Care Coordinator/ Support Lead Regional Business Manager or nominee

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1 Job Title: Grade: Reports to: Accountable to: FTE: Community Care Assistant Grade B Care Coordinator/ Support Lead Regional Business Manager or nominee Various The Role ECL s vision is to be the supplier of choice for Adult Health and Social Care, this role requires strong commercial awareness and the ability to deliver a customer centric service. The role supports vulnerable adults living in the community to achieve their desired outcomes, including maximising their health, wellbeing and independence, enhancing their quality of life and taking a greater part in their local community. The role of the Community Care Assistant is to perform duties and tasks to facilitate our customers to live at home in a safe secure and comfortable way. Customers therefore include older people, as well as adults with long term health conditions, complex needs, sensory impairments, learning disabilities or mental health conditions. You will either work as part of the CASH (Care and Support at Home) team or RIS (Regaining Independence Service) team - see Appendix 1.0 for details. You will predominantly be based in one of these areas though you will be expected to work flexibly to cover all areas. Job Purpose To support vulnerable adults living in the community through particular tasks as identified in their individual assessment. These tasks may involve working both in customer s homes and the local community. Key Accountabilities Work flexibly and collaboratively across structural boundaries as part of cross functional teams, and in support of key functional outputs, regardless of where you sit within the organisation. Think creatively, challenging the norms, and constructively challenging those around you (including those more senior) to ensure continuous improvement, commercial astuteness, and inspire the same in colleagues. Ensure understanding and the proper assessment and mitigation of risk, including Health and Safety and Business Continuity. Role Specific Accountabilities

2 To assist customers with personal care, which can include (but not limited to) dressing, toileting, bathing and assisting with medication. Carry out any home-related tasks to high standards, e.g. bed making, laundry, preparing meals. Support customers in the community (e.g. shopping) at their request and in line with risk assessments and individual assessments. Carry out appropriate administration in line with ECL policies and procedures. To ensure that customers have choice and control over the service/s they receive and are treated with dignity and respect at all times. Developing and maintaining good communication with customers, families and carers. Where required providing support to families and carers. In order to meet the needs of the business you will be required to work flexibly: o This will include working shift patterns to cover the hours of operation which are currently between 7am to 11pm, 7 days a week. o You will also be expected to travel throughout your service operating region To have a clear understanding of professional boundaries and safe working practices and to demonstrate these in the performance of the role. Developing and maintaining strong links with colleagues and other professionals, e.g. GPs, District Nurses, Community Psychiatric Nurses, Social Workers, Transport Providers, Schools, Colleges, Employers as well as Voluntary and Third Sector organisations. To alert management immediately to any incident or development that could have a significant impact on the customer or group of customers. This includes safeguarding the wellbeing and welfare of customers being supported. To work responsibly within ECL s policies, procedures and guidelines and to maintain confidentiality at all times. This includes undertaking all mandatory training and attending staff meetings and events that are deemed relevant to the role and contribute to your continuing personal development. Undertake additional responsibilities as reasonably required. Key Skills & Qualifications Be caring and compassionate with customers, including those with sensory impairments and learning disabilities. Good listening and communication skills, both written and verbal are essential, with experience in building positive working relationships with colleagues and customers. Previous experience and a demonstrable commitment to supporting vulnerable people, is desirable but not mandatory. Can demonstrate an awareness of the needs of vulnerable people and the

