QUALIFICATION HANDBOOK

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1 QUALIFICATION HANDBOOK Level 6 Diploma in Career Guidance and Development ( ) August 2011 Version 4.0 (August 2013)

2 Qualification at a glance Subject area City & Guilds number 3072 Age group approved 18 + Entry requirements Assessment Fast track Registration and certification Career Guidance Support There are no entry requirements for this qualification. Learner portfolio. No Consult the Walled Garden/Online Catalogue for last dates Title and level Level 6 Diploma in Career Guidance and Development City & Guilds number Accreditation number /1103/8 Version and date Change detail Section 2.0 March 2013 Credit value for unit 607 amended Structure 3.0 August 2013 Amendment to rule of combination Structure to right an amendment that had been included in error 4.0 August 2013 Amendment to rule of combination number of credits corrected Structure 2 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

3 Contents 1 Introduction 5 Structure 5 2 Centre requirements 7 Approval 7 Resource requirements 7 Candidate entry requirements 8 Learner entry requirements 8 3 Delivering the qualification 9 Initial assessment and induction 9 Support materials 9 Recording documents 9 4 Assessment 10 Assessment strategy 11 Recognition of prior learning (RPL) 11 5 Units 12 Unit 404 Unit 406 Unit 408 Preparing to work in the career information, advice and guidance sector 14 Assist clients to apply for learning, training and work 18 Engage with support networks to help clients to meet their career-related needs 21 Unit 409 Evaluate service provision 24 Unit 411 Unit 413 Obtain and organise career-related information to support clients 27 Prepare to deliver services to clients in an outreach setting 30 Unit 414 Promote career-related learning to clients 33 Unit 415 Provide ongoing support to clients 37 Unit 418 Understand how to support specific client groups to overcome barriers to learning, training and work 40 Unit 502 Use diagnostic and assessment tools with clients 43 Unit 601 Agree the purpose of client-centred career guidance interviews and maintain communication with clients46 Unit 602 Career guidance theory 50 Unit 603 Explore and agree the career guidance and development needs of clients 53 Unit 604 Reflect on and improve professional practice 57 Unit 605 Use career and Labour Market Information with clients 61 City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 3

4 Unit 606 Work with other agencies for the benefit of clients and the organisation 64 Unit 607 Advocate on behalf of clients 68 Unit 608 Plan, deliver and evaluate career-related learning in groups 72 Unit 609 Source, evaluate and use Labour Market Intelligence with clients 76 Unit 610 Undertake research on behalf of the service 80 Appendix 1 Relationships to other qualifications 84 Appendix 2 Sources of general information 85 4 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

5 1 Introduction This document tells you what you need to do to deliver qualification: Area Who is the qualification for? What does the qualification cover? Is the qualification part of a framework or initiative? Who did we develop the qualification with? Description It is for candidates who work or want to work in a senior capacity as career advisors or who offer career guidance as part of another job role. These services may include careers guidance, government agencies such as Connexions, youth work, youth justice, college or apprenticeships/learning providers and schools. It allows candidates to learn, develop and practise the skills required for employment and/or career progression in career guidance and work related information sector No It was developed in association with The Learning and Skills Improvement Service (LSIS). Structure To achieve the Level 6 Diploma in Career Guidance and Development, learners must achieve 39 credits from the mandatory units ( ) and a minimum of 21 credits from the optional units (404, 406, , 411, , 418,502, ). Please note: If learners would like to join the Career Development Institute s (CDI) Register of Career Development Professionals then they need to achieve unit 404 as an optional unit. Unit accreditation number Mandatory City & Guilds unit Unit title K/502/ Agree the purpose of client-centred 6 career guidance interviews and maintain communication with clients F/601/ Career guidance theory 9 L/502/ Explore and agree the career guidance and development needs of clients T/502/ Reflect on and improve professional practice Credit value 6 6 City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 5

6 Unit accreditation number City & Guilds unit Unit title L/502/ Use career and Labour Market Information with clients H/502/ Work with other agencies for the benefit of clients and the organisation Optional Credit value 6 6 F/601/ Preparing to work in the career 6 information, advice and guidance sector Y/502/ Assist clients to apply for learning, 3 training and work L/502/ Engage with support networks to help 3 clients to meet their career-related needs H/502/ Evaluate service provision 3 J/502/ Obtain and organise career-related 3 information to support clients R/601/ Prepare to deliver services to clients in 2 an outreach setting F/502/ Promote career-related learning to 6 clients R/502/ Provide ongoing support to clients 2 D/502/ Understand how to support specific 3 client groups to overcome barriers to learning, training and work L/601/ Use diagnostic and assessment tools 6 with clients H/502/ Advocate on behalf of clients 4 D/502/ Plan, deliver and evaluate careerrelated learning in groups T/502/ Source, evaluate and use Labour Market Intelligence with clients M/601/ Undertake research on behalf of the service City & Guilds Level 6 Diploma in Career Guidance and Development ( )

