INFORMATION SECURITY MANAGEMENT MATURITY: A STUDY OF SELECT ORGANIZATIONS
|
|
- Claire Long
- 6 years ago
- Views:
Transcription
1 INFORMATION SECURITY MANAGEMENT MATURITY: A STUDY OF SELECT ORGANIZATIONS ABHISHEK NARAIN SINGH DEPARTMENT OF MANAGEMENT STUDIES INDIAN INSTITUTE OF TECHNOLOGY DELHI MARCH, 2014
2 Indian Institute of Technology Delhi (IITD), New Delhi, 2014
3 INFORMATION SECURITY MANAGEMENT MATURITY: A STUDY OF SELECT ORGANIZATIONS By ABHISHEK NARAIN SINGH Department of Management Studies Submitted In fulfillment of the requirements of the degree of Doctor of Philosophy to the Indian Institute of Technology Delhi March, 2014
4 CERTIFICATE This is to certify that the thesis entitled Information Security Management Maturity: A Study of Select Organizations being submitted by Abhishek Narain Singh to the Department of Management Studies, Indian Institute of Technology Delhi for the award of the degree of Doctor of Philosophy (Ph.D.), is a record of bonafide research work carried out by him. He has worked under our guidance and supervision and fulfilled the requirements for the submission of the thesis, which has attained the standard required for a Ph.D. degree of the institute. The results presented in this thesis have not been submitted elsewhere for the award of any degree or diploma. (Prof. M. P. Gupta) Research Supervisor Department of Management Studies Indian Institute of Technology Delhi New Delhi , India (Dr. Amitabh Ojha) Research Supervisor Research Design and Standards Organization Ministry of Railway, Government of India Lucknow , India
5 ACKNOWLEDGEMENT I express my deepest gratitude to my guides, Prof. M. P. Gupta and Dr. Amitabh Ojha, whose continuous support and guidance on every step helped me understand the research problem, issues, and finally in writing the thesis. I am indebted for their personal support and professional guidance in the area of data analysis, its interpretation, and presentation of the facts in a structured format. They also provided me a valuable learning environment that helped in evolving and familiarizing the information security management concepts for this research study. I am grateful to Prof. Sushil for his rich scholarly inputs that facilitated my research work. I also sincerely thank to Prof. S. K. Gupta and Prof. S. K. Jain for their support and encouragement while pursuing my research work. I am very much thankful to the academicians, reviewers and editors for their valuable comments on my papers submitted for conferences/journal publications. I am very much thankful to the Deutscher Akademischer Austausch Dienst (German Academic Exchange Service) for providing me the opportunity and financial support to work in the Institute for Information, Organization, and Management - Munich School of Management at Ludwig- Maximilians-University Munich in Germany as a visiting scholar. I am grateful to Prof. Dr. Dres. h.c. Arnold Picot and Prof. Dr. Johann Kranz, with whom I worked during my stay in Germany, for their valuable suggestions and inputs to my research study. It will be unfair to forget my fellow research colleagues including Dr. M. M. Chaturvedi, Dr. Sreejith, Mr. Amit Srivastava, Mr. Krishnendu Shaw, Ms. Priyanka Jaiswal, Mr. Sumant Biswas,
6 and Felix Haeussinger who provided their personal support and valuable inputs throughout my doctoral work. I am also grateful to Mr. Vijay Devnath and Mr. Vineet Sehgal who were very kind and supported me a lot on the task of data collection. I am thankful to the respondents to my study, for their time and support for this study. I also thank the office staff of Department of Management Studies for their assistance and cooperation. Nevertheless, for the grace of God and good wishes of my family members and friends, it would not have been possible to complete the work. New Delhi (Abhishek Narain Singh)
7 Abstract In this research, study of information security practices of select organizations has been carried out with the aim to derive useful lessons. This is relevant as in present era of borderless and highly connected modern organizations, the use of IT/ICT mediums for conducting various business processes have become inevitable. The organizations have become, and becoming, more and more dependent on their information systems day-by-day. Depending upon the nature of work, it is nearly impossible for many organizations to conduct day-to-day operations without proper functioning of their information systems. In such a scenario, securing business information and information assets from unauthorized access, loss, and misuse have become a challenge for organizations. In past, managing information security in organizations has largely been a technical challenge. Therefore, the focus of the discipline has been more on the technological aspects of information security. With maturity of the information security literature, the discipline has evolved over the period in many waves, such as, management, organizational and institutional. The evolution has witnessed the introduction of various management, human, organizational, behavioral, legal, and other aspects along with the technical side of the discipline. In the course of literature review for the present research study, multiple dimensions of information security highlighted by previous researchers were studied, and various information security management (ISM) frameworks were examined. As highlighted by scholars, there is a gap of a comprehensive ISM framework which focuses on the management aspects of information security in organizations. Taken this in account, this research applies mixed method approach to investigate various management factors related to information security in organizations across all levels. In the exploratory phase of the research, comprehensive literature review on the subject was done. Keyword analysis was applied to identify various dimensions/factors of organizational ISM. To supplement the findings of literature review, participation in various conferences, workshops and seminars on the subject was made. This helped to understand and explore key challenges of organizational ISM and current issues in this field. In addition, views of experts i
8 from industry, academia and government were solicited to confirm the organizational ISM factors and various linkages among them. This enabled to develop an empirical organizational ISM framework for the study. The framework presents ISM as a management phenomenon for organizations. In a holistic approach, framework integrates ISM activities from all the three levels; strategic, tactical and operational in an organization. The Conceptual framework, in the form of an input-processoutput model, considers ISM as a dynamic, repeatable and self-improvement exercise for organizations. Input dimension consist ten ISM factors from various strategic, tactical, operational and performance level factors of organizational ISM. The process dimension refers Plan-Do-Check-Act (PDCA) cycle that shows ISM as a continuous and self-improvement exercise for organizations. However, output is measured in terms of organizational ISM maturity. As the extant literature on ISM suggests, information security maturity is the current status of ISM practices of an organization. Scholars draw attention towards a gap for a mechanism to measure the information security practices, and thus the evaluation of ISM maturity of organizations. To fulfill this gap, the present study develops an ISM maturity assessment instrument with the help of literature review and experts' opinion. The instrument evaluates the current ISM practices of organizations on a five level maturity scale. Next, in the empirical phase of the research, a questionnaire based survey was conducted for respondents across the hierarchy and functions in organizations from multiple industries (IT, telecommunication, banking, transportation and others) to test the empirical organizational ISM framework. A questionnaire tool was developed, pilot tested and checked for its validity and reliability. Various statistical tests were performed on the received responses to examine and validate the linkages among various organizational ISM factors, as identified from the exploratory study. Further, suitable statistical analyses (such as correlation, step-wise linear regression, structural equation modeling, etc.) were conducted to verify the structural relationships among various strategic, tactical, operational, and performance factors of organizational ISM. ii
