BSB30115 Certificate III in Business

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1 Business, Management and Finance BSB30115 Certificate III in Business 2018 Course Information South Business Administration & Management 1 P a g e

2 General Information The Certificate III in Business qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team. You will develop an understanding of the principles and practices of business operations within organisations, learn to use computer applications in a professional context and develop practical administration skills. If you consider you have minimum workplace skill knowledge or experience, this is a great way to gain employable business and office skills that could lead to employment or a traineeship. It is also an ideal program for anyone to gain up-to-date office skills to assist them to re-enter the workforce, gain a traineeship or continue to further study. Job Roles include Customer service advisor General clerk Typist Data entry operator Payroll officer Word processing officer What is expected of a Certificate III learner? At this level, you will be able to: Demonstrate some theory and practical knowledge in a moderate range of areas Apply a range of well developed skills Apply known solutions to a variety of predictable problems Perform a range of tasks that require well-developed skills where some discretion and judgment is required Interpret available information, using some discretion and judgment Take responsibility for own outputs in work and learning Take limited responsibility for the output of others Entry requirements There are no set entry requirements for this course. However, the following underpinning knowledge is recommended to be successful in study: Basic literacy language (reading) and numeracy ability Understand your way around basic computer functions and keyboard, using internet searches. Pathways into the Qualification Preferred pathways for candidates considering this qualification may include: BSB20115 Certificate II in Business or other relevant qualification, Or Vocational experience assisting in a range of support roles without a formal business qualification. BSB30115 Certificate III in Business Page 2 of 10

3 Pathways from the Qualification BSB40215 Certificate IV in Business, or a range of other Certificate IV qualifications FNS30315 Certificate III in Accounts Administration Class based enrolment If you have enrolled to study in class, you will be expected to attend the classes for the units you have enrolled in, as per the class timetable. Attendance at classes will help you stay on track with your learning, and complete assessments in a timely manner. The teacher will be available to assist you in your learning. If you are unable to attend class because of illness or other unavoidable issues, please notify the teacher by or phone. Course duration Units are required to be completed in the calendar year they were started, whether studying part-time or full time. Competency based training Certificate III in Business is offered under the Business Services Training Package and is competency-based. By this we mean the ability to perform a task to an agreed standard. Learning and assessment involves completion of activities, assignments and knowledge activities. To further enhance your skill level you should consider accessing voluntary work placement opportunities. Putting your knowledge into practice creates skill experience. Enrolment The enrolment process with TasTAFE requires the completion of several forms. This includes a career pathway plan and training subsidy form. You are also required to provide proof of identity and evidence of concession if applicable. The enrolment process will also include participating in a Literacy Language (reading) & Numeracy Skill Indicator Assessment (Suitability Assessment). This requirement is designed to ensure you are able to access the most appropriate study and learning pathway to achieve your qualification goals. To enrol with TasTAFE, you must have a USI (Unique Student Identifier). The Australian Government requires all students to hold a unique student identifier (USI) - visit to create your USI. Once enrolled, you will be provided with a Username and Password which will enable you to access online course work materials. This process can take up to 48 hours. Fees for 2018 Fees are paid on a qualification basis rather than for the individual units that comprise qualifications. Fees for the Certificate III in Business qualification in 2018 are $1,113 for entitled students and $1,335 for nonentitled students. Students who satisfy the following conditions are eligible for the entitled fee: Australian or New Zealand citizen, or permanent resident of Australia, or hold a state sponsored visa on a pathway to permanent residence, and Must reside in Tasmania, and Be of working age (16 65), and Have not completed a Certificate III qualification or higher in the past 5 years BSB30115 Certificate III in Business Page 3 of 10

4 Students who are eligible for the entitled fee are required to complete a Training Subsidy Information Form at time of enrolment. Students may also be eligible for a concession fee if: Receiving a Centrelink allowance such as Newstart, Youth Allowance, Disability Support Pension, Pension, Austudy or Abstudy Listed on a current Centrelink Card as a dependent Have a current Heath Care Card Concession fees are not available to students who are on a registered contract of training. Students claiming a concession must provide evidence of eligibility at the time of enrolment. Important information in relation to fees: Concession fee cap does not apply to or include Unit Resource Fees. Upfront payment can be made by EFTPOS, credit card, cash or cheque. Alternative payment options by Instalment Plans can also be accessed. Fee Sponsorship may be applicable for fee payment through agreement with a relevant fee sponsor, such as a Job Network Agency If you withdraw from the course prior to the advised Census date, a refund of fees paid is available Further information on fee payment eligibility and options can be discussed with your enrolling teacher. You can discuss fees and payments, including our refund policy, prior to enrolment and further information is available at: Resources Computer Personal address Internet connection and have Microsoft Office installed. On Campus Study Learning support is provided throughout this course. A teacher/facilitator is available to assist you reaching your learning goals. You are expected to show some independence in your learning. Your teacher is available to provide advice, but ultimately you are the one who needs to make time to complete your goals. Activities will have agreed deadlines for completion and it is your responsibility to ensure you meet these deadlines. Work Presentation Consider how you should present your work to meet workplace standards. This means that your work is to be word-processed, proof-read and formatted in a professional manner. Work involving the completion of forms and/or including calculations should be accurate, neat and legible. BSB30115 Certificate III in Business Page 4 of 10