7 2 Centre requirements Approval Centres who wish to offer this qualification must use the standard Qualification Approval Process. To offer this qualification, new centres will need to gain both centre and qualification approval. Please refer to the Centre Manual - Supporting Customer Excellence for further information. Centre staff should familiarise themselves with the structure, content and assessment requirements of the qualification[s] before designing a course programme. Resource requirements Centre staffing Staff delivering this qualification must be able to demonstrate that they meet the following occupational expertise requirements. They should: be occupationally competent or technically knowledgeable in the area for which they are delivering training and/or have experience of providing training. This knowledge must be to the same level as the training being delivered have recent relevant experience in the specific area they will be assessing Centre staff may undertake more than one role, eg tutor and assessor or internal verifier, but cannot internally verify their own assessments. Assessors and internal verifiers Centre staff should hold, or be working towards, the relevant Assessor/Verifier (A/V) units for their role in delivering, assessing and verifying this qualification, or meet the relevant experience requirements outlined above. Continuing professional development (CPD) Centres must support their staff to ensure that they have current knowledge of the occupational area, that delivery, mentoring, training, assessment and verification is in line with best practice, and that it takes account of any national or legislative developments. Centre staff are also expected to demonstrate their CPD achievement. Examples of suitable CPD include shadowing others, reading relevant updates, undertaking placements in practice situations, attending conferences City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 7

8 Candidate entry requirements City & Guilds does not set entry requirements for this qualification. However, centres must ensure that candidates have the potential and opportunity to gain the qualification successfully. As part of the assessment for this qualification, candidates must have access to a work setting/placement which offers opportunities to work at the appropriate level to meet the assessment criteria. Learner entry requirements City & Guilds does not set entry requirements for this qualification. However, centres must ensure that learners have the potential and opportunity to gain the qualification successfully. As part of the assessment for this qualification, learners must have access to a work setting where they can demonstrate the skills required in the units. As part of the assessment for this qualification, learners must have access to a work setting/placement. With sufficient access to the level of work required to meet the assessment criteria. Age restrictions City & Guilds cannot accept any registrations for learners under 18 as this qualification is not approved for under 16s. Legal restrictions apply to learners under the age of 18 working unsupervised with children. Centres and learners should be fully aware of minimum age requirements in their home nation and any implications for completing assessments. Other legal considerations Learners may need a Criminal Records Bureau check. 8 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

9 3 Delivering the qualification Initial assessment and induction An initial assessment of each learner should be made before the start of their programme to identify: if the learner has any specific training needs support and guidance they may need when working towards their qualification any units they have already completed, or credit they have accumulated which is relevant to the qualification the appropriate type and level of qualification Suitability to work in a setting offering career advice and guidance. The setting may require a Criminal Records Bureau check We recommend that centres provide an induction programme so the learner fully understands the requirements of the qualification, their responsibilities as a learner, and the responsibilities of the centre. This information can be recorded on a learning contract. Support materials For further information to assist with the planning and development of the programme, please refer to the following: Delivery strategies/suggested topics are included in each unit. Recording documents Learners and centres may decide to use a paper-based or electronic method of recording evidence. City & Guilds endorses several eportfolio systems, including our own, Learning Assistant, an easy-to-use and secure online tool to support and evidence learners progress towards achieving qualifications. Further details are available at: City & Guilds has developed a set of Recording forms including examples of completed forms, for new and existing centres to use as appropriate. Recording forms are available on the City & Guilds website. Although new centres are expected to use these forms, centres may devise or customise alternative forms, which must be approved for use by the external verifier, before they are used by learners and assessors at the centre. Amendable (MS Word) versions of the forms are available on the City & Guilds website. City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 9

