Technical Specifications SCOPE OF WORK

Transcription

1 REQUEST FOR PROPOSAL FOR SERVICES (RFPS): JUNIOR PROFESSIONAL OFFICER (JPO) PROGRAMME AND NEW AND EMERGING TALENT INITIATIVE (NETI) ORIENTATION/INDUCTION PROGRAMMES (JPO AND NETI Programme, DHR, MSS, New Talent Unit) I. Introduction and Background: Technical Specifications SCOPE OF WORK The United Nations Children s Fund (UNICEF) with Headquarters in New York and an annual budget of approximately $4 billion USD is the UN agency that works in over 160 countries and territories committed to ensure the survival, protection and development of children. Guided by the Convention on the Rights of the Child, UNICEF strives to establish children s rights as international standards of behavior towards children and is committed to ensuring special protection for the most disadvantaged children. UNICEF engages in various junior and mid-career professional programmes, to attract and retain new and emerging talent in the organization. The two core programmes are the Junior Professional Officer Programme (JPO) and New and Emerging Talent Initiative (NETI). The Junior Professional Officer Programme (JPO), established in 196, was developed for young professional men and women interested in acquiring experience in the field of development. JPOs are sponsored by their respective governments in order to acquire experience in international development cooperation activities under the close direction of senior UNICEF officials while contributing to the implementation of UNICEF s country programmes. JPO positions within UNICEF are sponsored by 16 active Donor countries to include: Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Italy, Japan, Republic of Korea, Luxembourg, the Netherlands, Norway, Spain, Sweden and Switzerland. Once the JPOs are pre-selected and short-listed by their respective governments, UNICEF conducts a rigorous and competitive recruitment process at the P-1 and P-2 level to identify high potential candidates, which includes a written technical test and competency-based interview before the final selection of each Junior Professional Officer. UNICEF is also currently advocating for the participation from other governments to expand its pool of candidates and promote further cultural diversity within the organization. The New & Emerging Talent Initiative (NETI) is a two-year, work assignment in a UNICEF office globally and also includes a three-week NETI Induction Programme in 1

2 UNICEF New York Headquarters. The three-week NETI Induction Programme will be held once the NETIs have worked at their respective assignments for approximately one-to-two months. Since its inception in 200, 6 NETI Cohorts have served UNICEF, while the 7 th Cohort is currently under recruitment. UNICEF conducts a rigorous and competitive selection process to identify high potential candidates at the P-2 and P-3 level, which includes a written technical test to assess knowledge in specific areas of expertise, a battery of online tests, a competency-based interview, and a final review by UNICEF s internal Central Review Body. Throughout the NETI assignment, selected participants will benefit from dedicated learning and development activities such as coaching, mentoring, and continuous assessments. Towards the end of their NETI assignment, each NETI participant will undergo a corporate review by a UNICEF Senior Corporate Panel for decision on successful graduation based on merit and performance. II. Justification This Request for Proposal represents the need for JPO participants to engage in a JPO Orientation Programme and NETI participants to engage in a NETI Induction Programme to be held in New York Headquarters as part of their development path as mandated by both the JPO and NETI Programmes. The initial JPO Orientation and NETI Induction Programmes were developed utilizing several approaches such as information sharing, the development of soft-skills, and more recently the addition of action learning projects and country programme simulations. We recognize that providing UNICEF Expert Advisors with support in the development of their information sharing sessions will further enhance the learning experience for both JPO and NETI participants. Our goal is to provide both JPOs and NETIs with a stimulating and interactive learning experience so they may leave the Programme/Induction with a synergy that will propel them to reach their goals in their respective country offices. This Request for Proposal includes the following key objectives: 1. Design and facilitation of the 2015 JPO Orientation Programme. 2. Design and facilitation of the 2015 NETI Induction Programme. Roles & Responsibilities: A. There are five levels of this project relationship: a. UNICEF New Talent Unit b. The Proposer c. UNICEF Expert Advisors d. UNICEF JPO Participants e. UNICEF NETI Participants f. UNICEF Supervisors 2

