KBA Sheetfed Service. Reliable programs for peak performance

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1 KBA Sheetfed Service Reliable programs for peak performance

2 Welcome 2 KBA Sheetfed Service

3 Welcome to KBA Service Reliable, fast, enhancing and supportive Dear KBA customers and all prospective Rapida users: We at KBA-Sheetfed Solutions are more than just your press manufacturer. We view ourselves equally as your competent service provider, experienced solutions developer, and dependable adviser and partner on the road to high performance and that over the whole service life of your KBA press. To this end, you have access to a broad portfolio of professional services, individually selected according to your particular needs, and realized by our experienced and highly qualified technicians and engineers. The principal objective of our service program is to eliminate press downtimes and to secure your success through an absolute maximum of technical availability. This aim is served by a multitude of individual services, with a focus placed on innovative press technologies, productivity and tested consumables, as the key to optimum print results. Whether preventive or remote maintenance, spare parts deliveries, personnel training or upgrades to boost ecological and energy efficiency, we have proven solutions to satisfy practically every concern. Modern service management means active involvement, for example proactive and preventive measures to avoid risks and problems. Precisely that is our goal. We aim to eliminate possible errors before they even arise. Under the banner KBA 4.0., we have been exploring the possibilities of digital transformation as a means to further optimize our service offers. You can already make use of our data-based business models to expand your success and there are more exciting things ahead! The following pages provide an overview of our comprehensive service program. If you wish, we would be delighted to meet you in person to go into more detail. Everything we do is geared to your performance, because your success is also our success. Yours, Frank Nowak Head of service KBA-Sheetfed Solutions AG & Co. KG KBA Sheetfed Service 3

4 Service programs Service from KBA-Sheetfed Solutions Summarized at a glance The service program of KBA-Sheetfed Solutions is a diverse portfolio of services addressing all aspects of your KBA press. It is founded on the three main pillars Service Select, Service Complete and Press Consum. All services which relate to the technology of the press itself are gathered under the heading Service Select. The focus is here placed on safeguarding flawless production capability and high availability. Service Complete, on the other hand, concentrates on your overall productivity and performance. The objective is to analyze and evaluate processes, to determine the latent optimization potential by way of joint appraisals, and to successfully implement corresponding measures. Under Press Consum, finally, we offer you a range of tested consumables from acknowledged suppliers. The label Press Consum identifies pressroom products which have been developed and fine-tuned specifically for use on KBA presses. The use of these consumables helps to ensure optimum results in terms of printability and quality. All these services have also been incorporated into a number of predefined packages as part of our Select & More program. Each package caters to a different typical scope of requirements. In addition, you are free to tailor your own combination of services, enabling you to benefit from our comprehensive services and experience in the manner most appropriate to your individual needs. 4 KBA Sheetfed Service

5 SERVICE PROGRAMS Inspections and maintenance packages Retrofits & upgrades Remote maintenance Press relocations Spare parts Workflow Performance analyses Project management & consulting Training Ecological efficiency Fountain solution Powder Coating plates & blankets Inks Cleaners & care products & MORE SERVICE PACKAGES SMART REMOTE COMFORT OPTIMIZE PRO PREMIUM INDIVIDUAL Labor costs Remote maintenance (Premium remote maintenance) Labor costs, Travel expenses, (Inspections), Spare parts Remote maintenance, (Premium remote maintenance), Inspections, Measuring system checks, Process optimization, (Training) Labor costs, Remote maintenance, Travel expenses, Inspections, Spare parts, Software updates Labor costs, Remote maintenance, (Premium remote maintenance), Travel expenses, Inspections, Spare parts, Measuring system checks, Software updates, Overtime/ Saturday working Service package tailored to your individual needs KBA Sheetfed Service 5

