1. When interviewing potential hires, which questions can legally be asked? Select all that apply.

Transcription

1 CPPM Ch 10 Review Questions 1. When interviewing potential hires, which questions can legally be asked? Select all that apply. a. What is your age? b. Are you a citizen of the United States? c. What is your ethnic background? d. Have you ever been convicted of a crime? e. What is your education level? f. Have you ever worked under a different name? g. What is your religion? h. Have you filed for disability? 2. An employee has requested a three-month leave for the birth of her child. The company she works for employs 25 people. Is the company required to allow three months of leave? a. Yes; FMLA requires the employer to give up 12 weeks of unpaid, job-protected leave. b. Yes; Workers' Compensation Laws require the employer to allow for job-protected-medical leave, up to six months. c. No; FMLA only requires employer groups of 50 or more to give up 12 weeks of unpaid, job-protected leave. d. No; FMLA only requires employer groups of 50 or more to give up six weeks of unpaid, job-protected leave. 3. Which option below would be the most effective interview question about employee conflict resolution? a. In the past, when in conflict with another employee, how was the conflict resolved? b. In the past, when in conflict with another employee, were you able to resolve the conflict? c. Have you ever had a conflict with another employee? d. In your last employee conflict, how many employees were involved? 4. Which benefit has federal regulations that directly tie the physicians benefit to the employees benefit? (if offered to physician must also be offered to employee) a. Profit Share Plan b. Dependent Care Account (DCA) c. Employee Discounts d. Flexible Spending Account (FSA)

2 5. Which physician compensation model is based on the work value for each procedure performed? a. Relative Value Unit (RVU) model b. Percent of Net Revenue model c. Income Statement model d. Tiered Net Revenue model 7. You are helping a physician group start a new practice. This is a group of three (3) physicians. The physician's have agreed to have a "rule by all" governance and leadership. What does this mean? a. A select group of physicians are identified to make decisions. b. All physician partners are involved in decision making with one physician identified to make day to day management decisions. c. A larger health system employs the clinic and makes the decisions on the vision and strategy. d. An external management company owns and operates the business. 8. Which HR forms should be kept in a separate file and in a locked location to protect them from unauthorized access? Select all that apply. a. Signed application b. Background checks b. Certifications or professional licenses c. Employment agreement contracts d. Employment eligibility forms (INS form I-9) e. Job description f. Performance reviews g. OSHA Compliance h. Completed FMLA form i. ADA reasonable accommodation j. Workers' compensation 9. Working in a physician's clinic, you discover the needles are being placed in regular trashcans. This is causing a potential hazard to the cleaning crew. The physician believes the cleaning crew should be more careful in removing the trash. Which law do you review with your physician to show a change is required? a. ADA b. OSHA c. FMLA d. FLSA

3 10. When determining benefits for employees, it is important to understand the cost to the practice. Which employee benefits are generally the most expensive? a. A flexible spending plan b. Health insurance c. Disability insurance d. Workers compensation insurance 11. Which physician compensation model requires allocation of revenue and expenses to each physician in the practice? a. Relative Value Unit (RVU) model b. Percent of Net Revenue model c. Income Statement model d. Tiered Net Revenue model 12. When an employee s performance is not meeting expectations, the manager should determine a Performance Improvement Plan (PIP). What should be included in the PIP? a. Specific actions to meet expectations, time line for the improvement, an incentive for meeting the expectations. b. Positive reinforcement for current actions, a list of items that will result in loss of employment, whether PTO can be used to interview for another position. c. Results of current actions, how long each action has been occurring, the amount of time an employee has to find another job. d. Clear layout of expectations, time line for the improvement, resolution if expectations are not met. 13. When interviewing a candidate, what type of questions should be asked and why? a. Yes/No questions to eliminate time and put the candidate at ease in an interview and open-ended questions related to their life. b. Yes/No questions to verify date and other objective information to provide a better understanding of whether they meet the required qualifications for the job and open-ended questions to evaluate how an employee would respond to particular situations. c. Yes/No questions to see if you want to go any further with the interview, then open ended questions so you can determine the how quick the interviewee responds in an uncomfortable situation. d. Yes/No questions to determine their qualifications and assessment tests to determine if they have the correct perspective of what they know. 14. What does a good compensation plan include? a. Same hourly rate for all employees based on the perceived understanding of the industry standard. b. Determine industry standards and use the lowest amount of the acceptable range in the industry. c. A pay scale that takes into consideration the industry standards and adjusts for years of service, special training and other benefits offered. d. A pay scale based on what the potential employee is currently making.

4 15. A 401(k) plan option is an added benefit to an employee package. Which statement is true regarding 401(k) plans? a. A physician owner is required to match any amount put into a 401(k) by the employee. b. A physician owner is required to contribute the similar percentages to his employees 401(k) as he does his own. c. Once an employee s 401(k) plan has been matched by the employer, the employee is 100% vested for both the employee contributed amount and the employer contributed amount. d. When providing a 401(k) with a match arrangement, the employer only has to contribute the matching amount if the employee makes their initial contribution.

