Welcome. Mark rigby, chief executive

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1 A Winning Team

2 Welcome When you join CVS you will embark on an exciting journey, full of opportunity and growth, to help UK businesses reduce what are often two of their three largest overheads, whilst beginning your own exciting career journey. Mark rigby, chief executive CVS has been providing property advice to occupiers of commercial premises for over 17 years. Our national network of Chartered Surveyors are dedicated to reducing business rates and negotiating favourable lease terms on commercial premises across the UK. We are fully regulated by RICS and through our use of expert knowledge and insight we have helped our clients realise savings of over 700 million. Furthermore, our results orientated fee structure means there are no upfront charges or survey fees. Our achievements and client centric approach has resulted in our business being named as a finalist in the 2016 Property Week Awards for Professional Agency Team of the Year, and in recognition of our continued growth, we re proud to have been identified as an Investec Mid-Market 100 Company. We have also achieved finalist status for National Advisor of the Year 2015 in the Estates Gazette Awards and Highly Commended for National Property Advisor of the Year

3 Join a winning team a wise career move If you have aspirations to work for a growing company, full of opportunity and professionalism, then CVS is the place for you. We make sure that our employees are encouraged and supported to develop and reach their full potential, with over two thirds of our management staff promoted from within. As a business, CVS continues to experience significant growth, working on behalf of over 58,000 clients. Our impressive client list, including big names such as Paperchase, GoApe, and DKNY, have saved a significant amount of money thanks to the work of the CVS teams across our Manchester, London and Bristol locations. Our performance driven business has a major focus on results, and we are proud of our solid retention rate within the industry. People are at the heart of everything we do together we are a talented, driven and knowledgeable team of professionals. A rewarding and fulfilling career awaits those who share our professional values and our determination to succeed. At CVS we are proud of the service we provide, and we re proud of the team who make it happen. Over the next few pages you will find an overview of key teams within CVS. At CVS you can expect: Competitive salaries and bonus opportunities Career progression opportunities and professional development support A dedicated HR Department to cater for individual and team requirements Team nights out and company events Weekly and monthly incentive programmes Competitions and recognition schemes A professional, innovative, responsive and forward thinking business CSR and charity fundraising opportunities 02

4 Our people Kristian Gates business development executive CVS has a great working environment full of talented individuals. the management team are fantastic at keeping you motivated, with award incentives, bonuses and great nights out. 03

5 Departmental overview sales & marketing Our Sales Department sets us apart from our industry peers. Our Business Development Executives generate appointments for our Commercial Property Consultants, who in turn drive the front end of our business. Our Business Development Team is fast paced, determined and vibrant. CVS is a growing company - full of opportunity, and the Sales Department encourages fast-track progression with massive earning potential across all levels. The company continuously delivers both personal and team incentives, and there is no room for anything other than a Can Do attitude. The Marketing Department creates and delivers all communication, PR and brand, both for internal and external clients. Working closely with all departments within CVS, the Marketing Team is responsible for producing the very best to support the business. client Services The Client Services Department provides full support to our client base and the team prides itself on delivering world class service. As members of the Institute of Customer Service, we are committed to continually providing the very best in client experience. Client Account Managers communicate with and support our clients every step of the way. Each Account Manager has their own dedicated client portfolio to support at every stage of the appeal process. Keeping in touch with clients on a regular basis is a key part of the role, ensuring maximum client satisfaction and retention at all times. The Administration Team are responsible for processing contracts, appeal related correspondence and ensuring all correspondence is processed to a very high standard. All teams are supported by an expert Management Team, passionate about providing a client service experience that is the most professional within the industry. 04

6 Departmental overview surveyor operations Our Surveyor Operations Department consists of Surveyor Support Teams in Manchester and London, and the Savings Analyst, Appeals Support and MCC Teams based in Manchester. The main focus of the Surveyor Operations Department is to support our respected national network of Chartered Surveyors. Surveyor Operations is essential for our Surveyors to be able to carry out their role; assessing and valuing our clients properties to achieve fair and accurate business rates or a rent negotiation. These key roles often involve administration support and preparation, and are therefore essential in assisting our property professionals in the delivery of our trusted service, in addition to driving revenue for the business. 05 lead generation it, data & systems Our Lead Generation and IT, Data & Systems Departments are based in Manchester, with some opportunities in the London office. The IT, Data and Systems Department ensure that CVS systems and processes run smoothly. The focus for the team is to continue to refine and deliver high quality data, analysis and a number of improved IT platforms across all areas of the business. The Lead Generation Department is the first cog in the CVS business generation wheel, the objective is to deliver quality leads to the business. This includes providing sales opportunities to our Business Development Team, enhancing our in-house knowledge database, and providing additional intelligence through Special Projects for the Commercial Property Consultants, who in turn present the information to the prospective client.