10 4 Assessment Learners must: have a completed portfolio of evidence for each unit Unit Unit title Assessment method 404 Preparing to work in the career information, advice Portfolio and guidance sector 406 Assist clients to apply for learning, training and Portfolio work 408 Engage with support networks to help clients to Portfolio meet their career-related needs 409 Evaluate service provision Portfolio 411 Obtain and organise career-related information to Portfolio support clients 413 Prepare to deliver services to clients in an outreach Portfolio setting 414 Promote career-related learning to clients Portfolio 415 Provide ongoing support to clients Portfolio 418 Understand how to support specific client groups Portfolio to overcome barriers to learning, training and work 502 Use diagnostic and assessment tools with clients Portfolio 601 Agree the purpose of client-centred career Portfolio guidance interviews and maintain communication with clients 602 Career guidance theory Portfolio 603 Explore and agree the career guidance and Portfolio development needs of clients 604 Reflect on and improve professional practice Portfolio 605 Use career and Labour Market Information with Portfolio clients 606 Work with other agencies for the benefit of clients Portfolio and the organisation 607 Advocate on behalf of clients Portfolio 608 Plan, deliver and evaluate career-related learning in Portfolio groups 609 Source, evaluate and use Labour Market Portfolio Intelligence with clients 610 Undertake research on behalf of the service Portfolio 10 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

11 Assessment strategy Evidence must be generated in real work setting, and it is expected that observation of practice will form part of the qualification. Simulation is not allowed in this qualification Recognition of prior learning (RPL) Recognition of prior learning means using a person s previous experience or qualifications which have already been achieved to contribute to a new qualification. RPL is allowed and is also sector specific. City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 11

12 5 Units Availability of units They are also available on The Register of accredited qualifications Structure of units These units each have the following: City & Guilds reference number unit accreditation number (UAN) title level credit value unit aim relationship to NOS, other qualifications and frameworks endorsement by a sector or other appropriate body learning outcomes which are comprised of a number of assessment criteria notes for guidance. Summary of units Unit Unit title Credits QCF unit number (UAN) 404 Preparing to work in the career 6 F/601/4882 information, advice and guidance sector 406 Assist clients to apply for learning, 3 Y/502/8423 training and work 408 Engage with support networks to 3 L/502/8404 help clients to meet their careerrelated needs 409 Evaluate service provision 3 H/502/ Obtain and organise career-related 3 J/502/8420 information to support clients 413 Prepare to deliver services to clients 2 R/601/5647 in an outreach setting 414 Promote career-related learning to 6 F/502/8433 clients 415 Provide ongoing support to clients 2 R/502/ City & Guilds Level 6 Diploma in Career Guidance and Development ( )

13 Unit Unit title Credits QCF unit number (UAN) 418 Understand how to support specific 3 D/502/8441 client groups to overcome barriers to learning, training and work 502 Use diagnostic and assessment tools 6 L/601/5825 with clients 601 Agree the purpose of client-centred 6 K/502/8443 career guidance interviews and maintain communication with clients 602 Career guidance theory 9 F/601/ Explore and agree the career 6 L/502/8421 guidance and development needs of clients 604 Reflect on and improve professional 6 T/502/8428 practice 605 Use career and Labour Market 6 L/502/8435 Information with clients 606 Work with other agencies for the 6 H/502/8439 benefit of clients and the organisation 607 Advocate on behalf of clients 4 H/502/ Plan, deliver and evaluate careerrelated learning in groups 609 Source, evaluate and use Labour Market Intelligence with clients 610 Undertake research on behalf of the service 6 D/502/ T/502/8431 M/601/5705 City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 13

14 Unit 404 Preparing to work in the career information, advice and guidance sector Please note: If learners would like to join the Career Development Industry s (CDI) Register of Career Development Professionals then they need to achieve this unit as an optional unit. UAN: F/601/4882 Level: Level 4 Credit value: 6 GLH: 40 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about the underpinning values and principles of the sector. It considers the different organisations and agencies which operate in the sector, how local and national trends impact on the work, and how practitioners are required to work in a way that promotes inclusion. The unit deals with the legislative framework and the codes of practice which govern the work. 1. Understand the career information, advice and guidance sector 1.1 Summarise the key components of the sector 1.2 Summarise the key trends and developments in the sector 1.3 Evaluate methods of keeping up-to-date with developments in the sector. Key components: refers to the primary organisations providing careerrelated information advice and guidance to individuals. Key trends and developments include: National trends and developments Local trends and developments 14 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

15 2. Understand own CIAG organisation 2.1 Summarise the aims and values of the organisation 2.2 Summarise the key policies and procedures of the organisation Organisation: refers to own organisation Key policies and procedures include those relating to: Access to services Client support Health and safety Multi-agency working Professional relationships 3. Understand roles and ways of working within the CIAG organisation 3.1 Analyse own role, responsibilities and boundaries in the organisation 3.2 Identify the roles other than own role performed in the organisation 3.3 Review the role of stakeholders within the organisation 3.4 Explain ways to develop and sustain productive working relationships with colleagues in the organisation 3.5 Explain ways to plan, organise and manage own work role within organisational requirements 3.6 Explain the range of ways used to ensure that safe and suitable environments are provided for the provision of services to clients Stakeholders may be: Local organisations or agencies National organisations Others specific to the organisation City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 15

