Breathe New Life Into Your Stock Plan Education Program. Barbara Baksa Executive Director NASPP
|
|
- Benedict Johnston
- 6 years ago
- Views:
Transcription
1 Breathe New Life Into Your Stock Plan Education Program Barbara Baksa Executive Director NASPP
2 Agenda and Scorecard Pass the Buck Pts. 1. Leverage managers 2. Leverage peers 3. Focus groups 4. Get some help Rate Yourself: Already implemented, 2 pts Thought about, 1 pt Spruce Up Examples Pts. 9. Skip to the example 10.Don t split the diff. 11.Round it off 12.Assume the worst Method and Format 5. Preemptive strike 6. Enter the blogosphere 7. Get technical 8. The morning edition Self-Improvement 13.Cat video 14.Set goals 15.Have fun 16.Teach yourself
3 1. Leverage Managers Require managers to discuss stock awards with employees One-on-one and/or more general discussions at staff meetings Host train-the-trainer sessions to educate managers Keep it short! Managers are busy and don t need to know all the technical details Be careful about relying on managers to disseminate critical or legally required information Provide written talking points Include what to discuss AND what not to discuss with employees Helpful to have high-level executive support 2. Leverage Peers Use employee testimonials to promote the plan Publish short interviews with employees about the plan Have employees speak briefly about their participation at presentations, webcasts, etc. Include testimonials from employees in educational materials 3. Focus Groups Utilize an employee focus group Form an employee committee to help review and/or design program communications Use focus groups to review new educational materials and test new ideas Who to invite to the group: Employees that are particularly outspoken or that have demonstrated a strong interest in and/or understanding of the stock program Employees that show leadership and won t be afraid to speak up Ask department managers for recommendations Make sure a wide range of departments and job levels are represented But only invite employees that are eligible to participate in the stock plan Don t put your friends on the committee 4. Get Some Help Get some help from your service providers Many of your providers may have ready-made materials that can be distributed to employees Articles FAQs Some providers may even be able to conduct employee presentations Stock plan basics Tax considerations Financial planning Invite brokers and other providers that interact directly with employees to company benefit fairs, etc.
4 5. Preemptive Strike Anticipate most common questions employees are likely to ask and include in auto-reply to Auto-reply is always on Sets expectation for a response Includes links to online resources Answers most common questions, e.g.: How do I get additional copies of statements? How do I reset my password to the website? Questions can change over time, based on needs E.g., if a merger, stock split, or other corporate transaction has been announced, update information in to address questions about these events 6. Enter the Blogosphere Consider a blog If your company has an internal blog (e.g., an HR or benefits blog), ask if you can guest author an entry every few months If your company doesn t have an internal blog, see if your colleagues in HR, payroll, and benefits would join in helping you start one You might be surprised: If lots of people are involved, the burden on any one person isn t that great Writing blog entries is more fun than you might think 7. Get Technical Technology driven communication tools Provide online access to plan documents and other educational materials FAQs, plan prospectus, Pre-recorded presentations and computer-based trainings Combine recorded audio with text, graphics, and interactive activities Consider hiring a professional to develop training program for you Keep it short no longer than 15 minutes! Provide a quick snapshot and a reference for more information This goes for live and in-person presentations as well It may not be as hard or as expensive as you think Numerous off-the-shelf tools to help you create movies and animations (GoAnimate, Digital Films, Powtoon, Plotagon) Off-the-shelf videos and other resources (Guidespark, mystockoptions.com) 8. The Morning Edition Publish a periodic (e.g., quarterly) newsletter Your 401(k) plan probably has one, why shouldn t your stock plan? Provides a regular schedule for distributing new (or not so new) messages about the plan Ideas for content: Reminders of key deadlines (e.g., ESPP enrollment) and events (e.g., annual grants or award vesting) Interviews with plan participants Contests/giveaways (e.g., Question of the Quarter Challenge) FAQs Did You Know? column Keep it short one to two pages is great, no more than four pages Ask your marketing group to help you design a template Publish online or on paper or both, whichever is most appropriate for your culture
