Am I a brilliant jerk? Justin Becker QCon SF 2017

Transcription

1 Am I a brilliant jerk? Justin Becker QCon SF 2017

2 Nobody enjoys working with brilliant jerks

3 Audience poll

4 Has worked with a brilliant jerk?

5 Has worked with a brilliant jerk? Enjoyed working with the brilliant jerk?

6 Story: Brilliant jerks leave

7 Brilliant jerks leave Small team of engineers with two jerks

8 Brilliant jerks leave Small team of engineers with two jerks Practice jerk avoidance, limit interactions

9 Brilliant jerks leave Small team of engineers with two jerks Practice jerk avoidance, limit interactions A jerk leaves, work on another team

10 Brilliant jerks leave Small team of engineers with two jerks Practice jerk avoidance, limit interactions A jerk leaves, work on another team Other jerk leaves, no jerks left

11 Brilliant jerks leave Small team of engineers with two jerks Practice jerk avoidance, limit interactions A jerk leaves, work on another team Other jerk leaves, no jerks left Coding nights and weekends

12 Brilliant jerks leave Didn t happen, not working nights and weekends

13 Brilliant jerks leave Didn t happen, not working nights and weekends Deliver higher quality software, more often

14 Brilliant jerks leave Didn t happen, not working nights and weekends Deliver higher quality software, more often More effective as a team

15 Brilliant jerks leave Didn t happen, not working nights and weekends Deliver higher quality software, more often More effective as a team Assumed we went into hyper productivity mode

16 Brilliant jerks leave Didn t happen, not working nights and weekends Deliver higher quality software, more often More effective as a team Assumed we went into hyper productivity mode Didn t analyze the situation

17 Amazing content Amazing culture

18 Amazing content

19 Amazing culture Freedom and responsibility Context over control No brilliant jerks

20 Amazing culture

21 no brilliant jerks the cost to teamwork is too high

22 Relationship between quality, teamwork, and brilliant jerks?

23 Brilliant jerk definition Someone with a high IQ

24 Brilliant jerk definition Someone with a high IQ Someone who treats people poorly

25 A brilliant jerk is someone who treats people poorly with a high IQ

26 Quality, teamwork, brilliant jerks

27 Quality, teamwork, brilliant jerks Delivering high quality software depends on teamwork

28 Quality, teamwork, brilliant jerks Delivering high quality software depends on teamwork Specifically, collaboration and feedback

29 Quality, teamwork, brilliant jerks Delivering high quality software depends on teamwork Specifically, collaboration and feedback Design sessions, code reviews, troubleshoot prod issue

30 Quality, teamwork, brilliant jerks Collaboration and feedback require healthy relationships

31 Quality, teamwork, brilliant jerks Collaboration and feedback require healthy relationships Specifically, trust, vulnerability, and support

32 Quality, teamwork, brilliant jerks Collaboration and feedback require healthy relationships Specifically, trust, vulnerability, and support Speaking honestly, asking for help, assisting a teammate

33 Quality, teamwork, brilliant jerks Jerks treat people poorly

34 Quality, teamwork, brilliant jerks Jerks treat people poorly As a result, we re unlikely to trust them

35 Quality, teamwork, brilliant jerks Jerks treat people poorly As a result, we re unlikely to trust them We re probably not going to be vulnerable with them

36 Quality, teamwork, brilliant jerks Jerks treat people poorly As a result, we re unlikely to trust them We re probably not going to be vulnerable with them Supporting them will be really hard

37 Quality, teamwork, brilliant jerks Jerks treat people poorly As a result, we re unlikely to trust them We re probably not going to be vulnerable with them Supporting them will be really hard Building a healthy relationship is going to be difficult

38 Teams with brilliant jerks produce lower quality software

39 Intuition check Thought experiment Refer back to last high quality project Did you collaborate? Did you seek out feedback? Improved the quality of software

40 Intuition check Imagine person is a jerk No trust, vulnerability, or support No feedback or collaboration Low quality software

41 But, by how much? Trade off quality for IQ?

42 no brilliant jerks

43 Story: Some jerk for more brilliant

44 Some jerk for more brilliant Relationship: quality, collaboration and feedback

45 Some jerk for more brilliant Relationship: quality, collaboration and feedback Relationship: quality, complexity collaboration and feedback

46 Some jerk for more brilliant Relationship: quality, collaboration and feedback Relationship: quality, complexity collaboration and feedback Complex systems require more collaboration and feedback.

