2017 REIQ Awards for Excellence. Call for Nominations & Conditions of Entry

Transcription

1 2017 REIQ Awards for Excellence Call for Nominations & Conditions of Entry The Real Estate Institute of Queensland (REIQ) is pleased to announce its annual Awards for Excellence, recognising the real estate profession s top performers across the State. The REIQ Awards for Excellence aims to encourage, recognise and promote excellence and best practice in the profession. The awards will be presented on Saturday 4 February 2017 in Brisbane as part of a gala event celebrating real estate in Queensland. The REIQ award winners are afforded excellent promotional opportunities with media coverage, REIQ Journal coverage and a special award winner s logo. Rules and conditions of nomination The information contained in this document forms the rules and conditions of entry to the 2017 REIQ Awards for Excellence.

2 Award Categories Accredited Agency Large Residential Agency of the Year Medium Residential Agency of the Year Small Residential Agency of the Year Commercial Agency of the Year Buyers Agency Office of the Year Regional Residential Agency of the Year Individual Residential Salesperson of the Year Commercial Salesperson of the Year Residential Property Manager of the Year Commercial Property Manager of the Year Business Broker of the Year Business Development Manager of the Year Buyers Agent of the Year Regional Salesperson of the Year Auctioneer of the Year Corporate Support Person of the Year Community Service Rookie of the Year Award prizes 2017 REIQ Awards for Excellence trophy 2017 REIQ Awards for Excellence certificate Receive an award winner logo for use 12 months following the awards REIQ Award for Excellence advocate for the next 12 months

3 Eligibility Accredited agency categories: Large Residential Agency of the Year (21 or more employees inclusive) Medium Residential Agency of the Year (between employees inclusive) Small Residential Agency of the Year (between 10 or fewer employees inclusive) Commercial Agency of the Year Buyers Agency Office of the Year Regional Residential Agency of the Year (open to ones in Queensland which are not included within the South East Queensland Area.) A reference to employees includes permanent part-time employees, full-time employees and lawfully engaged contractors. Part-time staff are to be calculated on the basis as full-time equivalent (e.g. multiple part-time staff may constitute one permanent full-time). Please supply list of current staff names and roles at time of application. Criteria: The licensee must hold and maintain REIQ practising membership; The agency must be an REIQ accredited agency at the time of application; The REIQ accredited agency must be up to date with membership fees as at time of application. All relevant membership fees (practising and accredited agency membership) must remain up to date from time of application until date of awards dinner, 4 February 2017 and The licensee must have completed the 2016 CPD requirement by 30 October months prior to the application, the entrant must not have been found to have engaged in unprofessional conduct or practice by a decision of the REIQ Professional Standards Tribunal but only if the Tribunal Chair determines that decision to be a disqualifying decision for this purpose. Individual categories: Residential Salesperson of the Year Commercial Salesperson of the Year Residential Property Manager of the Year Commercial Property Manager of the Year Buyers Agent of the Year Auctioneer of the Year Business Broker of the Year Business Development Manager of the Year Regional Salesperson of the Year (open to zones in Queensland which are not included within the South East Queensland Area). Corporate Support Person of the Year (affiliate membership allowed) Community Service (affiliate membership allowed) Rookie of the Year

4 Criteria: Must be employed by a REIQ accredited agency at the time of application where the licensee has maintained practising membership; Must hold and maintain REIQ practising or associate membership of the REIQ; Must have completed the 2016 CPD requirement by 30 October 2016; and All individual entries must be written in the first person. 12 months prior to the application, the entrant must not have been found to have engaged in unprofessional conduct or practice by a decision of the REIQ Professional Standards Tribunal but only if the Tribunal Chair determines that decision to be a disqualifying decision for this purpose. Please note: Should an individual nominee working for an accredited agency change their employment prior to the awards presentation on 4 February 2017 to a non-accredited agency their nomination will be withdrawn from the awards. Commencing in the 2017 REIQ Awards for Excellence, a Hall of Fame category will apply. Where a person or agency wins a category fro three consecutive years, that person or agency will be precluded from entering the same category for two years.