5 9. Skip to the Example A picture speaks a thousand words Sometimes it's best to skip the tedious explanation of the concepts and go directly to an example This can be especially helpful when space and time is limited (e.g., in presentations) 10. Don t Split the Difference Consider the following: An employee exercises an option with a price of $5 per share when the FMV is $10 per share, realizing a $5 per share gain. Don t do that! Employees can't tell if the gain is equal to the option price or the difference between the option price and the FMV. This example is much clearer if the option price is $4, the FMV is $10, and the gain is $ Round It Off Use round numbers in examples wherever possible If the math is difficult, it distracts from the concept you are trying to illustrate Unless the purpose of the example is to illustrate how amounts will be rounded or decimals just can't be avoided (e.g., in an explanation of a 1 for 11 reverse stock split) 12. Assume the Worst Include some examples that show what happens when the stock price declines Set appropriate expectations about stock price performance Unrealistic expectations on the part of employees can destroy perceived value; once lost, trust is very hard to regain Important to helping employees make smart decisions about their stock compensation
6 13. Teach Yourself 14. Cat Video Develop your own communication skills Consider taking a few courses: Public speaking Writing Developing trainings Practice makes perfect Always practice your presentations before giving them live 15. Set Goals Set manageable goals with reasonable deadlines For example, Reducing employee inquiries on a particular topic Updating the stock plan FAQ Increasing participation in the ESPP You don t have to do everything all at once Pick four ideas from this presentation that you d like to accomplish over the next 12 months (one per quarter) 16. Have Fun Learning through puzzles, quizzes and games Fun for employees AND fun for you! A great way to evaluate employee knowledge and to drive home key concepts Keep it short, 5 to 10 questions at most (true/false is ok this isn t a certification program) No trick questions it s okay if everyone scores 100% Provide feedback on wrong answers Use off-the-shelf tools available (e.g., SurveyMonkey)
Breathe New Life Into Your Stock Plan Education Program. Barbara Baksa, NASPP
Breathe New Life Into Your Stock Plan Education Program Barbara Baksa, NASPP Ten Ways to Breathe New Life Into Your Stock Plan Education Program Pass the Buck Touchpoints Modernism Self-Improvement Leverage
More informationTweet, Like, or Post: What Social Media Taught Us About Stock Plan Education
Tweet, Like, or Post: What Social Media Taught Us About Stock Plan Education Emily Cervino, CEP, Fidelity Stock Plan Services Aftab Ibrahim, CEP, T-Mobile Jennifer Namazi, CEP, National Association of
More informationMasters of Marketing Program. A showcase for marketing pioneers
Masters of Marketing Program 2 Innovator. Thought leader. Change agent. You. It s people like you that are shaping the future of marketing. You re driving change and getting results. For that, LiveRamp
More informationSOS Educational Webcast Brand Awareness: Building Your Professional Brand
SOS Educational Webcast Brand Awareness: Building Your Professional Brand Andrea Best, Ph.D., Stock & Option Solutions, Inc. Barbara Baksa, CEP, Executive Director, NASPP Disclaimer The following discussion
More informationVIDEO 1: WHY IS A STRATEGY PLAN IMPORTANT?
VIDEO 1: WHY IS A STRATEGY PLAN IMPORTANT? Hi, I m Sarah from HubSpot Academy. Welcome to, Creating a Strategy Plan for your Clients. At this point in the client engagement, you ve conducted a content
More informationExtensive training sessions and coaching calls.
I M M E R S I O N T R A I N I N G S LEARN TO COACH BY DOING IT These are rigorous and lengthy trainings. Each training requires between 7-15 hours per week for the duration of the training. Extensive training
More informationMake sure to listen to this audio: as you go through this handout, to get maximum value.