47 Some jerk for more brilliant We were building complex system

48 Some jerk for more brilliant We were building complex system Trade off worth it?

49 Some jerk for more brilliant We were building complex system Trade off worth it? Absolutely not

50 Some jerk for more brilliant We were building complex system Trade off worth it? Absolutely not Brilliant people introduce brilliant ideas

51 Some jerk for more brilliant Brilliant ideas, like all ideas, need to be vetted

52 Some jerk for more brilliant Brilliant ideas, like all ideas, need to be vetted Especially in complex software systems

53 Some jerk for more brilliant Brilliant ideas, like all ideas, need to be vetted Especially in complex software systems When complexity exceeds what a person can manage

54 Some jerk for more brilliant Brilliant ideas, like all ideas, need to be vetted Especially in complex software systems When complexity exceeds what a person can manage

55 Some jerk for more brilliant Brilliant ideas, like all ideas, need to be vetted Especially in complex software systems When complexity exceeds what a person can manage Critical to collaborate and get feedback

56 Some jerk for more brilliant Brilliant ideas, like all ideas, need to be vetted Especially in complex software systems When complexity exceeds what a person can manage Critical to collaborate and get feedback Brilliant jerks rarely collaborate or receive feedback

57 Some jerk for more brilliant Nobody enjoys working with jerk

58 Some jerk for more brilliant Nobody enjoys working with jerk Especially for a long period of time

59 Some jerk for more brilliant Nobody enjoys working with jerk Especially for a long period of time Jerk tolerance budget exhausted

60 Some jerk for more brilliant Nobody enjoys working with jerk Especially for a long period of time Jerk tolerance budget exhausted

61 Some jerk for more brilliant Nobody enjoys working with jerk Especially for a long period of time Jerk tolerance budget exhausted Disproportionately influence outcomes

62 Some jerk for more brilliant Nobody enjoys working with jerk Especially for a long period of time Jerk tolerance budget exhausted Disproportionately influence outcomes Disproportionately lower software quality

63 Some jerk for more brilliant Nobody enjoys working with jerk Especially for a long period of time Jerk tolerance budget exhausted Disproportionately influence outcomes Disproportionately lower software quality

64 Brilliant jerks disproportionately lower software quality

65 Intuition check Thought experiment Refer back to last brilliant jerk Same amount of scrutiny? Collaborate? Lower the quality of software

66 Slip through our interview process Do we fire, first time exhibit behaviors?

67 Slip through our interview process Do we fire, first time exhibit behaviors? No, we should attempt to rehab jerk

68 Understand how a brilliant jerk behaves then rehab

69 Nobody wants to be a brilliant jerk They do exist, what s going on?

70 Audience poll

71 Think you might be, or have been, a brilliant jerk

72 Think you might be, or have been, a brilliant jerk Enjoy being a brilliant jerk?

73 Nobody wants to be a brilliant jerk They do exist, what s going on?

74 Answer, jerks ignore data

75 Engineers love data

76 Engineers love data Evaluate and predict

77 Engineers love data Evaluate and predict Intelligent decisions

78 Engineers love data Evaluate and predict Intelligent decisions

79 Emotions are data

80 Emotions are data Evaluate and predict

81 Emotions are data Evaluate and predict Intelligent decisions

82 Story: Rational behavior only

83 Rational behavior only Harsh code review comments

84 Rational behavior only Harsh code review comments No design discussions

85 Rational behavior only Harsh code review comments No design discussions On call nightmare

86 Rational behavior only Well intentioned, all very rational

87 Rational behavior only Well intentioned, all very rational Did not evaluate

88 Rational behavior only Well intentioned, all very rational Did not evaluate Did not predict

89 Rational behavior only Well intentioned, all very rational Did not evaluate Did not predict Did not make intelligent decision

