Business Framework Change How You Manage Safety

Transcription

1 Business Framework Change How You Manage Safety December 1, 2017 Joseph Muratore Mark Drozdov

2 Today s Speakers Joseph Muratore Commercial Director BSI USA & Canada Mark Drozdov BSI CES SVP & Technical Director 2

3 Agenda BSI overview Objectives Challenges commonly faced by organizations The need for an international OH&S standard Delivering value to your organization Best practice approach = integration Key changes and themes The clauses in more detail 3

4 One BSI value proposition 4

5 Through the passion and expertise of our people, BSI embeds excellence in organizations across the globe to improve business performance and resilience Knowledge Solutions Assessment Services Training Product Certification Medical Devices Supply Chain Solutions EHS Solutions Cybersecurity and Information Resilience 5

6 BSI is a global company BSI clients represent 4,000 colleagues & 11,450 experts Engaged with >80,000 clients annually 51% of Fortune % of FTSE % of Nikkei Index 100,000* product certifications 2,200 new standards 39,450 in all 205,000 audit days delivered 135,000 delegates trained ~40,000 consulting days delivered 40 of the world s top 50 med dev manufacturers 6

7 BSI History Leading Global Standards Creation Body: British, European, ISO, Public, Private The UK National Standards Body: The source of British Standards Experienced: The world s first National Standards Body established in 1901 and a founding member of ISO Thought Leaders: Shaped the world s most adopted standards, incl. Quality ISO 9001, Sustainability ISO 14001, Health and Safety OHSAS Specialist Focus on Standards Creation, Training and Certification Global Network: 81,000 clients in 181 countries worldwide including governments, global brands and SMEs Trusted: We re a Royal Charter Company, reinvesting profits back into our business to improve our clients' experience 7

8 Embedding a proactive culture of Safety within your Employees 8

9 Common Business Objectives Continual Improvement Performance Innovation Compliance Consistency Competency Business Continuity GROWTH BEST PRACTICE Corporate Responsibility RISK Visibility Knowledge Assurance Competitive Advantage Business Performance Efficiency Sustainability 9

10 The Challenging State Inefficiencies Inefficiencies Inefficiencies Working in Silos Disparate systems and processes Wasted or inefficient resources Duplicative/Repetitive efforts Missed opportunities Complexity in a high risk and high compliance environment Consistent and clear communication Managing multiple sites Stakeholder Engagement Increasing demands for Corporate Social Responsibility Site #1 Site #2 Site #3 Need transparency across sites/locations No Holistic view 1+2+3=4 Understanding where there is risk 10

11 The focus at early phases of maturity is establishing compliance. EARLY PHASE INTERMEDIATE PHASE ADVANCED PHASE Working towards compliance Achieving compliance Compliance and basic management systems OHS management system driven OHS leadership Few written programs Little or no professional OHS management Many OHS programs OHS professional management Internal audits Regular updates of EHS programs Team of OHS professionals Prevention oriented Established continuous improvement systems in place Safety culture optimized Organizational resilience framework in place Sector leader Best in class Organizational resilience is core to the company OHS and sustainability tied to competitive advantage 11

12 Best Practice Leads to Competitive Advantage/Leadership Best Practices Centralized platform Efficiency of data analysis Transparency across the organization Risk reduction Streamline of operations Continual improvement and accountability Client Outcomes Trusted Robust Responsible Secure Innovative Agile Resilient 12

13 ISO Framework High Level Framework Streamlines Reduces duplication Creates efficiencies Crosses multiple ISO standards Apply as many schemes as desired Wrap Business Continuity around 13

14 ISO Framework Powered by Enhanced Certification to have all of the insights/dashboards to operate Injury Dashboards 14

15 ISO Framework Powered by Enhanced Certification to have all of the insights/dashboards to operate Injury Dashboards Compliance Actions 15

16 ISO Framework Powered by Enhanced Certification to have all of the insights/dashboards to operate Injury Dashboards Compliance Actions Incident Dashboards 16

17 ISO Framework Powered by Enhanced Certification to have all of the insights/dashboards to operate Injury Dashboards Compliance Actions Incident Dashboards 17