Seven Steps to Fearless Marketing The Keys to Attracting more Clients with Less Struggle and Effort By Robert Middleton Action Plan Marketing 1 Make sure to listen to this audio: www.marketingball.com/tc/ftc.mp3
More informationGUIDE. A Modern Communicator s Guide to Corporate Communications
GUIDE A Modern Communicator s Guide to Corporate Communications Let s start with hello Companies like yours are starting to realize that communication is more than just a monthly newsletter. In a time
More informationWorkshop #8: Workplace Planning (developing and advancing your career plan)
World Institute on Disability, WID E3, Employment Empowerment Workshop #8: Workplace Planning (developing and advancing your career plan) The term workplace planning means the process of developing and
More informationLet s talk about promoting our products on Social Media
Let s talk about promoting our products on Social Media You ve got your USB stick with all your marketing materials on and you re all fired up, ready to go. Now it s time to look at all the best strategies
More informationTop 10 Marketing Mistakes Even the Smartest Companies Make And How You Can Avoid Them
Top 10 Marketing Mistakes Even the Smartest Companies Make And How You Can Avoid Them By Susan LaPlante Dube & Maureen O Grady Condon, MS www.precisionmarketinggroup.com Top 10 Marketing Mistakes Even
More informationHow to Create a Thought-Leadership Program
white paper How to Create a Thought-Leadership Program By mary Ellen Slayter repcapitalmedia.com How to Create a Thought-Leadership Program 1 introduction What s your big idea? What one idea or topic area
More informationWelcome and Introductions.
Welcome and Introductions. 1 Here s what we hope to accomplish in our time together this afternoon: 2 Here s what we ll cover today that will help us meet those goals. We re going to start out by talking
More informationThe Business Owner s Guide to LinkedIn
The Business Owner s Guide to LinkedIn Reach clients, partners, and peers on the world s largest professional network for small business About this guide The Business Owner s Guide to LinkedIn provides
More informationVIDEO 1: WHY IS BECOMING A TIERED PARTNER IMPORTANT?
VIDEO 1: WHY IS BECOMING A TIERED PARTNER IMPORTANT? Hi there, I m Angie from the Partner Marketing team. Welcome to Growing with the HubSpot Agency Partner Program. This is part of the Grow section of
More informationTHE 7 KEYS TO HELP YOU FIND THE Right MARKETING TEAM
DISCOVER THE 7 KEYS TO HELP YOU FIND THE Right MARKETING TEAM by Jimmy Nicholas Founder & CEO of Jimmy Marketing 860.442.9999 www.jimmymarketing.com TABLE OF CONTENTS Welcome Letter from Jimmy Nicholas....................................
More informationCertent Extras. Solutions to your stock plan challenges
Certent Extras Solutions to your stock plan challenges Sandbox Forecast and model various scenarios using your company data in a test environment ESPP Management Simplify processes of eligibility and enrollment
More informationREVVING UP REFERRALS: HOW SMALL TAX FIRMS CAN BOOST REFERRALS
REVVING UP REFERRALS: HOW SMALL TAX FIRMS CAN BOOST REFERRALS INTRODUCTION In the world of small tax and accounting firms, the business that comes from word-of-mouth referrals is often the bread and butter
More informationThe Financial and Insurance Advisor s Guide to Content Writing
The Financial and Insurance Advisor s Guide to Content Writing TABLE OF CONTENTS Introduction pg. 2 1. CRM 2 and the Rise of Content Marketing pg. 3 2. Write Creatively and Be Entertaining pg. 7 3. Read
More informationCopyright 2015 CEP Institute 1
What to Expect When You're Expecting...an IPO Samantha Adams Twitter John Hammond, CEP bendystraw, llc Georgina Lai Nasdaq Private Market Private Life S1 Filing IPO Lock-Up Release Life as a Private Company
More information15 Tips for Improving Your Content Marketing Editorial Calendar
15 Tips for Improving Your Content Marketing Editorial Calendar Editorial Calendars are More Important Than Ever Before At Content Marketing World 2016, the mandate was given for everyone to go all in
More informationIntroductory guide to media relations
Introductory guide to media relations Published by All About Audiences This is a guide for those new to working with the press that takes you through the key stages of developing media relations campaigns.
More informationMedia Messages Workshop Guide for Teachers
Confident Me: School Workshops for Body Confidence Workshop Guide for Teachers workshop 2 of 5 Learning outcomes and resources IN THIS WORKSHOP YOU WILL: Analyze professional and social media Develop media
More information5 Mind Blowing Strategies Wayne Kelly
Note from Wayne: In 2005 I created my first info product a wonderful e-book about How to Get Featured on Radio Shows as an expert and a guest. I quickly realized I was not going to make it rich through
More informationactivities, helping people. Although you will make a surplus Athough you have only made months that you go into deficit.
