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Cameron Phelps
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1 1 of 5 10/28/ :58 AM CITY OF OAKLAND invites applications for the position of: Neighborhood Services Coordinator SALARY: $4, $5, Monthly $54, $66, Annually OPENING DATE: 10/28/13 CLOSING DATE: 11/29/13 11:59 PM THE POSITION: The City of Oakland is currently recruiting to fill a Neighborhood Services Coordinator vacancy within the City Administrator's Office. Under the direction of the Office of the City Administrator in conjunction with the Oakland Police Department, coordinates and provides crime prevention services and resources; develops and strengthens leadership skills of community members; facilitates resolution of neighborhood issues in direct support of the philosophy, strategies, and techniques of community policing; and performs related work as required. The eligibility list established from this recruitment may be used to fill other vacancies that may occur within The City including full-time and permanent part-time positions. Selective Language Certification: Although the current vacancy does not require bilingual skills it is highly desirable and the eligible list may be used to fill future vacancies that require bilingual skills. EXAMPLES OF DUTIES: Prepare and analyze complex reports; and maintain records. Respond to inquiries or requests for service from interested community groups and citizens; identifies problems and implements problem-solving strategies utilizing appropriate community resources. Plan, implement, coordinate, activate and evaluate a comprehensive community resource network in a particular neighborhood that directly supports community- policing efforts. Solicit community participation, support and input in determining crime prevention needs; approach individuals, businesses, community organizations, and school officials for assistance with problem solving in the community. Establish and maintain positive relationships with individuals, business, community organizations, school officials and local government staff to assess that programs and activities are meeting the existing and changing needs of the community; represent the Police Department at the community meetings and events. Attend Neighborhood Crime Prevention Council meetings; provide technical assistance to Neighborhood Crime Prevention Council leaders and members in the areas of problem solving, crime prevention, capacity building, community engagement, and leadership and organizational development. Utilize community outreach strategies such as canvassing, flyering, one-one-ones to disseminate information, and generate referrals and interest in programs such as the Neighborhood Crime Prevention Councils and Neighborhood Watch. Partner with Problem Solving Officers and others to research issues and solve problems, both in the field and in the office. Insure that Neighborhood Crime Prevention Council leaders and members are informed about the block, neighborhood, citywide approach to community policing as outlined in Resolution Work with Neighborhood Watch captains, businesses/merchants, faith communities, schools, community based organizations and other stakeholders to develop their leadership and collaborative problemsolving skills, strengthen their groups, and involve them in the Neighborhood Crime Prevention Councils; and facilitate problem-solving in partnership with the police department and other staff. Work with Neighborhood Watch captains to help them network with each other and NCPC leaders on the beat. Insure that Neighborhood Watch captains are informed about the block, neighborhood, citywide approach to community policing as outlined in Resolution

2 2 of 5 10/28/ :58 AM Conduct and analyze community needs assessment surveys for improving programs and services; participate in community planning or advisory activities. Coordinate and host special events and programs including National Night Out and the annual Community Summit. Assist in the development of short and long term program planning; assist in the development of program goals. Coordinate and participate in the design, preparation and distribution of publicity including press releases, brochures, and flyers; promote community-policing efforts through the news media. Serve as staff resource to citizen-based Neighborhood Crime Prevention Councils. MINIMUM REQUIREMENTS FOR APPLICATION: Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable. Education: Bachelor s degree from an accredited college or university in public administration, communications, social science, political science or related field. Experience may be substituted for education on a year-for-year basis. Experience: Four years of progressively responsible work experience in community-based or crime prevention programs or community organizing with a high degree of public contact including identifying and developing leaders and providing training. License: Individuals who are appointed to this position will be required to maintain a valid California Driver's License throughout the tenure of employment OR demonstrate the ability to travel to various locations in a timely manner as required in the performance of duties. Possession of certification in Theory and Practice of Grassroots Community Organizing is highly desirable. Bilingual skills in Spanish, Cantonese, Mandarin and Vietnameseare highly desirable and may be required depending on assignment. Other Requirements: Must pass a thorough background investigation Working knowledge of: Ability to: Oral and written presentation skills; and report preparation and analysis. Records management and general office procedures and equipment. The principles of community organizing; techniques to address and improve the needs of the community. Needs assessment methodologies; and principles and practices of leadership development. Public relations and marketing techniques. Plan, utilize and evaluate problem-solving strategies in response to community needs. Analyze criminal activity data and identify trends. Analyze potential problem situations and respond appropriately. Solve problems and make decisions; and work independently. Develop and maintain positive work relationships with community leaders, co-workers, organizations, businesses, citizens and other City departments. Train individuals on relevant topics such as meeting facilitation, agenda development, problem solving, media relations, public speaking, and mediation. Organize and provide leadership and direction in a diverse community. Elicit community and organizational support for programs. Communicate effectively and persuasively in both oral and written form; speak effectively in large and

