Staffing Industry Training like no other.

Size: px
Start display at page:

Download "Staffing Industry Training like no other."

Transcription

1 Staffing Industry Training like no other. Increase employee engagement, staff retention and profitability... in partnership with SumTotal and Increased Employee Engagement & Staff Retention Employees will engage in their work quickly, enjoy a higher level of job satisfaction and maintain enthusiasm throughout employment as they receive industry-specific training quickly and as needed for ongoing career development. Increased Profitability Outsource training to us. Our ability to maximize current training tools and trends allows you to enhance your current Instructor Led Training all while spending more time focusing on your core business. Guided Learning Plans Specific to Job Titles Hundreds of courses are integrated with our On-Demand Learning Management System, covering a broad spectrum of topics. We have created position specific learning plans for various positions. Staffing etrainer offers a one-year subscription that provides your employees access to courses 24/7 via the internet, as they update and develop skills to assimilate into your company. Amy Munroe amunroe@staffingetrainer.com Donna Mallard dmallard@staffingetrainer.com

2 Table of Contents Business Skills Personal Development Conflict and Problem Solving Customer Service Business Communication Leadership Essentials Management Skills Team Building Business Meetings Social Media Six Sigma and Lean Industry Overview Accounting and Finance Human Resources Recruiting and Retention Interviewing Compliance Diversity Safety Desktop Skills Word 2007 Excel 2007 PowerPoint 2007 Outlook 2007 Access 2007 Office 2010 Overview PowerPoint 2010 Outlook 2010 Access 2010 Sharepoint 2010 Crystal Reports XI Sales Skills Overview Negotiation Skills Outbound Sales Calls Inbound Sales Calls Sales Communication Strategic Selling

3 Business Skills Personal Development Goals and Setting Goals Creating a Positive Attitude Optimizing Your Work/Life Balance: Taking Control of Your Stress Generating Creative and Innovative Ideas: Enhancing Your Creativity Generating Creative and Innovative Ideas: Maximizing Team Creativity Critical Thinking Essentials: What is Critical Thinking? Critical Thinking Essentials: Applying Critical Thinking Skills Time Management: Analyzing Your Use of Time Time Management: Planning and Prioritizing Your Time Time Management: Avoiding Time Stealers Personal Productivity Improvement: Managing Tasks and Maximizing Productivity Campus to Corporate: Developing a Professional Image Public Speaking Strategies: Confident Public Speaking Working for Your Inner Boss: Personal Accountability Managing from Within: Self-empowerment Conflict and Problem Solving Workplace Conflict: Strategies for Resolving Conflicts Working with Difficult People: How to Work with Aggressive People Working with Difficult People: How to Work with Negative People Working with Difficult People: Identifying Difficult People Problem Solving: The Fundamentals Problem Solving: Determining and Building Your Strengths Problem Solving: Digging Deeper Customers, Confrontation and Conflict Handling Conflict Overcoming Difficult Service Situations Customer Service Customer Service Fundamentals: Building Rapport in Customer Relationships Customer Service in the Field Customer Service Over the Phone Internal Customer Service Customer Service Confrontation and Conflict Effective Relationships with Customers Understanding Your Customer Working with Your Customer s Key Players Building Profitable Customer Relationships Business Communication Using and Instant Messaging Effectively Essential Skills for Professional Telephone Calls Business Writing: How to Write Clearly and Concisely Business Writing: Editing and Proofreading Business Grammar: Parts of Speech Business Grammar: Working with Words Business Grammar: Common Usage Errors Business Grammar: Sentence Construction Interpersonal Communication: Communicating with Confidence Interpersonal Communication: Targeting Your Message 1

4 Business Skills Continued (Business Communication continued) Interpersonal Communication: Listening Essentials Listening Essentials: Improving Your Listening Skills Listening Basics Getting Results Without Authority: Building Relationships and Credibility Giving Feedback Giving Constructive Criticism Receiving Feedback and Criticism Administrative Professionals: Interacting with Others Administrative Professionals: Putting Your Best Foot Forward Making Telephone Calls Count Business Etiquette in Introductions Communicating with Professionalism and Etiquette Using , the Internet, and Social Media Safely in a Corporate Environment Doing Business Professionally Simulation Leadership Essentials Leadership Essentials: Motivating Employees Leadership Essentials: Communicating Vision Leadership Essentials: Building Your Influence as a Leader Leadership Essentials: Leading with Emotional Intelligence Leadership Essentials: Leading Business Execution Leadership Essentials: Leading Innovation Leadership Essentials: Leading Change Management Skills Taking on a Management Role Becoming a Manager: Responsibilities and Fears Becoming a Manager: Leading and Communicating The Basics of Delegation Managing Delegation Managing Change: Understanding Change Managing Change: Building Positive Support for Change Business Coaching: Getting Ready to Coach Business Coaching: Conducting Coaching Sessions Management Essentials: Directing Others Management Essentials: Delegating Management Essentials: Developing Your Direct Reports Managing Workforce Generations: Introduction to Cross-generational Employees Managing Workforce Generations: Working with a Multi-generation Team Managing Workforce Generations: Working with the 21st Century Generation Mix Advanced Management Skills Simulation Leading Teams: Launching a Successful Team Leading Teams: Establishing Goals, Roles and Guidelines The Benefits and Challenges of Engaging Employees Maintaining an Engaging Organization Managing for High Performance Ethical Decision-making in the Workplace Business Ethics 2

5 Business Skills Continued (Management Skills continued) Union Awareness First Time Manager: Understanding a Manager s Role Delegation Essentials: An Introduction to Delegating Delegation Essentials: Overcoming Delegation Problems Delegation Essentials: The Delegation Process Developing Employees through Delegation First Time Manager: Challenges First Time Manager: Meeting Expectations Business Coaching: Conducting Coaching Sessions Team Building Being an Effective Team Member Establishing Team Goals and Responsibilities Elements of a Cohesive Team Effective Team Communication Team Conflict: The Seeds of Dissent Getting Results by Building Relationships Effectively Communicating in Teams The Individual s Role on a Team Social Media Brand Management for Social Media and Wireless Technologies Using , the Internet, and Social Media and Wireless Technologies Social Networking for Users Six Sigma and Lean Six Sigma and Lean in the Organization Introduction to Six Sigma Five Steps to Perfection: Implementing Lean Introduction to Lean for Service and Manufacturing Organizations Applying Lean in Service and Manufacturing Organizations Industry Overview The Manufacturing Industry Overview: Version 3 The Automotive Industry Overview: Version 3 Accounting and Finance Business Meetings Planning an Effective Business Meeting Leading an Effective Business Meeting Standard Business Etiquette Communication Business Etiquette Etiquette at the Business Meeting Preparing for Effective Business Meetings Managing Effective Business Meetings Dealing with Common Meeting Problems Principles of Accounting and Finance for Non-Accounting Professionals Cash Flow Management Essentials for Non-Financial Professionals The Essentials of Budgeting for Non-Financial Professionals Financial Statements for Non-Financial Professionals Basic Accounting Principles and Framework 3

