Home Based covering education authority area: West Berkshire, Wokingham and Reading

Transcription

1 Job title: Team: Location: Fundraising Organiser Schools Home Based covering education authority area: West Berkshire, Wokingham and Reading Ref: FR0102b

2 Fundraising Organiser Starting at 17,500 per annum pro rata plus car allowance, home based working allowance and London weighting allowance (where applicable) 20 hours per week term time only Home based covering education authority areas: West Berkshire, Wokingham and Reading Each year our national team of NSPCC Schools Fundraising Organisers contacts around 16,000 head teachers organises sponsored events in schools and inspire and educate just under half a million children, raising awareness and over 2.1 million. Using your initiative and working to set targets, you ll contact head teachers and use your influencing skills to get permission to organise awareness talks and fundraising events. Then, taking centre stage, you ll present informative, fun and motivational assemblies for children between 3-13 years and organise fundraising events using our own specially designed materials. It s a rewarding and varied role but also a demanding one, requiring you to think on your feet and you will need excellent presentation and organisational skills and plenty of self-motivation. Articulate and numerate, you must also be confident and enthusiastic, with your own car and willing to travel. Through your work, you ll deliver the NSPCC s important messages to thousands of children and in turn, help raise much-needed funds for abused and vulnerable children. For an informal chat regarding this role then please contact Kate Hudson at chudson@nspcc.org.uk Ref: FR0102b

3 NSPCC FUNDRAISING JOB DESCRIPTION JOB TITLE: DEPARTMENT: TEAM: FUNDRAISING ORGANISER COMMUNITY FUNDRAISING SCHOOLS DATE: March 2011 Context and background The NSPCC s mission is to end cruelty to children. In order to carry out its charitable work, the NSPCC relies on the fundraising support of people across the UK for 85% of its annual income. Within the Fundraising Division, our aim is to provide maximum resources for the NSPCC and children by working together to create the best possible donor experience by building long term relationships and to create a supporter experience which is different, better and more rewarding than that of supporting any other charity. The key driver of the Fundraising Strategy is the focus on Supporter Relationship Management (SRM) principles, the application of which will drive the life time value of supporters by the implementation of supporter journeys. The NSPCC Schools Fundraising department delivers one of the most specialised and successful awareness and fundraising operations in the UK charitable sector and our challenge is to continue that success and to take advantage of all opportunities to make further substantial increases in income over the next few years. The role of the Fundraising Organiser within the Schools market is to contribute to maximising to the NSPCC income through fundraising with school children and increasing awareness of the work of the NSPCC. Through rigorous monitoring and analysis, careful thought and a strategic contribution the person in this role will play critical part in the development of the NSPCC s work with its most significant target audience school children. Job Purpose To contribute to the Fundraising purpose of maximising income through schools from supporters and potential supporters. To increase awareness of the work of the NSPCC and ChildLine To deliver the agreed departmental strategy, goals and standards. To work effectively with other departments in fundraising and other functions within the NSPCC and ChildLine service to maximise income for children. To deliver fundraising and awareness raising work and projects to support fundraising and awareness activity.

4 Key Relationships - Internal Reports to Schools Fundraising Manager. A member of staff of schools fundraising department. Works closely with other schools fundraising organisers and other fundraising colleagues at all levels to develop supporters, potential supporters and fundraising initiatives. Works with staff in other NSPCC functions, such as the ChildLine schools service and Services for Children and Families Key Relationships External Works with NSPCC supporters and potential supporters in the context of fundraising relationships. Engages with Head Teachers, teachers and school governing bodies to enlist their support for fundraising Main Responsibilities 1. To deliver the agreed area income and expenditure targets 2. Using telephone and face-to-face engagement with Head Teachers, to secure agreement for NSPCC and ChildLine Services awareness talks and fundraising events. 3. Following guidelines and proven fundraising techniques, to deliver effective age appropriate talks on the work of the NSPCC and ChildLine to children aged between 4-16yrs; distributing relevant safeguarding literature and facilitating fundraising events in schools. 4. Having undergone specific training, to be able to confidently deal with disclosures from children and school staff and take that information forward in accordance with agreed NSPCC child protection policy guidelines and procedures. 5. To support the Fundraising Manager to maximise the opportunities by which the fundraising activity of Schools Fundraising can contribute to the NSPCC s mission of ending cruelty to children over and above fundraising objectives. 6. To run focus groups on behalf of the organisation with children of a range of ages in order to gather children s views on key NSPCC messages and materials. 7. To carry out research through a range of sources, including the Internet, Intranet, publications and other external contacts, including other charities, in order to obtain relevant information to keep up-to-date on developments that affect fundraising. 8. To undertake qualitative and quantitative research with Head Teachers, teachers, children, parents and carers to inform the development of awareness raising and fundraising materials. 9. To deliver specific national fundraising projects and activities as required to support the department s fundraising work.

