Level 1 Frontline Staff

Size: px

Start display at page:

Download "Level 1 Frontline Staff"

Clarence Nelson McCarthy
6 years ago
Views:

3 Level 1 Frontline Staff Clearly understands own job requirements and how they link to the roles of others Discusses and agrees on individual objectives in line with team goals Consistently behaves fairly and honestly Works to high standards in accordance with the company's procedures Learns from experience to improve performance Informs others when things are not working Uses relevant information to either make timely decisions or propose solutions to problems Acts in the interest of safety and quality Demonstrates an open mind-set to change and adopts new ways of working to drive future performance s timely and appropriate messages s openly, honestly and respectfully Listens to the views of others and asks questions to ensure correct understanding Is aware of how communication style impacts others and adjusts it accordingly Collaborates effectively to achieve common goals Demonstrates respect for others Seeks and acts on feedback on personal impact Drives own personal and professional development Provides others with constructive feedback Demonstrates a clear understanding of the s/he serves Takes time to understand the needs of external and Makes suggestions to help solve ' problems Provides high level service to

4 Level 2 Professional Understands and helps others to see how the requirements of their role link to the overall business Sets clear and challenging objectives in line with team goals Consistently behaves fairly and honestly and influences others to do the Works to high standards in accordance with the company's procedures and encourages others to do the Prioritizes effectively to meet deadlines Improves performance by learning from experience and sharing lessons learned with others Provides input and suggestions to others on how to improve processes Looks beyond own team to get ideas for process improvements Seeks and uses relevant information to make timely decisions Acts in the interest of safety and quality and encourages others to do the Demonstrates an open mind-set to change and adopts new ways of working to drive future performance and encourages others to do the s clear, concise, timely and appropriate messages Shares views in an engaging way s openly, honestly and respectfully, and encourages others to do the Seeks the views of others and asks clarifying questions to ensure understanding Is aware of how communication style impacts others and tailors it to the situation and audience Proactively collaborates to achieve common goals Seeks out, respects and utilizes diverse inputs and contributions Proactively seeks and acts on feedback on personal impact Drives own personal and professional development and encourages others to do the Proactively provides others with constructive feedback to support their performance and development Keeps in mind when making decisions Anticipates external and ' needs Delivers on commitments to Takes a solution-focused approach with external and Builds and sustains mutually beneficial relationships with

5 Level 3 Management Sets clear and challenging goals for the team in line with business strategy Role models honesty and fairness and ensures that others do the Takes responsibility for the delivery of quality work within the team Prioritizes effectively, and supports and challenges others to do the, especially during times of ambiguity Acknowledges good performance in others and encourages others to do the Role models the importance of learning to improve performance and challenges others to do the Takes initiative to generate and implement ideas for improvements within the team Uses knowledge from within and outside of CCE to inform ideas for improvements and supports others to do the Seeks and uses relevant information to make timely decisions and ensures others do the Holds self and others accountable for making decisions in the interest of safety and quality Demonstrates an open mind-set to change and role models adaptability to drive future performance and sustainable growth Shares compelling reasons why change is important and ensures that people are clear about their own roles Ensures that messages are clear, concise, timely and appropriate and supports others to communicate in the way Engages and inspires people through impactful communication Connects with others through open, honest and respectful communication and ensures others do the Actively listens to and checks understanding of others and ensures others do the Tailors communication style to the situation and audience and supports others to do the Role models collaborative behavior and supports and challenges others to do the Builds diverse teams and promotes diversity by ensuring others seek out and utilize inputs from different people Drives personal and professional development based on feedback and insight and supports others to do the Recruits and develops talent to build effective teams for sustainable company growth Provides feedback, coaches and mentors others to support their development Supports the development of a talent pipeline by helping others to gain the right development experience Considers the impact that day-to-day actions have on and supports others to do the Anticipates what external and need and helps others to do the Delivers value to external and and supports others to do the Takes a solution-focused approach with external and and helps others to do the Role models and coaches others to build and maintain mutually beneficial relationships with external and

