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1 An Intensive 5 Day Training Course Operational Excellence: Managing Performance in the Oil & Gas Industry Oct 2017, London Jul 2018, Dubai Oct 2018, London 24-JUL-17 This course is Designed, Developed, and will be Delivered under iso Quality standards

2 Operational Excellence: Managing Performance in the Oil & Gas Industry Why Choose this Training Course? Many improvement initiatives fail due to a fragmented approach to the alignment and execution of practitioner activities. Operational Excellence (OPEX) supports the drive for sustainable profitability and growth within your organisation by adopting a holistic approach to improvement. Studies within the Oil and Gas Industry have reported that world class operators enjoy a range of benefits including higher facility reliability, lower maintenance costs, reduced safety incidents and an increase in utilisation of staff on value adding activities. This training course will equip you with the knowledge, skills and behavioural competencies required to support an Operational Excellence programme and contribute significantly to the bottom line of your organisation, reducing variation, defects, cycle times, lead times, waste and costs within your operations. The training course will cover: Reasons why improvement initiatives can fail The benefits of Operational Excellence Relevance of OPEX within the Oil and Gas Industry Success factors that drive sustainable performance Problem solving tools and techniques Change and Behavioural considerations What are the Goals? By the end of the training course, participants will be able to: Prioritise and link improvement activities to achieve the organisation s strategic objectives Analyse the Voice of the Customer to align changes to customer requirements Engage stakeholders to collectively remove waste and optimise the whole Value Stream Select the appropriate methods and tools within the improvement framework Influence organisational culture and employee behaviour to support Operational Excellence How will this Training Course be Presented? This PetroKnowledge training course is based on a combination of (a) coach led training (b) practical application of techniques through individual and group activities and (c) discussion and reflection of delegate real life experiences. The course manual provides a guide to all tools and methods covered for future reference. Who is this Training Course for? This Operational Excellence training course is appropriate for everyone in the organisation but may be of special interest to anyone charged with driving the improvement of operating performance.

3 Daily Agenda Day One Competency Description: The business context for Operational Excellence and best practice improvement methods associated with the approach. Understand limitations of unstructured improvement methods Understand the relevance of OPEX to the O&G industry Identify drivers of sustained results Link improvement activity to organisation strategy Recognise opportunities for improvement Prioritise opportunities for improvement OPEX Framework DMAIC Improvement Method (Define, Measure, Analyse, Improve & Control) Alignment of OPEX to Oil and Gas Industry activities Voice of the Customer Customer-Supplier Partnerships Strategy Deployment Project Pipeline Development and Prioritisation Day Two Competency Description: Understand how value is delivered to our customers and describe current and desired performance. Visualise the flow of value through the organisation Determine performance of the value stream Establish the effectiveness of resources Understand impact of (un)reliability on value delivery Set appropriate improvement targets Process Mapping Value Stream Mapping Reliability Effectiveness (Overall Equipment Effectiveness) Zero Targets Development of relevant O&G performance measures Operational Excellence: Managing Performance in the Oil & Gas Industry

4 Membership No.: Day Four Competency Description: Developing Operational Excellence, improving the delivery of value. Select and apply appropriate improvement methods Prioritise improvement options Create the future state value stream Link improvements to verified issues Develop improvement actions Lean Principles 7 Wastes Mistake Proofing Problem Solving Total Productive Maintenance Set-up Reduction / SMED 5S Line of Sight Day Five Competency Description: Sustaining the improvement for lasting change. Day Three Competency Description: Determine what stops the value from flowing, providing a focus on selected diagnostic techniques. Develop project charters for improvement efforts Establish root causes of problems Diagnose process issues Diagnose people issues Diagnose organisation culture issues Develop appropriate control strategies Identify change challenges Address barriers to change Transition people to the future state Build lasting change Control and Monitoring Plans Change Management Framework Behavioural Plan Problem Statements Project Charters Root Cause Analysis Behavioural Analysis Organisation Culture Analysis Quality CErtifiCatiOn Member of Clear Concepts. Clean Environment. The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc. Operational Excellence: Managing Performance in the Oil & Gas Industry