5 Entry process The REIQ will not accept nominations and submissions from individuals or organisations other than members of the REIQ who meet the relevant criteria. Nominations are now completely online - REIQ.awardsplatform.com. Online submissions will need to include: A completed online nomination electronic agreement to the terms & conditions of entry as outlined in this document. A high resolution but compressed colour digital photo for use in promotional material for the awards. For individuals, this should be a head shot only. For agencies, a group shot or agency logo is suitable. Nominees will also need to ensure they: Make themselves available for a phone interview if requested; and Do not contact any of the judges to discuss the judging process. Such contact will result in exclusion from consideration for an award. No alterations will be permitted to entries after the date of submission. All entries become the property of the REIQ on submission. Closing date for entry submissions Entry submissions must be received by the REIQ by 5pm on Friday 28 October LATE ENTRIES WILL NOT BE ACCEPTED. Costs There is no entry fee for the awards, however, award entrants are responsible for any costs associated with preparing submissions, having photographs taken, participating in the awards, attending the awards ceremony and membership fees. Judging process The following judging process will apply for all awards except the Auctioneer of the Year Award category. Judges will assess the nominee s submission against the criteria for their category. Judges decisions are final and no correspondence or discussion will be entered into.

6 Each criterion is of equal value. Nominees will not be assessed against the performance of other nominees in the category. Assessments will not be made on the basis of sales volume, size or location of company/individual. Judges will assess each nominee independently from other members of the judging panel and this information will be provided to the REIQ. A representative from the REIQ will tally the judges scores to determine the winner in each category. In the event of a tied result or at the judges request, the REIQ may deem it necessary to conduct interviews via teleconference with nominees. Nominees must be available to participate in teleconferences during the period of 21 November 25 November 2016 if required. Judging panel For all awards, a judging panel will be appointed for each award by the REIQ. Judges will be selected for their knowledge and expertise in the category to be judged and may include members of the relevant REIQ chapter and external specialists. Every effort will be made to ensure judging panels do not have any conflict of interest, and that the award and judging processes are transparent. Judges will be required to declare any possible conflict of interest and commit to confidentiality in a signed statement. Judges may not have any formal association with the nominated agency or individual. Finalists Finalists will be required to attend a mandatory interview to complement their written nomination between 28 November and 9 December In the event a finalist cannot attend, a teleconference or skype interview will be arranged. In the event that no entry in a category meets the criteria of excellence, at the discretion of the REIQ, no award will be made. The judges decision is final and no correspondence or discussion will be entered into. Awards presentation The REIQ Awards for Excellence will be announced and presented on 4 February 2017 at the Gala Awards Dinner in Brisbane. Details of the event will be provided to all nominees. Finalists of the awards will be provided the opportunity to book seats prior to the event being launched publicly.

7 Large Residential Agency of the Year This award recognises excellence in agency practice in the residential sector, where an agency employs 21 (inclusive) or more people (including admin staff). Please supply list of current staff names and roles at time of application. The agency may have multiple offices in one city or regional location, but may not be a multiple city or national franchise group. This award is not judged on sales figures. All offices must trade under the one business entity and hold accredited agency membership. Agency achievements Outline the key achievements of the agency during Business development plan State the main priorities in your business plan and include an explanation for choosing these priorities. Professional development Describe professional development strategies that you used in 2015 to develop your staff to their maximum potential. Highlight goals you wish to achieve in developing your staff in the future. Marketing Highlight the most successful marketing strategies you employed in Significant sales and/or property management listings Give examples of success in property sales and/or property management in Your examples must focus on properties and means for achieving success, not volume or value. Describe why your agency has been able to achieve this success. Service to clients Give examples of how your agency has displayed outstanding service to clients in Describe how your agency achieves a point of difference when delivering excellent service to clients.