6 Human Resources *Pre-approved for CEU Employment Law passive hours. Recruiting and Retention Aligning Recruitment to Job Requirements *Recruiting Talent Talent Management: Retaining Talent What to Consider When Hiring *Recruiting and Selecting Candidates Creating a High-Retention Organizational Culture Simulation Retaining Your Talent Pool Developing Employees Interviewing *Essentials of Interviewing and Hiring: Behavioral Interview Techniques *Effective Hiring and Interviewing Simulation *Interviewing and Hiring Practices *Guarding Against Interviewing Biases Interviewing Effectively Essentials of Interviewing and Hiring: Screening Applicants for Interviewing Interviewing and Hiring Practices Simulation Understanding the Risks of Using Internet Media and Electronic Communications HR as Business Partner: From Cost Center to Strategic Partner Documenting Discipline *Understanding the Americans with Disabilities Act (ADA) *I-9/Compliance: Verifying Employment Eligibility of US and Non-US Citizens *Managing Workplace Harassment Complaints Simulation Wage and Hour Awareness for Managers Wage and Hour for Employees Rightful Employment Termination EEO and Lawful Hiring A Manager s Guide to Discipline and Documentation Workplace Diversity Awareness Simulation Workplace Harassment Prevention for Employees Dealing with Sexual Harassment Simulation Workforce Planning and Employment: Employment Legislation Compliance *Affirmative Action and the EEO *Employment Management *Employee Sexual Harassment Awareness *Harassment in the Workplace *Supervisor and Manager Sexual Harassment Awareness - Multi-State Edition *Workplace Harassment for Supervisors and Managers *Equal Employment Opportunity and Discriminatory Practices in Hiring Privacy and Information Security *FMLA Leave and More: An Overview of Legally Protected Leave *Fair Labor Standards Act (FLSA) 4 Diversity *Workplace Diversity Awareness *Diversity on the Job: Diversity and You *Diversity on the Job: The Importance of Diversity and the Changing Workplace *Workplace Diversity Awareness Simulation

7 Safety Back Safety Computer Ergonomics Fire Prevention and Safety First Aid - Basic First Aid - CPR First Aid - Medical Emergencies Hazard Communication (HAZWOPER) Ladder Safety Material Safety Data Sheets Office Ergonomics Office Safety Safe Work Practices Slips, Trips, and Falls Workplace Safety Orientation Workplace Safety Awareness Emergency and Disaster Preparedness Bloodborne Pathogen Awareness Defensive Driving Fundamentals Hazard Communication: An Employee s Right to Know Ergonomics in the Workplace Forklift Safety Awareness Heat Stress Recognition and Prevention DOT Drug and Alcohol Awareness Back Safety and Injury Prevention Hand and Power Tool Safety Powered Industrial Truck Safety PPE: Eye and Face Protection PPE: Foot and Leg Protection PPE: Personal Protective Equipment PPE: Hand Protection Lockout/Tagout Lockout/Tagout for Authorized Persons Behavior-Based Safety for Supervisors Workplace Violence Behavior-based Safety for Supervisors Electrical Safety Confined Spaces Fall Protection (or Working at Heights) 5

8 Desktop Skills Word 2007 Getting Started with Word 2007 Advanced Formatting in Word 2007 Advanced Document Navigation and Document Review in Word 2007 Structuring, Editing, Saving, and Opening Documents in Word 2007 Working with Documents in Word 2007 Advanced Data Manipulation Features in Word 2007 Advanced Document Features in Word 2007 Excel 2007 Getting Started with Excel 2007 Advanced Formatting in Excel 2007 Advanced Data Management in Excel 2007 Advanced Customization in Excel 2007 Reviewing and Printing in Excel 2007 Excel 2007 Formulas and Functions Microsoft Office Excel, PowerPoint, and Outlook 2007 PowerPoint 2007 Adding Graphics to Presentations in PowerPoint 2007 Adding Multimedia and Animations to Presentations in PowerPoint 2007 Microsoft Office Excel, PowerPoint, and Outlook 2007 Outlook 2007 Getting Started with Outlook 2007 Formatting and Managing in Outlook 2007 Microsoft Office Excel, PowerPoint, and Outlook Access 2007 Importing and Exporting Data and Data Presentation in Access 2007 Office 2010 Overview Office 2010 New Core Features,, and the New Office 2010 Interface New Features for PowerPoint, Publisher, and Access in Office 2010 New Messaging and Collaboration Features in Office 2010 SAP Overview Getting Started with Formatting and Working with Text in Organizing and Arranging Text in Moving Around in Structuring Documents Reviewing Documents in Saving, Sharing, and Printing in Using Themes, Backgrounds, Watermarks, and Quick Parts in Adding Tables of Contents, Footnotes, Hyperlinks, and Bookmarks in Forms, Fields, and Mail Merge in Creating and Formatting Table in Manipulating Tables in Embedding Charts and Tables into Customizing the Behavior and Appearance of Drawing and Inserting Graphics in