6 Service Select 6 KBA Sheetfed Service

7 Service Select Solutions for your press equipment Service Select refers to services which are directly connected with the technology and equipment of your press. The prime objectives are to avoid downtimes and to maximize availability as the basis for ultimate performance. Whether reactive service in an emergency case or preventive measures to avert the risk of damage: Swift processing of your calls holds top priority and is handled by our professional remote maintenance service. If it is necessary to replace any press component, our efficient spare parts supply system ensures that deliveries reach you as quickly as possible. To prevent such emergencies arising in the first place, we offer you a range of preventive maintenance inspections, as well as corresponding retrofits and upgrades for both hardware and software. Service Select provides a suitable solution for all your technical needs. Inspections and maintenance Services include regular inspection and maintenance of all electrical and mechanical functions of both your press and the associated measuring systems, alongside preventive measures to safeguard press performance: Press Check: Detailed inspection from the feeder to the delivery, performed by our qualified service technicians Measuring System Check: Standardized inspections either back at our factory or else on site by your own technicians Maintenance inspections: Proper realization of all measures prescribed in the maintenance specifications, including the press-specific replacement of wearing parts Ultra Power Clean: Cleaning of the gripper systems to remove stubborn dirt and other contamination for register-true sheet transfers Retrofits and upgrades With retrofits and upgrades geared to faster make-ready, further enhanced quality and expansion of the available functionality, your press is raised to new levels of performance, technology and quality. Our ROI calculator offers you reliable proof that such upgrades also pay off in financial terms. Remote maintenance Our remote maintenance team is on hand to receive your calls 24 hours a day, 7 days a week. The KBA control concept permits in-depth troubleshooting directly on the press, and thus the fastest possible reactions in case of component errors or failures. Press relocations Benefit from our know-how with regard to pressroom planning, equipment transport, assembly and installation. Our expert technicians offer you their competent advice and subsequently take care of the planning and realization of press relocations, including transport services. Production and location analyses form the basis for project-specific financial, process and reinstallation plans. Spare parts We are able to promise fast and reliable deliveries of high-quality genuine KBA components through our efficient spare parts supply system. Over 60,000 different items can be supplied directly from stock at any time. With literally millions of parts at our disposal, we are in a position to deliver within 24 hours in at least 94 % of cases. Thanks to the continuous further development of all press parts, you also benefit from all recent modernization and optimization measures whenever parts are replaced. KBA Sheetfed Service 7

8 Service Complete Enhance your performance Service Complete comprises services which are designed to safeguard and improve your productivity. Analyses and optimization measures ensure that your press continues to print at maximum capacity. Any changes in performance capabilities are documented to enable you to intervene before a trend reversal actually takes effect. In addition, Service Complete supports the assessment and consequent improvement of your production processes, right through to planning of overall print company structures. Alongside press and process optimization, we offer opportunities for further training of your personnel by our experienced instructors. That, too, is a means to optimize press operation and utilization. Wherever the potential lies, the Service Complete program is your versatile key to improvement, development and increased efficiency. Workflow Intelligent and individually tailored software solutions implement company-wide networking for innovative optimization of all the process steps associated with your printing press. The goal is purposeful integration of the whole business chain from sales, job preparation and planning, through to production, operational management, logistics and distribution, including online channels such as web-to-print systems, where necessary. Analyses It is only possible to improve things which have previously been measured. Upon request, our experts conduct analyses aimed at professional assessment and documentation of your production processes. The results can then be translated into appropriate improvement measures. Process optimization: Analysis and assessment of your current process chain, with objective assessment of the optimization potential and recommendations for corresponding measures. Performance reports: Regular and systematic assessments of press performance and output, as press documentation and production overviews. Project management and consulting We advise and accompany you from the initial quotation through to your first printed job. Starting with planning of the press location, delivery and installation, via preparatory instruction and training of your personnel, on to acceptance testing in accordance with your particular specifications, you are assisted by personal contacts both in the service office and on site. Training Press performance is in no small way dependent on the skills of your personnel. To ensure that they are always up to date at the highest level, we offer a variety of training opportunities, both on-site and at our factory training center. On-site training: Our experienced and highly qualified instructors visit your company to pass on their comprehensive know-how relating to operation, maintenance and press care. Radebeul training center: Our modern training center is ideally equipped to provide further training and information seminars on press operation, applications technology or electrical and mechanical maintenance. Ecological efficiency In times when increasing emphasis is placed on low-carbon production, the environmental aspect is shifted into the spotlight. We measure and calculate your present energy consumption and emission levels, and in this way enable you to identify possibilities for optimization. The results can then be certified and presented to customers in marketing discussions as testimony to your environmental awareness. 8 KBA Sheetfed Service

9 Service Complete KBA Sheetfed Service 9

10 Press Consum 10 KBA Sheetfed Service

11 Press Consum Consumables developed for KBA sheetfed offset presses Suitable consumables are a decisive prerequisite for optimum use of your KBA sheetfed offset press. High-quality inks provide for brilliant print results, and with the best cleaning solvents, your press remains in top condition; waste, for example, can be reduced significantly. But you must usually obtain all these different consumables from a multitude of individual suppliers. To help you with purchase decisions, we have tested the quality and performance of various products from renowned consumables suppliers. The ideal products for use on KBA sheetfed presses are recommended as part of our consumables program. Your benefits Products optimized for KBA sheetfed offset presses One-stop supplier Tested quality Available directly from the factory Under the brand name Press Consum we offer a series of pressroom products of our own. These products were developed specifically for use on KBA sheetfed offset presses. Our range of Press Consum consumables comprises Dampening additives Powder Coating formes and blankets Inks Cleaners and care products KBA Press Consum consumables were developed to meet the various demands of highperformance sheetfed offset printing and have been optimized specifically for use on our presses. To guarantee a constantly high level of quality and performance, we work together with recognized test institutes, who perform regular quality tests on the individual products. All products can be purchased through our web shop. KBA Sheetfed Service 11