9 In the third phase of the research, six case studies were conducted using qualitative research approach to examine the ISM practices of select organizations and to access their current ISM maturity levels. In a multi case study design, six medium and large size organizations from ITdevelopment and services, telecommunication infrastructure services, and, IT and business consulting industries were selected. Out of six, three organizations are from India and other three are from Germany. In total 42 semi-structured interviews were conducted from employees across the hierarchy in organizations. An interview questionnaire template was used for this purpose. All the interviews were conducted face-to-face, in the regular settings of respondents and were audio recorded. Each interview lasted approximately 45 to 50 minutes and their transcript was made for further analysis of the interview data. Key observations from the interviews were presented using descriptive analysis methodology. Further, SAP-LAP (Situation, Actor, Process Learning, Action, Performance) method of inquiry was used to analyze the cases. In addition to this, ISM maturity evaluation of the case organizations was done using the ISM maturity assessment instrument developed for the research study. Finally, a synthesis exercise was done to derive the learnings from various phases of the research. Implications are derived from the findings of exploratory, empirical and case studies for practitioners as well as for research. Limited response rate for questionnaire based survey and case studies from few select industries are the limitations of present research study. Key contributions of the research include the proposed organizational ISM framework and the ISM maturity assessment instrument for organizations. This study also opens avenues for future research as; the framework suggested in this research can be applied and tested in varying contexts (e.g. industries, sectors, etc.), and further research can be conducted focusing separately on various strategic, tactical, operational and performance factors of organizational ISM. iii
10 Table of Contents Abstract Table of Contents List of figures List of tables List of abbreviations Page No. i iv ix xi xiv Chapter 1: Introduction 1.1 Background What is information security? What is information security management? Motivation for research Outline of the study Organization of the thesis Concluding remarks 11 Chapter 2: Literature Review 2.1 Introduction Evolution of information security discipline Keyword analysis Dimensions of information security management Information security management system Information security management frameworks Information security management maturity Information security management maturity frameworks Organizational challenges of information security management Research gaps Concluding remarks 41 iv
11 Chapter 3: Research Design 3.1 Introduction Research questions Research objectives Scope of the study Framework of organizational information security management Input dimension Process dimension Output dimension Research methodology Justification for mixed method Questionnaire design and administration Design of the questionnaire Pilot testing and administration of questionnaire Instrument for assessing organizational ISM maturity Case studies Justification for case selections Concluding remarks 64 Chapter 4: Exploratory Study: Identifying Linkages among Organizational ISM Factors 4.1 Introduction Brainstorming sessions Experts opinion Linkages among organizational ISM factors: empirical framework Discussion Concluding remarks 83 Chapter 5: Empirical Study: Verify the Relationships among Organizational ISM Factors 5.1 Introduction 85 v
12 5.2 Exploratory factor analysis Validity and reliability of the survey instrument Sample characteristics Hypothesis of association Hypothesis of association strategic factors Hypothesis of association tactical factors Hypothesis of association operational factors Hypothesis of association strategic, tactical and operational factors Structural relationships among ISM factors: path analysis Discussion Concluding remarks 113 Chapter 6: Information Security Management Practices: Select Case Studies from Organizations in India 6.1 Introduction Case 1: Company-A Case background Key observations Case analysis ISM maturity assessment Case 2: Company-B Case background Key observations Case analysis ISM maturity assessment Case 3: Company-C Case background Key observations Case analysis ISM maturity assessment 150 vi
13 6.5 Discussion Concluding remarks 154 Chapter 7: Information Security Management Practices: Select Case Studies from Organizations in Germany 7.1 Introduction Case 4: Company-D Case background Key observations Case analysis ISM maturity assessment Case 5: Company-E Case background Key observations Case analysis ISM maturity assessment Case 6: Company-F Case background Key observations Case analysis ISM maturity assessment Discussion Concluding remarks 191 Chapter 8: Conclusion 8.1 Introduction Summary of the research Revisiting research questions and objectives Research questions revisited Research objectives revisited Major findings 202 vii
14 8.4.1 Key findings from exploratory study Key findings from empirical study Key findings from case studies Synthesis of the research Significant research contribution Implications of the study Implications for research Implications for practice Limitations of the study Future scope of research Concluding remarks 216 References Appendix Appendix I Information Security Management Questionnaire A1 - A5 Appendix II ISM Maturity Assessment Instrument A7 - A14 Appendix III ISM Interview Questionnaire Template A15 - A17 Appendix IV Structural Equation Modeling - Model Fit Summary A19 - A21 Curriculum Vitae A23 - A24 viii
Copyright is owned by the Author of the thesis. Permission is given for a copy to be downloaded by an individual for the purpose of research and
Copyright is owned by the Author of the thesis. Permission is given for a copy to be downloaded by an individual for the purpose of research and private study only. The thesis may not be reproduced elsewhere
More informationA Study of Job Satisfaction and Employee Productivity in Selected Organisations With Special Reference to SIDCUL, Udham Singh Nagar.
