Head, Building & Security Services

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1 Head, Building & Security Services Cluster NSW Department of Trade and Investment Agency Australian Museum Division/Branch/Unit Corporate Resources/Building & Security Services Location College Street, Sydney Classification/Grade/Band Clerk, Grade 11/12 Kind of Employment Temporary ANZSCO Code Role Number PCAT Code Date of Approval 17 March 2015 Agency Website Primary purpose of the role The Head, Building & Security Services is responsible for the management of the Museum s built assets, major plant and security services. This includes the planning and management of building upgrades, major plant acquisitions, systems maintenance, relevant legislative compliance, accommodation and relocations, telecommunications, as well as all aspects of the Museum s security and emergency management. Key accountabilities Manage the effective operation and service delivery of the Building and Security Services branch. Ensure the security of the Museum s buildings and collections, as well as leading the emergency management response to incidents Ensure that the Australian Museum complies with all relevant legislation and polices. Provide leadership and direction to the team to motivate staff and foster a commitment to quality customer service Proactively implement policies and practices to ensure management of facilities and provision of related services that are responsive to the changing environment Manage permanent or/or ad hoc teams to ensure project outcomes are achieved. Key challenges Balancing multiple priorities and resources in security, maintenance and repairs, capital works programs at the same time to ensure outcomes are delivered within identified time frame and budget. Delivering effective outcomes in an environment compromised by heightened security environment, aging plant and facilities, buildings with various levels of compliance, increasing costs and a greater impact of legislative standards/controls 1

2 Providing advice, analysis and services to ensure the Museum is fully supported through the effective management of facilities and security Key relationships Who Internal Associate Director, Corporate Resources & CFO Building Services & Security Team Museum Internal teams External Vendors/Service Providers Why Escalate issues, keep informed, advise and receive instructions Inspire and motivate team, provide direction and manage performance Participate in meetings to share information and project programming Participate in discussions and decisions regarding implementation of best practice and innovation in delivery of outcomes Participate in meetings to share information and project programming Negotiate contracts and service agreements Manage contracts and monitor provision of services to ensure compliance Role dimensions Decision making This position has a high level of autonomy and makes decisions that impact on the safety, security and comfort of staff and visitors. On a day to day basis the position holder will make independent decisions on building/plant maintenance and repairs, implementation of capital works programs, contracts, scheduling and allocation of staff and financial resources. This includes management of staff in the Section in relation to performance and allocation of duties and projects. Importantly the position acts as an incident controller during any major incident and accordingly assumes effective control of emergency operations during the life of the incident. Reporting line Associate Director, Corporate Resources & CFO Direct reports Manager, Security Manager, Building Services & Operations Manager, Technical Services & Contracts Budget/Expenditure Approx $4.5 Million recurrent, plus various capital projects which may involve substantial expenditure Role Description 2

3 Essential requirements 1. Capacity to design and implement building management strategies, total asset management plans, policies and practices for the Australian Museum to ensure management of facilities and provision of related services that are responsive to the changing environment. 2. Extensive experience in physical security systems and CCTV, emergency management, building plant and equipment management, particularly air conditioning, fire detection, sprinklers, gas suppression and others 3. Adequate knowledge and experience in order to deliver the Key Accountabilities and perform to the Focus Capabilities outlined in this Role Description 4. Appropriate tertiary qualifications or demonstrated, equivalent, relevant professional experience. Capabilities for the role The NSW Public Sector Capability Framework applies to all NSW public sector employees. The Capability Framework is available at This role also utilises an occupation specific capability set which contains information from the Skills Framework for the Information Age (SFIA). The capability set is available at This role also utilises an occupation specific capability set. Capability summary Below is the full list of capabilities and the level required for this role. The capabilities in bold are the focus capabilities for this role. Refer to the next section for further information about the focus capabilities. NSW Public Sector Capability Framework Capability Group Capability Name Level Display Resilience and Courage Act with Integrity Manage Self Value Diversity Communicate Effectively Commit to Customer Service Work Collaboratively Influence and Negotiate Deliver Results Plan and Prioritise Think and Solve Problems Demonstrate Accountability Intermediate Role Description 3

