1 A better tomorrow for everyone It s part of what we do every day.
2 A better tomorrow for everyone 02 Contents 03 Three issues close to our heart We re building a better tomorrow for everyone 07 Hunger 10 Gender 13 Waste 04 Better Tomorrow Nine commitments
3 A better tomorrow for everyone 03 We re building a better tomorrow for everyone The world is changing. Population growth, environmental issues and social shifts are changing the way we live and work. Businesses have to change, too. 75million consumers around the world. It s more important than ever for organizations to do well by doing good. Whoever they are, wherever they operate, businesses must act for the benefit of everyone in order to create true value. At Sodexo, our 425,000 employees make things better, safer, healthier and easier for 75 million consumers around the world. We re passionate about raising the quality of life for everyone and it s part of what we do every day. We know we can only meaningfully improve lives if we make good decisions. And that means thinking about the needs of tomorrow as well as today. That is why we monitor our progress through our corporate responsibility roadmap, called Better Tomorrow It gives us, and all those we work with, a shared focus on our long-term future. 425,000 employees make things better, safer, healthier and easier. It all adds up to a better tomorrow for everyone involved. Better for the individuals we employ and serve. Better for our communities. Better for the world around us and the resources we all share. Doing what we do best, every day, means a better tomorrow for everyone.
4 A better tomorrow for everyone 04 Better Tomorrow 2025 Over the last 50 years, we have built a business that enhances quality of life. Our Better Tomorrow 2025 commitments help us continue that journey to make life better for individuals, communities and the environment. Committed to Sustainable Development Goals Better Tomorrow 2025 was developed in accordance with the Sustainable Development Goals (SDGs) created by the United Nations. The SDGs, launched in 2015, set global goals on 17 key areas that governments, businesses and society at large need to act on to achieve a more sustainable, fair and equal world by We have aligned our commitments to all of these goals. These commitments focus on the difference we can make and challenge us and all of the organizations we work with to do more. As a global business, we have three different but connected roles in the world: we are an employer, a service provider and a corporate citizen. Better Tomorrow 2025 will help us exceed our own and others expectations in all three of these roles so we can use our unique position to make a difference. We can stand with the best on the issues we can own, like hunger, gender and waste. And we can do the right thing for everyone, as a truly responsible global business. Working together for a Better Tomorrow No single business can create a better tomorrow on its own. We can only create meaningful action by working closely in partnership with others. At Sodexo, we have worked with global organizations, consumers and charities to make a bigger difference and in some instances, we ve even created our own initiatives to help us get ahead on issues.
5 A better tomorrow for everyone 05 Nine commitments for a Better Tomorrow Our impact on Individuals Our impact on Communities Our impact on the Environment We have nine commitments to guide our journey to Each commitment is tied to a measurable objective. Reporting transparently helps us see the things that have gone well. And by sharing the areas where we ve encountered challenges, we can find solutions together. Employer Improve the Quality of Life of our employees. Ensure a diverse workforce and inclusive culture that reflects and enriches communities we serve. Foster a culture of environmental responsibility within our workforce and workspaces. Annual reporting helps us build trust with all of our stakeholders by providing clear evidence of the ways we are enhancing quality of life in the communities in which we work. Service Provider Provide and encourage our consumers to access healthy lifestyle choices. Promote local development, fair, inclusive and sustainable business practices. Source responsibly and provide management services that reduce carbon emissions. Corporate Citizen Fight hunger and malnutrition. Drive diversity and inclusion as a catalyst for societal change. Champion sustainable resource usage.