Cashflow Forecast Month: Pre-Start Aug Sept Oct Nov Dec Jan Add months... Totals Income - Money In = Receipts Fun Day 475 475 Grants 200 200 Sales e.g. promotional goods 0 Donations, etc. 50 50 Total Receipts
More informationBest Practices In Responding To Online Reviews
Best Practices In Responding To Online Reviews Best Practices In Responding To Online Reviews Reviews are all about public perception, whether the reviewer is right or wrong or even a competitor out for
More informationTHE MIDAS TOUCH INTRODUCTION... 3 QUESTION- BY- QUESTION GUIDE... 5 HOW TO PREPARE A WORK SAMPLE... 13
THE MIDAS TOUCH HOW TO PREPARE A GOLD QUILL AWARDS ENTRY FOR THE COMMUNICATION SKILLS DIVISION TABLE OF CONTENTS INTRODUCTION... 3 QUESTION- BY- QUESTION GUIDE... 5 QUESTION 1: DESCRIBE THE ORGANIZATION...
More informationWelcome> Page 3. Best Practices> Page 5 Community Outreach Media Outreach Media Advisory Press Release Social Media Spokesperson 101
PR Toolkit 2018 TABLE OF CONTENTS Welcome> Page 3 Best Practices> Page 5 Community Outreach Media Outreach Media Advisory Press Release Social Media Spokesperson 101 Checklists> Page 14 Pre-Event PR Checklist
More informationARBONNE UNIVERSITY. SuccessPlan Basics. BY Donna Johnson. Independent Consultant, Executive National Vice President
SuccessPlan Basics BY Donna Johnson Independent Consultant, Executive National Vice President Hello, I m Donna Johnson, Independent Consultant, Executive National Vice President. This training module will
More informationA guide to SOCIAL SELLING
A guide to SOCIAL SELLING THE CONTENTS QUICK STATS QUICK STATS 1 WHAT IS SOCIAL SELLING? 2 SOCIAL SELLING ANATOMY 3 FIVE PILLARS OF SOCIAL SELLING 4-9 SOCIAL HACKS & TIPS 10-12 REF REFERENCE 13 QUICK STATS
More informationSPARK Recruitment Process Document
Last Updated: July 25, 2017 Overview: SPARK SPARK Recruitment Process Document What is SPARK? SPARK (Simons Foundation Powering Autism Research for Knowledge) is a landmark autism research project with
More informationCheckpoint Marketing for Firms Social Media Solutions. Jane gets results
Checkpoint Marketing for Firms Social Media Solutions Jane gets results 2 Checkpoint Marketing for Firms Social Media Solutions This is the story of Jane Stewart. Jane is a partner at a small accounting
More information9 TIPS FOR THE LIVE WEBCAST DAY
LITE PAPER 9 TIPS FOR THE LIVE WEBCAST DAY WHAT IS THE LIVE WEBCAST DAY The live webcast day is when the audience is going to login to watch and engage with the session. It s important to have everything
More informationA buyer s guide to data-driven HR. Which approach is best for you?
A buyer s guide to data-driven HR Which approach is best for you? You know where you want to go. Now pick your route. Smart organizations know that they need to use their HR data to do big, important things.
More informationTHE ULTIMATE CUSTOMER PERSONA TEMPLATE
THE ULTIMATE CUSTOMER PERSONA TEMPLATE 1 BlueSteeleSolutions.com 1 BlueSteeleSolutions.com 940 312 7842 CONTENTS The Ultimate Customer Persona Template 3 Effective Marketing Is Tailored to a Specific Segment
More information8/9/2017 SOCIAL MEDIA
Find different ways to get the word out ask friends who run a business Herbal Hours Create a video testimonial Prepare an email blast to your customers or send a postcard to them (postcard on Resources/Business
More informationHow to Make Serious Money Using Affiliate Marketing
One simple shift in how you think about affiliate marketing can make you SERIOUS money! Tip: Cite specific successes and results and share them with your community. Once you ve purchased, learned and done
More informationfor Interviewers are people, too. If you tend to think of an interviewer as the enemy, you should reconsider. Mike Farr, The Very Quick Job Search
INSTRUCTOR S GUIDE for GETTING THE JOB YOU REALLY WANT SERIES, VIDEO 2: GETTING TO KNOW WHAT AN EMPLOYER WANTS Interviewers are people, too. If you tend to think of an interviewer as the enemy, you should
More informationHow to Write a Winning RFP for Healthcare Website Redesign
How to Write a Winning RFP for Healthcare Website Redesign Helpful tips to guide healthcare marketers before you embark on the RFP process. ccording to recent research, the average healthcare organization
More informationMarketing Rewards Program
Marketing Your Perkville Rewards Program Keep Customers Engaged Before & After Launch PART 1 Table of Contents Fundamentals Launch checklist Marketing before launch Email marketing Staff training Marketing
More informationImprove the Live Event Experience for Attendees
Improve the Live Event Experience for Attendees For Event Management and Event Producers Who Want to Grow Attendance Increase repeat attendees and maximize word of mouth promotion by providing an engaging,
More informationDigital Content Editorial Calendar. Title page.
