Faculty of Business and Economics SCHOOL OF MANAGEMENT AND PUBLIC ADMINISTRATION MG 201DFL: ORGANISATION BEHAVIOUR FINAL EXAMINATION SEMESTER 1, 2009

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1 The University of the South Pacific Serving the Cook Islands, Fiji, Kiribati, Marshall Islands, Nauru, Niue, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, and Vanuatu. Faculty of Business and Economics SCHOOL OF MANAGEMENT AND PUBLIC ADMINISTRATION MG 201DFL: ORGANISATION BEHAVIOUR FINAL EXAMINATION SEMESTER 1, 2009 Time Allowed 3 hours plus 10 minutes reading 100 marks (50% of final grade) INSTRUCTIONS 1. This exam has FOUR sections: Section A: 15 marks Section B: 15 marks Section C: 50 marks Section D: 20 marks 2. Answer all questions in sections A, B, C and D. 3. Write your answers in the answer booklet provided. 4. You can use calculators. 5. This exam is worth 50% of your overall mark. The minimum exam mark is 20/50.

2 Section A Multiple Choice (15 Marks) Write your answers in the answers sheet provided 1. Organisation Behaviour is a study of a. an organisation b. the managerial function of organising c. behaviour of individual and groups in an organisation d. behaviour of an organiser. 2. Which one of the following is not considered an organisation? a. church b. university c. a military unit d. all 45-year-old adults in a community 3. The periodic shifting of a worker from one task to another is known as: a. job enlargement b. job rotation c. job enrichment d. delegation 4. is the tendency to judge someone on the basis of one s perception of the group to which that person belongs. a. Stereotyping b. Interpretation c. Selection d. Projection 5. Maslow s hierarchy has five levels of needs. Which of the following is not one of those levels? a. safety needs b. social needs c. motivational needs d. self-actualisation needs 6. A process that begins when one party perceives that another party has negatively affected or is about to negatively affect something that the first cares about is: a. conflict b. felt emotions c. leadership d. communication process

3 7. Theory Y of Douglas McGregor states a. employees are lazy b. employees want higher pay c. employees like work d. employees have safety needs 8. A situation in which an individual is confronted by divergent role expectations results in? a. role perception b. role conflict c. role expectation d. role identity 9. A communication becomes effective communication when a. the communication occurs at a minimum cost b. the intended meaning of the sender is identical to the interpreted meaning of receiver c. the message is sent in an clear language d. the receiver without any interpretation receives the message. 10. Organisational behaviour is built upon contributions from all of the following disciplines except: a. humanities. b. psychology. c. anthropology. d. political science. 11. The desire for seems important to almost all workers across cultures. a. interesting work b. higher pay c. more flexibility d. telecommuting options 12. Appraisal schemes usually have some of the objectives mentioned below except one. Which of the objective listed below is not an objective of an appraisal scheme. a. to provide data base for the organisation s inventory of people, skills and potential. b. to provide resources for proper assessment of performance by an individual so that he/she may be appropriately rewarded. c. to provide individuals with feedback on performance and personal strength and weakness. d. to help the individual and subordinates to plan personal and job objectives and ways of achieving them.

4 13. Which of the following is not a possible source of individual power? a. physical power b. resource power c. position power d. social power 13. Which of the following is not an element of a perceptual model of communicaton? a. sender b. encoding c. receiver d. flow 15. Group development has a number of stages. Which is not a stage of group development? a. storming b. norming c. developing d. forming Section B True/False (15 marks) Write your answers in the answers sheet provided 1. Viliame is always moving and is impatient. He prefers work to leisure and seems obsessed with numbers. Viliame is probably a Type B. 2. The systems map is a thinking tool that helps avoid single cause and single solution error. 3. Conformity is the degree to which members are attracted to each other and are motivated to stay in the group. 4. Hygiene factors usually lead to job satisfaction when present in a job. 5. Attribution theory is when individuals look at behaviour to determine whether it is an internally or externally caused. 6. According to Mc Clelland there are only three categories representing an identifiable human motive or need. They are need for affiliation, need for power and need for achievement. 7. Work force diversity makes work teams easier to manage.

5 8. Oral communications are more likely to be well thought-out, logical, and clear. 9. A system of shared meaning held by members that distinguishes the organisation form other organisations is called organisation culture. 10. Group decisions are more likely to be accepted than individual decisions. 11. Armchair error occurs when managers make decisions by assuming there is only one cause of problem. 12. Workforce diversity means that organisations are becoming more homogeneous in terms of gender, race, and ethnicity. 13. Job satisfaction represents an attitude rather than behaviour. 14. Women typically prefer to lead through inclusion and rely on their charisma, expertise, contacts, and interpersonal skills to influence others. 15. There are no universal traits that predict leadership success in all situations. Section C - Attempt all questions. Short Answers (50 marks) 1. What is groupthink? What is its effect on decision-making quality? (3 mark) 2. Distinguish effectiveness and efficiency giving suitable examples. (4marks) 3. How does globalisation affect a manager s people skills?(4marks) 4. Coercive contract is a type of psychological contract. Explain coercive contracts and provide an example of an organization where this may predominate? (4 marks) 5. Briefly describe systems map and its advantages and disadvantages. (4 marks) 6. What are the three levels of analysis in the OB model that you have studied? Are they related? If so, how? (4 marks) 7. Charles Handy mentions four stages of group development. List out these stages in order and explain. ( 4 marks)

6 8. What leads to role stress and what are the symptoms of role strain? (4 marks) 9. There are four principal activity types that characterize each part of organisation. List and discuss these? (4 marks) 10. Explain the main components of McGregors theory X and theory Y. (5marks) 11. Define conflict and list its advantages and disadvantages. (5 marks) 12. Discus the four types of cultures discussed by Charles Handy and list the factors that would influence the type of culture and structure.(5 marks) Section D Critical Thinking - Essay (10 marks each) 1) Charles Handy identified three areas of particular importance: appraisal schemes; career planning; and compensation systems. Discuss each of these areas using the following as the basis of your discussion Appraisal scheme Career planning Compensation system. 2) Groups play an important part in our lives and are useful to organisations. Explain the purpose that groups serve for organisations and for individual members of the groups. Discuss the kinds of situation and tasks for which groups are likely to be particularly effective.... THE END