6 A better tomorrow for everyone 06 Three issues close to our heart Gender Hunger Waste
7 A better tomorrow for everyone 07 Hunger
8 A better tomorrow for everyone 08 Hunger More than 10% of people worldwide suffer from hunger that s hundreds of millions of people, every day, who aren t getting enough to eat. Ending world hunger is one of the Sustainable Development Goals promoted by the United Nations. And it s an area where we can have a big impact. 10 % more than 10% of people suffer from hunger worldwide. Every day, we nourish 75 million consumers around the world with quality ingredients that taste great and enhance well-being. But we want to do more than that. We want to extend our skills and expertise to help the people and communities who need it the most. So we continue to find new and innovative ways to fight hunger. Stop Hunger worldwide 5.7 We make payroll giving possible and encourage volunteering for all our employees. We redistribute surplus food and fund community Twenty years ago, Sodexo employees gardens. We provide practical advice for low income people at risk of in the United States started the Stop malnutrition. And we help consumers make a difference through our Hunger movement. Today, Stop Hunger Stop Hunger products and Stop Hunger campaign, which generate funds for Stop Hunger. works across six continents to address hunger globally. In 2016 alone, 113,000 volunteers in Sodexo s ecosystem distributed million 5.7 million meals and we re eager to do more. meals served by 113,000 volunteers.
9 A better tomorrow for everyone 09 A better tomorrow insight Fighting hunger in Cambodia What s the challenge? In Cambodia, young women rarely have access to education girls make up less than a third of all schoolchildren. The Happy Chandara school, near Phnom Penh, was set up as a pilot for 1,200 girls aged six years and older. But these girls come from families suffering from food shortages and it became clear that if they were going to come to school rather than working they would need to be fed. Happy Chandara was able to buy fruit and vegetables but it was a big financial burden for the school. What are we doing? Sodexo donated 35,000 to help create new permaculture vegetable gardens at the school. These gardens produce seven tons of fruit and vegetables annually, saving the school almost 18,000 every year. And they provide a place to train students, parents and local gardeners in sustainable farming techniques How does that build a Better Tomorrow? As well as providing healthy meals that enable the school s 1,200 girls to stay in school rather than going out to work, the gardens are empowering the local community in Phnom Penh. By providing new skills and farming techniques, the gardens are helping people feed themselves better and improve quality of life for their families now and in the future. 1,200 girls to stay in school rather than going out to work. 35,000 Euros donated to help create new permaculture vegetable gardens at the school.
10 A better tomorrow for everyone 10 Gender
11 A better tomorrow for everyone 11 Gender We are strongly convinced that when we empower women, we also empower the individuals and communities around them. When women do better, we all do better. We are the world s 19th largest employer and 54% of our employees are women. We have always placed gender equality and the advancement of women at the heart of our economic, social and environmental development. Beyond a moral obligation, gender diversity is a business imperative because we must reflect the diversity of everyone we serve. Since 2009, our Sodexo Women s International Forum for Talent has been dedicated to promoting women s advancement. Today, women represent 50% of our board and 30% of our Group senior executives. Still, there is more to do. We are working to increase the number of women in leadership roles to 40% by 2025 and boost equality in facilities management, one of our areas of growth. But it s not just about us. With an extensive global supply chain, we are uniquely placed to make change happen. So, we prioritize working with women-owned small enterprises and encourage our suppliers to embrace gender inclusion. Beyond this, we are improving opportunities for women around the world through health and well-being education. The Sodexo Women s International Forum for Talent The Sodexo Women s International Forum for Talent (SWIFt) was created in 2009 as an advisory board. It s dedicated to ensuring better gender balance at all levels of the organization and particularly for leadership positions. How do we do this? By boosting female talent development, engaging the whole organization in gender diversity, and creating a culture of flexibility and inclusion. This approach also helps us function as a role model and advocate for women in business to all of our stakeholders. Championing women across our supply chain Our place at the heart of a complex and diverse supply chain means we re uniquely positioned to make change happen beyond Sodexo. Launched in 2013, our Partner Inclusion Program aims to increase diversity among suppliers and merchants in all the countries we operate in. This includes working with suppliers from minority or under-represented populations and protected groups. It means putting an emphasis on women-owned businesses. And it means demanding that our major suppliers actively embrace diversity and inclusion and promote local supply chain inclusion.
