Concierge Worker Bradford Concierge Plus Service

Transcription

1 Date as Postmarked Job Ref: 6453 Dear Applicant Concierge Bradford Service Thank you for your interest in the above post, please find the specific role requirements and duties for this post detailed within this document. When completing the application form you may submit additional documentation however we cannot accept a CV as a completed application. Please note the following: Once you have submitted or posted your application form allow 10 working days after the closing date for a response. As we do not notify applicants of an unsuccessful application, if no response has been received within this time, please accept this as confirmation that your application has been unsuccessful. Unsuccessful applicants must wait 6 months before applying for a vacancy at Creative Support. Please return the completed application form to Creative Support in the enclosed Freepost envelope or to Recruitment, 5 th Floor, Head Office, 35 Dale Street, Manchester, M1 2HF. Due to our charitable organisational status all application forms submitted without use of the Freepost envelope must be done so using the correct postage amount. Creative Support cannot accept receipt of forms which carry a surcharge due to incorrect postage amounts. Closing Date : 02 December 2013 Yours faithfully Recruitment Department Encs: Application Form Finalised: 08 November 2013 Finalised by: C. Culshaw All candidates are subjected to enhanced DBS checks

2 JOB DESCRIPTION CONCIERGE WORKER Bradford Service Hours: Responsible to: Full or Part time hours per week across a 24hr rota including sleepins Unit Business Manager / Senior Support The Service: The offers support to people with mental health needs living in Creative Support properties in the Bradford. The service offers on-site practical advice to our tenants from 5pm onwards during midweek and all day of a weekend. The concierge team will also be responsible for carrying out crucial health and safety checks of the building. In addition we will train all members of staff to offer medication support to tenants if required. Hours of work (this will be on a shift pattern / rotas basis) Monday to Friday 5pm to 11pm followed by sleepover (paid at an additional 26.50) Saturday and Sunday 9am 11pm followed by a sleepover Purpose Of The Job: The Concierge will deliver a high quality on-site service which enables people with mental health needs to live independently in the community. The service will be available mid week from 5pm to 11pm followed by sleep over and 24 hours over the weekend (on a shift basis). Main Duties 1. To develop and sustain effective partnerships with tenants and their family/carers 2. To assist tenants with settling in and maintaining their tenancy (including understanding their rights and responsibilities as tenants) 3. To provide advice in relation to establishing and maintaining essential utilities (gas, electric etc) 4. To carry out inspections of a building to ensure the dwelling is safe and secure 5. To provide advice on how to report repairs/home improvements 6. To sign post tenants to appropriate tenancy advice agencies 7. To develop strong partnership links with the full range of professionals 8. To ensure service users have access to advice and information regarding the full range of community resources available (promoting social inclusion and community connections), including transport links

3 9. To facilitate links between tenants through tenant participation activities which promote people s links with each other, thereby enhancing their social networks 10. To ensure that any emergency calls received via the telecare equipment are responded to in a timely fashion 11. To provide a reliable and continuous source of general advice, advocacy and liaison for all tenants (ie mediating in neighbour disputes) 12. To maintain the safety and security of communal areas, including weekly health and Safety inspections of communal areas and conduction of fire drills (including liaison with Health and Safety Manager/Risk Management Officer) 13. To provide a 24 hour service which enables people to stay safe and protected from harm (responding to emergencies via telecare, security of building, promotion of personal safety/security, managing visitors, health and safety within the building) 14. To work closely with the Landlord Representative and Creative Support Housing Management Team regarding all housing management issues (including any issues of disrepair, defective fire fighting and fire protection equipment and liaison with Landlord s out of hours emergency service) 15. To ensure the delivery of a flexible, responsive service which can adapt to changes in each individual s level of need and which provides a continuous presence (ie cover for sickness/holidays/absence to ensure 24 hour a day, 365 days per year service) 16. To facilitate active tenant involvement in all aspects of service delivery (including recruitment and health and safety) 17. To promptly report all concerns regarding risks to senior staff, the Duty Manager/On Call Manager and relevant agencies. 18. To take appropriate action in the event of emergencies, ensuring that the Senior Concierge and Duty/On Call Manager is informed promptly. 19. To follow Health and Safety guidelines carefully and to alert the Senior Concierge immediately of any concerns in relation to Health and Safety issues. 20. To ensure regular fire alarm checks and tests are carried out including evacuation Other 21. To notify your Line Manager of planned whereabouts and to submit accurate timesheets weekly. 22. To provide regular verbal and written reports to your Line Manager. 23. To accept regular support and supervision from your Line Manager.

4 24. To carry out all work in a manner consistent with the aims of the project and the service principles adopted by Creative Support. 25. To comply with Creative Support s Equal Opportunities Policy. 26. To maintain confidentiality at all times, in accordance with the agreed policy. 27. To identify training needs in discussion with your Line Manager and to attend training events and courses as required. 28. To observe any written policies, procedures and guidelines for good practice agreed by Creative Support. 29. To offer assistance with medication including verbal prompts or administration of medication (full training will be provided). 30. All employees should be aware that due to the nature of work Creative Support undertakes there is a requirement to support service users with daily living skills and individual activities which will include moving and handling and may involve supporting people with personal care needs 31. In accordance with the Health and Social Care Act 2008, to actively participate in the prevention and control of infection within the capacity of the role. 32. To provide respectful personal care in accordance with the needs, wishes and preferred routines outlined in the individual s personal support plans. Some individuals will require support with their physical/mobility disabilities and may require support in wheelchairs, using hoists and other appropriate equipment to meet personal needs.

