Diploma of Leadership and Management (BSB51915)

Transcription

1 Course information Diploma of Leadership and Management (BSB51915) V PSA Committed to better health PSA4998 This qualification offered by the PSA is part of the Business Services Training Package (BSB) developed by the government to standardise training nationally. The qualification is recognised throughout Australia. The course requires participation in face to face or online sessions together with workplace projects and group presentations to demonstrate competence.

2 Course aim This course aims to build the participants skills, abilities and experience in leadership and management across a range of industry contexts. Participants will be able to plan, organise, implement and monitor their own workload and their team s workload to support their organisation s requirements. Course overview This training consists of online learning portal, face to face sessions or live classroom sessions and hard copy learner guides which will help you build your knowledge and skills in a managerial environment. You must successfully complete 12 units to attain the qualification. The units which PSA delivers are listed and described in the section Course content. Assessment involves a variety of methods including project work, question and answers, presentations and some observations. The program is designed so you build upon your managerial skills within the pharmaceutical environment. The non-pharmacy environment stream is also available upon request. Benefits of the course Successful completion of the Diploma of Leadership and Management BSB51915 will provide you with a nationally recognised qualification. Whilst the course is tailored to the pharmacy setting, the skills obtained are applicable to any management role. Eligibility You are either working in a management role or wish to develop the skills necessary to take on a management role. Language, literacy and numeracy The minimum requirement is that you have completed Year 10 English and Maths, or equivalent. If you are concerned about your skills in this area, contact the PSA and we will provide you with contact details for appropriate courses. Diploma of Leadership and Management (BSB51915) V3 I Pharmaceutical Society of Australia Ltd. I 2

3 Course content - 12 units required Unit code BSBLDR501 (core unit) BSBLDR502 (core unit) BSBWOR502 (core unit) BSBMGT517 (core unit) BSBCUS501 BSBMGT502 BSBINM501 BSBWHS501 Unit title Develop and use emotional intelligence Understand how to use emotional intelligence to increase self-awareness, selfmanagement, social awareness and relationship management in the context of the workplace This activity has been accredited for 6 hours of Group 2 CPD (or 12 CPD credits) suitable for inclusion in an individual pharmacist s CPD plan. CV16LDR501 Lead and manage effective workplace relationships Learn how to establish and manage processes and procedures to support workplace relationships taking into account the organisation's values, goals and cultural diversity for inclusion in an individual pharmacist s CPD plan. CV16LDR502 Lead and manage team effectiveness Develop the ability to lead teams to build a positive culture within work teams and to actively engage with the management of the organisation This activity has been accredited for 3.75 hours of Group 2 CPD (or 7.5 CPD credits) suitable for inclusion in an individual pharmacist s CPD plan. CV16WOR502 Manage operational plan Learn how to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation s productivity and profitability plans This activity has been accredited for 5.25 hours of Group 2 CPD (or 10.5 CPD credits) suitable for inclusion in an individual pharmacist s CPD plan. CV16MGT517 Manage quality customer service Understand your customers and their pharmaceutical needs. Meet their needs with sensational customer service. Set service standards and train your staff to meet and exceed those standards for inclusion in an individual pharmacist s CPD plan. CV16CUS501 Manage people performance Learn how to encourage high performance through the use of performance indicators and regular effective feedback. Coach for excellence for inclusion in an individual pharmacist s CPD plan. CV16MGT502 Manage an information or knowledge management system Manage business information and the retention of corporate knowledge. Focus on the skills and knowledge required to organise training in the use of, and effective management of systems for inclusion in an individual pharmacist s CPD plan. CV16INM501 Ensure a safe workplace Understand your legal obligations for work health and safety. Develop clear policies and procedures that protect your staff and ensure that accidents are foreseen and prevented This activity has been accredited for 3.5 hours of Group 2 CPD (or 7 CPD credits) suitable for inclusion in an individual pharmacist s CPD plan. CV16WHS501 Diploma of Leadership and Management (BSB51915) V3 I Pharmaceutical Society of Australia Ltd. I 3

4 Unit code BSBFIM501 BSBINN502 BSBMKG514 BSBWOR501 Unit title Manage budgets and financial plans Includes planning and implementing financial management approaches, supporting team members whose role involves aspects of financial operations, monitoring and controlling finances, and reviewing and evaluating effectiveness of financial management processes in line with the financial objectives of the work team and the organisation This activity has been accredited for 5.5 hours of Group 2 CPD (or 11 CPD credits) suitable for inclusion in an individual pharmacist s CPD plan. CV16 FIM501 Build and sustain an innovative work environment Develop and implement a holistic approach to the integration of innovation across the pharmacy. Implement strategies to encourage innovative thinking in staff and allow them to develop innovative approaches to job tasks This activity has been accredited for 4.5 hours of Group 2 CPD (or 9 CPD credits) suitable for inclusion in an individual pharmacist s CPD plan. CV16 INN502 Implement and monitor marketing activities Learn how to market the pharmacy and its product range in a rapidly changing environment. Develop strategies to compete against other pharmaceutical distribution channels both existing and emerging for inclusion in an individual pharmacist s CPD plan. CV16 MKG514 Manage personal work priorities and professional development Be a role model for planning, organising and effective time management whilst maintaining the right work/life balance. Seize development opportunities to improve your own skills for inclusion in an individual pharmacist s CPD plan. CV16 WOR501 Learning objectives (elements and performance criteria) of each unit is available from (Search using the unit code.) Diploma of Leadership and Management (BSB51915) V3 I Pharmaceutical Society of Australia Ltd. I 4

