Community Fundraising Coordinator (Permanent, part-time position)

Transcription

1 Community Fundraising Coordinator (Permanent, part-time position) Title: Community Fundraising Coordinator Team: Fundraising Position type: Permanent, part time Reports to: Fundraising Manager Company: Queensland Division Hours per week: 30 (0.8 FTE) Grade: 5 Location: Brisbane Office Effective date: 01/08/2016 ORGANISATIONAL CONTEXT The Heart Foundation is an independent charity whose purpose is to reduce premature death and suffering from heart, stroke and blood vessel disease. As a federation of nine companies (a national company and eight state/territory divisions) we work together to achieve a shared strategic plan under the auspices of the Federation Agreement guided by shared organisational values: visionary; dynamic and collaborative; integrity; and passionate. This position is located in the Queensland Division and is part of the Fundraising team which is responsible for increasing funding to support medical breakthroughs in heart health research, and public awards and education programs. Position Purpose: The position is responsible for generating income for Heart Foundation s work, under the direction of the Fundraising Manager, by building relationships with a local network of fundraising supporters including individuals, businesses, community groups and clubs, and encouraging them to participate in fundraising initiatives. You will ensure that these fundraising initiatives are implemented and managed in line with the agreed strategy and income targets. You will work with the Fundraising Manager to identify fundraising opportunities that deliver revenue growth and a high return on investment for the Heart Foundation. Growing and nurturing relations with a diverse group of stakeholders Developing a diversified fundraising strategy Stewarding donors, corporate partners and volunteers Leading teams of community fundraisers towards strategic goals Setting a communication and marketing plan to raise community awareness of the Heart Foundation Delivering community driven campaigns Producing communications collateral to support community engagement and fundraising Page 1 of 7

2 CRM database management Monitoring sector trends, innovation and best practice Key Accountabilities Accountabilities Major Activities Outcomes Community Fundraising Coordination Work with the Fundraising Manager to generate income through community fundraising events, activities and initiatives. Represent the Heart Foundation at events when required and act as a Heart Foundation spokesperson. Achievement of individual fundraising performance target income generation. With target to be made of: new income as well as growth in existing income. Project are consistently delivered within structured timelines and set objectives and expectations Provide support, materials and fundraising advice to third party community fundraisers, making sure fundraisers adhere to best practice fundraising policies and motivating them to achieve the best results Grow existing Winning Hearts income by 10% Grow existing Giving Hearts income by 10% Database is kept current and 100% accurate. All community fundraisers are compliant with Fundraising, Privacy Legislation and branding guidelines. Page 2 of 7

3 Relationship Management Utilising your strong interpersonal, networking and influencing skills you will acquire, develop and manage a network of fundraising supporters and encourage them to participate in local fundraising initiatives. Generate awareness of Heart Foundation s work, by building relationships with local communities and businesses. Identification of qualified prospects/leads across multiple industry categories identified. Positive feedback from all relevant stakeholders that is reflected in support for Heart Foundation Queensland being sought out as well as increased funds raised. Manage all incoming enquiries regarding fundraising over the phone and via and follow up each fundraising event. Ensure regular effective communication is maintained with key supports, donors and stakeholders. Volunteer Coordination Integrate fundraising activities with other affiliated corporate activities. Secure, manage and communicate with volunteers for beneficiary and Heart Foundation events. Maintain a database of corporate and event volunteers and assist in the recruitment of volunteers. Adequate volunteers are recruited and available to fulfil the need of the events. Volunteer database maintained Develop volunteer recruitment and management plan. Develop work plans for volunteers; oversee to ensure tasks are achieved. Liaise with volunteers to show appreciation of their commitment to the Heart Foundation. Volunteers are communicated with and kept updated as to upcoming opportunities. Opportunities for corporate volunteers created and managed. Page 3 of 7

4 Planning and Reporting Team Participation Work with Fundraising Manager to develop an annual Operational Plan for community fundraising programs and provide input into the overall local initiatives annual budget. Produce various online and offline reports on fundraising campaigns to track organisation and individual income. Update Database with all information on community fundraisers Work as a positive and contributing member of the Queensland Fundraising team including supporting other team members in various Heart Foundation fundraising projects. Contribute positively to the Heart Foundation crossfunctional team ethos. Develop and maintain excellent working relationships with peers and key Heart Foundation staff at both national and divisional levels. Comply with all internal policies, including WHS, and relevant legislations and regulations. Input provided to tactics and planning. Reports received per timeframe weekly or monthly. Regular reports produced from the database on community fundraisers. Positive interaction and collaboration. Relationships developed and maintained. CHALLENGES: Prioritising a demanding workload. Response times to internal and external stakeholders. Working with other program areas with different priorities. KEY COMMUNICATIONS: Internally: Other Heart Foundation staff who are leading or working on national or state programs. Fundraising Manager Event Coordinator Other members of the marketing and communications team. Externally: Corporate supporters. Members of the general community, sporting and community organisations. Suppliers. Page 4 of 7

5 DECISION MAKING: Independently With input Administration of community fundraising program including liaison, correspondence, branding advice and enquiries. Secure and manage volunteers for beneficiary and Heart Foundation events. Manage and coordinates the distribution of the Heart Foundation s merchandise for all community fundraising and events. Manage and coordinate the existing fundraising programs as well as assist with any event or marketing coordination for fundraising events. Assist in managing marketing and communication for all beneficiary events in accordance to budgets. Manage and coordinate major internal and external events for the Heart Foundation from conception to completion. Recommends Guidance Community fundraising program ideas, new beneficiary events, preferred suppliers, processes and procedures. Fundraising and Privacy Legislation, and other internal policies and procedures. KNOWLEDGE, SKILLS & EXPERIENCE Combination of relevant tertiary qualifications or/and experience in a similar or related field (community fundraising). Excellent organisational and prioritisation skills. Excellent spoken and written communication skills. Excellent customer service and relationship building skills. Professionalism to deal with management and staff at all levels. High level of attention to detail. Ability to work autonomously and as a member of a team. Willingness to work outside normal business hours including weekends to support fundraising events. Proficient use of Microsoft Office applications. Experience or ability to learn a new database (Raiser s Edge). Accurate keyboard skills, data entry speed, and file management. Current driver s licence. Experience in the not for profit sector. Previous experience working with volunteers. Direct Reports (position titles): Indirect Reports: Budget Management: Volunteers Nil Income: $Nil Expenditure: $Nil Page 5 of 7

6 Essential Competencies: Priority Setting: Spends his/her time and the time of others on what s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. Informing: Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit and/or the organisation; provides individuals information so that they can make accurate decisions; is timely with information. Organising: can marshal resources (people, funding, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner. Action Oriented: enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Approachability: Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it. Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organisation; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Patience: Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgements and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process. OUR VALUES Visionary We are able to see the big picture and articulate our vision of the future. We inspire each other to help turn this into reality. We are prepared to take calculated risks and feel empowered to make change. Dynamic & Collaborative We work together to achieve the Heart Foundation s vision. We communicate openly, debate the issues, and share our knowledge, expertise and experience so that we can utilise each other s strengths to best effect and learn from our mistakes and our successes. We are flexible and make timely decisions that enable us to shape and adapt to our changing environment. Integrity We will be respectful and transparent in all our actions. We accept responsibility and stand up for what is right. Passionate We believe in what we do and are proud to work for the Heart Foundation. Our energy and enthusiasm drives our performance and creates a positive and inspiring work environment. Page 6 of 7

7 ORGANISATIONAL CHART Approval: Manager Incumbent Name Signed: Dated: Name: Signed: Dated: Page 7 of 7