ALCOHOL AND OTHER DRUGS (AOD) EDUCATION AND MOTIVATIONAL PROGRAMMES: SERVICE SPECIFICATIONS

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1 ALCOHOL AND OTHER DRUGS (AOD) EDUCATION AND MOTIVATIONAL PROGRAMMES: SERVICE SPECIFICATIONS VERSION TWO: JULY 2012

2 Table of Contents Table of Contents About these Service Specifications... 2 Who are these specifications for?... 2 What is the purpose of these specifications?... 2 How should these specifications be used?... 2 Will these specifications be revised?... 2 Where can you go for further information? Relationships... 3 What are the principles that underpin the relationship between the Ministry, the Provider and the client?... 3 Cultural awareness... 3 Accessibility About Alcohol and Other Drugs Education and Motivational Programmes... 4 What are Alcohol and Other Drugs Education and Motivational Programmes?... 4 Who is the client group for AOD Education and Motivational Programmes?... 4 What are AOD Education and Motivational Programmes seeking to achieve?... 4 Vision:... 4 Long-term Outcomes:... 4 Results:... 5 What are AOD Education and Motivational Programmes core principles?... 5 How do AOD Education and Motivational Programmes work?... 5 Who are the people Involved in AOD Education and Motivational Programmes? Service Delivery... 7 Where do Providers fit in the big picture?... 7 What are the Provider s responsibilities?... 7 Client non-compliance... 8 Recruitment of staff... 8 Evaluation... 8 Referrals to other agencies... 9 What activities do AOD Education and Motivational Programmes focus on?... 9 Referral and Admission to an AOD Education and Motivational Programme Measuring Results and Reporting How do we know if Alcohol and Other Drugs Education and Motivational Programmes are working? What data needs to be collected for reporting? Where can we find more information about Results Based Accountability (RBA)? What reports are required by the Ministry? Definitions Appendix One Alcohol and Other Drugs Education and Motivational Residential Programme Provider Return Quarterly Report Template Appendix Two - Provider Feedback Form VERSION TWO, JULY 2012 AOD EDUCATION & MOTIVATIONAL PROGRAMMES SERVICE SPECIFICATIONS 1

3 1. About these Service Specifications Who are these specifications for? These specifications are for the Provider that the Ministry of Social Development ( the Ministry ) contracts with to provide these Services. Agreements with Providers for these Services require that they are delivered in accordance with these specifications. These Service Specifications are a living document and may be varied at the discretion of the Ministry. These Service Specifications form part of the Agreement. What is the purpose of these specifications? The specifications provide: a set of commonly agreed practice principles and values to guide service delivery detailed information about service delivery and practice a resource tool to help you deliver the Services consistently a resource tool to assist you in meeting the desired service outcomes a way for us to improve our responsiveness to feedback regarding changes to the service delivery component of the Agreement. How should these specifications be used? These specifications should be seen as setting the minimum standard for service delivery to assist you to competently deliver the Service according to the Agreement requirements. Each Provider can develop a Service that reflects their organisation s philosophical base, incorporating local need and the culture within which it works. Will these specifications be revised? This document is a living document and will be updated as required. The Ministry staff will keep you informed of any further editions, updates or changes to these specifications, as it forms part of the Agreement. Feedback on the specifications is welcome at any time and can be sent to the Ministry National Office using the attached Feedback Form (see Appendix Two). Where can you go for further information? For further information on these specifications please contact your Ministry Contract Manager as identified in your Agreement. VERSION TWO, JULY 2012 AOD EDUCATION & MOTIVATIONAL PROGRAMMES SERVICE SPECIFICATIONS 2

4 2. Relationships What are the principles that underpin the relationship between the Ministry, the Provider and the client? For this relationship to be successful, it is essential that all parties collaborate to ensure the Services are effective and accessible. The following principles guide all dealings under this Agreement. The parties agree to: act honestly and in good faith communicate openly and in a timely manner work in a collaborative and constructive manner recognise each others responsibilities encourage quality and innovation to achieve positive outcomes support the principles of the Code of Funding Practice ( This Agreement does not constitute a partnership in the legal sense nor does it mean that the Provider is an employee or agent of the Ministry. Cultural awareness Each party recognises the needs of all people, including Maori, Pacific, ethnic communities and all other communities to have Services provided in a way that is consistent with their social, economic, political, cultural and spiritual values. Accessibility Increased participation is supported by enhanced accessibility and recognises the diverse needs of all people, through: ease of communication flow of information physical accessibility. VERSION TWO, JULY 2012 AOD EDUCATION & MOTIVATIONAL PROGRAMMES SERVICE SPECIFICATIONS 3