3 3 of 5 10/28/ :58 AM small group settings. Coordinate a variety of programs and activities inter-departmentally and with outside agencies. Develop residents leadership skills so they can organize effectively to solve problems in their neighborhoods. Learn the organizational structure of the City government; various criminal and vehicle codes. Explain Police Department regulations and procedures. SUPPLEMENTAL INFORMATION: The Selection Process Stage I: The first stage in the selection process will consist of a review of each applicant's employment application and signed supplemental questionnaire for minimum qualifications weighted as pass/fail. Applications submitted without all required materials will not be given further consideration. Stage II: The second stage may consist of subject matter experts evaluating and rating the completed supplemental questionnaires. Applicant responses to the supplemental questions must demonstrate the knowledge, skills and abilities listed in the qualifications section of this announcement. The evaluation of supplemental questions may be weighted 100% of an applicant score (before residency and/or veteran points) and may determine rank on the eligible list. If a sufficient number of quality application packets are received, the supplemental screening may be followed by a third stage and the most qualified applicants will be invited to the next stage. Meeting the minimum qualifications does not guarantee advancement to Stage III Stage III: The third stage may consist of an oral examination that may be preceded by a brief written exercise weighted 100% that will test the knowledge, skills and abilities listed in the qualifications section. The ranked eligible list may be developed directly from the supplemental screening OR the results of Stage III. Candidates must earn a scale score of 70 in this examination process to be placed on the eligible list for employment consideration. The City of Oakland reserves the right to modify the selection process as necessary to conform to administrative or business necessity. How to Apply Apply prior to the closing time of the job announcement and allow at least an hour to submit your application if you are a new user on the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at: /oaklandca/default.cfm If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also work stations at the Department of Human Resources Management, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA Work stations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.). Our on-line application system is provided by NeoGov. If you have problems while applying online, please contact the Help Desk at (877) You may also call the City of Oakland Department of Human Resources Management at (510) for information. Date Of Examination: To Be Announced The City of Oakland is an EEO/ADA Employer.

4 4 of 5 10/28/ :58 AM ADVISORIES Immigration and Reform Control Act: In compliance with the Immigration and Reform Control Act of 1986 the City of Oakland will only hire individuals who are legally authorized to work in the United States. Exam Access Accommodation: In compliance with local, state and federal laws and regulations, the City of Oakland will employ and promote qualified individuals without regard to disability. The City is committed to making reasonable accommodations in the examination process and in the work environment. Individuals requesting reasonable accommodations in the examination process must do so no later than five working days after the final filing date for receipt of applications, otherwise it may not be possible to arrange accommodations for the selection process. Such requests should be addressed to the Department of Human Resources Management, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA or call (510) or TDD (510) The City of Oakland is an EEO/ADA Employer. Please read the City of Oakland's Employment Information Pamphlet, which can be viewed online, prior to applying for a position at the City of Oakland. /o/humanresources/index.htm 150 Frank H. Ogawa Plaza - 2nd Floor Oakland, CA (510) Position #13-SC NEIGHBORHOOD SERVICES COORDINATOR EW

5 5 of 5 10/28/ :58 AM Neighborhood Services Coordinator Supplemental Questionnaire * 1. Describe your work experience in community organizing. Please include specific information regarding the tasks you performed, your role relative to residents, merchants, volunteers and partner agency representatives, and the level of independent judgment exercised in the performance of these duties. * 2. Describe your experience and knowledge in working with community and/or business organizations. Please be specific and include organizations that you have worked with and the scope of your experience. * 3. Describe your experience working in diverse communities. * 4. Describe your experience handling a challenging situation while working in the community and what steps you took to resolve the situation. * 5. This recruitment is being announced in accordance with Section 5.04 of the Civil Service Rules which states eligible candidates whose names are certified to the hiring authority shall be the highest ranking candidates willing to accept employment and who possess bilingual skills in the following languages: Spanish, Cantonese, and Mandarin. Please note, identified bilingual skills will be tested prior to a final offer of employment. Although there is not a current vacancy that requires bilingual skills, such skills are highly desirable and the eligible list may be used to fill future vacancies that require bilingual skills. Identify the language(s) for which you have bilingual conversational proficiency. Spanish Cantonese Mandarin I do not have bilingual conversational proficiency in any of the indentified languages, but I am still interested in the Neighborhood Services Coordinator position(s). * Required Question

City of Oakland Employment Opportunity

City of Oakland Employment Opportunity Program Analyst I (Selective Certification) Open Recruitment All qualified individuals may apply Closing Date Extended To Friday, January 29, 2010 at 5:00 pm Salary/Work