12 Service contracts Select & More Full peace of mind with service contracts The individual services offered under the headings Service Select and Service Complete have also been combined into different levels of service contract as part of our Select & More program. You can choose from a number of predefined packages, or else create an individual combination to satisfy your particular wishes and requirements. The contents and scope of the various packages have been matched to the typical demands of different fields of use, and reflect our longstanding experience and understanding as a provider of specialist services. In all cases, however, you can rely on state-of-the-art technologies, qualified KBA technicians, original spare parts and almost 200 years of know-how in press manufacture. Benefit from our dependable and regularly updated preventive service offers, avoid unnecessary downtimes, and ensure that you and your press stay fit to operate at the highest level at all times. It is naturally possible to add or deselect individual service modules and thus to define your very own service package. 12 KBA Sheetfed Service

13 SMART REMOTE COMFORT OPTIMIZE PRO PREMIUM INDIVIDUAL Labor costs Remote maintenance Premium remote maintenance Travel expenses Inspections Spare parts Measuring system checks Process optimization Training Software updates Overtime/ Saturday working Wearing parts Standard Option Prerequisite (costs not included in package price) Select Smart The basic package covers the labor costs for a specified scope of work to be performed by our service technicians. The chosen number of hours can be assigned flexibly to mechanical and electrical repairs, press adjustments and setting work. Select Remote This package includes all remote maintenance for your KBA press and the measuring systems supplied by KBA, together with a Press Check inspection and performance reporting (via a static VPN connection). The upgrade to Premium remote maintenance ensures that all calls are processed with the highest priority. Select Comfort Our Comfort package extends the cover offered by the Smart package to include also the travel expenses incurred by technicians. The predefined terms simplify the processing of service assignments, and ensure swift and efficient response. A further component is full cover for any spare parts which may become necessary. Select Pro The most frequently chosen variant combines the services of the aforementioned packages and permits better adaptation of the working hours for our service technicians to your individual production schedules. Software updates are another component of this comprehensive service package. Select Premium This variant also embraces all contents of the aforementioned packages, in this case augmented by VIP status for remote maintenance calls, inspection and recalibration of your ErgoTronic system, and comprehensive and systematic process optimization, including training for your personnel. Select Individual Our Individual package can be tailored precisely to your particular service requirements. You are able to choose from the whole range of available services. Select Optimize This package is geared to assessment and optimization of your press performance, production processes and personnel. In addition to automatic activation of the Premium remote maintenance option, the scope of services includes press and measuring system inspections, as well as on-site training. KBA Sheetfed Service 13

14 Consulting services 14 KBA Sheetfed Service

15 Consulting services Objective advice for enhanced performance As the manufacturer of your high-performance sheetfed offset press, we are fully acquainted with even the tiniest components. And even more importantly, we know exactly how they must be fitted, adjusted and maintained in order to maximize performance and service life. Who, if not we, can offer you decisive advice and support in your quest for optimum press utilization? Furthermore, with over 7,000 presses installed and literally thousands of customers all over the world, we have built up a wealth of expertise in the fields of process planning, performance enhancement and cost reduction over the years. Make use of our comprehensive and detailed specialist knowledge together, we can make your business even more productive and efficient. The basis for this offer is our Select & More package Select Optimize, which provides a foundation for reliable, targeted assessment of your print production. The optimization potential uncovered by the analyses is cast into a concrete action plan and realized through corresponding measures. After all, it is only possible to assess and optimize variables which have previously been analyzed. It goes without saying that we subsequently remain at your side to accompany your further steps towards of sustained process optimization. The Select Optimize package in detail The contents of this package are geared to assessment of the current performance and capabilities of your press, your production processes and your personnel, i. e. the principle factors influencing the quality of your production, in order to identify potential for optimization. To this end, we offer you a systematic performance check, including inspection of the condition of your press and testing of the ErgoTronic measuring head. In addition, you receive credit for up to four working weeks of print technology training for you and your personnel. This training time can be divided freely on a weekly basis, with the corresponding seminars being held on your premises. Our premium remote maintenance option, furthermore, ensures priority response to your service calls, while monthly performance reports provide documentation of your current production status. Whether as a fixed package, together with further modules, or in conjunction with our effective consulting services discover your optimization potential, make use of the opportunities and enhance your performance with our multifaceted service offers. KBA Sheetfed Service 15