8 Medium Residential Agency of the Year This award recognises excellence in agency practice in the residential sector, where an agency employs between 11 and 20 people (inclusive), and is a business with a single location. Please supply list of current staff names and roles at time of application. The agency may have multiple offices in one city or regional location, but may not be a multiple city or national franchise group. This award is not judged on sales figures. This award is not judged on sales figures. Agency achievements Outline the key achievements of the agency during Business development plan State the main priorities in your business plan and include an explanation for choosing these priorities. Professional development Describe professional development strategies that you used in 2016 to develop your staff to their maximum potential. Highlight goals you wish to achieve in developing your staff in the future. Marketing Highlight the most successful marketing strategies you employed in Significant sales and/or property management listings Give examples of success in property sales and/ or property management in Your examples must focus on properties and means for achieving success, not volume or value. Describe why your agency has been able to achieve this success. Service to clients Give examples of how your agency has displayed outstanding service to clients in Describe how your agency achieves a point of difference when delivering excellent service to clients.

9 Small Residential Agency of the Year This award recognises excellence in agency practice in the residential sector, where an agency employs between 10 people (inclusive) or fewer and where the business entity operates from a single or sole location. Please supply list of current staff names and roles at time of application. This award is not judged on sales figures. Agency achievements Outline the key achievements of the agency during Business development plan State the main priorities in your business plan and include an explanation for choosing these priorities. Professional development Describe professional development strategies that you used in 2016 to develop your staff to their maximum potential. Highlight goals you wish to achieve in developing your staff in the future. Marketing Highlight the most successful marketing strategies you employed in Significant sales and/or property management listings Give examples of success in property sales and/ or property management in Your examples must focus on properties and means for achieving success, not volume or value. Describe why your agency has been able to achieve this success. Service to clients Give examples of how your agency has displayed outstanding service to clients in Describe how your agency achieves a point of difference when delivering excellent service to clients.

10 Commercial Agency of the Year This award recognises excellence in agency practice. It covers the commercial sector, including small, medium and large agencies. The agency may have multiple offices in one city or regional location, but may not be a multiple city or national franchise group. All offices must trade under the one business entity and hold accredited agency membership. This award is not judged on sales figures. Agency achievements Outline the key achievements of the agency during Business development plan State the main priorities in your business plan and include an explanation for choosing these priorities. Professional development Describe professional development strategies used in 2016 to develop your staff to their maximum potential. Highlight goals you wish to achieve in developing your staff in the future. Marketing Highlight the most successful marketing strategies you employed in Significant sales and/or property management listings Give examples of success in property sales and/ or property management in Your examples must focus on properties and means for achieving success, not volume or value. Describe why your agency has been able to achieve this success. Service to clients Give examples of how your agency has displayed outstanding service to clients in Describe how your agency achieves a point of difference when delivering excellent service to clients.

11 Buyers Agency Office of the Year This award recognises excellence in buyers agency practice. It covers the sector, including small, medium and large agencies where 75% of the business is buyers agency based. The agency may have multiple offices in one city or regional location, but may not be a multiple city or national franchise group. All offices must trade under the one business entity and hold accredited agency membership. This award is not judged on sales figures. Agency achievements Outline the key achievements of the agency during Business development plan State the main priorities in your business plan and include an explanation for choosing these priorities. Professional development Describe professional development strategies used in 2016 to develop your staff to their maximum potential. Highlight goals you wish to achieve in developing your staff in the future. Marketing Highlight the most successful marketing strategies you employed in Significant sales and/or property management listings Give examples of success in buyer s agent sales in Your examples must focus on properties and means for achieving success, not volume or value. Describe why your agency has been able to achieve this success. Service to clients Give examples of how your agency has displayed outstanding service to clients in Describe how your agency achieves a point of difference when delivering excellent service to clients.

