OUTPUT CLASS 1 POLICY ADVICE OUTPUT DELIVERY TARGETS

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1 OUTPUT CLASS 1 POLICY ADVICE OUTPUT DELIVERY TARGETS IMPORTANT TO NOTE: PAGE 3 LISTS THE PERFORMANCE MEASURES. PLEASE CLICK ON THE LINKS TO TAKE YOU TO THE SECTIONS YOU REQUIRE. Performance Delivery and Measurement Document 2013/14 Page 1 of 10

2 Output Class 1 Policy Advice This output expense provides policy advice services (including second opinion advice and contributions to policy advice led by other agencies) to support decision making by Ministers on government policy matters. 1. More customers self-manage 2. More customers register and report accurate information when required 3. More customers claim their correct entitlements 4. More customers pay and file on time 5. The behaviour of non compliant customers improves Performance Delivery and Measurement Document 2013/14 Page 2 of 10

3 Output 1.1 List of Performance Measures - Policy Advice in Relation to Tax and Social Policy Performance Measures Quality Minimum percentage of policy advice papers that meet quality standards. Target: 90% Minimum percentage of ministerial satisfaction for policy advice. Target: 95% Cost Maximum average cost per hour of producing policy advice outputs. Target: $ Performance Delivery and Measurement Document 2013/14 Page 3 of 10

4 OUTPUT CLASS 1 - POLICY ADVICE MEASUREMENT METHODOLOGY Performance Delivery and Measurement Document 2013/14 Page 4 of 10

5 Output 1.1 Policy Advice in Relation to Tax and Social Policy Quality Minimum percentage of policy advice papers that meet quality standards. Target: 90% Purpose To measure the technical quality of the policy advice that Inland Revenue provides. Link to Our Impacts The work of our Policy and Strategy area is linked to and impacts across the entire tax system. A good tax system where both policy and the administration are working well together helps to create an environment where taxpayers comply with their legal requirements voluntarily, where businesses grow and New Zealand becomes an attractive option to investors. Inland Revenue collects significant amounts of revenue to finance government spending using broad tax bases and we believe that when the tax system is mainly seen as fair, this will encourage taxpayers to register and report accurate information when required and claim their correct entitlements. Process Policy advice common performance indicators Treasury has developed a set of common performance indicators for agencies that provide policy advice. These indicators cover: Total cost per hour * Ministers satisfaction score * Technical quality assessment score * Management practice indicator % of Ministerial deadlines met Regulatory impact assessment score Staff engagement score. Three of these common indicators (indicated by the *) are used by agencies to report their policy advice performance as part of quarterly and annual reporting. The indicator Technical quality assessment score is used to determine our performance against this measure. Treasury publishes a report annually on the state of the policy function across government. This covers all the common performance indicators. Performance Delivery and Measurement Document 2013/14 Page 5 of 10

6 Agencies record the data required to measure these indicators in the Information Supporting the Estimates Indicator Tool (an Excel workbook). This is supported by the Data Collection Guide it provides definitions and guidance on how to measure the common indicators. The timetable to collect and report on the common performance measures is set by Treasury. Technical quality assessment score The common technical quality assessment score is used to measure this standard. This is calculated in the Indicator Tool provided by Treasury and covers: The robustness of the technical reviews The assessment results from a sample of policy advice provided to Ministers. The robustness of the technical reviews cover: The sample size Policy advice expertise of the reviewers How the policy outputs for review were selected. The assessment of a sample of policy advice covers these components: Clarity Accuracy Analytical rigour Fitness for purpose Relevance to the wider context. This indicator is calculated by dividing the technical quality score by the maximum possible technical quality score and multiplying by 100. The result is reported as a percentage with no decimal points, e.g. (7 / maximum score of 10) x 100 = 70%. Definitions and guidance on how to measure the technical quality assessment score are detailed by Treasury in the Data Collection Guide. Performance Delivery and Measurement Document 2013/14 Page 6 of 10

