APICS Webinar: SCOR 101 Questions and Answers

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1 APICS Webinar: SCOR 101 Questions and Answers 1. Are there any industry specific level 4 process available for the reference? The APICS SCC will be introducing a SCOR Level 4 Blue Print Library in During that research process we will assess segmentation options, i.e. industry, system, make-to-stock, make-to-order, discrete, process, etc. Stay tuned for the research project announcement. 2. What is the success rate of implementing SCOR in organization? In my experience, success is defined as effectively completing one trip around the racetrack and achieving the objectives set in the project charter. The success rate is 100% when organization support is established. The success rate is less than 25% if approached from a grass roots orientation. 3. Regarding APICS led training for certification, is it available in most regions? Yes, training is available through the APICS international channel partners as well as through qualified North American chapters. The website has up to date information through the partner event finder. 4. If an Enterprise has been on a Lean journey for 10+ years how does SCOR integrate into or support Lean principles implemented into a model similar to Slide 10? One trip around the implementation racetrack yields about 8 to 12 projects that can be implemented with tools like Lean, Six Sigma, Software implementation, etc. SCOR essentially refills your continuous improvement project hopper with well scoped opportunities with clear value. 5. Can specific parts of the SCOR model be implemented in a company? The scope of a SCOR project is documented in the program charter and is entirely flexible. For example, a small project might focus on two processes, three metrics, one geography, and two supply chains (product-customer combinations). Defining the number of supply chains and using that as a basis for discussion is very helpful West Bryn Mawr Avenue OFFICE Suite TOLL FREE Chicago, IL , USA FAX apics.org

2 6. A Supplier wants to use the SCOR model for upcoming project development. Our corporation is not familiar with the model. Our next step is to become familiar with SCOR? My suggestion is to send one or two of your team members that will be interacting with the supplier to a SCOR-P public class. How much knowledge do we need with SCOR to move forward? You will want to understand the metrics, how to blue print using SCOR level three processes, and perhaps conduct some benchmarking to better understand how to set performance targets. The SCOR-P class will accomplish all these objectives. If you have more questions, please contact us. 7. Not sure if you have implemented SCOR in a third party logistics firm before. How do you see SCOR plays a role in a 3rd logistics firm? Logistics service providers have used SCOR in two ways. First, they use SCOR to improve their own supply chain using the SCOR metrics and processes and the racetrack. Second, they license SCOR as part of the services that they sell to their clients a kind of SCOR inside idea. How can 3rd party benefit from SCOR model? In the first case, the company follows the same benefit pattern as described. The latter case, we see profitable growth within their market channel. 8. On the poll results you had 1 and 3 showing twice. What does that represent? They represent reasons #1, #3 and #13 9. Will there be any SCOR content at the APICS annual conference? YES! There is a learning path, or track, called SCOR for Business Performance, with five educational sessions highlighting how are using SCOR to advance their business performance. Download the conference app to learn more Search APICS Is there uniqueness in processes in level 1 3 across industries? We have found that in manufacturing and distribution and even retail the standard processes are sufficient.

3 11. Based on your historical data, how long does it take (on average) to get those benefits you presented, after implementing the SCOR model? From building organizational support to actually building the project list takes on average nine months. From that point projects are implemented in six month waves until complete 24 to 36 months. Benefits start to roll in during the first year. 12. My organization will be implementing an ERP system over the next months. Is this an opportune time to adopt the SCOR model? Using a SCOR Blue Print will make the implementation faster and incorporate more functionality as well as reduce the amount of time to get back to performance levels prior to go-live. 13. Can I use this presentation to convince boss/peers of the importance using SCOR model? Yes, but we often find that building organizational support is more of a dialogue and involves executive references from other successful implementations. We can help you with those connections. 14. Do you have a tool to show/measure when a company is ready to use the SCOR model? Is there a readiness index for SCOR? We will be publishing a maturity survey that is used in our executive briefings. It involves 18 questions and pretty much paints the picture of how your organization stacks up. 15. How can SCOR be implemented to improve the reverse supply chain? All SCOR projects can be scoped by process, metric, and supply chain. One of our case studies to be published is about a 10 year journey where they implemented 33 projects aimed at different supply chains globally. 16. Suggestion for #14 - Customer Satisfaction Thank you! 17. For this to work, it appears you need full support/buy-in from the C-Suite level. How does this present to them as something other than just another program? At this point most C-suites want to understand how supply chain strategy will help achieve business plans growth and profit. If you measure your supply chains and determine some are not performing up to par, SCOR is a predictable approach to improvement that has predictable benefits.