Digital Content Editorial Calendar Title page Page 1 INTRODUCTION So you re revving up your content marketing and wondering how you re going to get started. Enter this wonderful exercise allowing you to
More informationCreating your personal brand
Creating your personal brand Why is a Personal Brand Important Technology The scope of communication has changed, no longer purely person-toperson based Project Based Approach Exposure to more people,
More informationYou ve met our apprentices. Now meet yours.
You ve met our apprentices. Now meet yours. Managers Guide Recruiting an apprentice INTERNAL ONLY The practical part By now, you should know the facts about our apprentices, and we hope you want to get
More information15 TIPS ITSM FOR By Stuart Rance
ITSM 15 TIPS FOR 2016 By Stuart Rance Stuart is a consultant, trainer, and author who has worked with clients in many countries, helping them use service management to create business value for themselves
More informationPremier 100 Success Plan
Welcome to your Premier 100 Success Plan Congratulations on your new purchase of the Premier 100 Success Plan! At RL we are committed to o!ering our clients the services they need to optimize their use
More informationHow to Launch an Intranet
How to Launch an Intranet Getting started and implementation checklist. 1 Contents Introduction... 3 Task 1: Identify your purpose, your why... 4 Task 2: Identify your content inventory...7 Task 3: Choose
More informationYoga Studio Business Mistakes to AVOID
Yoga Studio Business Mistakes to AVOID Mistakes to Avoid When Opening a Yoga Studio 1. Failing to think about why you want to open a yoga studio. Do you want to manage a business or just do yoga? Know
More informationHow to Hire The Best Customer Service Reps
How to Hire The Best Customer Service Reps 03 Why You Should Care Contents 05 06 The Ultimate Customer Rep Writing a Job Requisition 08 Cover Letter 11 Resume 13 Phone Screen 15 Interview Part 1 18 Interview
More informationSOCIAL MEDIA FOR EVERY DAY CREATE YOUR OWN SOCIAL MEDIA PLAN BROUGHT TO YOU BY LEADERSHIP & LIPSTICK
SOCIAL MEDIA FOR EVERY DAY CREATE YOUR OWN SOCIAL MEDIA PLAN BROUGHT TO YOU BY LEADERSHIP & LIPSTICK Copyright 2015 by Leadership & Lipstick Brigitte Kobi You are welcome to share this checklist with your
More informationLeadership Skills for Managing Conflict, Culture & Change
FEDERER PERFORMANCE MANAGEMENT GROUP, LLC WHITE PAPER Leadership Skills for Managing Conflict, Culture & Change How a successful leader manages conflict, company culture, and organizational change. Whether
More informationInternational Veterinary Students Association Group Exchange Manual
International Veterinary Students Association Group Exchange Manual Presented by: Member Organization Director Team International Veterinary Students Association (IVSA) Organizing the Perfect Group Exchange
More informationThe Learning Needs Analysis
A sample activity from the Trainer s Activity Pack: The Learning Needs Analysis Written by Beverley Williams Thank you for downloading this sample activity. You are welcome to use this material in your
More informationRight People, Great Execution ebook
Right People, Great Execution ebook The Right People Decisions Lead to Great Execution by Patrick Thean! Is this ebook right for me? Not sure if this ebook is right for you? If you are in the midst of
More informationThe Definitive Guide to Employee Advocate Marketing A SEVEN STEP GUIDE TO ENSURE SUCCESS
The Definitive Guide to Employee Advocate Marketing A SEVEN STEP GUIDE TO ENSURE SUCCESS The Definitive Guide to Employee Advocate Marketing A 7 STEP GUIDE TO ENSURE SUCCESS Overview Step 1: Make Your
More informationAsk the Right Questions: What to Look for in an epayables Partner
Ask the Right Questions: What to Look for in an epayables Partner So you re thinking about implementing a virtual credit card program (also known as epayables or virtual payments) or changing your current
More informationTrusted Choice Social Media Review
Trusted Choice Social Media Review AGENCY: CHANNEL: McMahon Agency Inc. Facebook Twitter Profile Image The profile image is an agency s first impression and visually represents your page throughout Facebook.
