JOB DESCRIPTION HIAL AMSL DAL. Air Traffic Control Officer (fixed-term for 3 years) Senior Air Traffic Control Officer (SATCO)

Transcription

1 JOB DESCRIPTION HIAL AMSL DAL Job Title: Location: Line Manager: Air Traffic Control Officer (fixed-term for 3 years) Kirkwall Airport Senior Air Traffic Control Officer (SATCO) Purpose of the Role The primary role of an Air Traffic Control Officer (ATCO) is to maintain a safe, orderly and expeditious flow of air traffic in order to prevent collision between aircraft flying in the air and operating on the manoeuvring and to assist with the prevention of collision between aircraft operating on the apron. ATCOs are also responsible for notifying the appropriate organisations regarding aircraft in need of search and rescue and assistance. You will need to be a confident, decisive and articulate person who is able to give and take instructions from multiple sources simultaneously. You will also need to be flexible to the changing needs of the operation and the business. Responsibilities The ATCO role is successfully delivered through: Carrying out Daily Routines/Tasks This is what you do on a daily basis. (It needs to be done, thoroughly and consistently) Your Conduct on a Daily Basis This is about how you do things. (Your attitude and behaviour towards colleagues and customers) Daily Routine and Tasks The list below describes the typical routines you will be expected to undertake on a daily basis but this list is not exhaustive. We want to foster an environment of continuous improvement in the overall airport environment and to this end your duties and responsibilities may require you to contribute to ATS support functions. You will routinely: Provide a safe, efficient and regulatory compliant air traffic control service to all participating aircraft at all times. Provide a safe and expeditious service to aircraft flying in the air and operating on the maneuvering area in order to assist in the prevention of collision. Assist aircraft operating on the apron in order to assist in the prevention of collision between aircraft and between aircraft and vehicles and/or pedestrians. Page 1 of 6

2 Control vehicular and pedestrian activity on the manoeuvring area. Issue information and instruction to aircraft. Co-ordinate with adjacent ATC agencies as required. Provide an alerting service for aircraft and initiate search and rescue action as required. Conduct Meteorological Observations and prepare meteorological reports as required. Operation of ATC and Airport technical and support systems in accordance with published procedures. Comply with ATC regulatory requirements and Company practices and procedures. Comply with the practices and procedures stated in the Company Safety Management System Manual (SMS). Participate in and contribute to Safety Management System activates when requested. Report all operational occurrences and incidents in accordance with Regulatory and Company requirements. Maintenance of operational and administrative records in accordance with published procedures; Liaise with other airport departments and external agencies as required. Check and confirm the operational status of essential ATC and Airport equipment and support systems. Undertake supervision, training and associated reporting in accordance with the Unit Training Plan (where an OJTI endorsement is held). Undertake competency assessments and associated reporting in accordance with the Unit Competency Scheme. Instruct and mentor ATS support staff and other third parties when required. Act as the Aerodrome Authority when required. Contribute to the continuous improvement process through participation in working groups and project teams. Continuous professional development is essential and you will therefore continue to undertake learning and development as required. Your Conduct on a Daily Basis Your commitment and attitude to safety is critical. You will be required to adhere to all safety and security protocols and principles in the airport environment. You must always behave in a way that keeps yourself and others safe; Our team members need to be highly motivated and hardworking with a pro-active approach to work; Team working is crucial in this role so it s essential that you can get along with others, appreciate differences and contribute to creating a positive working environment; You need to be constructive, assertive and decisive and be able to give as well as take instruction; Our team members need to respond to changing and challenging situations and operational needs and developing priorities. A flexible and responsive approach is required to balance conflicting and changing pressures in the work environment in a respectful and constructive way; Your commitment to providing a strong focus on customer service is essential to maintain the high standards and professionalism of our service; You must be open to new learning and development experiences and take ownership of your own learning and development in role and be willing to respond to new initiatives and changes in working practices; Dress and appearance must be appropriate to the role and activity you are undertaking. The company recognises the right to individual expression, body modifications are expected to be removable or covered up, whilst on duty; You will be exposed to sensitive information from time to time so you must be able to maintain confidentiality. You are expected to conduct yourself with confidence and absolute integrity at all times. Page 2 of 6

3 The environment in which you ll be working You ll be required to work a shift pattern covering various shifts and you will have to stay late on occasion, for example where a flight is delayed. You ll work with various teams and departments within The HIAL Group along with external organisations and respect for all other roles is expected. Essential requirements Please note that the following are ESSENTIAL: Applicants must hold a UK CAA issued ATCO licence in accordance with Commission Regulation (EU) 340/2015 together with ADI and APP ratings; You must hold a current CAA Class 3 Aviation Medical Certificate; You must hold ICAO English Language Proficiency Certificate at Level 5 or higher; You must be eligible to work in the UK; You must be able to obtain a satisfactory Standard Disclosure Scotland check; Provide proof of identity and address; You need to be able to provide employment/unemployment/ training/education history over the last 5 years; You must be able to provide a satisfactory criminal record check for any country you have resided in for a minimum of 6 months; You need to provide a character reference for the last 5 years. Competencies - ESSENTIAL: these are the skills, knowledge or experience you must have to do the job Certification check 1. ADI Rating 2. APP Rating 3. Class 3 Medical Certificate Ability Test Application / interview 4. ICAO English Language Proficiency Certificate at Level 5 or higher 5. Working knowledge of all ATS regulatory requirements 6. Good attention to detail and a high degree of accuracy 7. Able to work under pressure and deal with high volumes of work 8. Willing to learn and adapt to changing circumstances 9. Able to remain calm and confident in emergency situations with quick response times 10. Able to demonstrate and make decisions with confidence 11. Able to maintain high levels of concentration and focus in a busy environment Page 3 of 6