3 B. In this context: a. UNICEF New Talent Unit s relationship will be with the Proposer, UNICEF Expert Advisors, UNICEF JPO Participants, UNICEF NETI Participants, UNICEF JPO Supervisors, and UNICEF NETI Supervisors b. The Proposer s primary relationship will be with the UNICEF New Talent Unit. The New Talent Unit is the main leader of this project and ultimate decision maker. The Proposer will also develop relationships with UNICEF Expert Advisors, UNICEF JPO Participants, UNICEF NETI Participants, UNICEF JPO Supervisors, and UNICEF NETI Supervisors to develop a climate for collaboration and ingenuity for all stakeholders. III. Objectives and Delivery The overarching goals to be achieved throughout this RFPS are as follows: 1. Provide an opportunity for the development of personal and professional awareness and the importance of communication in a multi-cultural environment for both JPOs and NETIs. 2. Utilizing a holistic approach, provide facilitation of the JPO Orientation Programme and NETI Induction Programme to include career and personal development, networking skills and opportunities, a thorough understanding of UNICEF programmes and structures, interactive activities and simulation exercises. 3. Provide feedback for the New Talent Unit to strengthen both the JPO Orientation and NETI Induction programmes. Objective 1: JPO Orientation Programme In conjunction with the New Talent Unit, the Proposer, will design and facilitate a 5- day Orientation Programme to be held at UNICEF Headquarters, New York in June 2015 (final dates to be determined), ensuring that a climate for collaboration among the JPOs, the New Talent Unit, and Headquarters Expert Advisors is established and maintained. To prepare the sessions for the 2015 Orientation Programme, the Proposer should utilize the following components which are not exclusive and should be enhanced and further developed. The design should include opening activities such as: icebreakers, time keeping, discussion facilitation, Q&A and panel facilitation. It is expected that the Proposer is the focal point for all communication with potential UNICEF Expert Advisors. 3

4 1. UNICEF Organizational Structure & History: The Proposer will meet with UNICEF Expert Advisors to design interactive information sessions on UNICEF s Organizational Structure, History & Mission, and Strategic Direction. 2. Holistic Development of the JPO a. Career Development: The Proposer will provide sessions on the following: Question & Answer Information Panels with former JPOs and Human Resources staff in order to learn first-hand the experiences of former JPOs and how they navigated their career path in the Organization; provide an in-depth explanation and discussion of the JPO Timeline and Professional Development Plan and how it should be utilized as a tool in their career development plan b. Personal Development: The Proposer will provide psychological testing tools so JPOs can learn about their personal thinking preferences/styles and how they translate into their everyday work and future career goals; provide interactive learning workshops on Conflict Resolution; provide sessions with the Office of the Ombudsman, Office of Ethics, and Staff Well-Being Unit to learn coping tools for managing stressful situations. The Proposer will introduce the new mentoring and coaching component as part of the JPO Timeline and Professional Development plan for Networking: The Proposer will provide a session on Successful Networking so JPOs may gain a thorough understanding of how to successfully network. The Proposer will coordinate/arrange for JPOs to meet with UNICEF NYHQ staff in their respective divisions/units in order to gain a thorough understanding of the role of NYHQ and how it supports their work in the country office. 4. Programmes: The Proposer will design 3 hands-on simulation exercises utilizing a cross-sectoral approach so that JPOs can gain an understanding of UNICEFs procedures on: 1. Humanitarian/Emergency Preparedness & Response 2. Country Programme and annual programme planning 3. Monitoring Results for Equity Systems (MoRES): To prepare for each of these simulation exercises, the Proposer will need to: In collaboration with the New Talent Unit and UNICEF Expert Advisors select a country or countries that will be adapted for the simulation exercise. 4

5 Seek the engagement and the guidance of UNICEF Expert Advisors during the simulation exercises and to provide a briefing session prior to the simulation on the context of each exercise and how to engage the JPOs in an innovative manner. Country Programme and annual programme planning: Utilize the Country Programme document and Annual Work Plan to develop detailed activities to address the workplan objectives. Humanitarian/Emergency Simulation: Utilizing the Core Commitments for Children (CCC) in Humanitarian Action, develop an emergency preparedness and response plan and include how to adjust/adapt plans once an emergency strikes. Utilizing the MoRES Toolkit, the Proposer will identify a sector and country where MoRES has already been implemented and develop an activity that will enable JPOs to understand how to implement MoRES in both a Humanitarian/Emergency and Country Programme context. 5. UNICEF THEMES: The Proposer will meet with UNICEF Expert Advisors to design interactive information sessions on the roles of UN Coherence/Reform, Resource Mobilization, Innovation Labs, and OPSCEN (Emergency Operations Centre) and how these themes pertain to their country office programmes. 6. Survey: Survey JPO participants on all sessions of the Programme and provide analysis and report on the 2015 JPO Orientation Programme. Delivery of Objective 1: Preliminary Outline for the 2015 JPO Orientation Programme: Due 15 April 2015* Detailed Outline for the 2105 JPO Orientation Programme: Due 30 April 2015* Finalization of the 3 Simulation Exercises: Due 15 May 2015* Finalization of the 2015 JPO Orientation Programme: Due 15 May 2015* Facilitation of the 2015 JPO Orientation Programme: Due June 2015 * Provide Survey Feedback and Analysis Report 15 days after end of Orientation Programme* 5