12 Regional Residential Agency of the Year This award recognises excellence in regional agency practice. The agency may have multiple offices in a regional area, but may not be a multiple city or national franchise group. This award is not judged on sales figures. All offices must trade under the one business entity and hold accredited agency membership. Regional Area means those Zones in Queensland which are not included within the South East Queensland Area. South East Queensland Area means those Zones located either wholly or predominately within the local government area boundaries of the Noosa Shire, Somerset Regional, Sunshine Coast Regional, Moreton Bay regional, Lockyer Regional, Ipswich City, Brisbane City, Redland City, Logan City, Gold Coast City, Scenic Rim Regional areas, as published by State of Queensland from time to time. Agency achievements Outline the key achievements of the agency during Business development plan State the main priorities in your business plan and include an explanation for choosing these priorities. Professional development Describe professional development strategies that you used in 2015 to develop your staff to their maximum potential. Highlight goals you wish to achieve in developing your staff in the future. Marketing Highlight the most successful marketing strategies you employed in Significant sales and/or property management listings Give examples of success in property sales and/or property management in Your examples must focus on properties and means for achieving success, not volume or value. Describe why your agency has been able to achieve this success. Service to clients Give examples of how your agency has displayed outstanding service to clients in Describe how your agency achieves a point of difference when delivering excellent service to clients.

13 Residential Salesperson of the Year This award recognises excellence in selling by individuals rather than agencies. It covers individuals working as principals, licensed agents or sales consultants in the residential sector in an accredited agency. This award is not judged on sales figures. Significant listing and sales achievements Give examples of outstanding listing and sales achievements in 2016 and explain why you believe these are significant. Your examples must focus on properties and means for achieving success, not volume or value. Commitment to quality customer service Give examples of when you have displayed a commitment to quality customer service in Describe how you achieve a point of difference when delivering excellent service to clients. Service and support to your agency and other staff Outline the most important responsibilities you believe you have to your agency. Describe your personal contributions to the success of the agency and your fellow staff in 2016, and explain why these made a difference. Personal milestones and career goals Describe your career goals and the strategies used to achieve your goals. What strategies do you have in place to further develop your knowledge and skills.

14 Commercial Salesperson of the Year This award recognises excellence in selling and leasing by individuals rather than agencies. It covers individuals working as principals, licensed agents or sales consultants; in the commercial sector in an accredited agency. This award is not judged on sales figures. Significant listing and sales achievements Give examples of outstanding listing and sales achievements in 2016 and explain why you believe these are significant. Your examples should focus on properties and means for achieving success, not volume or value. Commitment to quality customer service Give examples of when you have displayed a commitment to quality customer service in Describe how you achieve a point of difference when delivering excellent service to clients. Service and support to your agency and other staff Outline the most important responsibilities you believe you have to your agency. Describe your personal contributions to the success of the agency and your fellow staff in 2016 and explain why these made a difference. Personal milestones and career goals Describe your career goals and the strategies used to achieve your goals. What strategies do you have in place to further develop your knowledge and skills.

15 Residential Property Manager of the Year This award recognises excellence in property management in the residential sector by individuals rather than agencies. It covers individuals working in the residential sector in an accredited agency. This award is not judged on scale. Significant listings and management achievements Give examples of how you have demonstrated excellence in property management in 2016 and explain why you believe they are significant. Your examples should focus on properties and means for achieving success, not volume or value. If you are exclusively in a business development role, explain the strategies you implemented to achieve and maximise rental growth in Service to clients Give examples of how you have displayed outstanding service to lessors and/or tenants in 2016 and explain why you believe these are significant. Provide an example of how you have achieved a point of difference in the delivery of excellent service to tenants and lessors. Service and support to your agency and other staff Outline the most important responsibilities you believe you have to the agency where you are employed. Describe your personal contributions to the success of the agency and your fellow staff in 2016, and explain why these made a difference. Personal milestones and career goals Describe your career goals and the strategies used to achieve your goals. What strategies do you have in place to further develop your knowledge and skills.

16 Commercial Property Manager of the Year This award recognises excellence in property management in the commercial sector by individuals rather than agencies. It covers individuals working in the commercial sector in an accredited agency. This award is not judged on scale. Significant listings and management achievements Give examples of your outstanding listings and management achievements in 2016 and explain why you believe they are significant. Your examples should focus on properties and means for achieving success, not volume or value. They may include business development activities and/or property management functions. Service to clients Give examples of how you have displayed outstanding service to clients in 2016 and explain why you believe these are significant. Provide an example of how you have achieved a point of difference in the delivery of excellent service to clients. Service and support to agency and other staff Outline the most important responsibilities you believe you have to your agency. Describe your personal contributions to the success of the agency and your fellow staff in 2016, and explain why these made a difference. Personal milestones and career goals Describe your career goals and strategies you have used to achieve your goals. Describe any strategies in place to further develop your knowledge and skills.