5 Assessment summary Assessment will include: Observation/checklists from workplaces, if relevant Completion of activity and assignment tasks Completion of project assessments to demonstrate your competency Assessment feedback You are provided with 3 attempts at assessment tasks, with feedback provided at each attempt. Feedback may identify: Corrections required to demonstrate competency or Incomplete Missing and incomplete work Re-assessment requirements (if any) Your final result Recommendations for future action (if relevant) You should check your feedback with your teacher. Recognition of Prior Learning If you have skills and experience to meet all the performance criteria of any unit and can demonstrate and document that evidence, then you may apply for recognition of prior learning. Please talk to the enrolling teacher for more information. Units of Competency BSB30115 Certificate III in Business requires completion of 12 units of competency. To gain a Certificate III in Business you need one core unit, a minimum of 7 specified elective units and up to 4 elective units that may be selected from this training package or from any current accredited course or endorsed training package at the same qualification level. If not listed below, one elective unit may be selected from a Certificate II Qualification and 2 elective units may be selected from a Certificate IV qualification. If you wish to include units from other training packages, or you have studied units previously with a different Registered Training Organisation, please talk with the Teacher/Facilitator at enrolment. For this class based course, the units offered are as follows:- A copy of each competency standard against which you will be assessed will be provided. Further information on each unit can be accessed at BSB30115 Certificate III in Business Page 5 of 10

6 All units require classroom attendance. Core unit (1) BSBWHS302 Apply knowledge of WHS legislation in the workplace Elective units (11) WHS BSBWOR301 Organise personal work priorities and development Work ready BSBFLM303 Contribute to effective workplace relationships BSBDIV301 Work effectively with diversity Information Technology Use BSBITU306 Design and produce business documents BSBITU302 Create electronic presentations Work effectively BSBWRT301 Write simple documents BSBCUS301 Deliver and monitor a service to customers BSBCMM301 Process customer complaints BSBINM301 Organise workplace information Finance FNSACM303 Process payment documentation FNSACC303 Perform financial calculations Unit descriptions BSBWHS302 Apply knowledge of WHS legislation in the workplace This unit describes the skills and knowledge required to understand and comply with work health and safety (WHS) Acts, regulations and codes of practice in the workplace. This unit applies to individuals who contribute to actions to achieve compliance with WHS legislation as part of their WHS responsibilities, which are in addition to their main duties. Determine the legal framework for WHS in the workplace Contribute to activity that reflects WHS legislative requirements Keep up-to-date with legislation and relevant publications BSB30115 Certificate III in Business Page 6 of 10

7 BSBWOR301 Organise personal work priorities and development This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance, and to maintain required levels of competence. This unit applies to individuals who exercise discretion and judgement and apply a broad range of competencies in various work contexts. Organise and complete own work schedule Monitor own work performance Coordinate personal skill development and learning BSBFLM303 Contribute to effective workplace relationships This unit describes the skills and knowledge required to gather information and maintain effective relationships and networks, with particular regard to communication and representation. This unit applies to individuals who use leadership skills including motivation, mentoring and coaching to develop efficient, effective and unified teams and facilitate communication between team members and management of the organisation. Seek, receive and communicate information and ideas Encourage trust and confidence Identify and use networks and relationships Contribute to positive outcomes BSBDIV301 Work effectively with diversity This unit describes the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work. It applies to individuals who work in a variety of contexts where they will be expected to interact with a diverse client and/or co-worker population. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others. Recognise individual differences and respond appropriately Work effectively with individual differences BSBITU306 Design and produce business documents This unit describes the skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications. It applies to individuals who possess fundamental skills in computer operations and keyboarding. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team. Select and prepare resources Design document Produce document Finalise document BSB30115 Certificate III in Business Page 7 of 10

8 BSBITU302 Create electronic presentations This unit describes the skills and knowledge required to design and produce electronic presentations for speakers, for self-access and online access. This unit applies to individuals employed in a range of work environments who design electronic presentations. They may work as individuals providing administrative support within an enterprise, or may be responsible for production of their own electronic presentations. Prepare to create presentation Create presentation Finalise presentation BSBWRT301 Write simple documents This unit describes the skills and knowledge required to plan, draft and finalise a basic document. It applies to individuals who apply a broad range of competencies in various work contexts and may exercise some discretion and judgement to produce a range of workplace documentation. Plan document Draft document Review document Write final document BSBCUS301 Deliver and monitor a service to customers This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. This unit applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions. Identify customer needs Deliver a service to customers Monitor and report on service delivery BSBCMM301 Process customer complaints This unit describes the skills and knowledge required to handle formal and informal negative feedback and complaints from customers. This unit applies to individuals who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team. Respond to complaints Refer complaints Exercise judgement to resolve customer service issues BSB30115 Certificate III in Business Page 8 of 10

9 BSBINM301 Organise workplace information This unit describes the skills and knowledge required to gather, organise and apply workplace information in the context of an organisation s work processes and knowledge management systems. This unit applies to individuals who perform a defined range of skilled operations in various work contexts. They may exercise discretion and judgement using appropriate knowledge of information management to provide technical advice and support to a team. Collect and assess information Organise information Review information needs FNSACM303 Process payment documentation This unit describes the skills and knowledge required when processing payment facilities. This unit applies to individuals who may work under supervision but have responsibility in ensuring the prompt and accurate processing of customer requests. Enter data to system Create payment facility Verify payments against documentation Effect payments File documentation FNSACC303 Perform financial calculations This unit describes the skills and knowledge required to use a range of common calculation methods and techniques for conducting routine financial calculations and transactions. It applies to individuals who use literacy and numeracy skills to perform common computational tasks as part of an operational job role. Obtain data and resources for financial calculations Select appropriate methods and carry out financial calculations Check calculations and record outcomes For further information, contact: Business Administration & Management Teacher Carolyn Riley carolyn.e.riley@tastafe.tas.edu.au Program Administrative Assistant BusinessAdminManagement.Sth@Tastafe.tas.edu.au BSB30115 Certificate III in Business Page 9 of 10

10 Your Notes BSB30115 Certificate III in Business Page 10 of 10

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