A Study of Job Satisfaction and Employee Productivity in Selected With Special Reference to SIDCUL, Udham Singh Nagar A Thesis submitted to the Kumaun University, Nainital (India) in partial fulfillment
More informationSTRATEGIC LEADERSHIP COMPETENCIES: A COMPARATIVE STUDY
STRATEGIC LEADERSHIP COMPETENCIES: A COMPARATIVE STUDY N S RAJAN DEPARTMENT OF MANAGEMENT STUDIES INDIAN INSTITUTE OF TECHNOLOGY DELHI JANUARY 2014 i Indian Institute of Technology Delhi (IITD), New Delhi,
More informationCONSUMER BUYING BEHAVIOUR FOR PASSENGER CARS IN INDIA
CONSUMER BUYING BEHAVIOUR FOR PASSENGER CARS IN INDIA by ARVINDER SINGH GILL Department of Management Studies Submitted in fulfillment of the requirements of the degree of DOCTOR OF PHILOSOPHY to the INDIAN
More informationA STUDY OF SELECT DIMENSIONS OF DEVELOPMENT OF THE SME SECTOR OF SRI LANKA
A STUDY OF SELECT DIMENSIONS OF DEVELOPMENT OF THE SME SECTOR OF SRI LANKA by A. SAJ U. MENDIS Department of Management Studies Submitted in fulfillment of the requirements of the degree of DOCTOR OF PHILOSOPHY
More informationELECTROSPINNING OF POLYACRYLONITRILE NANOFIBERS. by Sandip Basu
ELECTROSPINNING OF POLYACRYLONITRILE NANOFIBERS by Sandip Basu Department of Textile Technology Submitted in fulfilment of the requirements of the degree of Doctor of Philosophy to the Indian Institute
More informationContents Contents... ii List of Tables... vi List of Figures... viii List of Acronyms... ix Abstract... x Chapter 1: Introduction...
Exploring the Role of Employer Brand Equity in the Labour Market: Differences between Existing Employee and Job Seeker Perceptions By Sultan Alshathry A thesis submitted to The University of Adelaide Business
More informationA STUDY ON PESTICIDE MOBILITY AND PERSISTENCE FOR GEO-ENVIRONMENTAL POLLUTION MANIKAGUPTA. Deparbnent of Civil Engineering.
A STUDY ON PESTICIDE MOBILITY AND PERSISTENCE FOR GEO-ENVIRONMENTAL POLLUTION by MANIKAGUPTA Deparbnent of Civil Engineering Submitted in fiulfihnent of the requirements for the degree of I CGON0)tie)o1w
More informationTHE MICRO-FOUNDATIONS OF DYNAMIC CAPABILITIES, MARKET TRANSFORMATION AND FIRM PERFORMANCE. Tung-Shan Liao
THE MICRO-FOUNDATIONS OF DYNAMIC CAPABILITIES, MARKET TRANSFORMATION AND FIRM PERFORMANCE Tung-Shan Liao Thesis submitted to the Business School, The University of Adelaide, in fulfilment of the requirements
More informationFactors that influence the decision to adopt software upgrades in Australian small and medium sized businesses. A dissertation submitted by
Factors that influence the decision to adopt software upgrades in Australian small and medium sized businesses A dissertation submitted by David Roberts, B App Sc., Dip Ed, Grad Dip IT, MSc For the award
More informationDISSEMINATING ENERGY-EFFICIENT ILLUMINATION TECHNOLOGIES: A STUDY OF CFLS IN INDIA ARUN KUMAR CENTRE FOR ENERGY STUDIES
DISSEMINATING ENERGY-EFFICIENT ILLUMINATION TECHNOLOGIES: A STUDY OF CFLS IN INDIA BY ARUN KUMAR CENTRE FOR ENERGY STUDIES Submitted In fulfillment of the requirements of the degree of Doctor of Philosophy
More informationCOMPUTED PHASE EQUILIBRIA IN IRON-BASE TERNARY ALLOYS
COMPUTED PHASE EQUILIBRIA IN IRON-BASE TERNARY ALLOYS by K.C. HARI KUMAR APPLIED MECHANICS DEPARTMENT Thesis submitted in fulfilment of the requirements of the Degree of DOCTOR OF PHILOSOPHY be vt, to
More informationBusiness Excellence Model in Indian Context: A Select Study
Business Excellence Model in Indian Context: A Select Study by Sushil Kumar Agrawal Department of Management Studies Submitted in fulfillment of the requirements for the Degree of Doctor of Philosophy
More informationDestination segmentation: A recommended two-step approach
Destination segmentation: A recommended two-step approach Aaron Tkaczynski B. Bus (Hons) Submitted in fulfilment of requirements of the degree of Doctor of Philosophy Supervised by: Associate Professor
More informationThe Effects of Proactive Entrepreneurship and Social. Adaptability on Innovation: A Study of Taiwanese. SMEs Operating in China
The Effects of Proactive Entrepreneurship and Social Adaptability on Innovation: A Study of Taiwanese SMEs Operating in China by Kai-Ping Huang Supervisor: Dr. Karen Wang Co-Supervisor: Dr. John Chelliah
More informationSTUDIES ON DISPERSION COMPENSATING FIBERS AND ERBIUM DOPED FIBER AMPLIFIERS PARTHASARATHI PALAI
STUDIES ON DISPERSION COMPENSATING FIBERS AND ERBIUM DOPED FIBER AMPLIFIERS BY PARTHASARATHI PALAI Department of Physics Submitted in fulfillment; of the requirements of the degree of Doctor of Philosophy
More informationInformation technology adoption by companies in Thailand: a study of enterprise resource planning system usage
University of Wollongong Research Online University of Wollongong Thesis Collection 1954-2016 University of Wollongong Thesis Collections 2005 Information technology adoption by companies in Thailand:
More informationAn Investigation of the Impact Factors to Increase Citizens Engagement in E-participation on E- government in Saudi Arabia
An Investigation of the Impact Factors to Increase Citizens Engagement in E-participation on E- government in Saudi Arabia A THESIS SUBMITTED IN FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF THE DEGREE
More informationA STUDY OF INDIVIDUAL CONSUMER LEVEL CULTURE IN B2C E-COMMERCE THROUGH A MULTI-PERSPECTIVE itrust MODEL
A STUDY OF INDIVIDUAL CONSUMER LEVEL CULTURE IN B2C E-COMMERCE THROUGH A MULTI-PERSPECTIVE itrust MODEL A THESIS SUBMITTED IN FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF THE DEGREE OF DOCTOR OF PHILOSOPHY
More informationCopyright is owned by the Author of the thesis. Permission is given for a copy to be downloaded by an individual for the purpose of research and