3 challenges they commonly face. Ability to work on own initiative and within professional boundaries. Can demonstrate a willingness to work flexibly within a changing work environment. Hold a full, clean valid driving license. Holds or working towards care qualification (i.e. Care Certificate) ASPIRE Competencies Adaptable Supportive Performs Integrity Responsive Changes behavioural style or method of approach when necessary to achieve goals Responds to and embraces change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives Always looking for ways to improve services to the customer Openly communicates changes to methods of delivery in a consultative way with customers and shows a willingness to adjust Identifies ways to work collaboratively with colleagues, services and partners to deliver common objectives Demonstrates self- awareness and recognises how own behaviours impact on others Is tactful, compassionate and sensitive, and treats others with respect Consistently displays empathy when dealing with others and demonstrates an encouraging and reassuring attitude Understands what is expected of the role and how this links in with the wider organisations vision and outcomes Meets and where possible exceeds, targets and objectives and delivers work accurately and to deadlines Takes pride in achieving results and celebrates the success of others Consistently delivers a high quality caring service Upholds the highest standards of professionalism, is respectful of all customers and stakeholders and their opinions and decisions Builds effective working relationships based on trust and confidence and communicates with customers, colleagues and stakeholders in an honest and open way Acts as a role model to other colleagues and is passionate about our services Effectively manages customer expectations and responds to their needs in a timely and caring manner Consistently communicates in a clear and concise style Focuses attention on meeting agreed priorities and

4 Enterprising objectives in the most effective and efficient way Asks for help and responds to the requests from others Actively seeks out opportunities to continuously improve our services Takes responsibility for own performance, identifying areas to improve and actively seeks out ways to develop these Identifies problems at the earliest opportunity and thinks creatively in order to solve them Understands and embraces the use of technology in creating future value Community Care Assistant Additional Key Information CCA role Regaining Independence Service, West Sussex Region 1. Salary banding / rates CCA role salary scale Band B. 15,491 to 19,750 p.a full-time equivalent. Minimum starting salary is 8.03 pr hr (depending on qualifications & experience). 2. Core Shift patterns (a 2-week working pattern will be agreed) hrs (breakfasts) hrs (lunch) hrs (tea) to (evening) (requirement to attend weekly team meetings / training & development courses, 1 to 1 sessions and any reasonable meetings & courses relevant to the CCA role) 3. Variety of hours available Minimum requirement is usually to contractually work at least 16 hours per week up to maximum of 35 hours per week (permanent; casual work also available) (overtime may be available, however not guaranteed contractually) Working patterns are currently agreed across a 2-week rolling period (14 days) which include a mixture of morning, afternoon and evening customer visits. Eg. of minimum requirements for contracted hours include:- 16 hrs per week - 1 evening per week and every other weekend. 20 hrs per week 1 2 evenings per week every other weekend 24 hr per week 2 evenings per week including every other weekend 30 hrs per week 2-3 evenings per week including every other weekend 35 hrs per week 3 evening per week including every other weekend 4. Minimum requirements for CCA role Required to participate in Standby On-call Rota on weekends and bank / statutory holidays minimum of 8 shifts per year. Shifts to be covered are: to to 23.00

5 Standby Rota is paid at per shift for a CCA being on-call. If called out, staff are paid their standard hourly rate. 5. Staff benefits Paid travel time & 45p pr mile business mileage Staff are paid working time and mileage, 45p pr mile (for first miles ) for travel between customers. They are not paid from home and from first and last customers of the day, except if they re required to travel further afield within the county and can claim mileage for journeys from 5 miles and above. Healthcare cash plan Contributory pension scheme Free DBS check Full training & induction provided Free uniforms Holiday pay & leave entitlement Continuing professional development / career development 6. West Sussex offices Barclays House, 51 Bishopric, Horsham, West Sussex RH12 1QJ Main office number: New Tyne Resource Centre, Durrington Lane, Durrington, Worthing, West Sussex BN13 2TF Main office number: Service Information: Regaining Independence Service (RIS) (this is essentially akin Reablement service in Essex) The main office for the RIS service is in Worthing, however the service covers the whole of West Sussex and team meetings / training also takes place at other venues, including the Horsham office. The Regaining Independence Service is a team that provides a programme of shortterm care designed to help customers regain and maintain their independence. It gives them the confidence to manage independently. Unlike traditional home care, where carers visit and assist customers, our team works with them to support them in learning or re-learning the skills to meet their individual needs for everyday life.

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