6 Bi-weekly meetings either in-person or via telephone are to be conducted every 2 weeks for status updates on preparation of the 2015JPO Orientation Programme. * Dates are tentative and subject to change. They will be finalized once the contract is awarded. Objective 2: NETI Induction Programme The Proposer will design and facilitate a 3 week NETI Induction Programme to be held at UNICEF New York Headquarters, tentatively scheduled for mid-april 2015(final dates to be determined). The Proposer will facilitate and design the overall Induction Programme as well as the framework and agenda for the Induction Programme. The design should include opening activities such as: icebreakers, time keeping, discussion facilitation, Q&A and panel facilitation. It is expected that the Proposer is the focal point for all communication with potential UNICEF Expert Advisors. The Proposer(s) will ensure that a climate for collaboration among the NETIs, the New Talent Unit, and Headquarters Specialists is established and maintained. The facilitator is expected to provide regular feedback to the NETI unit as well as to the UNICEF Expert Advisors in order to further strengthen the relationships for all Stakeholders. The aim of this induction is to provide the NETI participants with a thorough introduction to UNICEF. 1. UNICEF Organizational Structure & History: The Proposer will meet with UNICEF Expert Advisors to design interactive information sessions on UNICEF s Organizational Structure, History & Mission, and Strategic Direction. 2. Holistic Development of NETI participants: a. Career Development: The Proposer will provide sessions on the following: Question & Answer Information Panels with former NETIs in order to learn first-hand the experiences of former participants and how they navigated their career path in the Organization; b. Personal Development: The Proposer will provide psychological testing tools so NETIs can learn about their personal thinking preferences/styles and how they translate into their everyday work and future career goals; The Proposer will also provide training on key modules throughout the induction. These include workshops on topics such as intercultural communication, conflict management, team skills, self-awareness, career development and leadership skills, and introduction to coaching in preparation to the Coaching component of the NETI Programme. Provide sessions with the Office of the Ombudsman, Office of Ethics, and Staff Well- Being Unit to learn coping tools for managing stressful situations. 6

7 3. Networking: The Proposer will coordinate/arrange for NETIs to meet with UNICEF NYHQ staff in their respective divisions/units in order to gain a thorough understanding of the role of NYHQ and how it supports their work in the country office. 4. Programmes: The Proposer will design the overall agenda in close collaboration with the NETI Unit. Functional and cross-cutting areas such as Child Protection, Social Policy, WASH, Health, Nutrition, M&E, Communication and Advocacy are to be presented by UNICEF Expert Advisors during the induction. The agenda should also include the following topics: Humanitarian/Emergency Preparedness & Response, Equity, Country Programme Cycle, Programmes, Policy and Procedures (PPP) Training, Monitoring Results for Equity Systems (MoRES), Resource Mobilization, Innovation Labs. As part of the Humanitarian/Emergency Preparedness & Response, the Proposer will design a hands-on simulation exercise. 5. Action Learning Project: It is proposed that the NETI participants engage in a group action-learning project. The purpose of this component is to offer the participants the opportunity to work on a project during their time in NYHQ that would make a meaningful contribution to UNICEF s mission, that would enable participants to gain a deeper understanding of UNICEF and that would allow for the NETIS to gain insight into working in teams. The Proposer will employ a team coaching methodology to assist the group in achieving the goals of the Action-Learning Project and to also provide supervision. The final product of the project will be determined in consultation with the NETIs and the NETI Unit and will be presented to a section of Human Resources leaders and other stakeholders at the end of the induction. 6. Survey: Survey NETI participants on all sessions of the Induction Programme and provide analysis and report on the 7th Cohort NETI Induction Programme. Delivery of Objective 2: Provide Outline for the 7 th Cohort NETI Induction: Due 15 March 2015* Provide Outline for the Action Learning Project: Due 15 March 2015* Provide Outline for the Emergency Preparedness Simulation Exercise: Due 15 March 2015* Finalization of the 7 th Cohort NETI Induction Programme: Due 30 March 2015* Facilitation of the 7 th Cohort NETI Induction Programme: Due April 2015* 7