Copyright is owned by the Author of the thesis. Permission is given for a copy to be downloaded by an individual for the purpose of research and private study only. The thesis may not be reproduced elsewhere
More informationIMPACT OF MONETARY AND NON-MONETARY REWARDS TOWARDS EMPLOYEE MOTIVATION : CASE STUDY OF GARMENT INDUSTRY IN SRI LANKA
IMPACT OF MONETARY AND NON-MONETARY REWARDS TOWARDS EMPLOYEE MOTIVATION : CASE STUDY OF GARMENT INDUSTRY IN SRI LANKA K. E. PERERA 128268J Degree of Master of Business Administration in Project Management
More informationTHREE DIMENSIONAL DYNAMIC ANALYSIS OF TALL BUILDINGS DUE TO WIND FORCES
THREE DIMENSIONAL DYNAMIC ANALYSIS OF TALL BUILDINGS DUE TO WIND FORCES by PRATIMA RANI BOSE Thesis submitted in fulfilment of the requirements for the degree of DOCTOR OF PHILOSOPHY Department of Civil
More informationSTRATEGIC FRAMEWORK FOR PERFORMANCE MEASUREMENT AND MANAGEMENT: A STUDY OF SELECT INDUSTRIES
STRATEGIC FRAMEWORK FOR PERFORMANCE MEASUREMENT AND MANAGEMENT: A STUDY OF SELECT INDUSTRIES NEETU YADAV DEPARTMENT OF MANAGEMENT STUDIES INDIAN INSTITUTE OF TECHNOLOGY DELHI JUNE 2014 Indian Institute
More informationDIMENSIONS OF ORGANISATIONAL KNOWLEDGE MANAGEMENT (OKM)
UNIVERSITY OF SOUTHERN QUEENSLAND DIMENSIONS OF ORGANISATIONAL KNOWLEDGE MANAGEMENT (OKM) A Study on Malaysian Managers using the Multidimensional USQ KM Scale A Dissertation submitted by Barbara Skadiang,
More informationEFFECTS OF ONLINE SOCIAL NETWORKING ON EMPLOYEES IN SRI LANKAN INFORMATION TECHNOLOGY ORGANIZATIONS
U8RARV ' UaiVtBStTV o: '.OHATUWA. SRI WM.< MOKATUWA EFFECTS OF ONLINE SOCIAL NETWORKING ON EMPLOYEES IN SRI LANKAN INFORMATION TECHNOLOGY ORGANIZATIONS MASTER OF BUSINESS ADMINISTRATION IN MANAGEMENT OF
More informationThe development of a multi-criteria approach for the measurement of sustainable performance for built projects and facilities
The development of a multi-criteria approach for the measurement of sustainable performance for built projects and facilities Grace K C DING BSc., MSc (Thesis) A thesis submitted in fulfilment of the requirements
More informationCritical Success Factors for Accounting Information Systems Data Quality
UNIVERSITY OF SOUTHERN QUEENSLAND Critical Success Factors for Accounting Information Systems Data Quality A dissertation submitted by Hongjiang Xu, M Com(IS), B Ec(Acc), CPA For the award of Doctor of
More informationUncovering the Two Faces: Drivers, Contexts, and Outcomes. of Corporate Social Inconsistency
Uncovering the Two Faces: Drivers, Contexts, and Outcomes of Corporate Social Inconsistency Limin Fu A thesis submitted to The University of Adelaide Business School in fulfillment of the requirement for
More informationInvestigating the Recognition and Adoption of the Qualifications Framework in the Hong Kong Logistics Industry
THE UNIVERSITY OF NEWCASTLE DOCTOR OF BUSINESS ADMINISTRATION Investigating the Recognition and Adoption of the Qualifications Framework in the Hong Kong Logistics Industry By Woon Kai Lai BSc (Hons) Student
More informationCAPITAL STRUCTURE DECISIONS UNDER MULTIPLE OBJECTIVES: A STUDY OF INDIAN CORPORATES. YAMINI AGARWAL Department of Management Studies
CAPITAL STRUCTURE DECISIONS UNDER MULTIPLE OBJECTIVES: A STUDY OF INDIAN CORPORATES by YAMINI AGARWAL Department of Management Studies Submitted in fulfillment of the requirements of the degree of DOCTOR
More informationFORMABILITY OF TAILOR-WELDED BLANKS OF LOW-CARBON STEELS IN STRETCH FORMING. Sushanta Kumar Panda
FORMABILITY OF TAILOR-WELDED BLANKS OF LOW-CARBON STEELS IN STRETCH FORMING by Sushanta Kumar Panda Department of Mechanical Engineering Submitted in fulfillment of the requirements of the degree of Doctor
More informationSTUDY OF SELECT ISSUES IN AGILITY AND INTEGRATION OF SUPPLY CHAINS
STUDY OF SELECT ISSUES IN AGILITY AND INTEGRATION OF SUPPLY CHAINS by ASHISH AGARWAL Department of Management Studies Submitted in fulfilment of the requirements of the degree of Doctor of Philosophy to
More informationJEAN WANJIKU KAHORA. November 2012
THE INFLUENCE OF RELATIONSHIP MARKETING BY TELECOMMUNICATION VENDORS ON KENYAN TELECOMMUNICATION SERVICE PROVIDERS CUSTOMER LOYALTY: A CASE STUDY OF SAFARICOM By JEAN WANJIKU KAHORA A MANAGEMENT RESEARCH
More informationTHE BEHAVIOUR OF BRICK MASONRY UNDER CYCLIC COMPRESSIVE LOADINGS
THE BEHAVIOUR OF BRICK MASONRY UNDER CYCLIC COMPRESSIVE LOADINGS A THESIS SUBMITTED IN FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF THE DEGREE OF DOCTOR OF PHILOSOPHY by KRISHNA SAHAI NARAINE ogti Op
More informationFORMULATION AND DEMONSTRATION OF A TECHNIQUE TO QUANTIFY LEACHATE POLLUTION POTENTIAL OF MUNICIPAL LANDFILLS
FORMULATION AND DEMONSTRATION OF A TECHNIQUE TO QUANTIFY LEACHATE POLLUTION POTENTIAL OF MUNICIPAL LANDFILLS By DINESH KUMAR DEPARTMENT OF CIVIL ENGINEERING Submitted in fulfillment of the requirements
More informationA framework to assist in the assessment and tailoring of agile software development methods. Asif Qumer. Doctor of Philosophy in Computing Sciences
A framework to assist in the assessment and tailoring of agile software development methods Asif Qumer A dissertation submitted in fulfillment of the requirements for the degree of Doctor of Philosophy
More informationTHE EFFECT OF SERVICE INNOVATION AND CUSTOMER CHOICES ON CUSTOMER VALUE IN THE HOSPITALITY INDUSTRY IN MALAYSIA BHUVANES VEERAKUMARAN CGD
THE EFFECT OF SERVICE INNOVATION AND CUSTOMER CHOICES ON CUSTOMER VALUE IN THE HOSPITALITY INDUSTRY IN MALAYSIA BHUVANES VEERAKUMARAN CGD 060009 GRADUATE SCHOOL OF BUSINESS FACULTY OF BUSINESS AND ACCOUNTANCY
More informationDYNAMIC CHANGE PROCESS: HOW DO COGNITIVE READINESS DRIVERS INFORM CHANGE AGENTS ON EMPLOYEE BEHAVIOURAL CHANGE INTENTION.