5 10. To work with staff in all teams within Fundraising in order to keep abreast of developments across the function that maximise the department s relationship with their NSPCC supporters by co-ordinating activities and networks. 11. To correspond effectively with supporters and potential supporters using creative and engaging methods of communication, including written and verbal mechanisms. 12. To proactively take steps to improve knowledge and understanding of key contacts within schools through developing the NSPCC relationship with them, and with input from the fundraising manager, evaluating that relationship on an on-going basis and making adjustments where necessary. 13. To keep up to date on best practice and developments within the charity sector generally and particularly changes to fundraising regulations and codes of practice. Responsibilities for all Fundraising staff To be responsible for updating databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures to ensure all records are up-to-date and accurate. To lead regular team meetings and actively participate in department meetings, contributing to strategy, discussions and decisions which will be beneficial to the NSPCC s development of fundraising activities. To maintain an awareness of own and others Health and Safety and comply with the NSPCC s Health and Safety policy and procedures. To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news and also ensuring that the fundraising team does likewise.

6 PERSON SPECIFICATION Skills and abilities 1. Well developed verbal communication skills to deal effectively, efficiently and appropriately with internal and external stakeholders. 2. Ability to present age appropriate fundraising talks and motivate large and small groups of children aged 4 13 years. 3. Ability to adapt personal presentation style in order to gather views from diverse groups including adults, children and young people. 4. Ability to deal with children on an individual basis in a discreet and sensitive manner. 5. Well developed written communication skills to understand, interpret and present complex information in a clear and accurate way. 6. Ability to apply effective numeracy skills in entering and recording financial data and other general calculations, and working within defined procedures and regulations. 7. Well developed ability to work well with others as part of a team, and build and maintain effective working relationships. 8. Ability to successfully negotiate with others to achieve desired outcomes. 9. Ability to plan, monitor and implement projects/events/initiatives to agreed deadlines often with conflicting priorities. 10. An ability to prioritise and organise own work in a remote management environment. 11. Proven ability to demonstrate initiative and creativity to achieve desired outcomes. 12. Ability to use Windows based software packages including word processing, spreadsheets, electronic mail and the internet, in order to deliver tasks and projects. Knowledge and experience 13. Experience of success in delivering results in a customer focussed environment such as fundraising, sales or marketing. Personal characteristics A personal commitment to ending cruelty to children.

7 ADDITIONAL REQUIREMENTS: The ability to drive effectively to different locations and have total access of a car. The person will be required to be able to lift heavy materials, boxes etc, to load and unload car. Need to undergo an Enhanced Police Disclosure check in line with the Children Act.

8 National Society for the Prevention of Cruelty to Children Terms and conditions of employment This information has been prepared to give you an overview of the terms and conditions of employment that are relevant to this particular post. Every care has been taken to ensure that the details are correct, but they are not to be regarded as part of any contract of employment. Post title FUNDRAISING ORGANISER - SCHOOLS Grade 2 Salary 15,500 to 17,500 NB Pro rata salary for all part-time and job-share posts. Salaries are paid by the BACS system, directly into a bank or building society account of your choice, usually on the 26 th of each month. All national salary points are reviewed annually, usually in April of each year. Annual leave As a term-time worker you will not be eligible for annual leave in addition to the school holidays. Your pay will include a pro rata allocation for annual leave. Car Allowance This post has been allocated an Essential Car User Allowance due to the fact that the requirements of the post cannot be efficiently met without the availability of a car which is insured for business purposes. This allowance takes the form of a taxable lump sum which is currently 1,200 (pro rata if applicable) per annum and is paid on a monthly basis in accordance with the Society Car Policy. You shall also receive a mileage allowance of 40p per mile for the first 10,000 business miles in each financial year and 25p per mile thereafter. Home-based Working Allowance A Home-based Working Allowance, which is currently 500 pa in recognition of the requirement for you to work from home without NSPCC office facilities. London Weighting Allowance (where applicable) London Weighting Allowance is for an employee based in the London and surrounding area, which is paid in accordance with the Allowances Policy in the Employment Manual and may be varied or discontinued if there is any change in your place of work. The current London Weighting Allowance varies depending on the distance you work from London, these are broken down below:

9 Inner London Weighting Outer London Weighting Inner Fringe London Weighting Outer Fringe London Weighting 3,300 per annum 1,755 per annum 798 per annum 555 per annum References All appointments are subject to the receipt of at least two satisfactory written references, covering the last two years of your employment. Safeguarding Checks Appointment to this post will be subject to satisfactory completion of an internal safeguarding check of our child protection records. Medical clearance Appointment to this post will require a health assessment. Strategic Review The NSPCC has undertaken a strategic review of all its activities to underpin the focus for the next stage in its drive to end cruelty to children across the UK. The new NSPCC strategy to 2016 came into effect in October 2009 and the Society is now in the process of planning and implementing a range of organisational changes that will take place over the next 3 years. Fairness, equality and diversity The NSPCC is committed to fairness, equality and diversity in the workplace. By being diverse, we have a wide range of talents and experience, helping us to meet different people's needs and to end cruelty to all children. Further information For more information about the range of benefits offered please refer to our careers pages on For any queries relating to the above terms and conditions, or further information on applying for this position online then please the HR Service Centre at recruitmentenquiry@nspcc.org.uk.