5 Operational Excellence: Managing Performance in the Oil & Gas Industry Course Dates, Venues and Fees Oct 2017 London $5, Jul 2018 Dubai $5, Oct 2018 London $5,500 This fee is inclusive of Documentation, Lunch and Refreshments Please use BLOCK CAPITALS to fill in this form. It is important that you read carefully through all information before starting to complete the form. Registration Details Family Name: First Name (Mr./Ms.): Position: Company: Mailing Address: Telephone: Mobile: Fax: Authorisation Authorisation By: Position: Company: Mailing Address: Telephone: Mobile: Fax: In-house Training Maximize your training budget and have several members of your staff, who require specific training, to attend with the advantage of not incurring additional travel costs when attending a public training courses & seminars. Would you like a PetroKnowledge training course delivered at a time or location to suit you? Would you like PetroKnowledge to tailor a course from our comprehensive library of programmes? Or would you like us to create an entirely new, bespoke course to suit the exact needs of your organisation? Working in partnership with our clients, PetroKnowledge provides an enjoyable, creative learning experience that enables participants to develop their skills and knowledge. We can deliver not only generic, off-the-shelf courses from our extensive learning portfolio, but we can provide tailored as well as bespoke learning on any aspect of skill development or knowledge. Our in-house courses are conducted by the same expert trainers who conduct PetroKnowledge public courses so you can be assured they will fulfill the learning objective of any organisation

6 Booking Terms & Conditions Booking Bookings for courses can be made via our website (petroknowledge.com) or by contacting our Registration Desk on or at reg@petroknowledge.com For on-line bookings, please select the course that you require and click on the Register Now button, following the instructions step by step Upon receipt of booking in order, enrollment on the respective training course will be confirmed by Registration Team with all necessary documentation Invoicing and Payment Our fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation charges are not included in the course fees Course fees are payable upon booking unless a valid, authorized Purchase Order is provided and accepted Invoices will be sent via /courier to the ID/name and address provided We prefer to have the fees payment in our account before the start of training course. However, if your company has a different payment policy, the same should inform us in advance The currency of fees is in US Dollars (USD). Payments can be made in USD or UAE local currency AED (Arab Emirates Dirhams) either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the Invoice Please note that we do accept payment by cash, in USD or AED, only for the last minute bookings Cancellation of Courses It may be necessary for PetroKnowledge to amend or cancel any course, course times, instructors, dates or published fees due to unforeseen circumstances and we reserve the right for such changes Any amendments will be advised before the course start date and any bookings already paid in full will not be subject to increased fees Cancellation by Client Once you have completed your booking, received your confirmation of enrollment and a dated payment Invoice, you are deemed to have a contract with PetroKnowledge. You reserve the right to cancel this contract given the below terms All cancellations must be received in writing at reg@petroknowledge.com and info@petroknowledge.com at least 14 days prior to the training After the cancellation period has expired, consideration may be given, on a case to case basis, if a registered delegate nominates a substitute on the same course, shifts to next session of the course or moves to a new course For a cancellation request made on or before the statutory 14 day cancellation period, a refund may be given or a credit note issued which can be used against future course fees A 25% administration fee (of the total course fee at the time of booking) will be charged for any cancellations made outside of the statutory cancellation period Attendance Certificate The daily course schedule should be accurately followed to ensure undeterred implementation of our training All delegates, who participated in their course throughout, will receive the Certificate of Completion on the last day Please report any foreseeable absences to a PetroKnowledge representative or to your sponsors directly An absence of three (3) or more sessions of the course will invalidate your eligibility for the Certificate of Completion T: F: E: info@petroknowledge.com P.O. Box: , Abu Dhabi, U.A.E.

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