9 Desktop Skills Getting Started with Using Basic Formulas in Using Basic Functions in Inserting Basic Charts in Customizing Visual Elements in Organizing Data and Objects in Ensuring Data and Formulas are Right PivotTables and PivotCharts in PivotTable Filters, Calculations, and PowerPivot Applying Basic Data Formatting in Moving and Getting Around in Moving Data and Modifying Worksheets in Saving, Sending and Printing Excel 2010 Workbooks Using Conditional Formatting, Tables and Sparklines in Customizing Workbook Settings, Conditional Formatting, and Number Formats Reviewing and Protecting Content in Outlook 2010 Getting Started with Outlook 2010 Managing Conversations and Organizing in Outlook 2010 Managing Attachments, Graphics, Signatures and Auto Replies in Outlook 2010 Formatting and Configuring Message Options in Outlook 2010 Customizing Outlook 2010 and Managing Accounts Managing with Rules, Automatic Replies, and Alerts in Outlook 2010 Working with File Transfer and Folders, Searching, and RSS Feeds in Outlook 2010 Data files, Archiving, and Send/Receive Groups in Outlook 2010 Using the Calendar for Appointments, Events and Meetings in Outlook 2010 Managing Meetings and Customizing the Calendar in Outlook 2010 Working with Contacts in Outlook 2010 Using the Tasks, Notes, and Journal Features in Outlook 2010 Outlook 2010 and Collaboration in Office 2010 Outlook 2010 Social Connector and Messaging PowerPoint 2010 Getting Started with PowerPoint 2010 Using Advanced Slide Show Tools in PowerPoint 2010 Collaborating and Sharing Presentations and PowerPoint 2010 Visually Enhancing PowerPoint 2010 Presentations Adding Images to Presentations in PowerPoint 2010 Using Multimedia and Animations in Presentations in PowerPoint

10 Desktop Skills Access 2010 Getting Started with Access 2010 Creating Basic Tables in Access 2010 Introduction to Forms in Access 2010 Modifying Basic Forms in Access 2010 Introduction to Queries in Access 2010 Introduction to Reports in Access 2010 Data Manipulation and Simple Relationships in Access 2010 Advanced Importing and Exporting with Access 2010 PivotTables and PivotCharts in Access 2010 Retrieving, Validating, and Attaching Data in Access 2010 SharePoint 2010 Getting Started with SharePoint 2010 SharePoint 2010 New Features for End Users Microsoft SharePoint 2010: New Features for Power Users Using SharePoint 2010 with Office 2010 Managing SharePoint 2010 Sites, Lists, and Libraries SharePoint 2010 Security and Business Intelligence Configuring and Administrating SharePoint 2010 Search Configuring Web Applications for SharePoint 2010 SharePoint Authentication and Web Application Security Configuration Managing SharePoint 2010 Features and Solutions Crystal Reports XI Reporting Basics with Crystal Reports XI Managing Data and Distributing Reports with Crystal Reports XI SAP Business Objects: Crystal Reports 8

11 Sales Skills Overview Introduction to Sales Don t Only Go for the Big Fish Sales Math 101: Developing a Sales Plan for Success Developing a Customer-Focused Sales Approach Negotiation Skills Negotiation Skills for Sales Professionals: Preparing to Negotiate Negotiation Skills for Sales Professionals: Value Exchange Negotiation Skills for Sales Professionals: Reaching Agreement Negotiating to Mutual Benefit Negotiation Essentials: Persuading Outbound Sales Calls Preparing for Outbound Sales Calls Initiating Outbound Sales Calls Completing Outbound Sales Calls Inbound Sales Calls Preparing for Inbound Sales calls Completing Inbound Sales Calls Inside Sales Skills Simulation Sales Communication Sales Communications Foundations Sales Communications Essentials Sales Communication Techniques Simulation Gaining Access to Key Personnel at Your Target Accounts Developing Strong Customer Relationships Working with Your Customer s Key Players Strategic Selling Strategic Sales Planning The Strategic Account Sales Approach Strategic Planning Effectively Using Customer-focused Research Meetings Conducting Effective Sales Research Meetings Delivering High-Impact Sales Presentation Strategic Account Sales Skills Simulation Progressing through the Complex Sale Progressing through the Complex Sale Simulation Presenting your Proposition From Executive-level Sale to Strategic Partnership Preparing for the Executive-level Sales Simulation Closing Executive-level Sales Simulation 9

12 Amy Munroe Donna Mallard

Staffing Industry Training like no other.

Staffing Industry Training like no other. Staffing Industry Training like no other. Increase employee engagement, staff retention and profitability... in partnership with SumTotal Staffing etrainer offers a one-year subscription that provides

More information

Skillsoft 350 Courses

Skillsoft 350 Courses Skillsoft 350 Courses Course Title Duration (Hrs:Min) 1 Hour Courseware Administrative Professionals: Common Administrative Support Tasks 1:00 Administrative Professionals: Maximizing Your Relationship

More information

UPGRADED LEARN COURSE CATALOG

UPGRADED LEARN COURSE CATALOG ACA Complying with the Americans with Disability Act Appraisals Coaching for Superior Employee Performance Techniques for Supervisors Measuring Job Performance What Supervisors Need to Know Performance

More information

Note: HR128 hours credit is found under Duration Course Title Duration (Hrs:Min) Course Number

Note: HR128 hours credit is found under Duration Course Title Duration (Hrs:Min) Course Number Note: HR128 hours credit is found under Duration Course Title Duration (Hrs:Min) Course Number A Primer for Ensuring Accountability 4:30 mgmt_04_a05_bs_enus Access to Employee Medical and Exposure Records

More information

with Comprehensive Content from GeoLearning

with Comprehensive Content from GeoLearning with Comprehensive Content from GeoLearning in partnership with Leverage Online Training for Everyday Performance Improvement Build your business performance by developing knowledge. GeoLearning s online

More information

Human Capital TRAINING COURSES. Leading people. Leading organizations

Human Capital TRAINING COURSES. Leading people. Leading organizations Human Capital TRAINING COURSES CONTENTS Changing Behaviour People Skills 101 1 day 4 POPI Act (Protection of Personal Information Act) half day 5 The Power of Persuasion (Negotiation Skills) 1 day 6 E-Learning

More information

THINKHR LEARN COURSE CATALOG

THINKHR LEARN COURSE CATALOG COMPLIANCE ACA Affordable Care Act What Supervisors Need To Know Complying with the Americans with Disabilities Act Compliance Documentation Hiring Legally NLRA and Unions What Supervisors Need To Know

More information

LEARN COURSE CATALOG. Customer Communication. Customer Relationships. Disciplinary Action. Diversity. Employment Law. thinkhr.com

LEARN COURSE CATALOG. Customer Communication. Customer Relationships. Disciplinary Action. Diversity. Employment Law. thinkhr.com Customer Communication > Customer Service Fundamentals: Building Rapport in Customer Relationships > Customer Service Over the Phone > Developing Your Customer Focus Customer Relationships > The Angry