10 Staff reflections on the NSPCC Strategy 2016 ChildLine supervisor I remember going to the launch of the NSPCC s strategy to I had never been to anything like it. I felt I was part of something ambitious and exciting. Four words were emphasised: focus, prioritise, learn and leverage. I know they sound like management buzzwords, but the way they were used to describe our plans made a lot of sense to me. Funds are limited, so the NSPCC is choosing to focus all our energy for maximum impact on child cruelty, prioritise help for the most vulnerable groups of children and young people, learn from research, what is working well elsewhere, critically reflecting on the work done by NSPCC and listening to adults and children, particularly those who use our services. We recognise we can t do everything needed to end child cruelty so we use leverage, sharing what we know with other organisations and working in partnership, to multiply our efforts and make a massive difference to the lives of children who most need protection from harm. I m a supervisor at ChildLine, the free, confidential service that every child can turn to if they feel unsafe, unhappy or worried about someone else. As a UK-wide service we use focus, prioritise, learn and leverage as touchstones on our journey to make the service more accessible to more children when they need us most. As part of ChildLine s Birmingham team I helped create our local improvement plan, which meant I understood what I had to do to for us to achieve our goals. This year I have focused on helping my group of volunteer counsellors succeed in their commitment to give 40 shifts a year listening to children and young people, and to use their training in counselling skills to provide the best possible service to the optimum number of young callers, safely and reliably. I ve prioritised my efforts to boosting their productivity on shift. We researched how long it was taking volunteers to answer and write up calls from children and used that learning to train them to answer children and record relevant detail within an average handling time. I am part of a working group, sharing what we ve learned with the other ChildLine centres, and it pleases me to think that we don t have to keep reinventing the wheel because by using leverage we are able to learn and share what works across ChildLine for the good of every child who contacts us for help.

11 Development manager (neglect theme) Focus My role contributes to the strategy by being part of a team working on the theme of neglect, one of the seven themes the NSPCC will be focusing all its efforts on over the next few years. This means that we are completely focused on the relevant areas of practice, policy and research. Prioritise Even within our priority themes we need to consider the children for whom questions most need answering - within the neglect theme this could mean children for whom neglect has just become a concern or those significantly impacted by it eg those in care proceedings or who are a subject of Child Protection Plans. Learn Once pieces of work are commissioned we need to learn from them. This requires close work either with the internal evaluation team or with independent evaluators. So far that has been one of the most rewarding parts of my role. In the past we produced excellent work and achieved positive outcomes with children, but we were not sufficiently joined up as an organisation to take advantage of consistent and meaningful evaluation, but the strategy should help us work more cohesively. Leverage The leverage part of the strategy is something that we have yet to test. I look forward to working in partnership with external stakeholders to discover how we best do this. The potential for instance in thresholds and legislation on neglect is really exciting. I think that we need to communicate our plans more widely both internally and externally, to keep both our own staff and partner agencies engaged. What is the most rewarding aspect of your role? I enjoy my role because of its potential to shape positive change for children and young people. Having been a social worker for 34 years I have struggled, like many, to know how to work in the most effective way with neglect, so to be doing this work on neglect is an absolute privilege. In the past, we had to dig deep for research hidden under other 'labels', but with the new strategy in place working across divisions and with old and new external partners feels more productive. The strategy has given us a framework to look at fundamental child protection issues. To be able to do this in a structured way, so we can prove that what we're doing makes a difference, is really exciting. By getting this right, we will able to influence policy and practice at a national level and see improvements in child protection across the board.

12 Staff reflections on the NSPCC Strategy 2016 Fundraising executive Can you describe a typical day's work? Last year in our small team we were in contact with over 40,000 people, so it's a very busy role! Since August 2009 we've been working on retaining supporters. Since then we have saved 888 supporters and 46,000, which is the equivalent of 11,500 calls to ChildLine. Knowing that we're helping to make a difference is so motivational for us, and we hope to be able to build upon this over the next year. What is the most rewarding aspect of your role? It's the contact I have with passionate supporters. Even if they are calling to cancel their gift, you know that they really care. It's nice being able to have a conversation with supporters as well as answering their queries/complaints, so that they have some human interaction with us and it doesn't feel as though they're ringing a call centre. It's great working in this team. It's such a happy atmosphere, and it makes me proud to work for the charity. Helpline support assistant What does the NSPCC Helpline do? The NSPCC Helpline is for adults to call if they are ever worried about a child's safety or welfare. One of my key roles is to be the first point of contact for all incoming calls to the Helpline, advising and reassuring callers before forwarding them on to counsellors. What is the most rewarding aspect of your role? I m always up for a new challenge, and I spend time working in various fundraising teams once a week as part of the Society's mentoring scheme. I have to admit the job can be challenging. As helpline support assistants we are the first point of contact for people who call, and we have to judge the state and the environment that the caller may be in. They may be anxious, distressed even angry, so it's important to remain confident, reassuring, calm and not take things too personally. I find it really satisfying when I've taken a call from a distressed person and I've been able to set them at ease. It's times like this when I know I'm making a difference.