17 Business Broker of the Year This award recognises excellence in business broking by individuals rather than agencies. Significant business broking achievements Give examples of outstanding achievements in business broking in 2016 and explain why you believe these are significant. Commitment to quality customer service Give examples of when you have displayed a commitment to quality customer service in Describe how you achieve points of difference when delivering excellent service to clients. Service and support to your agency and other staff Outline the most important responsibilities you believe you have to your agency. Describe your personal contributions to the success of the agency and your fellow staff in 2016, and explain why these made a difference. Personal milestones and career goals Describe your career goals and the strategies used to achieve your goals. What strategies do you have in place to further develop your knowledge and skills.

18 Buyers Agent of the Year This award recognises excellence in buyers agency practice by individuals rather than agencies. Business challenges Give examples of challenges in buyers agency practice that you have faced in 2016 and explain how you have overcome these challenges. Include details of a difficult client or assignment and explain what resources you drew on to resolve the difficulties and exceed your client s expectations. Explain how you have developed business relationships to improve practices within your agency. Innovation What new ideas and innovative procedures have you implemented in your business/services over the past year? Describe how they have contributed to your positioning and differentiation in the marketplace. How do you use information technology to deliver superior service and achieve exceptional results for your clients? Risk management Describe two major risk management issues that you have encountered and how you controlled these risks. Leadership and contribution to the industry How have you demonstrated leadership in buyers agency practice in 2016? Explain how you have contributed to the industry and why you think these contributions will improve buyers agency practice and its standing within the real estate industry. Discuss the ways buyers agents complement other property professionals in meeting consumer needs.

19 Corporate Support Person of the Year This award recognises excellence amongst support staff in either the residential or commercial sectors by individuals rather than agencies. It is intended for individuals who must hold a general support position eg. receptionist, office manager, administrator etc. Personal presentation and practices Describe the three most important aspects of personal presentation and practices you display in a real estate agency. Personable and polite manner Describe the three most effective ways you communicate in your day-to-day work. Relations with clients/customers Describe the three most successful qualities that have enabled you to establish good relations with clients and customers. Support for fellow workers Describe three successful examples or situations that exhibit your outstanding support for fellow workers. Initiative Describe three work situations in which you have displayed initiative. Effective completion of administrative duties Describe the three most important factors you consider when undertaking administrative duties.

20 Rookie of the Year This award recognises excellence amongst newcomers to the industry (within two years of date of initial licensing or registration) in either the residential or commercial sectors. Entrants must have held their licence or registration for no more than two years at the time of winning the award. Entrants must supply a copy of their OFT Real Estate Registration Certificate. Commitment to quality customer service Describe examples of your commitment to quality customer service in Service and support to your agency and other staff Outline the most important responsibilities you believe you have to your agency. Describe your personal contributions to the success of the agency and your fellow staff in 2016 and explain why these made a difference. Initiative Describe examples of when you have displayed initiative in your position in Good understanding of office and legislative standards applicable to the position Describe the most important areas in which you were required and able to meet office and legislative standards applicable to your position in Career and professional objectives Describe your career and professional objectives and the steps you have taken to achieve these objectives in Commitment to professional and ethical standards Give examples of how you have displayed a commitment to professional and ethical standards of practice in 2016.

21 Auctioneer of the Year This award recognises auctioneering skills in the industry. Nominees must be individuals, not agencies. All nominees must be REIQ practising members and an employee of a REIQ accredited agency at the time of application and hold a current auctioneer s licence. Nominations for this award category will only require a completed nomination form. All nominees will be required to compete at the Auctioneer of the Year heats hosted by the REIQ on 7 June Finalists will be required to compete at the Auctioneer of the Year finals on 17 June 2016 at the Brisbane Powerhouse. The nominee agrees to abide by the rules as stated or additional rules imposed by the organisers of the contest before the start of the heats and finalist sessions; The nominee will need to read the conditions of auction, highlight the clauses in the contract of sale, answer questions from bidders prior to commencing the auction, and ensure they conduct the auction according to the laws relating to the auction; The preamble and auction must be finalised within a maximum timeframe; The final judging will consist of a maximum of four nominees who have received the highest points from the judges; and The properties to be auctioned in the heats and the final will be chosen by the organisers.