More information

Workforce Ready Koncepts. WRK Mobile Learning Platform Curriculum Catalog 2018

Workforce Ready Koncepts. WRK Mobile Learning Platform Curriculum Catalog 2018 Workforce Ready Koncepts WRK Mobile Learning Platform Curriculum Catalog 2018 The WRK Mobile Learning Platform implements a blended model consisting of online courses, participatory learning and onsite

More information

Introduction to Business & Technology

Introduction to Business & Technology Introduction to Business & Technology Georgia 07.44130-2013 This document provides the correlation between interactive e-learning curriculum, and the Introduction to Business & Technology standards, published

More information

OVER 100 WORKSHOPS & COMPREHENSIVE TRAINING PROGRAMS BUSINESS DEVELOPMENT & ENTREPRENEURSHIP WORKSHOPS

OVER 100 WORKSHOPS & COMPREHENSIVE TRAINING PROGRAMS BUSINESS DEVELOPMENT & ENTREPRENEURSHIP WORKSHOPS OVER 100 WORKSHOPS & COMPREHENSIVE TRAINING PROGRAMS We offer clients a total training solution through our inventory of award-winning construction, management, leadership and financial empowerment seminars

More information

Workforce Ready Koncepts. WRK Mobile Learning Platform Curriculum Catalog

Workforce Ready Koncepts. WRK Mobile Learning Platform Curriculum Catalog Workforce Ready Koncepts WRK Mobile Learning Platform Curriculum Catalog 2016-2017 The WRK Mobile Learning Platform implements a blended model consisting of online courses, participatory learning and onsite

More information

On-Demand Webinars. Fundamentals of Paid-Time-Off Policies in Today s Workplace. Health Savings Accounts

On-Demand Webinars. Fundamentals of Paid-Time-Off Policies in Today s Workplace. Health Savings Accounts A complete list of every on-demand webinar STAR12 has to offer Human Resources ADA & Reasonable Accommodation The Essentials of Effective Employee Handbooks Building Trust & Cooperation Across Organizational

More information

Skillsoft Course Directory

Skillsoft Course Directory Skillsoft Course Directory Helping organizations to achieve success through innovative learning resources. November 2018 Skillsoft is the global leader in corporate learning, delivering beautiful technology

More information

LEARNING SEAT COURSE LIST MARCH

LEARNING SEAT COURSE LIST MARCH LEARNING SEAT COURSE LIST MARCH 2018 At Learning Seat, we are committed to changing workplace behaviour for good. Protect your brand and people so that your business can thrive. Browse our course list

More information

LEARN COURSE CATALOG. Active Shooter. Customer Communications. Customer Relationships. Cybersecurity. Disciplinary Action. Diversity.

LEARN COURSE CATALOG. Active Shooter. Customer Communications. Customer Relationships. Cybersecurity. Disciplinary Action. Diversity. Resources LEARN COURSE CATALOG Active Shooter Active Shooter Active Shooter: Preparation, Warning Signs and Survival Customer Communications Customer Service Fundamentals: Building Rapport in Customer

More information

Training and Development Topics for Shepherd University Employees Affordable Care Act - What You Need to Know - UPDATED!

Training and Development Topics for Shepherd University Employees Affordable Care Act - What You Need to Know - UPDATED! Training and Development Topics for Shepherd University Employees Course Title 150148 Affordable Care Act - What You Need to Know - UPDATED! English 76909 Americans with Disabilities Act - What Supervisors

More information

CERTIFICATIONS IN HUMAN RESOURCES. SPHRi TM Senior Professional in Human Resources - International TM SPHRi. Exam Content Outline

CERTIFICATIONS IN HUMAN RESOURCES. SPHRi TM Senior Professional in Human Resources - International TM SPHRi. Exam Content Outline CERTIFICATIONS IN HUMAN RESOURCES SPHRi TM Senior Professional in Human Resources - International TM 2018 SPHRi Exam Content Outline SPHRi Exam Content Outline At-a-Glance: SPHRi Exam Weighting by Functional

More information

Course and Competency Grid

Course and Competency Grid Fleible / Adaptable INSTRUCTOR-LED TRAINING (Computer) Adobe Acrobat Professional (Version 11.0) (For Any Employee) Creating PDF Forms (For Any Employee) Ecel Advanced 2010 (For Any Employee) Ecel Intermediate

More information

Program Catalog. Leaders of Bilingual Business Training & Development 2601 N. 3 rd St., Suite 101 Phoenix, AZ

Program Catalog. Leaders of Bilingual Business Training & Development 2601 N. 3 rd St., Suite 101 Phoenix, AZ 2018 Leadership Training Program Catalog Leaders of Bilingual Business Training & Development 2601 N. 3 rd St., Suite 101 Phoenix, AZ 85004 602.759.0553 www.compasscbs.com About Compass CBS Compass Career

More information

Course List. Science-based e-learning courseware for improved performance.

Course List. Science-based e-learning courseware for improved performance. Course List Science-based e-learning courseware for improved performance. We ve applied the latest advancements in learning science to the most comprehensive library of training courseware in the Property

More information

Benefit Programs Manager

Benefit Programs Manager Benefit Programs This class is the management level in the class series for Benefit Program staff and others assigned at agency discretion, engaged in managing supervisory staff responsible for the determination

More information

The Complete. CypherWorx Professional Development Catalog. Contact Us to Learn More

The Complete. CypherWorx Professional Development Catalog. Contact Us to Learn More The Complete CypherWorx Professional Development Catalog April 2018 Contact Us to Learn More www.cypherworx.com sales@cypherworx.com 888-685-4440 A Leader s Guide to Ensuring Organizational Health Colleagues

More information

TRAINING CALENDAR (Soft Skills)

TRAINING CALENDAR (Soft Skills) TRAINING CALENDAR - 2014 (Soft Skills) B - 9-1 Megan Avenue 1, 189 Jalan Tun Razak, 50400 Kuala Lumpur Tel : 03-2775 1077 / 1078 www.aptech_globaltraining.com/my Presentation Skills Improve confidence,

More information

IMPORTANT: Please record the following information in a safe and secure location (do not place links/access codes where accessible by the public).