16 Remote maintenance Remote maintenance Problem solutions without delay Remote maintenance has been a standard feature of our presses for more than 20 years 24 hours a day, 7 days a week, worldwide. Whatever the time of day, you can always rely on the expertise and know-how of our remote maintenance engineers. Only % of the calls to our remote maintenance office must actually be followed up with a service visit or spare parts delivery. In the majority of cases, the remote maintenance engineers are already able to get the press back on track together with your printers and in-house technicians. For some time now, KBA has switched its approach from reactive to proactive, predictive and preventive service. The idea is to detect potential problems before they actually occur, and in this way to significantly improve press availability and efficiency. This means that, instead of waiting to receive error messages, we gather press performance data and parameters via M2M communication, and then use this data to identify changes and calculate probabilities of failure. On this basis, appropriate service measures and offers can be generated automatically, with fast work assignments and access to all relevant information in other words, effective preventive service, supported by transparent and efficient order processing. Make use of our fast and result-oriented services, accompany us on our journey into the future, and benefit from maximum press availability and efficiency with our modern remote maintenance solutions. Machine availability Performance Reactive approach (Break & Fix) Proactive approach (Predictive & Preventive) Costs Machine downtime 16 KBA Sheetfed Service

17 Spare parts Spare parts Top quality Immediate availability Should a press component ever need replacing, immediate and systematic response from the manufacturer is imperative in order to restore production as quickly as possible. Our spare parts network supplies all the required components. Maximum availability and fast delivery can be taken for granted. We hold over 60,000 different spare parts in stock, from the smallest screw to complete preassembled systems. And with literally millions of parts at our disposal, we are able to promise delivery within 24 hours in at least 94 % of the cases. Continuous further development, moreover, ensures that the parts you receive always reflect the latest technical knowledge. Our spare parts service also contributes to press modernization and optimization measures. After all, the replacement of a particular component is sometimes the key to improved performance or print quality. Within the context of our preventive services, we advise you of any parts which may require replacement in the shorter term, in order to avert damage, avoid failures and minimize production downtime. KBA Sheetfed Service 17

18 Analyses Discover your potential Process optimization Besides examining the technical condition of your press, we speak with manage ment representatives and shopfloor personnel, and perform in-process analyses during production. Our experts determine and evaluate the utilisation of your production capacities. The result is an objective assessment of the potential for optimization of your press and the associated production processes, including advice and recommendations for corresponding measures. You gain the opportunity to work at the highest performance and quality levels, and can boost both your profitability and process efficiency. Once the objectives have been defined, we sit down together with you to analyze the status quo. A framework of parameters and factors influencing the overall process, for example inputs from pre-press, the materials used, press features and even the assigned personnel, forms the basis for continuous production monitoring. The ensuing recommendations for optimization of your processes contribute to the creation of a development plan. Performance reports Performance reports permit regular and systematic assessments of your production processes and output. They are thus a reliable monitoring tool. You benefit in two respects. Organized press documentation and production overviews enable any fluctuations in the quality of your production to be identified immediately. To this end, we use a static VPN connection to analyze data from your press at regular intervals, and can then assess its current performance status. No internal or job-specific customer data are communicated; we view merely a selection of press-relevant parameters and production indicators, such as the number of impressions, printing speeds, plate changes, washing times or job changeovers. This permits us to recognize trend developments in production output and capacity utilisation, and where necessary to suggest countermeasures at an early stage. Such analyses can also point to press components which are showing first signs of wear or damage and thus constitute a pending risk of failure. You are able to rectify irregularities before they actually occur. In addition, the regular reporting permits us to issue recommendations for future maintenance work and inspections, which also serves preventive downtime avoidance. 18 KBA Sheetfed Service

19 Analyses KBA Sheetfed Service 19

20 KBA Sheetfed Service Texts and illustrations refer in part to special features not included in the basic press price. No parts of this publication may be reproduced in any way without the manufacturer s permission. The manufacturer reserves the right to carry out modifications without prior notice. 04/2016-e For further information please contact the sales department at: KBA-Sheetfed Solutions AG & Co. KG Friedrich-List-Str Radebeul, Germany Phone: +49 (0) Fax: +49 (0) kba-radebeul@kba.com Printed in Germany

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