90 Rational behavior only Well intentioned, all very rational Did not evaluate Did not predict Did not make intelligent decision Treating people poorly

91 Emotional intelligence (EQ) is understanding and managing our emotions. It s relating to others.

92 Emotional intelligence (EQ) is understanding and managing our emotions. It s relating to others.

93 Daniel Goleman How emotionally intelligent are you

94 Someone with a high EQ Self-aware

95 Someone with a high EQ Self-aware

96 Someone with a high EQ Self-aware Self-regulates

97 Someone with a high EQ Self-aware Self-regulates Exercises empathy

98 Someone with a high EQ Self-aware Self-regulates Exercises empathy Social skills

99 Someone with a high EQ Self-aware Self-regulates Exercises empathy Social skills Intrinsically motivated

100 Story: Rational EQ/IQ behavior only

101 EQ/IQ behavior only Self aware they are angry and stressed

102 EQ/IQ behavior only Self aware they are angry and stressed

103 EQ/IQ behavior only Self aware they are angry and stressed

104 EQ/IQ behavior only Self aware they are angry and stressed

105 EQ/IQ behavior only Self aware they are angry and stressed Self regulate by not lashing out

106 EQ/IQ behavior only Self aware they are angry and stressed Self regulate by not lashing out

107 EQ/IQ behavior only Self aware they are angry and stressed Self regulate by not lashing out Respond with constructive feedback

108 Story: Rational EQ/IQ behavior only

109 EQ/IQ behavior only Design proposal by someone new

110 EQ/IQ behavior only Design proposal by someone new Lacks deep systems context

111 EQ/IQ behavior only Design proposal by someone new Lacks deep systems context Jerk aggressively questioning design

112 EQ/IQ behavior only Design proposal by someone new Lacks deep systems context Jerk aggressively questioning design

113 EQ/IQ behavior only Design proposal by someone new Lacks deep systems context Jerk aggressively questioning design Social skills, empathy, and motivations

114 EQ/IQ behavior only Design proposal by someone new Lacks deep systems context Jerk aggressively questioning design Social skills, empathy, and motivations

115 EQ/IQ behavior only Design proposal by someone new Lacks deep systems context Jerk aggressively questioning design Social skills, empathy, and motivations

116 EQ/IQ behavior only Design proposal by someone new to team Lacks deep systems context Jerk aggressively questioning design Social skills, empathy, and motivations Exercise EQ, more effective design session

117 A brilliant jerk treats people poorly because they ignore emotional data and do not exercise emotional intelligence.

118 Intuition check Thought experiment Refer back to interactions with brilliant jerk Did they have EQ? What if they did?

119 There is good news. Hope.

120 ...ignore emotional data and do not exercise emotional intelligence.

121 Two ways to rehab a brilliant jerk.

122 Courage Honesty and commitment

123 Be courageous, be brave Working with a jerk? Tell them

124 Be courageous, be brave Working with a jerk? Tell them Considered all the data

125 Be courageous, be brave Working with a jerk? Tell them Considered all the data Emotional data Emotional intelligence

126 Be courageous, be brave Working with a jerk? Tell them Considered all the data Emotional data Emotional intelligence Healthy relationships, teamwork, quality

127 Be honest and committed Am I a brilliant jerk?

128 Be honest and committed Am I a brilliant jerk? Do I ignore emotional data? Do I have a high EQ?

129 Be honest and committed Am I a brilliant jerk? Do I ignore emotional data? Do I have a high EQ? Do I struggle to build healthy relationships?

130 Be honest and committed Am I a brilliant jerk? Do I ignore emotional data? Do I have a high EQ? Do I struggle to build healthy relationships? Be committed

131 You can rehad a brilliant jerk. I am proof.

132 You can rehad a brilliant jerk. I am proof.

133 Final request

134 Am I a brilliant jerk?

135 Thank you!