8 Provide Survey Feedback and Analysis Report within 15 days after end of NETI Induction Programme * Bi-weekly meetings either in-person or via telephone are to be conducted every 2 weeks for status updates on the status of preparation for the 7 th Cohort NETI Induction Programme. * Dates are tentative and subject to change. They will be finalized once the contract is awarded. ANNEX I Summary of Technical Proposal Please provide a detailed outline on the approach your organization will take to provide the services as outlined in the Request for Proposal of Services (RFPS) and describe to the extent if possible the output of the services you propose to deliver in case of award for Long Term Arrangement (LTA). Evaluation Criteria To satisfy this RFPS, tendering Proposer should describe the following: Approach 1.1 Describe the facilitation and design methods, practices, and pedagogies that guide the Proposer s overall approach to projects of this type as described in the Scope of Work (above). 2. Credentials 2.1. Briefly present the experience and expertise of your organisation, especially in relation to the field(s) of training for which you are bidding. 2.2 Provide a CV of each consultant involved with the project as well as their expected roles and responsibilities. 2.3 Tell us about your strengths, and why we should work with you. 2.4 Please present a brief case study, talking about a similar project, delivered for a similar organisation (one page). 2.5 Please provide us with a list of two past clients/professional

9 references (key contact names, titles, , and telephone numbers). Please let your clients/references know that we will communicate with them. 3. Delivery Describe how your proposal satisfies the technical requirements and deliverables included throughout the Scope of Work (above). In addition, please ensure that the following are addressed in your proposal. 3.1 Provide the pedagogy and framework to be used in the overall facilitation of the JPO Orientation Programme. 3.2 Provide the pedagogy and framework to be used in the overall facilitation of the NETI Induction Programme. 3.3 Provide written examples of the communications the Proposer will use to contact stakeholders. 3.4 Provide relevant plan/workshops on the types of career and personal development sessions to be incorporated into the JPO Orientation Programme. 3.5 Provide relevant plan/workshops on the types of career and personal development sessions to be incorporated in the NETI Induction Programme. 3.6 Describe the approach/pedagogy/framework to be used in designing the simulation exercises for the JPO Orientation Programme. 3.7 Describe the approach/pedagogy/framework to be used in designing the Action Learning Project for the NETI Induction Programme. 3. Describe the approach/pedagogy/framework to be used in designing the simulation exercises for the NETI Induction Programme. 3.9 Describe how the Proposer will develop a climate of collaboration amoungst all Stakeholders 3.10 Describe the evaluation methodology of the JPO Orientation/NETI Induction. Provide relevant samples of evaluation and analysis. 9

10 ANNEX II Summary of Financial Proposal Bidders are requested to provide a financial proposal covering all costs related to the technical proposal submitted, including the following cost indications: 1. Overall lump-sum cost for the work described in Annex I. 2. To facilitate breakdown interpretation, please provide, amongst other costs: a. Price for conception of JPO Orientation Programme b. Price for delivery of JPO Orientation Programme (5 days) c. Price for conception of NETI Induction Programme d. Price for delivery of NETI Induction Programme (15 days) 3. Amounts to be indicated in USD only. Note: All breakdowns of fixed lump sums will be used to determine reasonableness and realism of the cost proposal and also to facilitate any changes which may be necessary. 10