18 Do things Differently through Visibility Insight Action Developing a consistent framework of repeatable processes and procedures allows the organization to comply, protect, and grow the operation Successful businesses imbed best practice holistically across the entire organization Excellence demands an enhanced strategy focused on business improvement solutions - the combined sum of knowledge, assurance, and its tools Leading to measurability and ability to meet established objectives 18

19 Top 10 causes and direct costs of the most disabling U.S. workplace injuries 19

20 Why ISO and Why Now? First globally recognized standard for OH&S Globalization & Corporate responsibility necessitates a harmonized health & safety approach going beyond regulatory to create a strong safety culture Ease of integration using a common business framework focused on Quality, Sustainability and Safety Adoption of industry best practices to create an effective, strong safety program Takes Regulatory and Safety from reactive to proactive 20

21 ISO Occupational Health & Safety (OH&S) US Department of Labor suggests the use of ISO Standards as Industry Best Practice to Set Up your Program 21

22 ISO s new High Level Structure Business Framework using ISO standards 22

23 The New Framework for Business What is the ISO Structure The basic building blocks are common for all business management process Many companies have already deployed and benefited from the adoption of the Quality Management System ISO 9001 The growing trend is the use of Sustainability standards like ISO and ISO All management systems will have the same look and feel and be easier to integrate 23

24 What are the benefits of a common structure? Benefits Provides an overall management system framework, common terms and definitions Will make it easier to integrate more than one management system Reduce conflicts, duplication and misunderstandings With the new standard now aligned to a high level structure (HLS), it allows for much easier integration across multiple management system standards. The harmonized requirements not only help us reduce the number of duplicated and redundant processes, but also helps us operate more efficiently in our organization 24

25 Best Practice = International Standards Leadership & OHS Culture Risk and Opportunities Greater emphasis for senior managers to be involved in the management system Broader approach to risks and the introduction of opportunities Context of Organization Participation & Consultation Documented Information Needs of workers and other interested parties Emphasized Enhanced emphasis on Worker participation and consultation More flexible approach 25

26 Detail of Requirements for an Effective OH&S Management system. What you may already have in place PLAN DO CHECK ACT 4 Context of organization 5 Leadership 6 Planning 7 Support 8 Operation 9 Performance evaluation 10 Improvement Understanding of the organization and its context Leadership and commitment Actions address risk and opportunity Resources Operations of planning and control Monitoring measurement analysis and evaluation Incident nonconformity and corrective action Expectations of workers and other interested parties OH&S Policy OH&S objectives and planning Competence Management of change Internal Audit Continual improvement Scope of management system Roles responsibilities and authorities Awareness Outsourcing Management review OH&S Participation and consultation Information and communication Procurement Documented information Contractors Emergency preparedness and response ISO OSHA

27 Key themes 27

28 Key theme Leadership & OHS culture Ensures the management system and objectives are compatible with the strategic direction of the organization Ensures the management system is integrated into business processes Ensures active participation of workers in the management system Take overall accountability for the protection of workers OH&S The importance of an effective management system is communicated across the organization Develop, lead and promote a culture that supports OH&S Management 28

29 The Role of the Leader Building Relationships Commitment and Concern Employee Engagement Consistent Follow up Visible Decisions with Foundations 29

30 Key theme Risk and Opportunities Ensures risk is considered throughout Requires a broader approach to risk and opportunity management New focus on identifying opportunities Can help prevent or reduce undesired effects Leads to an enterprise-wide approach to risk management 30

31 Key theme Context of the organization Ensures internal and external issues are considered Identifies workers and other interested parties and ensures their needs are taken into account Focuses on ensuring that the OH&S MS is established and relevant for the organization Provides understanding on what an organization does Makes the management system more robust, effective and relevant to your business needs 31

32 Key theme Participation and consultation More explicit requirements than in OHSAS Required throughout the management system cycle, (plan-do-check-act) Requires identification and removal of obstacles or barriers to participation Additional emphasis given to non-managerial workers Requires mechanisms, time, training and resources Referenced in a number of other areas in

33 Key theme Documented information Ensures alignment with other management system standards Documented information is used to include both documents and records Recognizes developments in technology and that differing media now used to record and monitor information. Requirements are detailed throughout the standard 33