IMPORTANT: Please record the following information in a safe and secure location (do not place links/access codes where accessible by the public). Your Company Log In Credentials IMPORTANT: Please record the following information in a safe and secure location (do not place links/access codes where accessible by the public). LeBaron & Carroll Insurance

More information

Skillsoft. Course Catalog

Skillsoft. Course Catalog Skillsoft Course Catalog Using Strategic Thinking to Consider the Big Picture (31 Min.) Big picture thinking stretches beyond the short term and considers how an organization can succeed in the longer

More information

San Joaquin County Office of Education Regional Occupational Centers/Programs Virtual Enterprise ~ Course Outline CBEDS#: 4630 ~ Course ID#: 46300

San Joaquin County Office of Education Regional Occupational Centers/Programs Virtual Enterprise ~ Course Outline CBEDS#: 4630 ~ Course ID#: 46300 Virtual Enterprise Course Outline Classroom 1 General Orientation 5 Scope of course and standards History Career opportunities Interpersonal relationship 2 Introduction to fundamental Economic Concepts

More information

Benefit Programs Specialist III

Benefit Programs Specialist III Benefit Programs Specialist III This class represents the advanced level in the class series for Benefit Programs Specialists. Employees are assigned advanced technical functions such as fraud, or quality

More information

CERTIFICATIONS IN HUMAN RESOURCES» Senior Professional in Human Resources - International TM. SPHRi EXAM CONTENT OUTLINE

CERTIFICATIONS IN HUMAN RESOURCES» Senior Professional in Human Resources - International TM. SPHRi EXAM CONTENT OUTLINE CERTIFICATIONS IN HUMAN RESOURCES» SPHRi TM Senior Professional in Human Resources - International TM SPHRi TM EXAM CONTENT OUTLINE SPHRi EXAM CONTENT OUTLINE AT-A-GLANCE SPHRi EXAM WEIGHTING BY FUNCTIONAL

More information

OMNI s Learning & Development Practice Professional Development Series

OMNI s Learning & Development Practice Professional Development Series OMNI s Learning & Development Practice Professional Development Series Successful organizations recognize the need to continue investing in their people. OMNI s curriculum delivers practical insights,

More information

OMNI s Learning Development & Practice

OMNI s Learning Development & Practice OMNI s Learning Development & Practice Professional Development Series Successful organizations recognize the need to continue investing in their people. OMNI s curriculum delivers practical insights,

More information

Stanislaus County Supervisor Training Academy Training Catalog 2018

Stanislaus County Supervisor Training Academy Training Catalog 2018 Stanislaus County Supervisor Training Academy Training Catalog 2018 Training Courses Budgeting/Financial Overview Compliance/Payroll Regulations Conducting a Recruitment Disability Management Employee

More information

COURSE CATALOG. vadoinc.net

COURSE CATALOG. vadoinc.net COURSE CATALOG 2018 vadoinc.net Welcome Welcome to the Vado 2018 Course Catalog. Vado provides any organization or learner numerous opportunities to build the skills needed to lead and manage others, as

More information

Benefit Programs Supervisor

Benefit Programs Supervisor Benefit Programs This class is the supervisory level in the class series for Benefit Program Specialists. Supervises Benefit Program Specialists who determine eligibility for government assistance programs,

More information

Building and Leading Teams BUILDING EFFECTIVE TEAMS COMPETENCY MAP. SLP Level 1 workshop competencies mapped to SLP2 Leadership Advantage tracks

Building and Leading Teams BUILDING EFFECTIVE TEAMS COMPETENCY MAP. SLP Level 1 workshop competencies mapped to SLP2 Leadership Advantage tracks Building and Leading Teams Work/Life Balance Career Development Problem Solving and Decision Making Setting and Priorities Leader as Motivator WORK/LIFE BALANCE BUILDING EFFECTIVE TEAMS SELFKNOWLEDGE Upward

More information

ONLINE TRAINING ONLINE TRAINING COURSES»

ONLINE TRAINING ONLINE TRAINING COURSES» ONLINE TRAINING ONLINE TRAINING COURSES» AUDIT Auditing A Community Bank Trust Department Auditing Assets Auditing Liabilities and Other Activities Auditing: The Basics Bank Information System Auditing

More information

2019 Webinar Catalog

2019 Webinar Catalog 2019 Webinar Catalog Table of Contents 2019 Webinar Series NEW! Deer Oaks 2019 Supervisor Excellence Webinar Series: Employee Engagement NEW! Deer Oaks 2019 Leadership Certificate Program NEW! Deer Oaks

More information

2016 Course Catalog. Evolve e-learning Solutions (866) Authorized Reseller

2016 Course Catalog. Evolve e-learning Solutions  (866) Authorized Reseller 2016 Course Catalog Evolve e-learning Solutions (866) 571-4859 Authorized Reseller Welcome! Welcome to the. With over 350 bite sized, chunked learning courses, Vado provides any organization or learner

More information

ASIAL elearning. Flexible and affordable professional development for the security industry. Access to over 100 short courses

ASIAL elearning. Flexible and affordable professional development for the security industry. Access to over 100 short courses ASIAL elearning The peak body for security professionals. Flexible and affordable professional development for the security industry Access to over 100 short courses ASIAL elearning COURSE CATEGORIES:

More information

This course supports the assessment for Managing Human Capital. The course covers 4 competencies and represents 3 competency units.

This course supports the assessment for Managing Human Capital. The course covers 4 competencies and represents 3 competency units. This course supports the assessment for Managing Human Capital. The course covers 4 competencies and represents 3 competency units. Introduction Overview This course focuses on strategies and tools that

More information

CERTIFICATIONS IN HUMAN RESOURCES» ASSOCIATE PROFESSIONAL IN HUMAN RESOURCES. aphr TM EXAM CONTENT OUTLINE

CERTIFICATIONS IN HUMAN RESOURCES» ASSOCIATE PROFESSIONAL IN HUMAN RESOURCES. aphr TM EXAM CONTENT OUTLINE CERTIFICATIONS IN HUMAN RESOURCES» aphr ASSOCIATE PROFESSIONAL IN HUMAN RESOURCES aphr TM EXAM CONTENT OUTLINE aphr TM EXAM CONTENT OUTLINE AT-A-GLANCE aphr TM EXAM WEIGHTING BY FUNCTIONAL AREA» HR Operations

More information

CORPORATE TRAINING. Building high-performing, competitive organizations through focused training and development initiatives.