6 Level 4 Director Sets clear and challenging goals for the function or BU in line with business strategies Role models integrity and creates an environment of trust within the function or BU Takes responsibility for the delivery of quality work within the function or BU Generates and implements innovative ideas for business improvements within the function or BU and encourages others to do the Influences business strategy for the function or BU based on industry knowledge and ensures others do the Effectively translates information from multiple sources and ensures that stakeholders receive the right information at the right time Engages and inspires people across the function or BU by communicating in a compelling way of collaboration within the function or BU and ensures people behave accordingly where people are expected to seek and consider diverse inputs and ensures that diversity is represented in teams across the function or BU which ensures that decisions and actions are made in the interest of customer needs Supports and challenges the function or BU to anticipate external and ' needs Effectively navigates complexity and supports the function or BU to prioritize effectively where people are encouraged to recognize and celebrate successes where people are encouraged to seek learning opportunities to improve performance where people seek out relevant information to make timely decisions where safety and quality are non-negotiable and all decisions are made accordingly Drives change and supports others to adapt and embrace change to drive future performance and sustainable growth Shares a clear and compelling vision for change and why it is important to drive future performance of the function or BU Fosters an environment where people are encouraged to share their views through honest and respectful communication where people are expected to be open to others' views and listen before responding Influences others across the function, BU and externally by tailoring communication style to the situation and audience and supports others to do the within the function or BU by role modeling the importance of driving self-development based on feedback and insight Recruits, develops and retains talent to build effective teams for sustainable company growth and ensures that others do the Reinforces the importance of coaching and feedback within the function or BU by coaching and supporting others' development Supports the development of a talent pipeline through career development and succession planning and ensures that others do the Creates a work environment for people within the function or BU to deliver value to external and within the function or BU where people are solutionfocused with external and within the function or BU where people are expected to build mutually beneficial relationships with external and

Level 5 VP+ Translates CCE's vision into a clear strategy for the function, BU or Enterprise Role models integrity and creates a culture of trust throughout the organization Holds self accountable

successes and creates a culture where people celebrate successes Creates a culture where learning is a key driver of performance and people are expected to seek opportunities to learn Generates and

7 Level 5 VP+ Translates CCE's vision into a clear strategy for the function, BU or Enterprise Role models integrity and creates a culture of trust throughout the organization Holds self accountable for delivering quality results for the function, BU or Enterprise Effectively navigates complexity and provides clear direction across the organization on priorities Recognizes organizational successes and creates a culture where people celebrate successes Creates a culture where learning is a key driver of performance and people are expected to seek opportunities to learn Generates and implements innovative business improvements and creates a culture where people take initiative for continuous improvement Uses knowledge of the market, industry and wider economy to identify future opportunities for the organization and creates a culture where others are expected to do the Creates a culture where it is expected that people make informed and timely decisions based on the right information Creates a culture where safety and quality are not compromised at any cost and all decisions are made accordingly Leads and drives organizational change and creates a culture where change is embraced to drive future performance and sustainable growth Shares a clear and compelling vision for change and why it is important to drive future performance of the organization Sets the tone for communicating appropriate information, in the right way, at the right time to internal and external stakeholders Engages and inspires people across the organization and communicates CCE's vision in a compelling way Creates a culture that enables people to share their views through honest and respectful communication Creates an organizational culture where two-way communication is valued and where people are challenged to keep an open mind Influences others across CCE and externally by tailoring communication style to the situation and audience and supports others to do the Cultivates a collaborative culture throughout the organization and role models it across the Coke system Creates a culture where diversity is valued and reflected in the organization and business strategy Creates a culture through his/her own leadership that reinforces the importance of proactively driving selfdevelopment based on feedback and insight Ensures the organization has the right people strategy to recruit, develop and retain talent to build effective teams for sustainable growth Embeds a feedback and performance coaching culture within the organization and coaches and mentors others in support of their development Role models and creates a culture that supports the development of a talent pipeline through career development and succession planning Creates a culture within the function, BU or Enterprise where decisions are made in the context of external and internal customer needs Ensures that anticipating ' needs is a priority for everyone across the organization Ensures that business strategy reflects how the function, BU or Enterprise delivers value to external and With ' needs as a priority, implements solution-focused strategies and embeds them in the organization's culture Is a strong representative for CCE and co-creates joint business plans with

UC Davis Career Compass Core Competencies Model

UC Davis Career Compass Core Competencies Model Core Competencies (1 through 10 are listed in alphabetical order and 11 is an additional core competency specifically for managers and supervisors) 1. Communication