5 CPPM Ch 10 Review Questions Answer Key 1. When interviewing potential hires, which questions can legally be asked? Select all that apply. b. Are you a citizen of the United States? d. Have you ever been convicted of a crime? e. What is your education level? f. Have you ever worked under a different name? Rationale: When interviewing candidates, be aware of federal, state, and local laws that govern the interview and hiring process. A manager is generally safe asking job related questions regarding skills and abilities. Other questions that are OK to ask are: If the person has ever worked under a different name If the person has ever been convicted of a crime If the person is a citizen of the United States Education level the person has attained, including degrees and certifications If the person has relatives employed by the organization Prior employment An employer cannot base employment decisions (hiring or firing) on personal characteristics that are not job related such as age, race, sex, religion, national origin, or disability. 2. An employee has requested a three-month leave for the birth of her child. The company she works for employs 25 people. Is the company required to allow three months of leave? c. No; FMLA only requires employer groups of 50 or more to give up 12 weeks of unpaid, job-protected leave. Rationale: FMLA requires employers of 50 or more employees to give up to 12 weeks of unpaid, job-protected leave to eligible employees for the birth or adoption of a child or for the serious illness of the employee or a spouse, child or parent. 3. Which option below would be the most effective interview question about employee conflict resolution? a. In the past, when in conflict with another employee, how was the conflict resolved? Rationale: When interviewing candidates, ask questions that will provide insight to how the candidate will perform in this position. Yes/No questions, or questions that can be answered with one or two words, can easily be canned responses providing little insight to the candidate s potential.

6 4. Which benefit has federal regulations that directly tie the physicians benefit to the employees benefit? (if offered to physician must also be offered to employee) a. Profit Share Plan Rationale: When physicians choose to maximize their investments through a profit share plan, they will also have to contribute similar percentages to each of the employees who qualify to participate in the plan. 5. Which physician compensation model is based on the work value for each procedure performed? a. Relative Value Unit (RVU) model Rationale: Relative Value Unit (RVU) models consist of calculating total RVU values for each physician and then paying a fixed dollar amount per RVU to calculate the compensation amount. The three components that make up the total value of an RVU are the work RVU + malpractice RVU + practice expense RVU. Many RVU models will focus on the work component of that RVU (wrvu) because this value focuses on the work value of each code. 7. You are helping a physician group start a new practice. This is a group of three (3) physicians. The physician's have agreed to have a "rule by all" governance and leadership. What does this mean? b. All physician partners are involved in decision making with one physician identified to make day to day management decisions. Rationale: Rule by all. All physician partners are involved in decision making. This model generally works better in small groups and can be very challenging in larger groups. There should still be one physician identified who can make day to day management decisions. 8. Which HR forms should be kept in a separate file and in a locked location to protect them from unauthorized access? Select all that apply. g. OSHA Compliance h. Completed FMLA form i. ADA reasonable accommodation j. Workers' compensation

7 Rationale: Forms that have been completed for ADA reasonable accommodation, workers compensation, OSHA compliance, and the Family and Medical Leave Act (FMLA), should be kept in a separate file and in a locked location to protect from unauthorized access. 9. Working in a physician's clinic, you discover the needles are being placed in regular trashcans. This is causing a potential hazard to the cleaning crew. The physician believes the cleaning crew should be more careful in removing the trash. Which law do you review with your physician to show a change is required? b. OSHA Rationale: Occupational Safety and Health Act (OSHA). Federal and state laws require most employers furnish a place of employment that is free from recognized hazards that are causing, or are likely to cause, death or serious physical harm to employees. In most instances, an employee may anonymously complain about an unsafe work environment and be protected against employer reprisals. 10. When determining benefits for employees, it is important to understand the cost to the practice. Which employee benefits are generally the most expensive? b. Health insurance Rationale: Health and retirement benefits can be the most costly to implement. There are many options to consider and each one should be analyzed with a specialist prior to implementation to verify the plan meets the needs of the organization and is financially viable. 11. Which physician compensation model requires allocation of revenue and expenses to each physician in the practice? c. Income Statement model Rationale: An Income Statement model is based on assigning all revenue and expenses to each physician in the practice. The intent of this model is to allocate, as close to possible, every component of the business to each corresponding physician.

8 12. When an employee s performance is not meeting expectations, the manager should determine a Performance Improvement Plan (PIP). What should be included in the PIP? d. Clear layout of expectations, time line for the improvement, resolution if expectations are not met. Rationale: If an employee s performance is not meeting expectations, the manager should schedule a time to review the concerns and determine a Performance Improvement Plan (PIP). The PIP should clearly lay out the employer s expectations of performance improvement and an expected time line for the improvement, typically a 90 day period. It should also clearly define what will result if the employee does not meet those expectations. If the situation does not improve, further action is required. 13. When interviewing a candidate, what type of questions should be asked and why? b. Yes/No questions to verify date and other objective information to provide a better understanding of whether they meet the required qualifications for the job and open-ended questions to evaluate how an employee would respond to particular situations. Rationale: Yes/No questions should be limited to verifying certain credentials, dates, or to verify other objective information. Beyond that, questions should be framed to engage the candidate in meaningful responses where they need to apply thought or skill to demonstrate abilities and personally. 14. What does a good compensation plan include? c. A pay scale that takes into consideration the industry standards and adjusts for years of service, special training and other benefits offered. Rationale: The goal of a good compensation plan should be to achieve perceived equity by employees. This means that an employee feels they are compensated fairly for the work they do, for the training or education they possess, and for the industry and environment where they work. 15. A 401(k) plan option is an added benefit to an employee package. Which statement is true regarding 401(k) plans? d. When providing a 401(k) with a match arrangement, the employer only has to contribute the matching amount if the employee makes their initial contribution. Rationale: A 401(k) plan can include both contributions by the employer and by the employee. It is generally less expensive for the employer than a profit share plan because less is contributed by the employer and more is contributed directly by the employee. There are a variety of ways a 401(k) plan can be set up to include traditional, simple, and safe harbor plans. There are also several ways the employer may choose to match the

9 employee s contributions. With a match arrangement, the employer only has to contribute the matching amount if the employee makes their initial contribution. Employers may decide to match anywhere from 50 cents for every dollar up to two dollars for every dollar that an employee contributes.