7 Output 1.1 Policy Advice in Relation to Tax and Social Policy Quality Minimum percentage of ministerial satisfaction for policy advice. Target: 95% Purpose To determine the Minister of Revenue s satisfaction with Inland Revenue s policy advice. Link to Our Impacts The work of our Policy and Strategy area is linked to and impacts across the entire tax system. A good tax system where both policy and the administration are working well together helps to create an environment where taxpayers comply with their legal requirements voluntarily, where businesses grow and New Zealand becomes an attractive option to investors. Inland Revenue collects significant amounts of revenue to finance government spending using broad tax bases and we believe that when the tax system is mainly seen as fair, this will encourage taxpayers to register when they should, provide complete and accurate information and take part in social support programmes. Process Policy advice common performance indicators Treasury has developed a set of common performance indicators for agencies that provide policy advice. These indicators cover: Total cost per hour * Ministers satisfaction score * Technical quality assessment score * Management practice indicator % of Ministerial deadlines met Regulatory impact assessment score Staff engagement score. Three of these common indicators (indicated by the *) are used by agencies to report their policy advice performance as part of quarterly and annual reporting. The indicator Ministers satisfaction score is used to determine our performance against this measure. Performance Delivery and Measurement Document 2013/14 Page 7 of 10

8 Treasury publishes a report annually on the state of the policy function across government. This covers all the common performance indicators. Agencies record the data required to measure these indicators in the Information Supporting the Estimates Indicator Tool (an Excel workbook). This is supported by the Data Collection Guide it provides definitions and guidance on how to measure the common indicators. The timetable to collect and report on the common performance measures is set by Treasury. Ministerial satisfaction score This is calculated by dividing the sum of the scores given in the standard Minister satisfaction survey by the maximum possible score and multiplying by 100. The result is reported as a percentage with no decimal points e.g. (6 x score of 8 = 48 / maximum score of 60) x 100 = 80%. The standard Minister satisfaction survey developed by Treasury: On a scale of 1 to 10, where 1 is extremely dissatisfied and 10 is extremely satisfied... How satisfied are you that the cost of the policy advice you receive from this department represents value for money? How satisfied are you that the policy advice you receive meets your needs? How satisfied are you that you receive policy advice in a timely manner? How satisfied are you that the policy advice you received is of high technical quality, considering the following: Clarity Accuracy Analytical rigor Fitness for purpose Relevance to the wider context How likely are you to tell other Ministers that you get good policy advice from the Ministry s policy advice unit? How satisfied are you with the overall performance of the department s policy advice unit? Rating Definitions and guidance on how to measure the Ministerial satisfaction score are detailed by Treasury in the Data Collection Guide. Performance Delivery and Measurement Document 2013/14 Page 8 of 10

9 Output 1.1 Policy Advice in Relation to Tax and Social Policy Cost Maximum average cost per hour of producing policy advice outputs. Target: $ Purpose To determine the total cost of an hour of professional staff time devoted to policy outputs. Link to Our Impacts The work of our Policy and Strategy area is linked to and impacts across the entire tax system. A good tax system where both policy and the administration are working well together helps to create an environment where taxpayers comply with their legal requirements voluntarily, where businesses grow and New Zealand becomes an attractive option to investors. Inland Revenue collects significant amounts of revenue to finance government spending using broad tax bases and we believe that when the tax system is mainly seen as fair, this will encourage taxpayers to register when they should, provide complete and accurate information and take part in social support programmes. Definitions average cost per hour Includes labour, overhead, support staff, direct costs and outsourced work to support policy output production. Definitions of costs and cost allocation methods are detailed in the Data Collection Guide. Process Policy advice definitions: Indicator Tool Excel workbook used to record inputs to help measure the common performance indicators for policy advice. Data Collection Guide Guide to support the indicator tool. It provides definitions and guidance on how to measure the common indicators. Performance Delivery and Measurement Document 2013/14 Page 9 of 10

10 Policy advice common performance indicators Treasury has developed a set of common performance indicators for agencies that provide policy advice. These indicators cover: Total cost per hour * Ministers satisfaction score * Technical quality assessment score * Management practice indicator % of Ministerial deadlines met Regulatory impact assessment score Staff engagement score. Three of these common indicators (indicated by the *) are used by agencies to report their policy advice performance as part of quarterly and annual reporting. The indicator Total cost per hour is used to determine our performance against this measure. Treasury publishes a report annually on the state of the policy function across government. This covers all the common performance indicators. Agencies record the data required to measure these indicators in the Information Supporting the Estimates Indicator Tool (an Excel workbook). This is supported by the Data Collection Guide it provides definitions and guidance on how to measure the common indicators. The timetable to collect and report on the common performance measures is set by Treasury. Total cost per output hour The total cost of an hour of professional staff time devoted to policy outputs is calculated in the Indicator Tool. The costs for producing policy outputs include: Labour costs Direct expenditure costs Overhead costs Policy function support costs. The cost is divided by the total time of professional staff devoted to producing policy advice outputs. Definitions and guidance on how to measure the cost per output hour are detailed by Treasury in the Data Collection Guide. Performance Delivery and Measurement Document 2013/14 Page 10 of 10