4 NSW Public Sector Capability Framework Capability Group Capability Name Level Finance Technology Procurement and Contract Management Project Management Manage and Develop People Inspire Direction and Purpose Optimise Business Outcomes Manage Reform and Change Intermediate Focus capabilities The focus capabilities for the role are the capabilities in which occupants must demonstrate immediate competence. The behavioural indicators provide examples of the types of behaviours that would be expected at that level and should be reviewed in conjunction with the role s key accountabilities. NSW Public Sector Capability Framework Group and Capability Level Personal Attributes Display Resilience and Courage Personal Attributes Act with Integrity Personal Attributes Manage Self Behavioural Indicators Stay calm and act constructively in highly pressured and unpredictable environments Give frank, honest advice in the face of strong, contrary views Accept criticism of own ideas and respond in a thoughtful and considered way Welcome new challenges and persist in raising and working through novel and difficult issues Develop effective strategies and show decisiveness in dealing with emotionally charged situations, difficult and controversial issues Represent the organisation in an honest, ethical and professional way and encourage others to do so Demonstrate professionalism to support a culture of integrity within the team/unit Set an example for others to follow and identify and explain ethical issues Ensure that others understand the legislation and policy framework within which they operate Act to prevent and report misconduct, illegal and inappropriate behaviour Look for and take advantage of opportunities to learn new skills and develop strengths Show commitment to achieving challenging goals Examine and reflect on own performance Seek and respond positively to constructive feedback and guidance Demonstrate a high level of personal motivation Role Description 4

5 NSW Public Sector Capability Framework Group and Capability Level Behavioural Indicators Relationships Commit to Customer Service Results Deliver Results Results Demonstrate Accountability Business Enablers Procurement and Contract Management Take responsibility for delivering high quality customer-focused services Understand customer perspectives and ensure responsiveness to their needs Identify customer service needs and implement solutions Find opportunities to co-operate with internal and external parties to improve outcomes for customers Maintain relationships with key customers in area of expertise Connect and collaborate with relevant stakeholders within the community Drive a culture of achievement and acknowledge input of others Investigate and create opportunities to enhance the achievement of organisational objectives Make sure others understand that on-time and on-budget results are required and how overall success is defined Control output of business unit to ensure government outcomes are achieved within budget Progress organisational priorities and ensure effective acquisition and use of resources Seek and apply the expertise of key individuals to achieve organisational outcomes Assess work outcomes and identify and share learnings to inform future actions Ensure that actions of self and others are focused on achieving organisational outcomes Exercise delegations responsibly Understand and apply high standards of financial probity with public monies and other resources Identify and implement safe work practices, taking a systematic risk management approach to ensure health and safety of self and others Conduct and report on quality control audits Identify risks to successful achievement of goals, and take appropriate steps to mitigate those risks Ensure that government and organisational policy in relation to procurement and contract management is implemented Monitor procurement and contract management risks and ensure that this informs contract development, management and procurement decisions Take responsibility for procurement and contract management activities and decisions by applying the guidelines and procedures Promote the principles of risk management as applied to procurement projects, to identify and mitigate risk Implement effective governance arrangements to monitor provider, supplier and contractor performance against contracted deliverables Role Description 5

6 NSW Public Sector Capability Framework Group and Capability Level Business Enablers Project Management People Management Manage and Develop People Behavioural Indicators and outcomes Represent the organisation in the resolution of complex/sensitive disputes with providers, suppliers and contractors Prepare scope and business cases for more ambiguous or complex projects including cost and resource impacts Access key subject-matter experts' knowledge to inform project plans and directions Implement effective stakeholder engagement and communications strategy for all stages of projects Monitor the completion of projects and implement effective and rigorous project evaluation methodologies to inform future planning Develop effective strategies to remedy variances from project plans, and minimise impacts Manage transitions between project stages and ensure that changes are consistent with organisational goals Define and clearly communicate roles and responsibilities to achieve team/unit outcome Negotiate clear performance standards and monitor progress Develop team/unit plans that take into account team capability, strengths and opportunities for development Provide regular constructive feedback to build on strengths and achieve results Address and resolve team and individual performance issues, including unsatisfactory performance in a timely and effective way Monitor and report on performance of team in line with established performance development frameworks Role Description 6

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