16 4. Understand how key legislation, professional codes of practice, ethical principles and the principles of diversity, equality and inclusion impact on own practice and the work of the organisation 4.1 Summarise key aspects of relevant current legislative requirements and professional codes of practice and how they impact on own practice and the work of the organisation 4.2 Discuss issues of equality and diversity and ways to promote inclusion 4.3 Discuss ethical principles and their impact on own practice and the work of the organisation Ethical principles include: The boundaries of confidentiality Professional boundaries 16 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

17 Unit 404 Preparing to work in the career information, advice and guidance sector Supporting information Guidance All legislation, codes of practice and key trends need to be current and relevant to the work undertaken by the sector. Learners must understand the meaning of the terms used Evidence requirements This unit is knowledge based, but requires the Learner to understand the organisation in which they are working. This may be as a paid employee or on a voluntary or placement basis. City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 17

18 Unit 406 Assist clients to apply for learning, training and work UAN: Y/502/8423 Level: Level 4 Credit value: 3 GLH: 20 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about helping clients apply for learning, training and work. It covers talking to clients about what they have learnt from the process and how they can put this into practice in future applications. 1. Understand application processes and procedures for learning, training and work 1.1 explain application processes and procedures for learning, training and work 1.2 evaluate the nature and format of information required to make applications for learning, training and work Learning, training and work may be: Courses leading to qualification Short courses or taster courses Training related to job roles Paid employment Voluntary work Nature of Information may be: Personal details Educational history and attainments Employment history Medical history Current convictions Transferable skills 18 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

19 Format of Information may be: Application form Personal Profile Curriculum Vitae Covering letter 2. Be able to assist clients making applications for learning, training and work 2.1 provide advice to clients about the nature and format of application information required 2.2 provide assistance and advice to clients preparing for learning, training and work interviews Clients refers to people using the service 3. Be able to evaluate with clients outcomes of the application process for learning, training and work 3.1 review with clients lessons learned from the application process for learning, training and work 3.2 discuss with clients how they will apply their knowledge and understanding of the application process in the future Lessons learned may include: Identification of training or learning need Time required to complete application Importance of identifying all relevant information Understanding what is required by each question City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 19

20 Unit 406 Assist clients to apply for learning, training and work Supporting information Guidance The Learner needs to have opportunities to assist clients in applying for learning training and work, and to review the process. The Learner will benefit from experience of working with different client groups Evidence requirements Simulation is not allowed as an assessment method, although the Learner may benefit from role playing sessions. 20 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

21 Unit 408 Engage with support networks to help clients to meet their career-related needs UAN: L/502/8404 Level: Level 4 Credit value: 3 GLH: 20 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about engaging with a range of support networks that can assist and support clients to meet their career-related needs. 1. Understand the principles and rationale for working with support networks to help clients to meet their career-related needs 1.1 analyse the rationale for working with support networks to help clients to meet their career-related needs 1.2 evaluate the ways in which support networks help clients to meet their career-related needs 1.3 explain the legislative and organisational requirements with respect to client confidentiality when engaging support networks Support networks include: Statutory agencies who can provide a range of support such as care for child or other family members, financial support, job coach etc Third Sector agencies or support groups Informal support networks such as family and friends Clients: refers to users of the service City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 21

22 2. Be able to agree how support networks will help clients to meet their career-related needs 2.1 consult with clients and support networks about how to meet client s career-related needs 2.2 agree with support networks how they will support the achievement of the client s career-related objectives 2.3 explore with all parties ways to overcome barriers to providing career-related support 2.4 agree action plans with clients and support networks their respective roles in achieving client s career-related needs Career-related needs may be: Care commitments Transport arrangements Identified specific needs requiring reasonable adjustments Additional training or learning to meet requirements Barriers to providing career-related support include: Timing of support required Transport arrangements Care requirements for family members Willingness to offer or use support Anxiety Financial constraints Action plans may: Electronic Paper A formal pre-agreed format A format devised by the client 22 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

23 Unit 408 Engage with support networks to help clients to meet their career-related needs Supporting information Guidance Learners must have opportunities to work with clients who need support networks to enable them to meet their career-related needs. Legislation and organisational requirements relating to confidentiality of information must be current and relevant to the home nation Evidence requirements Simulation is not allowed although Learners may benefit from role play experience. City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 23