DYNAMIC CHANGE PROCESS: HOW DO COGNITIVE READINESS DRIVERS INFORM CHANGE AGENTS ON EMPLOYEE BEHAVIOURAL CHANGE INTENTION. by Karl, Kilian, Konrad WIENER Bachelor of Science (Auckland University, New Zealand)
More informationIMPROVING ACCOUNTING INFORMATION SYSTEM PERFORMANCE AND ACHIEVING COMPETITIVE ADVANTAGE THROUGH EFFECTIVE IT GOVERNANCE
IMPROVING ACCOUNTING INFORMATION SYSTEM PERFORMANCE AND ACHIEVING COMPETITIVE ADVANTAGE THROUGH EFFECTIVE IT GOVERNANCE Thesis by Peter Chapman Final Submission October 2016 Supervisory Panel: Associate
More informationEMPLOYEE ATTRIBUTES, ORGANISATIONAL FACTORS, TIME MANAGEMENT TENDENCIES, AND EMPLOYEE PERFORMANCE IN CHARTERED UNIVERSITIES IN KENYA
EMPLOYEE ATTRIBUTES, ORGANISATIONAL FACTORS, TIME MANAGEMENT TENDENCIES, AND EMPLOYEE PERFORMANCE IN CHARTERED UNIVERSITIES IN KENYA BY FRONICA MONARI RESEARCH THESIS SUBMITTED IN PARTIAL FULFILLMENT OF
More information<Project Title> A MAJOR PROJECT. Submitted in partial fulfillment of the requirements for the award of the degree of. Master of Computer Applications
A MAJOR PROJECT Submitted in partial fulfillment of the requirements for the award of the degree of Master of Computer Applications Submitted to RAJIV GANDHI PROUDYOGIKI VISHWAVIDYALAYA,
More informationA THESIS SUBMITTED IN FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF THE DEGREE OF DOCTOR OF PHILOSOPHY. Abdullah Alammari
The Adoption of IT Technologies and Knowledge Management Factors and their Impact on Knowledge-Sharing in Virtual ELeaming Communities in Saudi Universities A THESIS SUBMITTED IN FULFILMENT OF THE REQUIREMENTS
More informationThe Influence of Human Resource Management Practices on the Retention of Core Employees of Australian Organisations: An Empirical Study
The Influence of Human Resource Management Practices on the Retention of Core Employees of Australian Organisations: An Empirical Study Janet Cheng Lian Chew B.Com. (Hons) (Murdoch University) Submitted
More informationCopyright is owned by the Author of the thesis. Permission is given for a copy to be downloaded by an individual for the purpose of research and
Copyright is owned by the Author of the thesis. Permission is given for a copy to be downloaded by an individual for the purpose of research and private study only. The thesis may not be reproduced elsewhere
More informationUniversity of Wollongong. Research Online
University of Wollongong Research Online University of Wollongong Thesis Collection 1954-2016 University of Wollongong Thesis Collections 2003 Teacher education and teacher competencies: a study of how
More informationThe Application of Strategic Human Resource Management in Improving Attraction and Retention of Teachers
The Application of Strategic Human Resource Management in Improving Attraction and Retention of Teachers Jennifer Ayebaye Ashiedu BSc (Rivers State University of Science & Technology, Nigeria) MA (Keele
More informationEssays on the Economic Impacts of Climate Change on. Agriculture and Adaptation
Essays on the Economic Impacts of Climate Change on Agriculture and Adaptation Huang Kaixing Submitted to the University of Adelaide in partial fulfillment of the requirement for the degree of Doctor of
More informationCORPORATE SOCIAL RESPONSIBILITY DISCLOSURE AND ORGANISATIONAL PERFORMANCE: THE CASE OF LIBYA, A MIXED METHODS STUDY
Doctor of Philosophy Dissertation UNIVERSITY OF SOUTHERN QUEENSLAND CORPORATE SOCIAL RESPONSIBILITY DISCLOSURE AND ORGANISATIONAL PERFORMANCE: THE CASE OF LIBYA, A MIXED METHODS STUDY A Dissertation Submitted
More informationSTRATEGIC SOCIAL MARKETING, OPERATING ENVIRONMENT AND PERFORMANCE OF COMMUNITY BASED HIV AND AIDS ORGANIZATIONS IN NAIROBI COUNTY, KENYA
STRATEGIC SOCIAL MARKETING, OPERATING ENVIRONMENT AND PERFORMANCE OF COMMUNITY BASED HIV AND AIDS ORGANIZATIONS IN NAIROBI COUNTY, KENYA JANE W. KINYUA-NJUGUNA A Thesis Submitted in Fulfilment of the Requirements
More informationMANAGEMENT CONTROL SYSTEMS IN ORGANIZATIONAL AND SOCIAL CONTEXTS: A CASE STUDY OF THE CEYLON
---- - --- MANAGEMENT CONTROL SYSTEMS IN ORGANIZATIONAL AND SOCIAL CONTEXTS: A CASE STUDY OF THE CEYLON ELECTRICITY BOARD By Weerasinghe Hilary Elmo Silva Registration Number: 1951MD2014003 Thesis submitted
More informationASSESSING THE IMPACT OF SERVICE BENEFITS ON EMPLOYEE PERFORMANCE IN GAUTENG DEPARTMENT OF EDUCATION. TJ Poopa MASTER OF ARTS. in the.