12 A better tomorrow for everyone 12 A better tomorrow insight Improving gender equality What s the challenge? At Sodexo, we know there s a lot that can be done to improve gender equality. So we have set a goal, by 2025 at least 40% of our senior leaders will be women. To ensure all of our senior executives, both men and women understand how much we value this goal, 10% of their annual bonus is affected by how well they are reaching it. What are we doing? We set the 40% benchmark after exploring how gender inequality affects our business. We conducted a Gender Balance study of 50,000 of our managers. And the research revealed that teams with a malefemale ratio of between 40% and 60% delivered the best financial performance, employee engagement, brand awareness and client retention over three years. 1 2 How does that build a Better Tomorrow? 3 It was a powerful revelation: teams within the gender-balanced zone 40% and 60% generated predictable, sustainable results compared with teams outside the zone. Performance indicators: +23% +13% gross profit organic growth +5% brand awareness +12% client retention +4 points on our employee engagement survey Now, this proof is creating a major shift both within Sodexo and the organizations with which we work. And, as the world s 19th largest employer, with over 425,000 people, this shift will make a big difference for gender equality worldwide. 40 % of our senior leaders will be women by 2025.
13 A better tomorrow for everyone 13 Waste
14 A better tomorrow for everyone 14 Waste Waste is one of our biggest collective challenges. Tackling it is critical to reducing greenhouse gas emissions, protecting land and water and improving livelihoods. When it comes to food waste, we have a particularly vital role to play. A third of food is wasted globally every day. The United Nations aims to cut food waste by 50% by We are uniquely positioned to help. With a supply chain of over 150,000 enterprises, 425,000 employees and 75 million consumers, there are many ways we can make a difference and revolutionize the way our industry deals with food waste % of Sodexo sites have implemented equipment and processes to reduce organic waste. Internally, we are committed to reducing food waste and conserving energy and water. So far, 89.7% of Sodexo sites have implemented equipment and processes to reduce organic waste. And 81.5% of Sodexo sites have done the same for non-organic waste. We have established a global program, WasteWatch powered by LeanPath which helps to identify causes and define action plans to prevent waste. Sites implementing WasteWatch can reduce food waste by 45% in two to six months. We re also committed to reducing waste beyond our own operations. So, we re finding new ways to cut waste in the services we deliver to our clients and focusing on the role we play as a global leader in waste reduction. International Food Waste Coalition Sodexo is a founding partner of the International Food Waste Coalition. This not-for-profit association brings organizations together worldwide to reduce food waste throughout the food services value chain.
15 A better tomorrow for everyone 15 A better tomorrow insight Reducing Food Waste What s the challenge? Waste is one of the biggest issues facing our planet. Every day, a third of the world s food is wasted along with the energy and water used to produce it. This has a huge impact on the environment but changing it requires lots of small actions from lots of people. And people often don t know what they can do. They feel like their individual actions won t make an impact. As part of Better Tomorrow 2025, we re reducing waste in our business and helping others reduce theirs. What are we doing? Every year, we run WasteLESS Week, a five-day campaign that empowers our clients and consumers to waste less and, ultimately, improve quality of life for everyone How does that build a Better Tomorrow? Thanks to WasteLESS Week, many of our sites and clients have started their own waste reduction programs for food, water, paper and energy. One site reduced food waste by a massive 60% compared to the year before. At all of our WasteLESS Week sites, people learned how to recycle, cut their food and energy waste, and reduce their environmental impact. By empowering thousands of people to make small changes to reduce waste, we re creating a positive impact. It s part of what we do, every day, to build a Better Tomorrow for everyone. Through demonstrations, activities and social media, we share our knowledge and make it easier for people to waste less at thousands of sites in over 50 countries. 60 % one site reduced food waste by a massive 60% compared to the year before.
16 A better tomorrow for everyone 16 Nine commitments for a Better Tomorrow 9For each of our roles as an employer, a service provider and a corporate citizen, we have made a commitment to make a positive difference for individuals, communities and the environment.