5 3. About Alcohol and Other Drugs Education and Motivational Programmes What are Alcohol and Other Drugs Education and Motivational Programmes? Alcohol and Other Drugs (AOD) Education and Motivational Programmes are delivered in the Ministry s Youth Justice Residences for Young People with serious AOD problems to assist them to make positive choices to avoid alcohol and drug related issues. The AOD Education and Motivational Programme will include a brief alcohol and drug assessment and intervention session, which will provide a summary of their alcohol and drug use and recommendations when required for additional AOD treatment via a report. Who is the client group for AOD Education and Motivational Programmes? The client group for AOD Education and Motivational Programmes are Young People who: have been ordered by the Youth Court to a residential sentence under s311 of the CYPF Act 1989 to a Ministry Youth Justice residence or are held on remand under s238(1)(d) of the CYPF Act 1989 in a Ministry Youth Justice Residence and have been identified as having low to medium risk substance abuse. What are AOD Education and Motivational Programmes seeking to achieve? The key objective of AOD Education and Motivational Programmes is to create positive behavioural change in the Young Person and contribute to the reduction of Young People reoffending. AOD Education and Motivational Programmes will achieve this objective by working with the Ministry Residential Team Leader Clinical Practice to provide integrated case management to ensure continuity for the Young Person receiving multiple Services. Vision: Assist Young People to make choices to avoid alcohol and drug related issues. Long-term Outcomes: reduce serious and persistent re-offending improve life outcomes for high risk Children or Young People engage Children and Young People in education, training or work. VERSION TWO, JULY 2012 AOD EDUCATION & MOTIVATIONAL PROGRAMMES SERVICE SPECIFICATIONS 4

6 Results: development of pro-social attitudes, values and behaviours reduction of alcohol and other drug abuse improvement in the health of Young People Young People accepting responsibility for managing their actions and behaviour, and learning how to make informed choices and set goals towards future aspirations support a planned transition back into the community through post residential support. What are AOD Education and Motivational Programmes core principles? AOD Education and Motivational Programmes have the following core principles that underpin practice: an ethical relationship between the Provider and the Young Person trust and respect between all parties positive engagement of the Young Person. How do AOD Education and Motivational Programmes work? The AOD Education and Motivational Programmes will involve the following: groups and sessions based around motivational approaches to AOD issues group sessions will be interactive and responsive to any issues or questions the Young People may raise, and be aimed towards Young People with low to medium AOD issues an opportunity for additional individual intervention sessions for identified Young People, as agreed at liaison meetings between the Provider and the Ministry Residential Team Leader Clinical Practice assistance in organising community based treatment for Young People as agreed at liaison meetings between the Provider and the Ministry Residential Team Leader Clinical Practice VERSION TWO, JULY 2012 AOD EDUCATION & MOTIVATIONAL PROGRAMMES SERVICE SPECIFICATIONS 5

7 Who are the people Involved in AOD Education and Motivational Programmes? Providers of AOD Education and Motivational Programmes must meet the following criteria: approved under section 403 of the CYPF Act 1989 good organisational capability expertise in youth justice and a proven service delivery history experience in managing programmes for serious high-end young offenders strong stakeholder networks. Providers of AOD Education and Motivational Programmes must comply with all other applicable legal requirements including but not limited to Health and Safety legislation, Employment legislation, and the Privacy Act VERSION TWO, JULY 2012 AOD EDUCATION & MOTIVATIONAL PROGRAMMES SERVICE SPECIFICATIONS 6

8 4. Service Delivery Where do Providers fit in the big picture? Providers are key contributors to the success of AOD Education and Motivational Programmes. Providers will use their best endeavours to create positive behavioural change in the Young Person by providing the Services in a manner that is characterised by the key features of effective programmes. This includes working with the Ministry Residential Team Leader Clinical Practice, and may include other organisations such as the Ministry of Education and the Ministry of Health. The provision of integrated case management will ensure continuity for the Young Person receiving Services from multiple agencies. What are the Provider s responsibilities? The Provider shall deliver the following: A minimum of seven weeks and maximum of twelve weeks of one hour AOD group sessions to all Young People referred to the programme. These AOD group sessions will be based around a motivational approach. One of these sessions, will include a brief alcohol and drug assessment and intervention session, which will provide a summary of the Young Persons alcohol and drug use and recommendations around the need for additional AOD treatment via a report. A minimum of seven and maximum of twelve module topics around which the group sessions will be based. A minimum of three group sessions per week, supported by two AOD facilitators. Any group sessions will be interactive and responsive to any issues or questions the Young People may raise, and be aimed towards Young People with low to medium AOD issues. Regularly liaise ( liaison meetings ) with the Ministry Residential Team Leader Clinical Practice, and attend transition meetings as required. Provide additional individual intervention sessions for identified Young People, when agreed at liaison meetings between the Provider and the Ministry Residential Team Leader Clinical Practice. Assist in organising community based treatment for Young People as agreed at liaison meetings between the Provider and the Ministry Residential Team Leader Clinical Practice. Complete exit reports for Young People who have completed four or more of the AOD group sessions. VERSION TWO, JULY 2012 AOD EDUCATION & MOTIVATIONAL PROGRAMMES SERVICE SPECIFICATIONS 7