ASSESSING THE IMPACT OF SERVICE BENEFITS ON EMPLOYEE PERFORMANCE IN GAUTENG DEPARTMENT OF EDUCATION TJ Poopa BA HONS (NWU) A mini- dissertation submitted in partial fulfilment of the requirements for the
More informationChapter 7. Summary and Conclusion
Chapter 7 Summary and Conclusion 7.1. The Summary 7.2. The Conclusion 7.3. The Suggestions Corporate Communication has started receiving significant attention by both academics and business in recent years.
More informationSTUDIES ON BROMINATION OF ATACTIC POLYPROPYLENE
STUDIES ON BROMINATION OF ATACTIC POLYPROPYLENE..orn 0 10" by ANITA MOHAN Department of Textile Technology Submitted in fulfilment of the requirements of the degree of DOCTOR OF PHILOSOPHY to the INDIAN
More informationIMPACT OF THE AGILE SOFTWARE DEVELOPMENT METHODOLOGY ON EMPLOYEE MOTIVATION
LIBRARY UNfVE R SITYOFM^TWA,SRJUMKA M ^ / t o / w l IMPACT OF THE AGILE SOFTWARE DEVELOPMENT METHODOLOGY ON EMPLOYEE MOTIVATION S. S. Gunawardena (09/9060) Thesis submitted in partial fulfillment of the
More informationFRAMEWORK FOR SUCCESSFUL ERP IMPLEMENTATION MASTER OF BUSINESS ADMINSTRATION IN INFORMATION TECHNOLOGY
FRAMEWORK FOR SUCCESSFUL ERP IMPLEMENTATION MASTER OF BUSINESS ADMINSTRATION IN INFORMATION TECHNOLOGY M. D. P. Cooray Department of Computer Science and Engineering University of Moratuwa December 2004
More informationAN INVESTIGATION INTO THE RISKS OF OUTSOURCING OF KNOWLEDGE RICH, SUPPLY CRITICAL ELEMENTS WITHIN SUPPLY NETWORKS: A SRI LANKAN CONTEXT
AN INVESTIGATION INTO THE RISKS OF OUTSOURCING OF KNOWLEDGE RICH, SUPPLY CRITICAL ELEMENTS WITHIN SUPPLY NETWORKS: A SRI LANKAN CONTEXT Lindamullage Don Charls Shirekha Layangani (128010 M) Thesis submitted
More informationOF AIR POLLUTANTS FROM BIOMASS GASIFIER BASED SYSTEMS R. UMA DOCTOR OF PHILOSOPHY
MEASUREMENT AND AS OF AIR POLLUTANTS FROM BIOMASS GASIFIER BASED SYSTEMS by R. UMA Centre for Energy Studies Thesis submitted in fulfillment of the requirements of the degree of DOCTOR OF PHILOSOPHY to
More informationEVALUATION OF PUBLIC HOUSING IN OGUN STATE, NIGERIA. A PhD Thesis. IBEM, Eziyi Offia MAT NO: CUGP/05/146
EVALUATION OF PUBLIC HOUSING IN OGUN STATE, NIGERIA A PhD Thesis By IBEM, Eziyi Offia MAT NO: CUGP/05/146 Submitted to the School of Postgraduate Studies, Covenant University In Fulfilment of the Requirements
More informationMATHEMATICAL MODELLING AND OPTIMIZATION OF HEAT RATE OF A THERMAL POWER PLANT
MATHEMATICAL MODELLING AND OPTIMIZATION OF HEAT RATE OF A THERMAL POWER PLANT by VINOD KRISHNA Submitted in fulfilment of the requirements for the degree of DOCTOR OF PHILOSOPHY Department of Mechanical
More informationPHD THESIS - summary
THE BUCHAREST UNIVERSITY OF ECONOMIC STUDIES Council for Doctoral Studies Management Doctoral School PHD THESIS - summary POSSIBILITIES TO INCREASE THE COMPETITIVENESS OF HEALTH ORGANIZATIONS BY MODERNIZING
More informationDETERMINANTS OF EMPLOYEE RETENTION IN PRIVATE UNIVERSITIES IN KENYA; A CASE OF DA YST AR UNIVERSITY. PIUS KITHUKA MUlA
DETERMINANTS OF EMPLOYEE RETENTION IN PRIVATE UNIVERSITIES IN KENYA; A CASE OF DA YST AR UNIVERSITY PIUS KITHUKA MUlA A research project submitted to the Department of Business and Entrepreneurship in
More informationTHE CHALLENGE OF STICKINESS IN KNOWLEDGE TRANSFER AMONG INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) FIRMS IN MALAYSIAN TECHNOLOGY PARKS
THE CHALLENGE OF STICKINESS IN KNOWLEDGE TRANSFER AMONG INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) FIRMS IN MALAYSIAN TECHNOLOGY PARKS Suhaimi Mhd Sarif Bachelor of Business Administration (International
More informationInstitute of Economics & Finance, Bundelkhand University, Jhansi
B ++ Grade by NAAC Research Methodology Training Course in Social Sciences 19-28 March, 2018 Organized by Institute of Economics & Finance, Bundelkhand University, Jhansi Sponsored by Indian Council for
More informationCorporate Governance Regulation: Assessing the Effectiveness of Soft Law in relation to the Contemporary Role of the Board of Directors
Corporate Governance Regulation: Assessing the Effectiveness of Soft Law in relation to the Contemporary Role of the Board of Directors Alice Louise Klettner A Thesis Submitted for the Degree of Doctor
More informationDECLARATION ... Lahiru Weerasiri
DECLARATION I declare that this is my own work and this dissertation does not incorporate without acknowledgement any material previously submitted for a Degree or Diploma in any other University or institute
More informationCoping Strategies of Project Managers in Stressful Situations
BOND UNIVERSITY Coping Strategies of Project Managers in Stressful Situations Submitted in total fulfilment of the requirements of the degree of Doctor of Philosophy Alicia Jai Mei Aitken Student Number:
More informationWHAT HAPPENS AFTER ERP IMPLEMENTATION: UNDERSTANDING THE IMPACT OF IS SOPHISTICATION, INTERDEPENDENCE AND DIFFERENTIATION ON PLANT-LEVEL OUTCOMES
WHAT HAPPENS AFTER ERP IMPLEMENTATION: UNDERSTANDING THE IMPACT OF IS SOPHISTICATION, INTERDEPENDENCE AND DIFFERENTIATION ON PLANT-LEVEL OUTCOMES CHAN MING MING FACULTY OF BUSINESS AND ACCOUNTANCY UNIVERSITY
More informationTable of ContentsPages