5 PERSON SPECIFICATION CONCIERGE PLUS WORKER Bradford Service Skills and Knowledge Requirement 1. Ability to demonstrate a warm, person centred and affirmative approach to people with mental health needs 2. Good written and verbal communication skills and ability to listen sensitively to others 3. Ability to engage with service users, to develop and sustain warm and trusting relationships 4. Ability to demonstrate significant understanding of the needs of people with mental health needs 5. Ability to co-ordinate housing / care taker interventions relevant to service user needs 6. Ability to work constructively and co-operatively as part of a consistent team approach 7. Ability to provide an effective emergency response as required to accidents, incidents and emergencies and to liaise with emergency services 8. Ability to demonstrate initiative, self motivation and resourcefulness 9. Ability to liaise in a professional manner with other agencies and to work in a positive way with the families and friends of service users 10. Understanding of the person centred aims and principles of Creative Support and ability to put these into practice 11. Ability to demonstrate respect for difference and diversity 12. Ability to provide practical advice to tenants

6 13. Ability to carry out all necessary on site care taker tasks and to maintain a safe and attractive environment 14. Ability to include and engage tenants and carers in the collaborative delivery and review of services 15. Ability to promote the effective use of telecare and assistive technology to promote independence 16. Ability to work flexibly over a 24 hour rota, including sleep-ins 17. Ability to facilitate programmes of tenant involvement / consultations in partnership with tenants, their carers and stakeholders and to promote access to community resources through strong networking skills Knowledge, Experience and Qualifications 18. Experience of supporting people with mental health needs and other needs Assessed by Application Form 19. Knowledge of relevant legislation and key policies Assessed by Application Form 20. Experience of housing management or facilities management 21. Possession of NVQ Level II or III or equivalent or willing to undertake training Assessed by Application Form 22. Good standard of general education Assessed by Application Form 23. Basic knowledge of welfare benefits and other entitlements in order to assist tenants to complete forms and correspondence Personal 24. Willingness to work flexible hours including evenings, weekends, bank holidays and sleep on site when required

7 25. Willingness to attend training courses and events 26. Willing to participate in regular supervision with line manager 27. Ability to support service users with their physical health needs, this may include pushing wheelchairs and using hoists of which a degree of physical fitness will be required Assessed by Application Form, Pre-employment Forms and Exercise

8 TERMS AND CONDITIONS CONICERGE PLUS WORKER Bradford Service 1. Pay Up to 7.10 per hour (depending on experience and qualifications) Pay Award Pending 2. Sleep Ins: An additional payment of is payable per night for sleep-ins. 3. Bank Holidays: An enhancement is paid for working at Christmas and New Year. We do not pay enhancements for working evenings, weekends or any other public holiday. 4. Bonus: Employees will be awarded a one off bonus payment of (pro-rata for employees who are contracted to work less than 18.5 hours per week) once they have successfully completed their probationary period, which is subject to the following: Attendance is satisfactory End Probationary Review is satisfactory Induction Checklist is complete Line Managers recommendation 5. Diploma in Health and Social Care All employees commencing employment will be required to undertake and complete the QCF2 programme as a condition of their employment. 6. Hours of Work: Full and part time hours available. To be worked flexibly on a rota which will include evenings, weekends and public holidays according to the needs of the service. In addition to your contracted hours you will be required to work sleep-ins for which you will be paid an additional for each sleep-in actually worked. Sleep-ins are additional to your contracted hours. 7. Disclosure Checks: All appointments will be subject to DBS checks. 8. Probationary Period: The first six months will constitute a probationary period. When this is successfully completed, employment will be confirmed. 9. Holidays: 20 days plus 8 statutory days pro rata 10. Sickness Policy: Creative Support operates a discretionary company sick pay benefit scheme which is for the purposes of preventing hardship during times of serious illness. The eligibility criteria and conditions for payment of Company Sick Pay (inclusive of SSP) are shown in the Employee Handbook. You may be eligible for Company Sick Pay benefits subject to compliance with these criteria as follows:-

9 Creative Support do not pay for the first three days of any sickness absence. First six months service - Not eligible for Company Sick Pay though you may be entitled to SSP. Six months to eighteen months service - Up to a maximum of four weeks at full pay. Eighteen months plus service - Up to a maximum of eight weeks at full pay followed by four weeks at half pay. Part time employees will receive Company Sick Pay benefits as detailed above but pro rata to actual hours worked each week. Company Sick Pay benefits may be withdrawn or temporarily suspended where performance or attendance is unsatisfactory. 11. Pension: Creative Support operates an auto-enrolment pension scheme with the People s Pension 12. Life Assurance: All staff are entitled to free life assurance. This is a valuable benefit which provides a lump sum equal to four times annual salary. The policy is provided by Norwich Union. 13. Discretionary Benefits: Creative Support offers discretionary benefits in addition to statutory benefits. These include: Paid paternity leave Enhanced maternity leave Compassionate leave Carers leave up to 5 days per annum 14. Employee Counselling Service: All staff, their partners and members of their household have access to an independent confidential, 24 hour telephone counselling service and to legal and financial advice. In addition, up to 6 sessions of face to face counselling can be obtained. This service is delivered by professionally qualified and supervised counsellors and is provided free of charge 15. Hospital Saturday Fund: All employees have access to a special scheme which enables membership of the Hospital Saturday Fund on preferential rates. There are a choice of packages offering different levels of service. Membership is entirely voluntary. 16. Staff Benefits Scheme: As a member of staff for Creative Support you will be entitled to access a range of on-line benefits for various activities and high street stores. Benefits include discounted prices and two for one offers at Theme Parks, Shops, Restaurants and various on-line stores.