4 18. Part of taking care of your customer is being extremely easy to work with. Your unique level 4's will differentiate you from your competitors on that front. We are really excited about introducing our SCOR Level 4 Blue Print Library. 19. When will the SCOR app be available for windows?? We don t have a plan. This is our first request, but we ll take it into consideration. 20. Can you provide a specific example of a company using SCOR? Yes. We have cases studies on our website and many use cases we can discuss. 21. How does SCOR work with Performance Excellence frameworks like Baldrige? It works well with Continuous Improvement tools, ISO, Balanced Scorecard, TQM, and QFD. I have not participated in a Baldridge event but would anticipate it will be a good enabler around metrics and process definition. 22. Can start-up companies benefit from SCOR? SCOR has been used with two startups and dozens of mergers-acquisitions both in due diligence as well as integration. The SCOR Level 4 Blue Print library will be particularly helpful you won t need to start from scratch. 23. Is there a manual available instructing, how to use ARIS Cloud in SCOR projects? Stay tuned as we finalize that relationship. 24. Do we get any continuing education credits for attending this webinar? No. 25. The top 13 motivations do not mention anything about the customer. What about the 14th motivator being to align with customer demands to provide on-time delivery at the optimal price? The customer metrics were inherent in most categories. Growth has been a common theme for a 14 th motivation. Thank you for your suggestion. 26. I have viewed SCOR as a common SC KPI methodology not more, but not less. So I have viewed it as a possibility to standardize language within my SC. What did I overlook? SCOR is a reference model that includes performance, practices, processes, and people. Organizations use the model to suit their own needs. One size (or application) does not fit all.

5 27. Is there a pattern in SCOR adoption in terms of the ERP, SCM, CRM applications being used e.g. SAP, Oracle, Microsoft, Infor? There is no pattern of adoption other than the volume of installations. The biggest question is, Can I implement SCOR and ERP at the same time? The answer, It is tough. Some companies implement SCOR then use the blue prints to define business requirements. Most have implemented a tool, are not happy with the level utilization, and use SCOR to re-optimize and rollout standard practice. 28. Can you use SCOR in a heavy professional services organization? Yes, though it is a stretch in the financial services area. 29. Could you review the timeline for the racetrack model the O and R? Building organization support can take anywhere from 8 to 26 weeks; Set the scope is typically 3 weeks; Configure the supply chain metrics, processes, practices, and people is 6 to 9 weeks; Optimize the project list is 3 weeks; Rollout implementation is usually accomplished in 3 waves of six months each. 30. How successful will an implementation of SCOR be without full support/integration of S&OP? S&OP improvement or overhaul is the one process that has been a part of every project portfolio it is the rudder of the supply chain ship. 31. Can you talk more about the SCORmark benchmarking study More information can be found here: On that webpage are links to additional resources include a sample report and FAQs. Please contact us for more information. 32. We find benchmarking supply chain performance one of the biggest challenges. What help can SCOR/APICS provide in this area? Our affiliates have told us that SCORmark is the best supply chain benchmarking tool available. More information can be found here: On that webpage, there are links to additional resources include a sample report and FAQs. Please contact us for more information. We also have a sample orientation PowerPoint that helps explain the right team, the typical schedule, and some other tips and tricks. Our Corporate Development team mentors you through the process.

6 33. Is the 18 question tool available? We conducted the poll using Poll Everywhere ( 34. It would be helpful to put up the race track chart when answering questions. Good suggestion! We are going to turn the SCOR race track into a poster. We re finding that it s a helpful tool to reference when talking about SCOR implementation. 35. May I use this presentation in my logistics classes? If you are an APICS SCC Academic Affiliate you already have access to most of the content. In fact, we have provided SCOR Overview, Instructor Guide, Sample Questions, and the SCOR app to assist instructors to incorporate SCOR into curricula. 36. Would you talk about the SCORmark tool a bit more? Thank you for asking. More information can be found here: On that webpage, there are links to additional resources include a sample report and FAQs. Please contact us for more information. Since many people submitted questions about supply chain benchmarking and SCORmark, we re thinking about making it our next webinar. 37. What is the impact on company size on how quickly the SCOR process is adopted and also how successful the overall process is 'x' years down the road. SCOR adoption and the benefits derived are independent of company size. We have a small business case study on our website ExpressPoint. Our best implementers have been at it for well over 10 years. We are introducing a new case study that exemplifies that level of commitment. Interestingly, when one of these companies is asked how they are implementing SCOR the common response is something like, SCOR is like oxygen necessary but unnoticed, like the air we breathe.

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