Acknowledgments I would like to express my sincere gratitude to my advisor Doctor MitikuBekele for his constructive comments and advice in writing my thesis. I have to express my sincere appreciation to
More informationStandardization and Adaptation of Knowledge Processes in International Businesses
University of Wollongong Research Online University of Wollongong Thesis Collection 1954-2016 University of Wollongong Thesis Collections 2006 Standardization and Adaptation of Knowledge Processes in International
More informationMajor Accounting Sarjana Ekonomi Thesis Semester Even Year 2007
BINA BINUS NUSANTARA INTERNATIONAL UNIVERSITY Major Accounting Sarjana Ekonomi Thesis Semester Even Year 2007 CORPORATE SOCIAL RESPONSIBILITY (CSR) REPORTING AND ITS RELATION TO BUSINESS ECONOMIC PERFORMANCE
More informationDepartment of Civil Engineering Indian Institute of Technology, Delhi June 1976
VARIATIONAL METHODS IN THE STABILITY ANALYSIS OF SLOPES C.G. BRAEHAEAR NARAYAN Thesis submitted to the Indian Institute of Technology, Delhi for the award of the degree of DOCTOR OF PHILOSOPHY Department
More informationCausal Relationship between Lean Supply Chain Management Practices, Green Supply Chain Management Practices and Organisational Performance
Causal Relationship between Lean Supply Chain Management Practices, Green Supply Chain Management Practices and Organisational Performance By B.L. Lakshmi Meera Supervisor Dr. P. Chitramani A Thesis submitted
More informationTHE INFULENCE OF COMPLEXITIES OF ERP FOR EFFECTIVE IMPLEMENTATION AT MEDIUM SIZED COMPANIES IN SRI LANKA. Lakshmi Subashinie Ratnayake (10/8364)
THE INFULENCE OF COMPLEXITIES OF ERP FOR EFFECTIVE IMPLEMENTATION AT MEDIUM SIZED COMPANIES IN SRI LANKA Lakshmi Subashinie Ratnayake (10/8364) Master of Business Administration (Project Management) Department
More informationEvaluation of Computerized Maintenance Management System in Egyptian Industry
ARAB ACADEMY FOR SCIENCE, TECHNOLOGY AND MARITIME TRANSPORT Evaluation of Computerized Maintenance Management System in Egyptian Industry Thesis submitted to the Industrial and Management Engineering Department
More informationAN EMPIRICAL ANALYSIS OF THE IMPACT OF TRADE ON PRODUCTIVITY IN SOUTH AFRICA S MANUFACTURING SECTOR CHARLES AUGUSTINE ABUKA.
ii AN EMPIRICAL ANALYSIS OF THE IMPACT OF TRADE ON PRODUCTIVITY IN SOUTH AFRICA S MANUFACTURING SECTOR by CHARLES AUGUSTINE ABUKA Submitted in partial fulfilment of the requirements for the degree of PhD
More informationEVAPORATIVE COOLING FOR THERMAL COMFORT IN BUILDINGS
EVAPORATIVE COOLING FOR THERMAL COMFORT IN BUILDINGS by DEV ANAND HINDOLIYA Submitted in fulfillment of the requirements of the degree of Doctor of Philosophy to the CENTRE FOR ENERGY STUDIES INDIAN INSTITUTE
More informationTHE STUDY OF EMPLOYEES PERSONALITY AND ITS RELATIONSHIP WITH ABSENTEEISM IN TERTIARY EDUCATION
THE STUDY OF EMPLOYEES PERSONALITY AND ITS RELATIONSHIP WITH ABSENTEEISM IN TERTIARY EDUCATION BY CHAH HONG TENG FOO SHI YING LOW PAI CHENG OOI LEE PENG WONG SIEW MING A research submitted in partial fulfillment
More informationA Study of National Telecommunication Operators from Small and
Internationalisation Strategies of Companies in Service Industries: A Study of National Telecommunication Operators from Small and Open Economies (SMOPECs) by RIKU JUHANI LAANTI M.Sc., MBA (Helsinki School
More informationA RISK ASSESSMENT STUDY ON ELECTRONIC VOTING SYSTEM FAISAL ABDULLAH SAKHAR AL AMRY MASTER OF TECHNOLOGY MANAGEMENT UNIVERSITI MALAYSIA PAHANG
A RISK ASSESSMENT STUDY ON ELECTRONIC VOTING SYSTEM FAISAL ABDULLAH SAKHAR AL AMRY MASTER OF TECHNOLOGY MANAGEMENT UNIVERSITI MALAYSIA PAHANG UNIVERSITI MALAYSIA PAHANG DECLARATION OF THESIS AND COPYRIGHT
More informationINDIVIDUAL CONSULTANT PROCUREMENT NOTICE
INDIVIDUAL CONSULTANT PROCUREMENT NOTICE Date: 13 March 2019 Country: EGYPT Description of the assignment: CONSULTANT Project name: Media 4 SDGs Period of assignment/services (if applicable): 1 April 2019
More informationEfficiency and productivity in Botswana's financial institutions
University of Wollongong Research Online University of Wollongong Thesis Collection 1954-2016 University of Wollongong Thesis Collections 2008 Efficiency and productivity in Botswana's financial institutions
More informationACKNOWLEDGEMENT. Finally, our particular thanks are also to our family and best friends whose patient love motivated us to complete this work.
ACKNOWLEDGEMENT Our special credit goes to the management of PT. Honda Prospect Motor (HPM), who gave us a chance to initiate our research in the first instance. Our particular gratitude is addressed to
More informationImplementation of Environmental Taxation in Ghana
Implementation of Environmental Taxation in Ghana A thesis approved by the Faculty of Environmental Sciences and Process Engineering at the Brandenburg University of Technology in Cottbus in partial fulfillment
More informationPRICING STRATEGY AUDITING FOR GARMENT MANUFACTURING COMPANIES IN SRI LANKA
PRICING STRATEGY AUDITING FOR GARMENT MANUFACTURING COMPANIES IN SRI LANKA By S. M. Pathirana A thesis submitted to University of Moratuwa for the Degree in Master of Science Research Supervised by Dr.