More informationFundraising 101: Structuring and Developing an Effective Fund Raising Operation. Lawrence W. Reed President Mackinac Center for Public Policy
Fundraising 101: Structuring and Developing an Effective Fund Raising Operation Lawrence W. Reed President Mackinac Center for Public Policy In July 2003, Atlas co-sponsored an event with Fundacion DL
More information5 top questions for finding the best construction accounting software BY FOUNDATION SOFTWARE
5 top questions for finding the best construction accounting software BY FOUNDATION SOFTWARE 5 top questions for finding the best construction accounting software What s the best construction accounting
More informationPUBLIC RELATIONS Guide for RE/MAX Offices and Agents
PUBLIC RELATIONS Guide for RE/MAX Offices and Agents WHAT EXACTLY IS PUBLIC RELATIONS? PUB LIC RE LA TIONS The name sums it up. Simply put, Public Relations (PR) is the management of the communication
More informationWednesday, September 5th & Monday, September 10th Registration Desk Open 8am to 5pm - Executive Meeting Space 19th Floor
GRANT Wednesday, September 5th & Monday, September 10th Registration Desk Open 8am to 5pm - Executive Meeting Space 19th Floor FORD EISENHOWER Interactive #1 JACKSON LINCOLN HAMILTON MONROE MADISON 11:00
More informationACHE Volunteer Engagement Manual
ACHE Volunteer Engagement Manual 1 TABLE OF CONTENTS SECTION 1 Volunteer Recruitment... 3 SECTION 2 Volunteer Orientation.5 SECTION 3 Volunteer Management..6 SECTION 4 Volunteer Recognition 7 SECTION 5
More informationLIVE EVENT & WEBINAR FEE SCHEDULE
LIVE EVENT & WEBINAR FEE SCHEDULE ComedyCE.com Eric Johnson 817-366-7536 eric@comedyce.com Thank you for considering ComedyCE.com for your education needs. Below you will find our fee schedule for live
More informationRoll out and manage multiple customer service channels
Roll out and manage multiple customer service channels By communicating with your customers across multiple customer service channels, you have the opportunity to build more, and better, relationships.
More informationStore Manager guide to using MyHR
Food Retail Stores Store Manager guide to using MyHR (Full version) MyHR Guide for SMs (Full version) v0. In a nutshell Content Welcome to MyHR What is MyHR? Navigating MyHR Understanding the MyHR Hierarchy
More informationTurning Employees into Brand Advocates. 4 Steps to an Effective Employee Engagement Program
Turning Employees into Brand Advocates 4 Steps to an Effective Employee Engagement Program Engaged employees are the lifeblood of every successful business. They speak positively about your company to
More informationIntroduction 1. Bad Apple Group Activity 2. Why do we Avoid Providing Coaching and Feedback to Employees?
Introduction 1 Bad Apple Group Activity 2 Why do we Avoid Providing Coaching and Feedback to Employees? Balancing Positive & Negative Performance Communication 3 3 Coaching vs. Feedback 4 What Should Coaching
More informationCustomer Experience Certificate Program. I just don t get It :-( CX what? Your CX Talk-Kit. Let s talk! Talking Customer Experience At Your Company
I just don t get It :-( CX what? Customer Experience Certificate Program Let s talk! Your CX Talk-Kit Talking Customer Experience At Your Company Straight talk... Use this helpful guide to...... communicate
More informationEmi I ve always loved animals. After graduating with a Masters Degree in Creative Writing in 2012, I went through a quarter-life crisis of not
1 Emi I ve always loved animals. After graduating with a Masters Degree in Creative Writing in 2012, I went through a quarter-life crisis of not knowing what to do with myself, so I started volunteering
More informationEMPLOYEE CAMPAIGN COORDINATOR GUIDE LIVE UNITED
EMPLOYEE CAMPAIGN COORDINATOR GUIDE LIVE UNITED Congratulations on being selected as your company s Employee Campaign Coordinator (ECC). Not only are you providing a tremendous service to your company,
More informationCompetitive Intelligence Analysis Guide. Know what your competitors are up to before you read it in the news.