22 Community Service This award recognises the outstanding contribution of accredited agencies or individuals involved in community service. Nominees must be an REIQ accredited agency, practising, associate or corporate affiliate member. Community service program Provide details of your 2016 community service program. Include details on time spent and monies raised or contributed. Rationale Provide a rationale for your involvement in this community service program. Benefit to the community Describe how this program has made a difference to the wider community.

23 Regional Salesperson of the Year This award recognises excellence in sales in a regional area by individuals rather than agencies. This award is not judged on sales figures. Regional Area means those Zones in Queensland which are not included within the South East Queensland Area. South East Queensland Area means those Zones located either wholly or predominately within the local government area boundaries of the Noosa Shire, Somerset Regional, Sunshine Coast Regional, Moreton Bay regional, Lockyer Regional, Ipswich City, Brisbane City, Redland City, Logan City, Gold Coast City, Scenic Rim Regional areas, as published by State of Queensland from time to time. Significant project achievements Give examples of outstanding regional/rural listing and achievements in 2016 and explain why you believe these are significant. Your examples must focus on properties and means for achieving success, not volume or value. Commitment to quality customer service Give examples of when you have displayed a commitment to quality customer service in Describe how you achieve a point of difference when delivering excellent service to clients. Service and support to your agency and other staff Outline the most important responsibilities you believe you have to your agency. Describe your personal contributions to the success of the agency and your fellow staff in 2016, and explain why these made a difference. Personal milestones and career goals Describe your career goals and the strategies used to achieve your goals. What strategies do you have in place to further develop your knowledge and skills.

24 Business Development Manager of the Year This award recognises excellence in business development management. Significant business development achievements Give examples of outstanding business development achievements in 2016 and explain why you believe these are significant. Commitment to quality customer service Give examples of when you have displayed a commitment to quality customer service in Describe how you achieve a point of difference when delivering excellent service to clients. Service and support to your agency and other staff Outline the most important responsibilities you believe you have to your agency. Describe your personal contributions to the success of the agency and your fellow staff in 2016, and explain why these made a difference. Personal milestones and career goals Describe your career goals and the strategies used to achieve your goals. What strategies do you have in place to further develop your knowledge and skills.

25 Tips for nominees Make sure you are eligible and applying for the correct category. Don t leave it too late The closing date for receipt of submissions is 5pm Friday 28 October Late entries will not be accepted. What did you achieve in concrete terms? How do you know? Focus on best practice The goal of the REIQ Awards for Excellence is to foster excellence and best practice. Nominees should address those aspects of their professional practices that exemplify excellence and achievement in the profession. Give the judges as much information as you can to help them understand and appreciate your achievements. For example, it is not sufficient to say: I provide strong leadership to other staff members in my agency. A fuller response might be: An example of the way I provide leadership to other staff members in my agency is my establishment of a mentoring program matching new and junior staff members with more experienced practitioners, which includes regular meetings with the mentor to discuss problems, to brainstorm solutions, and to discuss progress in resolving problems. Avoid exaggeration Be realistic about your achievements and ensure that your claims about sales success can be substantiated. Excessive and exaggerated claims about business success are not an appropriate response to the criteria. Examples which demonstrate best practice and professionalism are more appropriate. Keep it professional The submission is a professional document and should be presented as such, including attention to word processing and photocopying to ensure the document is legible and conforms to submission guidelines. Responses to criteria should be checked carefully to ensure they do not contain errors in spelling, punctuation and grammar. There is an expectation that the submission, while being professional, should be completed by the nominee themselves. Further information Nominations now online REIQ.awardsplatform.com Lauren Greene events@reiq.com.au