OUR PEOPLE MAKE THE DIFFERENCE Our professional management team is committed to making you and your property a success.

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1 OUR PEOPLE MAKE THE DIFFERENCE Our professional management team is committed to making you and your property a success.

2 An Attitude of Ownership Green Street Management has many years of ownership experience, so we manage more from an owner s perspective. This attitude is apparent in every aspect of our property management. Here are some example of what this means to you: We study the surrounding competition to ensure maximum rental rates are achieved. We personally customize a detailed marketing strategy specific to your property to ensure above market occupancy. We obtain the maximum value for every dollar spent by analyzing each purchase or contract to minimize out-of-pocket costs. We keep you constantly aware of changes in the market place and how these changes will affect your personal investment objectives. We understand the importance of carefully managing cash flow. We do all this and more, with a personalized touch and a passionate drive toward helping you succeed. Team Players We approach our work in a team manner, with each player having a vested interest in your successful outcome. Our team consists of the following personnel: Certified Property Managers (CPM ) Skilled Maintenance Technicians Leasing Consultants Accountants Out team puts together an integrated management plan that s right for you and your property.

3 Our Mission Statement To create a quality community environment by providing the highest level of service to owners, residents and tenants of the properties we manage The Green Street Management Team delivers sound real estate fundamentals and a solid foundation of expertise and experience. Our award-winning team has consistently demonstrated an ability to recognize and capitalize on emerging trends in marketing and management of real estate. As Property Managers, we apply our professional credentials and expertise to create value within our real estate portfolio. Our Team: Michael A. Greenzang President Michael A. Greenzang has been with the company since 1992, and has been integral in its growth. He has been responsible for managing the assets of the company consisting of more than 1,300 multi-family units. In addition to his work with NWJ Companies (an affiliate of Green Street Management), he has worked in various management capacities with Ocean Spray Cranberries, Inc.; Nabisco, Inc.; Loreal USA; Vlassic Food International; and Merck-Medco. Mr. Greenzang received his BS in Mechanical Engineering from Drexel University. Nicholas J. Moos Vice President - Property Management Nicholas J. Moos, CPM, Vice President of Property Management for Green Street Management & its affiliate, Signature Community Management LLC. He is responsible for the direction of property management personnel and interacting with ownership entities, hiring, supervising and motivating regional personnel, reviewing and implementing new management policies, reviewing all annual budgets, development of new training programs for all on site personnel, development of marketing plans for under-performing assets and setting goals for the property management department. Brian M. Kroker Vice President - Asset Management Brian M. Kroker is Vice President of Asset Management for an affiliate, NWJ Companies, and has been with the company since Mr. Kroker brings over 28 years of experience in asset management, finance, accounting, operations, acquisitions and dispositions to NWJ along with first hand experience in all real estate property types including multi-family housing, office, industrial, hotel and mixed use properties, Other senior level management positions that Mr. Kroker held include Manager with PricewaterhouseCoopers, Vice President of Finance with Bell Atlantic Properties (former real estate subsidiary of Bell Atlantic, now Verizon), Chief Financial Officer & VP- Operations with Alliance Worldwide Management (executive office suite company), and Chief Operating Officer of Colliers L&A. More recently, Mr. Kroker was President of his own consulting company which provided asset management services to several regional organizations, including University of Pennsylvania (University City Associates), Parkway Corporation, Berwind Capital and others.

4 Apartment Management Green Street Management's hands on, back to basics approach stabilizes and improves the performance of apartment properties. This consistent approach allows us to manage all levels of your apartment property, suburban to urban, high-rise to garden style. Our apartment professionals provide a proven track record in supervising communities from 24 units to 950 units with consistent value added to you. Our apartment management philosophy is simple: " We manage while maximizing value and return on investment for our owners." Team Overview Our carefully thought-out organizational structure helps ensure you gain from our diverse set of skills and experience. Each property in our management portfolio is assigned to a Regional Manager, whose primary responsibility is the implementation of the property s business plan and budget. Working with the Regional Manager are the on-site Managers, who take day-to-day care of the property s administration. A Property Management Accountant is assigned to assist with the proper processing of paper work for specific properties. And our VP of Property Management oversees the entire processes. Assumption Team and Process Each new management account brought into the portfolio is initially assigned to our assumption team. This team is led by the Regional Manager assigned to the property. The transition plan is guided by the company s Assumption Check List to ensure that all important issues are managed. Our accounting team is responsible for the implementation of all administrative aspects of the property and training of those who will manage them. This allows the Regional Manager to concentrate on the important property, marketing, and personnel issues that need to be addressed immediately. All accounting and administrative issues are closely scrutinized and company policies are immediately implemented.

5 Asset Management Many of our clients have leveraged the value of our Asset Management Services. We have the expertise to assist you in evaluating the various financial, physical, insurance, and legal aspects of your real estate investment. You can rely on our experience to evaluate the many options available for structuring your investment plan to achieve your specific investment goals. Our clients rely on our experience and discipline in making the right decisions regarding their real estate investments. Accounting Systems Make a Difference Accounting Software Green Street Management personnel are specialists in optimizing Yardi Property Management Software to suit your unique needs. The system s accounting and property management modules interact in one seamless software package that is easy to use and easy to understand. We offer you a further strategic advantage in this pivotal area as we are utilizing the most recent, internet version of the software. As your partner, we ll bring that expertise to bear on your investment. As your business partner we re already down the road while others may have only started to transition to the software. Yardi Gives You Real Time Access to Information Yardi Software gives you access your property information in a real time format. You can access your information at the same time we are viewing or updating information. You no longer need to wait until the end of the month to see your performance. You can obtain details as often as you like.

6 Building Increased Value for Your Property Green Street Management builds increased value in the properties we are entrusted to manage. One way is by aggressively increasing rental rates through our thorough knowledge of marketplace conditions. Monthly market surveys track sub-market occupancies, rental rates and concession patterns allowing our professionals to maximize your rental revenue. We don t stop there. Our people discover and develop market-leading innovations to increase other sources of income. We foster partnerships with national firms who specialize in things like collections, credit screening, utility reduction services & much more. These innovative methods, combined with consistent property staffing, are used to generate the maximum revenue stream for you. Operating-cost efficiencies are enhanced through national and regional purchasing initiatives, buying-power with local firms, and on site inventory control. Long-term knowledge of vendor quality and pricing are maintained through our contacts with local Apartment Associations and the Institute of Real Estate Management. We understand that the ability to enhance value for ownership is your primary need when selecting a property management firm. Green Street Management's experienced and highly accredited team represents every management associated skill. Our team includes Certified Property Managers (CPM ), leasing agents and maintenance specialists who are committed to accomplishing the goals outlined by you. Green Street Property Management Nicholas J. Moos, CPM 4344 Belleview Street Kansas City, Missouri nmoos@asignaturecommunity.com (816)

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