9 Evaluation surveys that will be provided at least three times at regular intervals during the AOD Education and Motivational Programme. Complete any other evaluations that may be requested by CYF. Client non-compliance The Provider shall in the first instance discuss with the Ministry Residential Team Leader Clinical Practice any allegations of a criminal offence. However, where there is perceived to be an immediate risk to the Young Person or the public, any allegations should be reported directly to the Police and immediately thereafter to the Ministry Residential Team Leader Clinical Practice. The Provider is to establish policies to suitably manage any inappropriate behaviour of a Young Person. Recruitment of staff When recruiting staff delivering AOD Education and Motivational Programmes, the Provider will: ensure that all staff are suitably trained and experienced to deliver the AOD Education and Motivational Programme ensure that appropriate numbers of suitably screened, trained and experienced staff are recruited provide appropriate induction/orientation training for all staff contact all character and professional referees and receive, check and hold on file their written comments ensure that all staff involved in the AOD Education and Motivational Programme receive appropriate levels (at minimum of one per month) of administration and clinical supervision. The Provider shall ensure that no person is employed to deliver AOD Education and Motivational Programmes if: they have a conviction for physical violence or sexual offences (including convictions within the Youth Court); or where information from the Ministry, character or professional referees or the Police criminal check indicates they would be inappropriate as a staff member. Evaluation The Provider agrees to participate in any evaluation of the AOD Education and Motivational Programme that is undertaken by the Ministry. VERSION TWO, JULY 2012 AOD EDUCATION & MOTIVATIONAL PROGRAMMES SERVICE SPECIFICATIONS 8

10 Referrals to other agencies It is important that the Provider recognises which Services they are able to provide and where referral to other specialist Services may be required so that Young People receive appropriate services. Processes should be in place for making referrals to other agencies, including keeping records of referrals. What activities do AOD Education and Motivational Programmes focus on? AOD Education and Motivational Programmes aim to reduce youth re-offending by addressing the underlying causes of the offending using a motivational approach to assist Young People to make choices to avoid alcohol and drug related issues. Referral and Admission to an AOD Education and Motivational Programme A referral will be managed according to systems, policies, procedures and operational documents designed and approved by the Ministry. At the point of referral the Ministry will ensure that: all current and relevant case information about the Young Person and their family/whānau is made available to the Provider to assist them to undertake an initial assessment issues in relation to each Young Person and the placement in the AOD Programme are discussed with the Ministry Residential Team Leader Clinical Practice prior to referral. The Ministry will supply the above information to the Provider. If any changes are made to that information they will be given to the Provider, as necessary. This will include information about a Young Person where there are changes to the Ministry s obligations in respect of the referral, admission or the ability of the Young Person to continue being in the AOD Education and Motivational Programmes. The Provider may decline to provide the AOD Education and Motivational Programme to a Young Person, but must record in writing the reasons for declining referrals to the Ministry. VERSION TWO, JULY 2012 AOD EDUCATION & MOTIVATIONAL PROGRAMMES SERVICE SPECIFICATIONS 9