CORPORATE TRAINING. Building high-performing, competitive organizations through focused training and development initiatives. CORPORATE TRAINING Building high-performing, competitive organizations through focused training and development initiatives. elgin.edu/corporatetraining Your employees are your greatest resource. Enhance

More information

Human resources Department Strategic Business Plan

Human resources Department Strategic Business Plan Mission Human resources Department Strategic Business Plan The Mission of the Human Resources Department is to provide Recruitment, Benefit, Labor Relations, Employee Performance Management, and Compliance

More information

The Management Certificate

The Management Certificate CAREER OPTIONS AND PROFESSIONAL DEVELOPMENT CERTIFICATES The Management Certificate For Managers, Supervisors, Team Leaders and those who want to be Why You Should Attend: This program is designed to assist

More information

Welcome! Catalog Terminology:

Welcome! Catalog Terminology: 2015 Course Catalog Welcome! Welcome to the NuVeda 2015 Course Catalog. With over 315 bite sized, chunked learning courses, NuVeda provides any organization or learner numerous opportunities to build the

More information

Quality Training for Business Professionals

Quality Training for Business Professionals Quality Training for Business Professionals business and industry services QUINEBAUG VALLEY COMMUNITY COLLEGE The growth of a successful business comes from the growth of its people. QVCC offers quality

More information

Business/Accounting Applications

Business/Accounting Applications TCTC ACT ACT! Level 1... 40 ACT! Level 2... 40 QuickBooks QuickBooks Pro Level 1... 41 QuickBooks Pro Level 2... 41 Microsoft Microsoft Project 2003 - Level 1... 42 Microsoft Project 2003 - Level 2...

More information

T e c h n o l o g i e s, T o p i c s, a n d T r e n d s S t r a n d : A p p l i e d B u s i n e s s T e c h n o l o g i e s ( 1 2 A )

T e c h n o l o g i e s, T o p i c s, a n d T r e n d s S t r a n d : A p p l i e d B u s i n e s s T e c h n o l o g i e s ( 1 2 A ) 0 3 1 1 T e c h n o l o g i e s, T o p i c s, a n d T r e n d s S t r a n d : A p p l i e d B u s i n e s s T e c h n o l o g i e s ( 1 2 A ) 40S/40E/40M An Applied Commerce Education Course 0 3 1 1 :

More information

Prepared for: Joe Sample 2/2/15

Prepared for: Joe Sample 2/2/15 Leadership Potential Inventory Report Prepared for: Joe Sample 2/2/ Introduction Your Leadership Potential Inventory Report collects feedback about your behavior and performance from you and your supervisor.

More information

SUPERVISORY COMPETENCY DISCUSSION TOOLKIT

SUPERVISORY COMPETENCY DISCUSSION TOOLKIT Introduction SUPERVISORY COMPETENCY DISCUSSION TOOLKIT The role of supervisor at UC Berkeley is to set the conditions for staff to do their best work, create a climate that is conducive to performance

More information

Competency Model & Performance Behaviors

Competency Model & Performance Behaviors Model & Background Information The Multnomah County Model is a customized tool developed through the crossdepartmental, collaborative work of employees, HR Managers, and Directors. This model will anchor

More information

F Facilitation Skills

F Facilitation Skills A Accounting Skills for the New Supervisor Active Listening Advanced Project Management Advanced Skills for the Practical Trainer Advanced Writing Skills Anger Management: Understanding Anger B Balanced

More information

CAP (Certified Administrative Professional) Exam Body of Knowledge

CAP (Certified Administrative Professional) Exam Body of Knowledge CAP (Certified Administrative Professional) Exam Body of Knowledge UPDATED FOR FALL 2018 EXAM The CAP (Certified Administrative Professional) is a professional certification geared toward office and administrative

More information

Reports to: Board of Directors of the Macatawa Area Express Transportation Authority

Reports to: Board of Directors of the Macatawa Area Express Transportation Authority Posting Date: June 11, 2018 Posting End Date: June 22, 2018 Position Title: Executive Director Reports to: Board of Directors of the Macatawa Area Express Transportation Authority Background Information

More information

ICMI PROFESSIONAL CERTIFICATION

ICMI PROFESSIONAL CERTIFICATION ICMI PROFESSIONAL CERTIFICATION Contact Center Management Competencies The ICMI Professional Certification Contact Center Management Competencies specify job role-specific knowledge, skills and abilities

More information

Government and Public Administration Career Cluster Introduction to Government and Public Administration Course Number

Government and Public Administration Career Cluster Introduction to Government and Public Administration Course Number Government and Public Administration Career Cluster Introduction to Government and Public Administration Course Number 29.41000 Course Description This is the foundational course for the Public Management

More information

Training Courses. Category. Group. Course Type. Academic Advisement 9.0. Academic Advisement Report 9.0. Active Listening.

Training Courses. Category. Group. Course Type. Academic Advisement 9.0. Academic Advisement Report 9.0. Active Listening. Category Compliance & Ethics Training Culture & Diversity Training Individual Development Training Leadership and Supervisory Training New Employee Orientation Operational Effectiveness Training Technical/Computer

More information

EDUCATIONAL GOAL: WORKPLACE READINESS To accomplish workplace readiness by acquiring competencies and

EDUCATIONAL GOAL: WORKPLACE READINESS To accomplish workplace readiness by acquiring competencies and EDUCATIONAL GOAL: WORKPLACE READINESS To accomplish workplace readiness by acquiring competencies and 1. Develop a Career Plan. technological application skills related to chosen careers. 1. Match interests

More information

Strategic Planning. Leadership Development

Strategic Planning. Leadership Development Strategic Planning Strategic Planning is critical to successfully drive high performance. High performing organizations define common values, build a shared vision, identify highest level strategic priorities,

More information

PHR. Exam Content Outline CERTIFICATIONS IN HUMAN RESOURCES PHR. Professional in Human Resources

PHR. Exam Content Outline CERTIFICATIONS IN HUMAN RESOURCES PHR. Professional in Human Resources CERTIFICATIONS IN HUMAN RESOURCES PHR Professional in Human Resources PHR Exam Content Outline NOTE: The 2018 revisions to the PHR exam content outline go into effect for all PHR exams delivered on or