11 ANNEX III PROPOSAL EVALUATION PROCESS AND METHOD JUNIOR PROFESSIONAL OFFICER PROGRAMME AND NEW AND EMERGING TALENT INITIATIVE ORIENTATION/INDUCTION PROGRAMMES (JPO AND NETI Programme, DHR, MSS, New Talent Unit) 1. PROPOSAL EVALUATION PROCESS AND METHOD 1.1 UNICEF will set up an evaluation/selection team. Following the submission of the proposals by bidders, an evaluation will be conducted to assess the merits of each proposal. 1.2 Each response will first be evaluated by UNICEF with the technical evaluation criteria as outlined in the attached Scope of Work and RFPS, according to the relative scale that UNICEF ascribes to each criterion. 1.3 For the proposal to be considered further for technical compliance, the bidder must achieve a minimum score of 70 points out of a possible 100, as illustrated in Table 1 below. Proposals not meeting the minimum score will be considered technically non-compliant and will be given no further consideration. 1.4 Only at this stage will price be considered. The price/cost of each of the technically compliant proposals will be considered using the same methodology. The bidders should ensure that all pricing information is provided in accordance with the RFPS. 1.5 At this point, the most favorable proposals will be selected for shortlisting. The bidders on the short list may be given the opportunity to give UNICEF presentation in order to be asked detailed questions for clarification of their proposals. 1.6 Finally, the overall score for each of the proposals is calculated based on a ratio of 70% - 30% between the technical and commercial proposal. 11

12 TABLE 1 Evaluation Criteria Category Max. Points for Full Compliance 1. RESPONSE AND APPROACH TO THE RFPS 1.1 Understanding of, and responsiveness to, UNICEF s requirements and completeness of response Overall approach/methodology between RFPS requirements and proposal how proposed design will meet each objective In-depth knowledge of current trends and use of best practice strategies and/or relevant pedagogies 5 TOTAL POINTS for Response and Approach to the RFPS CREDENTIALS 2.1 Range and depth of experience with similar projects General/Relevant qualifications of each team member Firm Viability (e.g. capacity to provide the needed resources, years in business providing similar services, audited financial statement) Provide a brief case study about a similar project delivered for a similar organization (UN/Public Sector/Non-Profit and/or Multi-cultural global organization experience) 2.5 Provide a list of two past clients with contact names, titles, s and telephone numbers 3 TOTAL POINTS for CREDENTIALS DELIVERY 3.1 Provide pedagogy and framework of JPO Orientation Programme 3.2 Provide pedagogy and framework of NETI Induction Programme 3.3 Provide samples of written communication for initial contact to presenters, speakers, panelists, and participants Provide course plan/workshops and approach to Holistic Development of JPOs. 3.5 Provide course plan/workshops and approach to Holistic Development of NETIs. 3.6 Provide pedagogy and framework for the design of the simulation exercises for the JPO Orientation Programme. 3.7 Provide the pedagogy and framework for engaging NETIs on the Action Learning project 3. Provide pedagogy and framework for the design of the simulation exercises for the NETI Induction Programme Explain approach as to how Proposer will develop and create a climate of collaboration amongst all stakeholders

13 1.4 Describe the evaluation methodology of the JPO Orientation/NETI Induction. Provide relevant samples of evaluation and analysis 3 TOTAL POINTS for DELIVERY 65 Total Points Possible TECHNICAL SCORE 2.1 The minimum score required for technical compliance is 70 (seventy) points. The maximum technical score possible is 100 points. 3. PROPOSED METHOD OF COMMERCIAL (FINANCIAL) EVALUATION 3.1 FINANCIAL EVALUATION CRITERIA The total amount of points allocated for the financial component is 100. The maximum number of points will be allotted to the lowest priced proposal that is opened and compared among those invited firms/institutions which obtain the threshold points in the evaluation of the technical component. All other price proposals will receive points in inverse proportion to the lowest price; e.g.: Financial Score (%) for Proposal A'" = {Maximum Score Financial Proposal (i.e. 30 points out of 100) x Lowest Priced Proposal} / Proposal "A's price A sample is shown in Table 2 with fictitious consultant names & scores for technical and financial proposals. This is for illustration purpose only. TABLE 2 Sample Evaluation Matrix PROPOSAL TYPE TECHNICAL FINANCIAL Total Combined Score WEIGHT (%) 70% 30% OFFEROR'S NAME Total Technical Score for each proposal out of 100 points % Price % Total Financial Score for each proposal out of maximum 100 points 100% Consultant A % 156, % % Consultant B 4 5.0% 121, % % Consultant C %, % % 13

14 4.2 The price/cost of each of the technically compliant proposals shall be considered only upon evaluation of the above technical criteria. The bidders should ensure that all pricing information is provided in accordance with the instructions provided in this RFP. End 14