11 5. Measuring Results and Reporting How do we know if AOD Education and Motivational Programmes are working? We are all interested in being able to demonstrate that AOD Education and Motivational Programmes achieve outcomes (or results) for individuals. The Ministry does this through various reporting requirements which are all based on a Results Based Accountability (RBA) framework. This is reflected in the reporting for AOD Education and Motivational Programmes as outlined in the Provider Return Report attached in Appendix One. What data needs to be collected for reporting? To tell us if the initiative is making a difference the Ministry requires the Provider to collect data that will tell us: how much we did how well did we do it if anyone was better off. The data is to be backed up by a narrative report. A guide to writing the narrative report is found in the Provider Return Report (attached in Appendix One). Where can we find more information about Results Based Accountability (RBA)? More information on RBA can be found at: Your Ministry Contract Manager, as identified in your Agreement, will also be able to assist and provide further information on RBA. What reports are required by the Ministry? Reporting is required to meet the contractual obligations set out in the Agreement. Reporting is necessary to ensure accountability to Government for the funding provided under the Agreement. The Ministry has agreed on the quantity and nature of the Services the funding supports, and we are required to report to Government that this has been achieved. The following reports must be completed and sent to your Ministry Contract Manager: Statistical report (refer to Service Agreement for reporting frequency). RBA outcomes measures report (refer to the Agreement for reporting frequency). Narrative report (refer to the Agreement for reporting frequency). An example of the reporting template is attached as Appendix One to these Service Specifications. VERSION TWO, JULY 2012 AOD EDUCATION & MOTIVATIONAL PROGRAMMES SERVICE SPECIFICATIONS 10

12 6. Definitions In these Service Specifications, unless the context otherwise requires words or phrases beginning with capital letters are defined as follows: Agreement means the contract entered into by the Provider and the Ministry for these Services; Alcohol and Other Drug (AOD) Education and Motivational Programme means the programme to be delivered as described in the Agreement; Chief Executive means the Chief Executive of the Ministry of Social Development; Child and Children derive their meanings from the CYPF Act; CYPF Act means the Children, Young Persons and Their Families Act 1989; Ministry Residential Team Leader Clinical Practice means a residence staff member responsible for leading case management of Young People on remand or a s311 supervision with residence order; Provider means the organisation the Ministry has contracted the Service with; Services means the Services specified in the Agreement to be provided by the Provider and Service has a corresponding meaning; Young Person means an individual referred or to be referred by the Ministry under the Agreement, and Young People has a corresponding meaning.. VERSION TWO, JULY 2012 AOD EDUCATION & MOTIVATIONAL PROGRAMMES SERVICE SPECIFICATIONS 11

13 Appendix One Alcohol and Other Drugs Education and Motivational Residential Programme Provider Return Quarterly Report Template Report Due Dates: 10 October December April July 2013 Provider Name: Provider Number: Agreement Number: N.B. Clients are to be recorded at point of entry into the service post 1 July 2012 Signed by: Date: Name: Position: Description of Service Service Unit of Measure Quantity of Service Provide Alcohol and Drug Education with a Motivational Approach to assist youth make choices to avoid alcohol and drug related issues. Programmes to be delivered in Child, Youth and Family Residences Total number of programmes delivered. 10 Total number of clients accepted onto the Report programme. actual Total number of clients completing Report intervention. actual Total number of clients who express Report satisfaction with the content and delivery of actual the programme. Total number of clients completing intervention with needs met (needs met = able to implement some of the objectives from the programme). Report actual Narrative report. 4 1 July 2012 to 30 August July 2012 to 30 November July 2012 to 10 March July 2012 to June 2013 VERSION TWO, JULY 2012 AOD EDUCATION & MOTIVATIONAL PROGRAMMES SERVICE SPECIFICATIONS 12

14 Narrative Report 1. Describe how the clients (or agencies) benefited from the Service and provide two examples of success stories (see guidance notes below). 2. What trends, issues and/or impacts have been identified for the client group (or agencies) that influence the outcomes. 3. Describe the strategies or practices in place to encourage clients in the pre-contemplative stage and how you encourage them to engage. 4. Provide an explanation of the variances (if any) between volumes contracted and volumes delivered. 5. Examples from clients who report: a) being satisfied or very satisfied with the programme b) being not satisfied with the programme c) any disclosures that have not previously been reported d) any notifications made by the organisation per the legislative requirements Guidance notes: This information could be sourced through client (or agencies) feedback forms, provider assessments and Service evaluations. Note that the information provided should be non identifying. In providing examples of success stories, consider the following: Background and presenting problems The types of support given to being about change The changes or differences made by the client (or community) e.g. knowledge, skills, attitude, behaviour, and life circumstances. VERSION TWO, JULY 2012 AOD EDUCATION & MOTIVATIONAL PROGRAMMES SERVICE SPECIFICATIONS 13

15 Appendix Two - Provider Feedback Form Please send to: Community Relationships CYF National Office PO Box 1556 WELLINGTON 6140 Or Fax Suggested change to the AOD Education and Motivational Programme Service Specifications (including appendices) Topic Reference section / page Suggested change / description Name. Date Provider Name Contact details.. VERSION TWO:JULY 2012 AOD EDUCATION & MOTIVATIONAL PROGRAMMES SERVICE SPECIFICATIONS 14

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