34 Q/A Session 34

35 ISO The clauses in more detail 35

36 Annex Information on ISO for self study 36

37 The first 3 clauses Clause 1 Scope details the scope of ISO Clause 2 Normative references There are no normative references in ISO Clause 3 Terms and definitions all terms and definitions are in ISO

38 Clause 4 - Context of the organization 4.1 Understanding the organization and its context The environment in which you operate and the factors that affect it 4.2 Expectations of workers and other interested parties Internal and external e.g. shareholders, customers etc 4.3 Determining the scope of the OH&S MS Needs to be available as documented information 4.4 OH&S MS and its processes Determine, implement, maintain and continually improve the MS 38

39 Clause 5 Leadership and worker involvement 5.1 Leadership and commitment Top management involvement, making resources available, achieving intended outcomes, ensuring active worker participation and developing, leading & promoting positive OH&S culture 5.2 OH&S Policy Needs to be established and communicated, includes additional commitments 5.3 Roles, responsibilities, accountabilities and authorities Responsibilities & accountabilities assigned, communicated & understood 5.4 Participation and consultation Enhanced requirements with regards to consultation and participation 39

40 Clause 6 Planning 6.1 Actions to address risks and opportunities Identification and assessment of risks and opportunities, legal requirements and other requirements to achieve intended outcomes, prevent or reduce undesired effects and achieve continual improvement 6.2 OH&S objectives & planning to achieve them Establish OH&S objectives and plan to achieve then including what will be done, by who, when and how 40

41 Clause 7 Support 7.1 Resources Determine and provide the necessary resources for the management system 7.2 Competence Determine, ensure and maintain competence 7.3 Awareness OH&S policy, contribution, implications, hazards and risks 7.4 Information and communication What, when, how, who, and to whom 7.5 Documented information Reflects variety of sources and need to back up information 41

42 Clause 8 Operation Operational planning and control Plan, implement and control processes Eliminating Hazards and reducing OH&S risks Using a hierarchy of control contained in the standard Management of change Process for the implementation and control of planned changes Outsourcing Outsourced processes affecting OH&S are controlled Procurement Controls to ensure the procurement of goods and services conform to OH&S requirements Contractors Processes to identify and communicate hazards and to evaluate and control related OH&S risks 8.2 Emergency preparedness and response Identification of potential emergency situations, assess risks and maintain process to prevent or minimize 42

43 Clause 9 Performance evaluation 9.1 Monitoring, measurement, analysis and evaluation What needs to be monitored and measured, how and when Determine effectiveness of the OH&S MS Evaluation of compliance with legal and other requirements 9.2 Internal audit To establish whether the OH&S MS conforms to requirements and is effectively implemented and maintained 9.3 Management review Top management must regularly review the OH&S MS 43

44 Clause 10 Improvement 10.1 General Look for opportunities to improve the OH&S MS 10.2 Incident, nonconformity and corrective action Plan, establish, implement and maintain process to manage incidents and nonconformities and instigate corrective action 10.3 Continual improvement Continually improve the suitability, adequacy and effectiveness of the OH&S management system 44

45 Benefits of ISO 45001:2015 Our clients are telling us how they benefit Brings health and safety and continual improvement into the heart of your business Health and safety management is more integrated and aligned with your business strategies which has improved performance Introduction of risk & opportunity management Helps identify and manage risk more effectively and identify opportunities that contribute to improved health and safety performance An integrated approach It s become easier to implement more than one management system as it provides a more holistic view that saves time and money Leadership Greater involvement by the leadership team is a motivating factor resulting in everyone being more aligned and focused on improving occupational health and safety performance 45

46 Your ISO migration BSI Support material 46

47 ISO your journey Buy the standard Book your training Implement Additional support services 47

48 Buy the standard ISO 45001/DIS2 was published in April 2017 and FDIS yesterday! It is available from your National Standards Body. 48

49 Training Start your training as soon as possible This will help embed the knowledge Migration Implementing Changes Auditing 49

50 Implement Start your migration preparation early Use our support material including a detailed guide and mapping guide from OHSAS to ISO Keep talking to your BSI contact 50

51 Services to support you Gap assessment service could help save you time BSI Business improvement software could be useful for migrating to ISO

52 ISO what it means for you Start your migration journey as soon as possible Use this as an opportunity to drive improvement and deliver results BSI can support you along this journey Visit 52