Competitive Intelligence Analysis Guide Know what your competitors are up to before you read it in the news. Contents Staffing News, Events, Awards & PR Product, Services & Pricing Customers & Partners
More informationRoll out and manage multiple customer service channels
Roll out and manage multiple customer service channels By communicating with your customers across multiple customer service channels, you have the opportunity to build more, and better, relationships.
More informationRole of the Business Development Center (BDC)
Role of the Business Development Center (BDC) Over the years, many dealerships have struggled to get the entire team to realize and respect the role and value of a BDC. From being the first impression
More informationUNLOCK THE EXPERTISE INSIDE YOUR FIRM TO... TRAIN STAFF ENGAGE CLIENTS ATTRACT PROSPECTS
UNLOCK THE EXPERTISE INSIDE YOUR FIRM TO... TRAIN STAFF ENGAGE CLIENTS ATTRACT PROSPECTS Transform proven methods, expert knowledge and best practices trapped inside your firm into interactive, online
More informationEND DATE Study Timetable
This template is filled in as a guide to assist you completing this unit. You can change or add to the content in these columns to suit your needs. A complete assessment guide is included in the Guide
More informationFOUR SOCIAL MEDIA TACTICS EVERY REAL ESTATE AGENT NEEDS
FOUR SOCIAL MEDIA TACTICS EVERY REAL ESTATE AGENT NEEDS By SAM Rico BATTISTA AWARD WINNING SOCIAL MEDIA EXPERT About this Book First, let s go over what you can expect. This ebook is going to cover the
More informationDefinitive Guide to Resume Writing for Students and Grads. 11 tips to find a job you love. Fast.
Definitive Guide to Resume Writing for Students and Grads 11 tips to find a job you love. Fast. We have tons of advice for writing an entry-level resume. We boiled it down to 11 pieces. Being specific
More informationUsing Digital Media to Cultivate and Collect. Melissa Harrison CEO, Allee Creative
Using Digital Media to Cultivate and Collect Melissa Harrison CEO, Allee Creative Twitter: @MHBossLady Melissa Harrison CEO, Allee Creative Mother of 4. Business owner. Marketing professional. Content
More informationCreate A Course Checklist
Create A Course Checklist Step-By-Step Checklist For Creating And Selling Courses Easily Create a Course Checklist 1 Creating courses, especially for the first time, can be challenging. There are lots
More informationNONPROFIT FUNDRAISING CHECKLIST. Marketing Strategies to Engage More Donors in 2018
NONPROFIT FUNDRAISING CHECKLIST Marketing Strategies to Engage More Donors in 2018 PLAN AHEAD Fundraising Marketing Checklist If you re like most nonprofits, you re getting ready for your next run/walk,
More informationAwards Marketing Questions you may be afraid to ask about marketing your awards program and the answers you ve been looking for!
Awards Marketing 101 10 Questions you may be afraid to ask about marketing your awards program and the answers you ve been looking for! Even though we re surrounded by it every day we ve all got questions
More informationbuilding your career Reaching your potential
building your career Reaching your potential At Tesco we want you to build your career and reach your potential, in a way that works for you We want everyone to feel welcome and valued. We are proud to
More informationCarnegie Mellon University The Science of Growth
Carnegie Mellon University The Science of Growth Course Number: 94850 Meets: Monday @ 6pm Location: HBH 1002 Office Hours: By Appointment Professor: Sean Ammirati Email: seanammirati@gmail.com TA: Matt
More informationMaster Coach University
Master Coach University Program Syllabus I M M E R S I O N T R A I N I N G S LEARN TO COACH BY DOING IT Immersion Trainings are rigorous. Each training requires between 7-15 hours per week for the duration
More informationWhat Comes After Fellowship? OR How to Find a Great Job!