More information

MUNICIPAL MANAGEMENT ACADEMY PROGRAM OVERVIEW

MUNICIPAL MANAGEMENT ACADEMY PROGRAM OVERVIEW MUNICIPAL MANAGEMENT ACADEMY PROGRAM OVERVIEW Municipal Management Academy Program Goal Mission statement: To provide effective training opportunities to managers and supervisors in municipal environments

More information

Skill Standard for. Multi-Site Supervisors

Skill Standard for. Multi-Site Supervisors Skill Standard for Multi-Site Supervisors Key Activity 1.1 Recruits candidates by implementing hiring strategies that will result in the selection of high-performing employees Key Activity 1.2 Improves

More information

H U M A N R E S O U R C E S M A N A G E R

H U M A N R E S O U R C E S M A N A G E R DESCRIPTION OF WORK: H U M A N R E S O U R C E S M A N A G E R Employees in this banded class provide leadership and supervision to professional/technical staff in the delivery of a contemporary human

More information

Professional Development Studies

Professional Development Studies 492 Professional Development Studies Professional Development Studies Today s worker is faced not only with ever-increasing technological challenges, but also with the need for applied instruction in a

More information

IAPD UNIVERSITY COURSE CATALOG

IAPD UNIVERSITY COURSE CATALOG IAPD UNIVERSITY COURSE CATALOG IAPD University is the ideal way for newcomers and industry veterans to become subject matter experts, enhance their plastics career and become an indispensable asset to

More information

CERTIFICATIONS IN HUMAN RESOURCES» PHRi TM Professional in Human Resources - International TM. PHRi EXAM CONTENT OUTLINE

CERTIFICATIONS IN HUMAN RESOURCES» PHRi TM Professional in Human Resources - International TM. PHRi EXAM CONTENT OUTLINE CERTIFICATIONS IN HUMAN RESOURCES» PHRi TM Professional in Human Resources - International TM PHRi EXAM CONTENT OUTLINE PHRi EXAM CONTENT OUTLINE AT-A-GLANCE PHRi EXAM WEIGHTING BY FUNCTIONAL AREA:» HR

More information

Solve Government Challenges. with Powerful Skills. AMA Supports the Goals of Government Agencies

Solve Government Challenges. with Powerful Skills. AMA Supports the Goals of Government Agencies Key benefits for you and your agency Meet Executive Core Qualifications (ECQs) Requirements Get maximum training ROI with AMA s Build critical skills with AMA s extensive range of content mapped to the

More information

Midpeninsula Regional Open Space District

Midpeninsula Regional Open Space District Midpeninsula Regional Open Space District HUMAN RESOURCES MANAGER DEFINITION Under general direction, plans, manages, develops, implements and directs the District s human resources services and functions,

More information

Professional Development Studies

Professional Development Studies Professional Development Studies 519 Professional Development Studies Today s worker is faced not only with ever-increasing technological challenges, but also with the need for applied instruction in a

More information

Novus Origo s Professional Training Solutions

Novus Origo s Professional Training Solutions Page 2 Novus Origo s Professional Training Solutions Novus Origo is an employee-owned Service Disabled Veteran Owned Small Business (SDVOSB). Novus Origo s Professional Training Solutions & Workshops are

More information

Accommodate busy schedules. Achieve synergy in staff interactions. One full hour of delivery by a professional trainer for up to 25 participants

Accommodate busy schedules. Achieve synergy in staff interactions. One full hour of delivery by a professional trainer for up to 25 participants I loved the Brown Bag seminar. I have been to Brown Bags several in the past, but none were as informative (and as simple to understand) as Claremont s. It really has motivated me to TAKE CHARGE! Manager

More information

The Complete. CypherWorx General Business Catalog. Contact Us to Learn More

The Complete. CypherWorx General Business Catalog. Contact Us to Learn More The Complete CypherWorx General Business Catalog April 2018 Contact Us to Learn More www.cypherworx.com sales@cypherworx.com 888-685-4440 Professional Development A Leader s Guide to Ensuring Organizational

More information

JOB DESCRIPTION VP of Branch Member Experience September 2017

JOB DESCRIPTION VP of Branch Member Experience September 2017 JOB TITLE: Branch Member Experience Manager DEPARTMENT: Operations REPORTS TO: FLSA STATUS: Exempt SALARY GRADE: 11 JOB DESCRIPTION SUMMARY: The Branch Manager of Member Experience is responsible for directing

More information

Performance Management Competencies. for Schedule II Levels 1-6

Performance Management Competencies. for Schedule II Levels 1-6 Performance Competencies for Schedule II Levels 1-6 Performance : What is it? Performance management is a systematic approach to setting performance standards, coaching employees to achieve standards,

More information

Are you looking for a program that suits your needs, not an off the shelf program?

Are you looking for a program that suits your needs, not an off the shelf program? Welcome to the Leadership Course Creator Are you looking for a program that suits your needs, not an off the shelf program? This leadership course builder will allow you to build your own in-house program

More information

Computer-Based Training Courses

Computer-Based Training Courses Computer-Based Training Courses Leadership & Management 1. Course Title: Getting Generations to Work Together This course introduces strategies for creating a generation-friendly work environment. After

More information

Position Description for DVR Employment Specialist

Position Description for DVR Employment Specialist 1 Position Description for DVR Employment Specialist Position Purpose To expand competitive employment opportunities for persons with disabilities by establishing partnerships with community agencies and

More information

Santa Monica College

Santa Monica College Santa Monica College Proposed Course Outline BUSINESS (#), Quality Customer Service Module 2: Building the Relationship with the Customer Course Title: Quality Customer Service: Building the Relationship

More information

WEST SAN GABRIEL JPA ONLINE COURSE CATALOG UPDATED MARCH TargetSolutions

WEST SAN GABRIEL JPA ONLINE COURSE CATALOG UPDATED MARCH TargetSolutions WEST SAN GABRIEL JPA ONLINE COURSE CATALOG UPDATED MARCH 208 delivers employee training that helps public entities mitigate risk, We reduce believe claims a well-trained and save police money. department

More information

Position Description Cover Sheet

Position Description Cover Sheet Position Description Cover Sheet In order to make an objective and accurate evaluation of a position, it is very important that the position description (PD) contain specific data. Therefore, please provide

More information

Training and Professional Development Training Needs Analysis

Training and Professional Development Training Needs Analysis Training and Professional Development Training Needs Analysis Table of Contents Introduction... 3 Data... 4 Response Rates... 4 Staff... 4 Management... 5 Summary... 5 The Staff Survey... 6 Staff Survey

More information

Courses Offered. 438 Professional Development Studies. Coordinator & Office

Courses Offered. 438 Professional Development Studies. Coordinator & Office 438 Professional Development Studies Professional Development Studies Today s worker is faced not only with ever-increasing technological challenges, but also with the need for applied instruction in a

More information

EXECUTIVEVIEW360 ExecutiveView360 Profile for: Sally Sample Envisia Learning Feb Envisia Learning, Inc.

