Emotional Intelligence

Transcription

1 Emotional Intelligence April 2017 Course objectives This course is designed to provide participants with the tools needed to be emotionally intelligent in the workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading. Course outcomes Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy Understand, use and manage your emotions Verbally communicate with others Successfully communicate with others in a non-verbal manner Identify the benefits of emotional intelligence Relate emotional intelligence to the workplace Balance optimism and pessimism Effectively impact others

2 Methodology The methodology used throughout the course will include: Assessments (EQ assessment and mini assessments upon completion of each module) Lecture style presentation (minimal) Experiential learning via problem solving exercises (individual and group) Role-plays Discussions Group activities (example: debates, poster presentations, etc.) Assessments and toolkits The course will include a pre-assessment of the participant s current emotional intelligence skills. The scores generated from this self-assessment will be used to inform their action plans. Participants will also leave the course with a toolkit designed to provide the learner with a quick reference guide, scenarios and an individual action plan designed to sharpen their skills by applying the tools and techniques illustrated during the course. Course outline Module one: getting started Icebreaker Introductions What is emotional Intelligence? Pre-assessment Why EQ? What are the benefits of emotional intelligence? How do these competencies drive performance, leadership, learning, and effective decision-making? Know Yourself: Emotional Literacy. How do people gain the vital power and information contained in feelings? Module two: understanding Emotional Intelligence Self- awareness Analyze the relationship between emotional intelligence and self-awareness Self-regulation Self- management Analyze the relationship between emotional intelligence and self-management Self-motivation Empathy Social awareness Analyze the relationship between emotional intelligence and social awareness Case study/group exercise Module three: skills in Emotional Intelligence How to accurately perceive emotional Understand the difference between Trait EI and Ability EI 5 Dimensions of Trait EI Model All Rights Reserved EY Emotional Intelligence 2

3 Use emotions to facilitate thinking Manage emotions Case study/problem solving exercises Review Questions Module four: verbal communication skills Focused listening Active listening Asking questions Communicating with authenticity and flexibility Practical tools and skills for communicating effectively, assertively, and collaboratively Articulate your emotions using the right language. Group exercise/role play Module five: non-verbal communication skills Body Language Gestures Tone & pitch Group Exercise Review Questions Module six: social management and responsibility The art of empathy The art of calibration The art of advanced sub-conscious rapport building Becoming service orientated A trusted adviser The four levels of commitment and how to achieve the higher and more effective levels Module seven: tools to regulate your emotions Understanding the other side Giving in Vs giving up Applying the competencies Outcome thinking Dealing with individual challenges Module eight: gaining control Influencing and partnering skills Communication approaches and skills for developing relationships and ownership for successful outcomes and follow through Skills for conflict management and dealing with difficult situations How to choose perceptions and behaviors that will lead to positive outcomes Choice and Control Model All Rights Reserved EY Emotional Intelligence 3

4 Module nine: emotional intelligence business practices Understand emotional and how to manage them in the workplace Role of emotional intelligence at work Disagreeing constructively Optimism vs. Pessimism Case study/group exercises Module ten: making an impact Creating a powerful impression Assessing the situation Being assertive without being offensive Role play Module eleven: wrap-up Lessons learned Action plan How do I apply these insights in my work and life? What are my next steps? Toolkit All Rights Reserved EY Emotional Intelligence 4

5 EY Assurance Tax Transactions Advisory About EY EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. For more information about our organization, please visit ey.com. The MENA practice of EY has been operating in the region since For over 90 years, we have grown to over 6,000 people united across 20 offices and 15 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region EYGM Limited. All Rights Reserved. ED None This material has been prepared for general informational purposes only and is not intended to be relied upon as accounting, tax or other professional advice. Please refer to your advisors for specific advice. ey.com/mena

6 Registration form Emotional Intelligence: April 2017 Please fax this form to EY Training, Kuwait: or to: ey.training@kw.ey.com. For more courses please visit our website: For further details please contact Dileta Crasto: /5033 Person nominating: I wish to reserve place(s) for the above course. Name:.... Telephone no:..... Position: Company:. Address:. Names of participant(s) Mobile no. Designation Registration fee (per participant) Is KWD300 which includes: Course material Lunch and other refreshments EY training certificate Special group rates Book three places and get a 10% discount Book six places and pay for five An invoice with all payment details will be send upon receipt of registration form. Payment must be received in full prior to the course start. Course venue: To be decided Date: April 2017 Time: 9:00 a.m. 4:30 p.m. Cancellation policy A full refund less an administration fee of KWD50 will be given for cancellation requests received up to 5 working days before the event. Cancellations must be made in writing (letter/fax/ ) and reach our office before the 5 working days deadline. Delegates who cancel less than 5 working days before the event, or who don t attend, are liable to pay the full course fee, and no refunds can be given. However, if you wish to attend a subsequent scheduling of the course, and you have paid your course fee in full, you will only be invoiced for 25% of that course fee. Replacement participants are always welcome. Ernst & Young Consultancy Co.WLL,Waleed Abdullah Saoud Al Osaimi & Partner Floor Baitak Tower, Safat Square, Ahmed Al Jaber Street P.O. Box 74, Safat, Kuwait Phone: Fax: EY Assurance Tax Transactions Advisory 2017 EYGM Limited. All Rights Reserved. ey.com/mena