What Comes After Fellowship? OR How to Find a Great Job! Pamela S Douglas, MD, MACC, FASE, FAHA Ursula Geller Professor of Research in Cardiovascular Diseases Duke University Past President, American College
More informationYOUR GUIDE TO. Version 1.0. Not FDIC Insured May Lose Value No Bank Guarantee
YOUR GUIDE TO Version 1.0 Not FDIC Insured May Lose Value No Bank Guarantee TABLE OF CONTENTS What is Spryng TM? 1 Who s Who 2 Getting Started 3 Setting Up a Spryng Profile 7 Manage Your Spryng Profile
More informationMANAGER'S TOOLKIT. Behavior-Based Safety
MANAGER'S TOOLKIT Behavior-Based Safety SPONSORED BY FORUM EVENTS Manager s Toolkit: Behavior-Based Safety Although most safety programs and research center around safe work practices and engineering solutions
More informationChapter 9. Paying Employees and Taxes and Tracking Time
How to Activate Payroll in Preferences Select a Payroll Service Comparing Payroll Options Set Up Company Information Enter and Review Employee Information Set Up Payroll Taxes Setting Year-to-Date Amounts
More informationIdeal Interview Process
ANATOMY OF AN Ideal Interview Process ANATOMY OF AN Ideal Interview Process Whether or not candidates become employees, their experience with your company from discovery to hire will have a direct impact
More informationReferral Marketing. Keys to making referral marketing work for your medical practice!
Referral Marketing Keys to making referral marketing work for your medical practice! Hey Shug, ut we can t go another day without speaking the truth about a very important topic: referrals! Utilizing the
More informationVOLUNTEER & LEADERSHIP DEVELOPMENT
AMERICAN RENTAL ASSOCIATION VOLUNTEER & LEADERSHIP DEVELOPMENT Tips for recruiting and motivating volunteers are discussed in this section. Leadership training opportunities such as the Leadership Conference
More informationRenting your vacation home. Your guide to getting started
Renting your vacation home Your guide to getting started Table of contents Welcome...3 Deciding to rent...4 How involved do you want to be?...5 Where do you put your personal belongings?...6 What are the
More informationBUILDING YOUR CAREER. Reaching your potential. Building your career 1
BUILDING YOUR CAREER Reaching your potential Building your career 1 At tesco we want you TO BUILD YOUR CAREER AND REACH YOUR POTENTIAL, IN A WAY THAT WORKS FOR YOU We want everyone to feel welcome and
More informationWelcome Back Thursday, April 13, Session 8. Engagement Certificate. Welcome to the world: Addison Grace Costello. Agenda
Welcome Back Thursday, April 13, 2017 Session 8 Welcome to the world: Addison Grace Costello Agenda 8:30 8:55 Agenda Assignment Review 8:55 11:30 Building a Balanced Scorecard Creating a Communication
More informationWEEK 2 WRITE A RESUME ALIGNED WITH YOUR BRAND
WEEK 2 WRITE A RESUME ALIGNED WITH YOUR BRAND I. Skills And Engineering Techniques Resumes are important for multiple reasons Presenting yourself truly and powerfully on a resume when it gets to the right
More informationBest Practices for Social Media
Best Practices for Social Media Facebook Guide to Facebook Facebook is good for: Sharing content links, pictures, text, events, etc that is meant to be shared widely and around which communities and individuals
More informationTechnical Assistance Center Webinar. Building a Social Media Presence
Technical Assistance Center Webinar Building a Social Media Presence Congratulations! You now own your own network & newspaper Five Things We Can Do Be Strategic: Don t lose sight of priorities Become
More informationTHE FRANCHISE ONBOARDING PLAYBOOK
THE FRANCHISE ONBOARDING PLAYBOOK PRE-GAME THOUGHTS It wasn t that long ago that employers could hold a one- or two-day orientation program for new hires and pat themselves on the back for a job well done.
More informationApprenticeship Standard for Level 3
Including Dot Native & Google Analytics The Level 3 Apprenticeship is an exciting new role for those wanting work in the creative industries Bespoke Content Our Junior Content producer standard includes
More informationVolunteer Management In-House Course Outlines
Volunteer Management In-House Course Outlines Contents About our courses... 3 Volunteer Management The Essentials... 4 Planning for Volunteering... 7 Attracting Volunteers... 8 Supporting Volunteers...
More information