5 Course fees and payment terms All course fees are GST free. Full qualification enrolment: $4,500 Fees per unit: Units (12 are required for the full qualification) Unit fee BSBLDR501 Develop and use emotional intelligence $375 BSBLDR502 Lead and manage effective workplace relationships $375 BSBWOR502 Lead and manage team effectiveness $375 BSBMGT517 Manage operational plan $375 BSBCUS501 Manage quality customer service $375 BSBMGT502 Manage people performance $375 BSBINM501 Manage an information or knowledge management system $375 BSBWHS501 Ensure a safe workplace $375 BSBFIM501 Manage budgets and financial plans $375 BSBINN502 Build and sustain an innovative work environment $375 BSBMKG514 Implement and monitor marketing activities $375 BSBWOR501 Manage personal work priorities an professional development $375 PSA has flexible payment options: Study now, pay later with VET FEE-HELP* and pay no up-front course fees. Single payment of $4,500. Monthly or quarterly equal instalments across 12 months option available to PSA members: $375 (12 monthly instalments) / $1,125 (4 quarterly instalments; 1 instalment every 3 months). * VET FEE-HELP is available for Australian citizens or humanitarian refugees to defer their fees as income contingent loans. For more detailed information regarding our fees and payment options, please refer to the PSA website or contact your local PSA Branch. Diploma of Leadership and Management (BSB51915) V3 I Pharmaceutical Society of Australia Ltd. I 5

6 Refund policy This refund policy applies to all students who are entitled to VET FEE-HELP assistance, even if they choose not to access it. To be entitled to VET FEE-HELP assistance a person must be an Australian citizen or the holder of a permanent humanitarian visa who will be resident in Australia for the duration of their VET units of study. PSA will repay to a student who is, or would be, entitled to VET FEE-HELP assistance any VET tuition fees that he or she may have paid for a VET Unit of study if the student withdraws from that unit on or before the relevant census date. This does not apply where VET tuition assurance arrangements have been activated and the student has elected the VET course assurance option for that unit. Where a student withdraws from a VET unit of study after the relevant census date, any refund of VET tuition fees is at the discretion of the Pharmaceutical Society of Australia. All refunds must be requested in writing to the PSA with name, address, contact details, course details, date and reason for requesting a refund. Course fees are non-transferable. Length of the course The course includes integrated assessments to show competence over the duration of the course. The course should be completed within months of its commencement. However, if more time is needed to demonstrate competency, this will be considered and approved on an individual basis. Please contact the PSA if more time is required. Enrolment process You can enrol at any time. Complete the enrolment form and send to the PSA along with your payment. Once your enrolment and payment is processed, you will receive all course materials along with a confirmation letter outlining your study schedule. Recognition of prior learning and mutual obligation Recognition of prior learning (RPL) is a process by which a prospective student can demonstrate knowledge and competencies currently held, as a result of past experience or training, and through this, possibly gain credit towards a qualification. If you wish to be considered for RPL you must contact the PSA, who will consider your application. If it is decided to progress with RPL you will be advised of the associated fee and matched with an appropriate trainer who will provide details of the evidence required. As a Registered Training Organisation (RTO), the PSA also has a Mutual Recognition Policy, which means that we will accept credentials issued by any other RTO in any State/Territory of Australia. If you can demonstrate that you have completed, or partially completed, relevant certificates or units of competency through another RTO, the PSA will recognise and grant credit for all relevant prior learning encompassed in these. Diploma of Leadership and Management (BSB51915) V3 I Pharmaceutical Society of Australia Ltd. I 6

7 Access, equity and privacy The PSA and its employees embrace the principles of Work Health and Safety and strive to ensure that all potential and current students receive access and equity into all organised courses. In regard to training courses for which it is responsible, the PSA strives to ensure that any person who meets the entrance criteria has appropriate access to resources to achieve a positive outcome. The PSA is an equal opportunity organisation and encourages people with disabilities to access government funded training. We also respect an individual s right to privacy and will meet all requirements of the Privacy Legislation when dealing with student information and records. Welfare services Some students may be eligible for the Pensioner Education Supplement while undertaking this course. Please contact Centrelink for further information on What happens if I have problems while undertaking the course? If you have any problems or concerns while undertaking the course, your first point of contact is your Training Officer in your local PSA branch. What happens if I am judged to be not yet competent in the assessment? Firstly, the assessor will discuss this with you in detail and you will be given an opportunity to resubmit the assessment. This may require you to review course notes, undertake further research and discuss the marker/assessor s comments with your mentor or peers. Disciplinary procedures Your assessment portfolio will have a date/s by which it must be completed and returned for assessment. You may extend this period if required, however, you must notify the PSA, as assessments returned late without official extension may incur a penalty. In special circumstances consideration will be given regarding extensions and any other appropriate adjustments discussed. All content provided in your projects, assignments and assessment tasks must be your own work. It should be understood, the PSA cannot accept or assess any work submitted which has been plagiarised. How do I access my student record? If you wish to access your student record after completion of the unit/course you must request this in writing to the PSA. Diploma of Leadership and Management (BSB51915) V3 I Pharmaceutical Society of Australia Ltd. I 7

8 Appeals and complaints We encourage individuals to discuss any problems they may have with their trainer or with a representative of the PSA. These informal discussions are seen as an opportunity to improve the course. If the issues are not resolved satisfactorily then a formal complaint or appeal can be made. Formal complaints must be made in writing. The PSA Appeals and Complaints form is available for download on our website or you may like to contact us for more information. In the event an appeal or complaint cannot be resolved, you may contact consumer affairs in your local state for further advice Diploma of Leadership and Management (BSB51915) V3 I Pharmaceutical Society of Australia Ltd. I 8

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