7 Our people nick lee it support analyst Since starting work at CVS they have given me the opportunity to learn & develop my skills along with giving me the platform to try new things. they have helped me progress my career, giving me the support & guidance needed in every aspect. 06

8 Our people Amy Crisp Retention Executive There is a highly rewarding atmosphere. I feel continuously encouraged and rewarded, knowing that I receive investment and support in my personal development. 07

9 Departmental overview Rating audit services In addition to our successful business rent and rates services, CVS can also help UK businesses save further money. We know the UK commercial property market inside out, with expertise in all types of commercial property, and relevant to all types of businesses. Our Rating Audit Team support our clients in reducing their overheads by performing a Rating Audit and ensuring that all available allowances are claimed. finance & collections The CVS Finance Department is responsible for budget control, accounts payable & receivable and processing invoices, together with adhering to credit regulations and policies. Collections liaise with our clients with regards to invoices and payments. Each member of the Finance & Collections Teams has exceptional organisational and communication skills in order to keep the business running smoothly. HR & recruitment The HR Department is responsible for managing the overall provision of Human Resource services, practices and objectives. Recruitment focus upon bringing the very best talent into our business. CVS strive to maintain an outstanding employee-oriented, high performance culture that emphasises quality, productivity and standards and goal attainment. We recruit top talent and we are committed to the ongoing development of our driven and talented workforce. 08

10 CVS Surveyors surveyor careers Our respected and experienced network of Chartered Surveyors are amongst the best in the business, and we are committed to developing new talent with our CORE (Centre of Rating Excellence) programme. To find out more, please take a look at our dedicated Surveyor and CORE Careers information. adam fowke surveyor CVS has provided me with fantastic development opportunities, fully supporting my professional development from graduate level and throughout my professional surveying career. 09

11 Our clients our clients judge us by the company we keep... 10

12 Our culture & values our Culture & Values At CVS, we have a set of values which are at the heart of our business - our VITAL Values. Vision Our business aspirations are enhanced through innovation and foresight Will to Win CVS people have the drive to achieve success and deliver winning results Teamwork All our departments work together towards a common goal Ambition Always delivering the best service possible to our clients and always moving forward Leadership Offering motivation and guidance to enable every team member to develop and succeed Vision Will to Win Teamwork Ambition Leadership 11

13 Life at CVS More than just work Here at CVS, we work hard and play hard. Our teams enjoy regular nights out throughout the year and a glamorous Christmas Party and Annual Awards Evening each December. There is always something to look forward to. In addition to CVS social events, you are invited to take part in fundraising activities for our nominated charity partner, supported by the business. Always fancied a 10k run? Are you a Born Survivor? What about baking a show-stopper for one of our bake sales? The CVS team are proud of our charity contribution each year and we have a great time getting involved! With a regular staff magazine, and staff rewards for Making A Difference and suggesting business improvements, you ll always be a valued member of the team at CVS. 12

14 Well connected manchester our offices london bristol CVS Head Office is based in Oakland House, a well maintained 14 storey landmark office block with excellent views over Old Trafford, Salford Quays and Media City. The office has free parking with a dedicated multi-storey car park and cycle racks. It is in walking distance from both Trafford Bar and Old Trafford Metrolink Stations and several bus stops. Oakland House has an on-site café and is located close to a Tesco Extra, M&S Food and Costa Coffee amongst other local amenities. 13 CVS London office is based in the prestigious Woolgate Exchange, located in the heart of the City of London close to the Bank of England and directly opposite the Guildhalll. The location enjoys excellent transport links via Moorgate, Bank, Liverpool Street and Cannon Street stations (Central, Circle, District, Hammersmith & City, Metropolitan, Northern, DLR and mainline). A well-appointed place to work, Woolgate Exchange provides a staff deli & coffee bar and a subsidised gym. The CVS Bristol office is located in Bull Wharf on Redcliff Street, close to its junction with Victoria Street and Bristol Bridge and in turn Broadmead shopping centre and Cabot Circus, Bristol s main retail areas. Bull Wharf is a modern office building, which was fully refurbished in 2012, with stunning views over the Avon River and Bristol s floating harbour. The CVS Bristol office boasts excellent transport links, great connectivity and free parking at the office is also available.

15 What are you waiting for? Get in touch to find out more Think you have what it takes to become part of the CVS winning team? CVS_Surveyors At CVS we are always interested in talking to talented individuals who are driven to achieve the best results. Having the very best people on board helps us to attract and service our clients to the highest standard. If you want to play your part in an entrepreneurial, focused and goal-driven business, we can offer you a rewarding and exciting place to develop your career. In return, we offer uncapped incentives, personal development and specialist training. CVS Business Rent & Rates Specialists We are committed to equality and diversity. We ensure that a job criterion is relevant to the successful undertaking of the job. We do not indirectly disadvantage any persons on the grounds of gender, age, disability, race, ethnic origin, religious belief, sexual orientation or social status unless justified on objective grounds. If you require any additional information please contact careers@cvsuk.com or call our dedicated Recruitment Team on If you want to find out more about CVS, please visit our website on cvsuk.com and link with us through our social media channels. CVS Business Rent & Rates Specialists 14

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