EXECUTIVEVIEW360 ExecutiveView360 Profile for: Sally Sample Envisia Learning Feb Envisia Learning, Inc. EXECUTIVEVIEW360 ExecutiveView360 Profile for: Sally Sample Envisia Learning Feb 13 2015 2015 Envisia Learning, Inc. Summary Feedback Report Introduction This Feedback Report provides you information about

More information

SAP Jam Collaboration, advanced plus edition

SAP Jam Collaboration, advanced plus edition June 2017 Cloud Service Specification Sheet SAP Jam Collaboration, advanced plus edition SAP Jam Collaboration delivers collaboration where you work, connecting customers, partners, and colleagues with

More information

JOB DESCRIPTION 1. JOB DETAILS JOB HOLDER. Director of Human Resources 2. JOB PURPOSE

JOB DESCRIPTION 1. JOB DETAILS JOB HOLDER. Director of Human Resources 2. JOB PURPOSE JOB DESCRIPTION 1. JOB DETAILS JOB HOLDER JOB TITLE IMMEDIATE MANAGER BUSINESS UNIT/DEPARTMENT Director of Human Resources Chief Executive Human Resources 2. JOB PURPOSE To develop, manage and evaluate

More information

CourseCatalog.

CourseCatalog. CourseCatalog www.energyu.org www.midwestenergy.org Utility Leadership Academy Course List Harvard ManageMentor Library...3 LDH-HMM03 Budgeting... 3 LDH-HMM06 Business Case Development... 3 LDH-HMM35 Business

More information

Human Resource and Talent Management

Human Resource and Talent Management Human Resource and Talent Management Human Resource Management and Business Strategy HR professional is now partner in helping company attain its business strategy. HRM needed to help company attain high-level

More information

Relationships, 8225 Family and Consumer Sciences Pacing Guide

Relationships, 8225 Family and Consumer Sciences Pacing Guide 1 Workplace Readiness Skills, All Aspects of Industry, Elements of Student Life (FCCLA), and Balancing Work and Family should all be introduced at the beginning of the year and incorporated with other

More information

CENTER FOR LEADERSHIP & WORKFORCE DEVELOPMENT

CENTER FOR LEADERSHIP & WORKFORCE DEVELOPMENT CENTER FOR LEADERSHIP & WORKFORCE DEVELOPMENT YOUR BUSINESS. OUR PURPOSE. Flexible training at your site or ours Customized learning solutions Results for business and industry workforce.lccc.edu OUR PURPOSE

More information

Perkins Statewide Articulation Agreement. Documentation item: Secondary Competency Task List Coversheet

Perkins Statewide Articulation Agreement. Documentation item: Secondary Competency Task List Coversheet Perkins Statewide Articulation Agreement Documentation item: Secondary Task List Coversheet The Secondary School agrees to: A. Implement the approved PDE Program(s) of Study. B. Provide assessment of student

More information

Human Resources Management

Human Resources Management Human Resources Management COURSE AUTHOR Dr. Monica Belcourt, School of Human Resource Management, York University COURSE INSTRUCTOR Vita Lobo COURSE DESCRIPTION Welcome to the exciting world of managing

More information

Health Science Career Cluster Surgical Technician I Course Number:

Health Science Career Cluster Surgical Technician I Course Number: Health Science Career Cluster Surgical Technician I Course Number: 25.44700 Course Description: The goal of this course is to provide fundamental surgical technician skills and knowledge to include the

More information

Human Resources,Training & Development

Human Resources,Training & Development Training Calendar 2019-2020 Human Resources,Training & Development Code Programme Title Dates Venue Cost AED HR 01 HR Management. 6-10 Jan-19 Dubai 5600 HR 02 Advanced Human Resource Management 13-17Jan-19

More information

Oracle Fusion Talent Management

Oracle Fusion Talent Management Oracle Fusion Talent Management Service Oracle Fusion Talent Management IT Consultancy Service Oracle Fusion Talent Management Approach & Features Contents Oracle Fusion Talent Management... 3 A. Oracle

More information

City of Orlando Executive Offices/Human Resources Division

City of Orlando Executive Offices/Human Resources Division City of Orlando Executive Offices/Human Resources Division Training & Organizational Development The City of Orlando provides employee training that enhances employees job skills and abilities and prepares

More information

Human Resource Management (HRM)

Human Resource Management (HRM) Human Resource Management (HRM) 1 Human Resource Management (HRM) Courses HRM 5051. Human Resources Management Strategies. 3 Credit Hours. The effective management of HR practices has an enormous effect

More information

HUMAN RESOURCES DIRECTOR

HUMAN RESOURCES DIRECTOR HUMAN RESOURCES DIRECTOR DEFINITION Performs complex professional, administrative, technical, and supervisory work in planning, coordinating, organizing, developing, and implementing the activities of

More information

Skills and Strengths Inventory

Skills and Strengths Inventory Skills and Strengths Inventory This document enables you to create a comprehensive list of skills and strengths that you would like to leverage as you advance professionally. By recording these traits,

More information

M4 LEADERSHIP PROGRAM

M4 LEADERSHIP PROGRAM M4 LEADERSHIP PROGRAM ABOUT PRANVIS Pranvis Academy of Training and Development is a division of Anarghyaa Etech Solutions Pvt Ltd, a 9001:2008 company, headquartered in Bangalore. We are proud member

More information

Development Series: It s All About You

Development Series: It s All About You ADP TOTALSOURCE VIRTUAL CLASSROOM SCHEDULE Development Series: It s All About You October - December 2017 Management Management Compliance Page2 Table of Contents Overview of the virtual classroom... 3

More information