Workshop: Employee Engagement and Culture Communications and Culture Track

Transcription

1 Workshop: Employee Engagement and Culture Communications and Culture Track Presented by: Anne-Claire Broughton Broughton Consulting, LLC Durham, NC

2 2 Broughton Consulting, LLC

3 3 Pioneer Employers Initiative Close to 100 companies, mostly in manufacturing and healthcare, that benefit their customers, patients, and/or shareholders by strategically investing in their own lowerwage workers.

4 4 Business Action Guide Series A collection of 24 short explanations of effective employee engagement business practices highlighting a variety of business leaders who have used the practices successfully.

5 What is organizational culture? How we do things around here Shared values, beliefs, behaviors, customs, written and unwritten rules, rituals How we treat customers/each other Largely set by the personalities and intentions of the founders/leaders, unless there is an intentional inclusive process Reflected in marketing/branding

6 Does culture matter? Yale professor James Baron studied several hundred Silicon Valley firms from mid- 1990s to Findings: Healthy culture = long term survival & competitive advantage Commitment firms beat star firms

7 Zingerman s Location: Ann Arbor, MI Business: Good food Employees: 600 in 8 businesses Culture of great customer service Open book management Training for businesses 7

8 Zappos Location: Las Vegas, NV Business: online provider of consumer products (shoes, clothes) Employees: 1,700 Define culture and core values Whole team hiring process Hire slowly, fire quickly

9 New Belgium Brewing Location: Fort Collins, CO Business: Craft Brewery Employees: 605 in 39 states Employee owned via ESOP Open book management Employee participation

10 New Seasons Market Location: Portland, OR Business: Grocery chain Employees: 3,000 Get out of jail free card Random acts of demo

11 Roll Forming Location: Shelbyville, KY Business: Roll-formed components Employees: 350 Continuous improvement program Gainsharing Plan Culture of accountability 11

12 Workshop: Employee Engagement and Culture Communications and Culture Track Presented by: Marc Vettori Dansko West Grove, PA x

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14 Dansko every decision we make impacts 150 families

15 Quick Facts: Founded in 1990 by husband and wife World Headquarters in West Grove, PA 150 employees Certified B Corp % ESOP Company % ESOP Company Historically High Employee Engagement The right pair of shoes changes everything

16 Dansko Culture: Engaged Collaborative Entrepreneurial Work hard play hard Quietly Competitive

17 The story

18 The story Mission: To be the favorite shoe company

19 The story every decision we make impacts 150 families

20 Keeping Culture Strong: The Dansko Mission Bank of Goodwill Every employee has 20 hours of Volunteer time 84% of employee participated in 2015 Averaged 8-9 hours

21 Keeping Culture Strong: Communicate Voice Committee Clog Log Group Meetings Financial Updates Celebrate!

22 Dansko every decision we make impacts 160 families

23 Workshop: Employee Engagement and Culture Communications and Culture Track Presented by: Thomas J. Walter Tasty Catering Elk Grove Village, IL

24 Small Giants Community It s not what we do, it s who we are. 24

25 Company Overview Founded by Kevin, Larry and Tom Walter Splinter company from our restaurant group Produces over 10,000 events annually in the Chicago Metro area Seven companies have been founded by Tasty Catering Staff 25

26 Culture November 2005 Cultural revolution March 2006 Culture development began by staff 26

27 27 Core Values 1. Always moral, ethical & legal 2. Treat all with respect 3. Quality in everything we do 4. High service standards 5. Competitiveness: strong determination to be the best 6. An enduring culture of individual discipline 7. Freedom and responsibility within the culture of individual discipline

28 28 Artifacts

29 Organizational Behavior Antecedents Behaviors Consequences 29

30 30 Artifacts

31 31 Artifacts

32 32 Artifacts

33 33 Artifacts

34 34 Artifacts

35 Recognition APA Psychologically Healthiest Small Workplace IPA Psychologically Healthiest Workplace in IL Forbes Magazine 2016 Top Small Company #1 Best Place to Work in IL Catering Magazine s Best US Catering Company Wall Street Journal s Top Small Workplace Inc. Magazine s Best Small Workplace 35

36 Thomas J. Walter Follow Me On: LINKEDIN: Thomas Walter

37 Questions? Anne-Claire Broughton Marc Vettori Tom Walter 37

38 Sample Core Values 38 Accountability Achievement Appreciation Being the Best Boldness Challenge Community Commitment Collaboration Dedication Ethics Honesty Humility Humor Inclusiveness Integrity Innovation Learning Performance Quality Service Teamwork