How to Prepare Your Workforce for an Act of Extreme Violence Prositions,Inc.
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1 How to Prepare Your Workforce for an Act of Extreme Violence 2018 Prositions,Inc.
2 Ellen 2018 Prositions,Inc. Jim
3 Jim Sporleder Over 25 Years in Security Industry Specialized in individual survival of and recovery from life-threatening, critical incidents such as Active Shooter and Hostage captivity Trained thousands of corporate and government employees Trained elite units in the U.S. Department of Defense He served as President of The Center for Personal Protection and Safety from 2004 to Prositions,Inc.
4 How do you define workplace violence? 2018 Prositions,Inc.
5 Workplace Violence Definition Any action or behavior that generates reasonable concern for someone's safety in the context of the workplace or organization. This includes threats, verbal abuse, bullying, intimidation; anything that negatively impacts someone's physical or psychological well-being.
6 Workplace Violence Spectrum Behaviors of Concern Threatening Behaviors Physical Injury Death
7 Tell me more about the American Standard for workplace violence Prositions,Inc.
8 ASIS/SHRM Workplace Violence Prevention and Intervention American National Standard 2018 Prositions,Inc.
9 Workplace Violence Trends Guidance & Oversight ASIS/ SHRM WVPI (Pg. 17) A workplace violence prevention and intervention program shall include initial and periodic training for the Threat Management Team. In addition, it should include training of HR and security personnel, supervisors/managers, and employees-at-large. The SHRM/ASIS WPVP Standards, while not legally binding at this time, will without a doubt be the "Standard" that Employers will be held to in regards to WPVP litigations in the future. Glen Kraemer Curiale Hirschfeld Kraemer LLP 2018 Prositions,Inc.
10 Workplace Violence Trends Guidance & Oversight Government Instructions on Investigations CPL Effective 8 September 2011 Revised 10 January 2017 Enforcement Procedures for Investigating or Inspecting Workplace Violence Incidents 52 Pages SPECIFICALLY mentions High-risk Industries Healthcare Social Service Settings Late-night Retail 2018 Prositions,Inc.
11 How does violence impact the workplace? 2018 Prositions,Inc.
12 Workplace Violence Creates a Toxic Work Environment: Erodes sense of personal security Lost productivity Increase in absenteeism Decrease in employee morale The Cost of Incivility (800 managers surveyed) 78% - organizational commit declined 12% - left their job 25% - took out frustrations on clients Incivility robs cognitive resources
13 Workplace Violence, A Growing Concern Approximately 2M workers are affected every year The #1 security concern of U.S. Security Directors
14 Workplace Violence Trends Economic Impact Current NIOSH estimates $121B Annually National Institute for Occupational Safety and Health Lost Business & Productivity 876,000 workdays $16 Million in lost wages Medical/Psychiatric Care - Insurance Rates Increased Security Measures - Negative Publicity Loss of Employees Litigation Expenses Rising Negligent Hiring Average settlement $1M Workplace Homicide Average resolution cost is $1.2M
15 Extreme Violence Is On The Rise Active Shooter Events up 3x since 2009 Active Shooter Events from Source: FBI
16 How can you prevent potential workplace violence? 2018 Prositions,Inc.
17 Workplace Violence Prevention No one can predict the future, BUT Experts have identified: Common behaviors of concern Patterns of behavior And yet there is no profile
18 Workplace Violence Prevention No one can predict the future, BUT Experts have identified: Common behaviors of concern Patterns of behavior And yet there is no profile You re the key Increased awareness Better recognition Early action Respond vs. react in a critical incident
19 Sample Behaviors of Concern Working odd hours without need or authorization Verbal abuse of co-workers, associates, or customers Holding grudges An Injustice Collector Outward indications of increased financial strain
20 Violence is Evolutionary Path to Intended Violence There is NO profile of a violent offender Ideation Research/ Planning Preparation Breach Grievance Source: FBI Awareness and early recognition is key Prositions,Inc.
