Performance Management and Appraisal. Module 9-1

Transcription

1 9 Performance Management and Appraisal Module 9-1

2 Learning Objectives 1. Define performance management and discuss how it differs from performance appraisal. 2. Describe the appraisal process. 3. Set effective performance appraisal standards. Module 9-2

3 Learning Objectives 4. Develop, evaluate, and administer at least four performance appraisal tools. 5. Explain and illustrate the problems to avoid in appraising performance. Module 9-3

4 Learning Objectives 6. Discuss the pros and cons of using different raters to appraise a person s performance. 7. Perform an effective appraisal interview. Module 9-4

5 Define performance management and discuss how it differs from performance appraisal. Module 9-5

6 Basic Concepts In Performance Management and Appraisal The performance appraisal process Why appraise performance? The importance of continuous feedback Performance management odefinition Module 9-6

7 Review The process Why do it? Continuous feedback Performance management Module 9-7

8 Describe the appraisal process. Module 9-8

9 The Performance Appraisal Process Why appraise performance? Continuous feedback Performance management Module 9-9

10 Review Pay and promotions Planning Career planning Training and development Ongoing feedback Teamwork and change Module 9-10

11 Set effective performance appraisal standards. Module 9-11

12 Employee s Goals and Performance Standards HR in practice: how to set effective goals oassign specific goals oassign measurable goals oassign challenging but doable goals oencourage participation Module 9-12

13 Employee s Goals and Performance Standards Basing appraisal standards on required competencies The role of job descriptions Module 9-13

14 Who Should Do the Appraising? Peer appraisals Rating committees Self-ratings Appraisal by subordinates 360-degree feedback Module 9-14

15 Techniques for Appraising Performance Graphic rating scale method What to rate? Module 9-15

16 Review Effective goals Competencies Job descriptions Appraisers Module 9-16

17 Develop, evaluate, and administer at least four performance appraisal tools. Module 9-17

18 Performance Appraisal Tools Alternation ranking Paired comparison Forced distribution Critical incident Narrative forms Behaviorally Anchored Rating Scales (BARS) Module 9-18

19 Performance Appraisal Tools Mixed standard scales Management by objectives (MBO) Computerized and web-based performance appraisal Electronic performance monitoring (EPM) Module 9-19

20 Review Alternation Pairs Distribution Incidents Narratives BARS Scales MBO Computerized EPM Module 9-20

21 Explain and illustrate the problems to avoid in appraising performance. Module 9-21

22 Dealing with Appraisal Problems and Interviews Potential appraisal problems ounclear standards ohalo effect ocentral tendency oleniency or strictness orecency effects obias Module 9-22

23 Review Halo Effect Bias Unclear Standards Central Tendency Recency Effect Leniency/ Strictness Module 9-23

24 Discuss the pros and cons of using different raters to appraise a person s performance. Module 9-24

25 Guidelines for Effective Appraisals Know the problems Use the right tool Keep a diary Get agreement on a plan Ensure fairness Appraisals and the law Module 9-25

26 Review Problems Tools Records Fairness Legal Ethics Module 9-26

27 Perform an effective appraisal interview. Module 9-27

28 Managing the Appraisal Interview Types of appraisal interviews How to conduct the appraisal interview oobjective data odon t get personal oencouragement oagreement Module 9-28

29 Managing the Appraisal Interview Handling a defensive subordinate Criticizing a subordinate The formal written warning Realistic appraisals Module 9-29

30 Performance Management Performance management vs. appraisals Information technology Talent management Appraisal and active management Segmenting employees Module 9-30

31 Performance Management Summary Direction sharing Goal alignment Ongoing performance monitoring Ongoing feedback Coaching and developmental Recognition and rewards Module 9-31

32 Review Type of interviews Defensiveness Criticism Warnings Realism Performance management vs. appraisals Talent management Module 9-32