17 A better tomorrow for everyone 17 Nine commitments for a Better Tomorrow Our impact on Individuals Our impact on Communities Our impact on the Environment an Employer As the world s 19th largest employer, we employ more than 425,000 people from diverse backgrounds. This is a big responsibility and we take it seriously. We do everything we can to enhance quality of life for our employees and the communities in which they live and work. Employer Improve the Quality of Life of our employees. Ensure a diverse workforce and inclusive culture that reflects and enriches communities we serve. Foster a culture of environmental responsibility within our workforce and workspaces. We re focusing on each employee s well-being and development, and ensuring people have the tools and skills they need to progress. We re building on our inclusive culture looking for ways to boost diversity and make work better for our employees. Balanced, engaged teams are good for everyone at Sodexo. And they re good for our clients and our business, too diverse teams mean better results. We re helping our employees make a difference for themselves through things like volunteering, energy-saving tips and payroll giving. With nearly half a million employees, small actions add up to a big impact. So when our employees do small, everyday things, they make a powerful, long-term difference. Measurable objectives Service Provider Corporate Citizen 80% employee engagement rate. Provide and encourage our consumers to access healthy lifestyle choices. Fight hunger and malnutrition. 100% of our employees work for gender balanced management teams. Promote local development, fair, inclusive and sustainable business practices. Drive diversity and inclusion as a catalyst for societal change. 100% of our employees are trained on sustainable practices. Source responsibly and provide management services that reduce carbon emissions. Champion sustainable resource usage.
18 A better tomorrow for everyone 18 Nine commitments for a Better Tomorrow Our impact on Individuals Our impact on Communities Our impact on the Environment a Service Provider Better Tomorrow 2025 is at the heart of our business and part of all our services. Our commitments help us improve quality of life for our consumers and build even stronger relationships with our clients, merchants and suppliers. Employer Improve the Quality of Life of our employees. Ensure a diverse workforce and inclusive culture that reflects and enriches communities we serve. Foster a culture of environmental responsibility within our workforce and workspaces. Some examples include: When we operate in our clients sites, our energy use and emissions impact their carbon footprint. So, we re finding new ways to reduce them through efficient equipment and ways of working. Service Provider Provide and encourage our consumers to access healthy lifestyle choices. Promote local development, fair, inclusive and sustainable business practices. Source responsibly and provide management services that reduce carbon emissions. We provide specialized menu options for consumers who need customized meals, like seniors and hospital patients. And we offer responsibly-sourced food options for all our consumers. So, wherever you are in the world, you can stay healthy. We make a big impact on communities through the products and services we buy. We re committed to buying more from small and medium-sized businesses to deliver value back into our communities. Measurable objectives Corporate Citizen 100% of our consumers are offered healthy lifestyle options every day. Fight hunger and malnutrition. 10 billion Euros of our business value will benefit SMEs *. Drive diversity and inclusion as a catalyst for societal change. 34% reduction of carbon emissions. Champion sustainable resource usage. * Small- and medium-sized enterprises.
19 A better tomorrow for everyone 19 Nine commitments for a Better Tomorrow Our impact on Individuals Our impact on Communities Our impact on the Environment a Corporate Citizen Building a Better Tomorrow means looking beyond our business to the world around us. It means finding ways to make a difference for the countries, communities and environments we operate in. Employer Improve the Quality of Life of our employees. Ensure a diverse workforce and inclusive culture that reflects and enriches communities we serve. Foster a culture of environmental responsibility within our workforce and workspaces. As a global business, we have a huge opportunity to make a positive impact. We operate in more than 80 countries and can use our services and our voice to drive international progress on the world s biggest issues, from hunger to gender equality to food waste. We ve set ambitious targets for our nine commitments. Achieving them will be a challenge, but we are pushing forward to make them happen. From local partnerships with NGOs such as ECO Kitchen in India to global initiatives like Stop Hunger, we re creating a global network to help build a better tomorrow for everyone. Service Provider Corporate Citizen Provide and encourage our consumers to access healthy lifestyle choices. Fight hunger and malnutrition. Promote local development, fair, inclusive and sustainable business practices. Drive diversity and inclusion as a catalyst for societal change. Source responsibly and provide management services that reduce carbon emissions. Champion sustainable resource usage. Measurable objectives 100 million beneficiaries impacted by Stop Hunger activities. 100% of our countries are collaborating on initiatives that improve the quality of life of women. 100% of our countries are partnering to deliver on the UN food waste goal.
20 A better tomorrow for everyone 20 More than ever before it has become necessary and even vital to combine progress and purpose. The goal of progress should be to preserve the essence of what it means to be human and to be of greater benefit to humanity. Michel Landel CEO
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