4 12. Able to operate with a degree of emotional detachment 13. Good memory 14. Logical thinker 15. Excellent communication skills and the ability to clearly articulate 16. Good written skills and the ability to produce written reports to a high standard 17. Able to demonstrate the ability to learn new concepts in a short timeframe to definitive deadlines. 18. Able to organise and prioritise 19. Able to process information quickly and accurately 20. Ability to take direction and constructive criticism 21. Able work as part of a professional team showing respect to all colleagues 22. Enthusiastic, positive and self-motivated 23. Committed to ongoing professional development and open to new learning and development opportunities 24. Able to build professional working relationships with colleagues and customers Competencies - DESIRABLE: these are the skills, knowledge or experiences that will enhance your application Certification check 1. MET Observers Certificate 2. OJTI Qualification Ability Test Application / interview 3. Working knowledge of SMS procedures 4. Experience in an Air Traffic Services Assistant or Flight Information Services Officer role 5. Current knowledge of Civil Aviation Control and statutory procedures 6. Knowledge of airport operations Page 4 of 6

5 Behavioural Competencies HIAL has a behavioural competency framework as we believe how you do things is just as important as what you are doing. These are in line with our values which are: Innovation Open/Honesty Excellence Respect Ownership The standards of behavioural competence that apply to the Air Traffic Control Officer role are as follow: Area of Competence Level Descriptor Seeking & Sharing Information 2 Finds out sufficient information to arrive at a good understanding of a specific task, problem or issue at hand by asking multiple questions to understand what is required, using technological or paper-based sources and referring to others in the organisation for advice/input. Willingly shares information or knowledge with others. Keeps data and records up to date. Creating Ideas & Solutions Analysing & Thinking Flexibly 3 Links information relevant to a specific task or issue with information from the wider organisation and/or the external environment to form powerful ideas or solutions. Identifies and articulates hidden aspects, unseen relationships and links between problems, issues, or systems. Structures discussions, situations, and assignments to encourage creativity. 3 Looks objectively at all options and sides of a situation to ensure that the outcomes are thoroughly assessed before deciding on a course of action. Considers the pros and cons and/or applies analytical tools/techniques to balance the immediate and longer-term impact on stakeholders. Takes considered risks to accomplish important goals. Understanding Others 2 Takes time to build rapport with others. Asks open questions to understand the needs, concerns and feelings of customers and colleagues and to see things through their eyes. Uses language that shows respect of viewpoints that differ from their own. Manages own emotions so as to minimise any negative impact on others. Understands and observes rules regarding the confidentiality of information. Page 5 of 6

6 Team working 2 Works in partnership with others in own team and is a member of the wider HIAL team by helping people from other teams, units or functions to solve issues or problems to demonstrate that we are all in it together. Actively contributes in team meetings and encourages others to take part in group discussions. Learning & Developing Communicating Clearly Showing & Building Confidence Influencing & Networking Planning & Taking Action Measuring & Improving Performance 2 Shows enthusiasm for learning new things and shares responsibility for own development. Seeks feedback on own performance and accepts it without being defensive. Has a clear understanding of own strengths and current limitations. Proactively seeks additional responsibility in order to increase experience. Supports others' efforts to develop by providing advice and guidance. 2 Communications are clear, concise and well-structured with good eye contact (when face-to-face) so that nobody is left in doubt of the message. Adapts communication style depending on the situation and delivers difficult messages sensitively. Presents opinions from area of expertise in a way that others can understand. Uses the best communication channel for the situation (e.g. , telephone, one-to-one communication, etc.). 3 Makes statements to build optimism and enthusiasm in others by showing own belief in a plan or strategy. Builds the confidence of others in their own capacity to succeed. Recognises the achievements of others and celebrates success. Deals with performance problems in a timely and transparent manner. 2 Persuades others by identifying and talking about the advantages, benefits or features of own ideas, proposals or plans. Makes links with people either inside or outside the Company to help them get things done. 3 Encourages and empowers others to take action. Gives clarity about team goals/aims and ensures that team resources are used in an efficient way to deliver them by planning and prioritising work, monitoring workloads and creating contingency plans as appropriate. Realigns the team s focus to meet changing needs or operational/strategic demands. Creates a deadline focused environment and is always a step ahead of the game, identifying potential issues and taking action before they become a barrier. 2 Sets individual SMART (SMART = Specific, Measurable, Achievable, Realistic, Time-bound) objectives for self in discussion with manager. Takes actions designed to improve some aspect of the Company s performance. Gives the highest level of service possible by taking action to ensure they meet or exceed customer or colleagues needs. Page 6 of 6