21 How can employee training help? 2018 Prositions,Inc.
22 Positive Effects Increased awareness and recognition = ACTION You know what to do You know when to do it You know how to do it Catalyzes a bias toward action Fosters a culture of dignity and respect Looking out for each other Enhances a collective sense of safety and security Boosts morale Optimizes prevention
23 Positive Effects Manages our anxiety about Extreme Violence Survival mindset Response options Increased chance of survival You CAN survive Better post-event recovery
24 Dangers of Untrained Individuals No Plan Leads to the Wrong Plan Independent proactive measures can be dangerous Risky self protection vs. team approach Doubtful effectiveness in future Moral obligation not met by organization EXTREME VIOLENCE: Respond vs. React
25 Benefits of Training Normalized behavior in stressful situations Plan in place Persistence in the face of adversity Protection of self and others Proactive stance Post situation recovery Moral obligation met by organization
26 Training the Individual Crisis Incident Trained Untrained Moments to Hours Days to Weeks Weeks to Months Startle Anxiety Recall Planning Responses Proactive Behavior Frustration Ability to Bounce Back Control of Emotions Regret Realistic Goals Perseverance Efficacy Realistic Optimism After the Event Startle & Fear Panic Disbelief Denial Helplessness Anger Hopelessness Profound sense of loss Resentment Unrealistic expectations Resignation Futility Depression Ultimate Personal Result Unscathed - Swift Recovery Lucky - Distressed - Shattered Ultimate Organization Result Minimized Damage Exposed Vulnerability 2018 Prositions,Inc. Department of Defense S.E.R.E. Psychology
27 What are some actions people can take to help prevent workplace violence? 2018 Prositions,Inc.
28 Prevention Am I seeing a CHANGE or several changes in someone? Behavior Mood Attitudes Work Performance Physical Appearance Is someone s behavior making me UNCOMFORTABLE? Pay attention and TRUST your intuition Stay sensitive about uneasiness about a PERSON or SITUATION
29 Prevention: How To Respond Behaviors of Concern (see handout) Fascination with weapons and violence Obsessive or bizarre behavior Violent toward inanimate objects Excessive display of temper Hypersensitive - unable to take criticism TALK (to the person if comfortable) REPORT TO: Manager or Supervisor Human Resources Security
30 Domestic Violence Can Impact Your Workforce Domestic Violence Can Impact Your Workplace Negative power & control one over another Often includes physical violence Occurs in ALL types of backgrounds and relationships Male aggressor/female victim in 85% of cases Power and Control Wheel Domestic Abuse Intervention Programs Duluth, MN
31 Domestic Violence Can Impact Your Workforce Signs of Domestic Violence in the Workplace: Arriving to work late or very early Unplanned use of leave time Decreased productivity Unusual number of personal calls, VM s, texts Inappropriate clothing for time of year Wearing sunglasses inside Vague, non-specific medical complaints Intense startle response
32 Domestic Violence Can Impact Your Workplace Abusive partners may stalk or intrude into workplace Workplace might be the ONLY PLACE to find the victim National Domestic Violence Hotline REPORT TO: Manager or Supervisor Human Resources Security phone text telephone
33 IF YOU SEE SOMETHING SAY SOMETHING Department of Homeland Security
34 Now let s switch to surviving an incident, what are some steps a person can take? 2018 Prositions,Inc.
35 Believe what you see and hear
36 Assess the situation
37 ANYWAY you can, SAFELY RUN if it s best Adapt, then act
38 Find any protection Lock and barricade Turn out lights Close the shades Silence your phone Adapt, then act
39 Fight for your life Use improvised weapons Fight as a group Yell Scream Control attacker s hands DON T pick up the weapon
40 When you can do so SAFELY, call 911 or other emergency number Be persistent Adapt, then act
41 When Law Enforcement Arrives FOLLOW DIRECTIONS Drop to the floor Show your hands Inform about the attacker DON T appear as a threat
42 Can you tell us more about crisis and emergency response plans as related to workplace violence? 2018 Prositions,Inc.
43 Interpersonal Violence is Emotionally Destructive We take things personally I don t want to think about it. Unexpected We expect violence from wild things but NOT people It won t happen to me. Difficult to Accept Scary and unpredictable False conclusion of helplessness I can t do anything about it.
44 Strategic Construct Executive Leadership Executive Staff Presidents Directors Board Members 2018 Prositions,Inc.
45 Strategic Construct Emergency Response Mechanisms Security Human Resources Legal Public Affairs Outsourced Capabilities 2018 Prositions,Inc.
46 Strategic Construct Often the Missing Link Broadest range of response Most unpredictable at the point of action Employees Associates Partners 2018 Prositions,Inc.
47 Strategic Construct The Whole Picture We are all the individual at some point, regardless of place or position Prositions,Inc.
48 Getting Real About Workplace Violence Micro-Learning Program
49 ? Questions? 2018 Prositions,Inc.
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