More informationLoad distribution factors of straight and curved steel concrete composite box and I girder bridges
Load distribution factors of straight and curved steel concrete composite box and I girder bridges by Seyed Jalaleddin Fatemi Thesis submitted for the degree of Doctor of Philosophy at The University of
More informationASSESSMENT OF EARLY SUPPLIER INVOLVEMENT IN PRODUCT DEVELOPMENT IN MALAYSIA FOOD INDUSTRY YAP JESSICA
ASSESSMENT OF EARLY SUPPLIER INVOLVEMENT IN PRODUCT DEVELOPMENT IN MALAYSIA FOOD INDUSTRY YAP JESSICA Thesis submitted in fulfilment of the requirements for the award of the degree of Bachelor of Industrial
More informationCopyright is owned by the Author of the thesis. Permission is given for a copy to be downloaded by an individual for the purpose of research and
Copyright is owned by the Author of the thesis. Permission is given for a copy to be downloaded by an individual for the purpose of research and private study only. The thesis may not be reproduced elsewhere
More informationThe application of structural. contingency theory to supply chain. management developing a strategic. model for prefabricated timber.
The application of structural contingency theory to supply chain management developing a strategic model for prefabricated timber systems Matthew Ian Holmes A thesis submitted in fulfillment of the requirement
More informationResponsibility Revolution: An International Investigation of Corporate Social Responsibility in Professional Sport.
Responsibility Revolution: An International Investigation of Corporate Social Responsibility in Professional Sport Sarah Dai Cobourn Submitted in fulfilment of the requirements of the Degree of Doctor
More informationORGANIZATIONAL STRUCTURE IMPACTS ON PROJECT PERFORMANCE AMONG WORKER AT OIL AND GAS INDUSTRY
ORGANIZATIONAL STRUCTURE IMPACTS ON PROJECT PERFORMANCE AMONG WORKER AT OIL AND GAS INDUSTRY NUR AQILAH BINTI JAMALUDIN Report submitted in partial fulfilment of the requirement for the award of the Degree
More informationCopyright is owned by the Author of the thesis. Permission is given for a copy to be downloaded by an individual for the purpose of research and
Copyright is owned by the Author of the thesis. Permission is given for a copy to be downloaded by an individual for the purpose of research and private study only. The thesis may not be reproduced elsewhere
More informationTABLE OF CONTENTS CHAPTER NO. TITLE PAGE NO. ABSTRACT LIST OF TABLES LIST OF FIGURES LIST OF SYMBOLS AND ABBREVIATIONS
vii TABLE OF CONTENTS CHAPTER NO. TITLE PAGE NO. ABSTRACT LIST OF TABLES LIST OF FIGURES LIST OF SYMBOLS AND ABBREVIATIONS iii xii xiv xvi 1 INTRODUCTION 1 1.1 INTRODUCTION 1 1.2 MOTIVATION FOR RESEARCH
More informationA CONSTRUCTION INFORMATION MANAGEMENT ASSESSMENT MODEL. Ferzon Aziz
A CONSTRUCTION INFORMATION MANAGEMENT ASSESSMENT MODEL by Ferzon Aziz Master of Science (Distinction), University of the West Indies, 2008 Bachelor of Engineering, University of Guyana, 2003 Diploma in
More informationGPS-Android based Location Tracking System for Public Transportation (TrackIT) R.R.Vithanage B
GPS-Android based Location Tracking System for Public Transportation (TrackIT) R.R.Vithanage 149233B Faculty of Information Technology University of Moratuwa May 2017 GPS-Android based Location Tracking
More informationTHE ROLE AND IMPACT OF INFORMATION TECHNOLOGY TOWARDS THE UNEMPLOYMENT RATE OF HUMAN RESOURCE MANAGEMENT
THE ROLE AND IMPACT OF INFORMATION TECHNOLOGY TOWARDS THE UNEMPLOYMENT RATE OF HUMAN RESOURCE MANAGEMENT MUNITA TAN PB12037 BACHELOR OF PROJECT MANAGEMENT WITH HONOURS UNIVERSITI MALAYSIA PAHANG THE ROLE
More informationEFFECTS OF HUMAN RESOURCE MANAGEMENT (HRM) PRACTICES ON PROJECT PERFORMANCE IN CONSTRUCTION INDUSTRY
EFFECTS OF HUMAN RESOURCE MANAGEMENT (HRM) PRACTICES ON PROJECT PERFORMANCE IN CONSTRUCTION INDUSTRY LEE WAI YEE PB12092 BACHELOR OF PROJECT MANAGEMENT WITH HONS UNIVERSITI MALAYSIA PAHANG EFFECTS OF HUMAN
More informationThe role of oil exports in the economic development of Iran
University of Wollongong Research Online University of Wollongong Thesis Collection 1954-2016 University of Wollongong Thesis Collections 1996 The role of oil exports in the economic development of Iran
More informationFORECASTING TECHNIQUES, OPERATING ENVIRONMENT AND ACCURACY OF PERFORMANCE FORECASTING FOR LARGE MANUFACTURING COMPANIES IN KENYA
FORECASTING TECHNIQUES, OPERATING ENVIRONMENT AND ACCURACY OF PERFORMANCE FORECASTING FOR LARGE MANUFACTURING COMPANIES IN KENYA CHINDIA, Elijah Wakhungu A Thesis Submitted in Fulfillment of the Requirements
More informationACKNOWLEDGEMENT. hope this thesis will contribute to any parties that need information about shopping. online in Indonesia. Jakarta, March 2003
ACKNOWLEDGEMENT First of all, I would like to devote my gratefulness to GOD for his blessing and guidance towards my life so that I am able to finish my thesis. This thesis is written to fulfill the requirements
More informationCompetitive Advantage through Big Data Analytics
Competitive Advantage through Big Data Analytics Thesis by: Usarat Thirathon A Thesis Submitted in Fulfilment of the Requirements for the Degree of Doctor of Philosophy 2017 Supervisory Panel: Associate
More information