24 Unit 409 Evaluate service provision UAN: H/502/8408 Level: Level 4 Credit value: 3 GLH: 20 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about gathering and analysing data related to the quality of the service. It considers client involvement in the evaluation process and how to use feedback to improve the quality of service provision. 1. Understand methods to evaluate and report on service provision in the organisation 1.1 analyse methods used to evaluate and report on service provision 1.2 evaluate methods to involve clients in service provision evaluation 1.3 explain quality standards used to evaluate service provision Methods may be: Formal and universal systems such as questionnaires Tailored to specific aspects of the career related work Informal feedback Qualitative Quantitative Service provision: refers to all aspects of the service delivered by the organisation Clients may be: People using the service Commissioning agencies 24 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

25 2. Be able to evaluate service provision 2.1 apply methods to evaluate service provision 2.2 agree evaluation dissemination methodologies 2.3 collect and analyse evidence about service provision in accordance with organisational requirements 2.4 apply quality standards to benchmark service provision Dissemination methodologies may be: Electronic Paper Tabular Report format Presentation Quality standards include: Internally set standards Externally set standards 3. Be able to report on the outcomes of the organisation s evaluation of service provision 3.1 report on the outcomes of service provision evaluation 3.2 recommend modifications and improvements to service provision 3.3 disseminate evaluation evidence about service provision in accordance with organisational requirements City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 25

26 Unit 409 Evaluate service provision Supporting information Guidance The Learner needs to be able to gather and analyse data related to the quality of service provision. Information may be commercially or personally sensitive. Recording of evidence must comply with current legislative and organisational requirements. Evidence requirements Simulation is not allowed as an assessment method 26 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

27 Unit 411 Obtain and organise careerrelated information to support clients UAN: J/502/8420 Level: Level 4 Credit value: 3 GLH: 20 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about obtaining and organising a range of information which can support clients with career related needs. The information may be required by organisations to enhance the service or to monitor changes in the market. 1. Understand the nature of career related information required by clients and organisations 1.1 analyse the career-related information needs of clients 1.2 describe the characteristics of career-related information, advice and guidance available to clients Career-related information needs include: Learning and training opportunities Employment available How to apply for opportunities Advice on support with care commitments Advice on financial support Verbal advice Advice and information clients can take away from the organisation How to access a range of information Labour market information Clients may be: Users of the service Commissioners of the service City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 27

28 2. Understand the organisation and management of career-related information 2.1 evaluate methods to organise and manage career-related information in organisations Organise and manage includes: Electronic systems Paper systems Organisational requirements To meet client needs To enable access to those who require the information 3. Be able to obtain career-related information to meet organisational and client needs 3.1 identify career-related organisation and client information requirements 3.2 apply methods to research and obtain career-related information for the organisation and for clients 3.3 evaluate the information obtained against the career-related information needs of the organisation and clients Organisations may be: Statutory organisations Third Sector organisations Local National 28 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

29 Unit 411 Obtain and organise careerrelated information to support clients Supporting information Guidance The Learner needs to be able to research career related information and interpret the findings to suit the needs of the organisation and a range of clients. Evidence requirements The career related information must be current, accurate and relevant. City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 29

30 Unit 413 Prepare to deliver services to clients in an outreach setting UAN: R/601/5647 Level: Level 4 Credit value: 2 GLH: 15 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about working in a range of locations other than a centre specifically designed to support career related advice. It covers the principles of lone working and the need to be vigilant for the safety of all concerned. 1. Understand the outreach setting in which the services will be delivered 1.1 explain the outreach setting in which the services will be delivered 1.2 explain the range of services which will be delivered in the outreach setting 1.3 explain the range of resources, including technology which will be needed to deliver services to clients in the outreach setting Outreach settings include: Prisons Educational establishments Local facilities such as library or community centre Day Centres Hostels or shared accommodation Services may be: One to one advice Group sessions Drop-in By appointment 30 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

31 Resources include: Leaflet, booklets and other printed matter Computers with internet access to specific sites General resources such as pens, paper etc Clients: refers to users of the service 2. Understand autonomous working 2.1 explain the skills of autonomous working needed in an outreach setting 2.2 explain the boundaries and limitations of own autonomous work role in an outreach setting 2.3 explain the range of support that can be accessed to support own autonomous work role when working in an outreach setting 2.4 explain the importance of risk assessments before undertaking outreach work 2.5 explain a range of techniques to ensure personal safety when undertaking outreach work Autonomous working refers to: working alone, managing own time, actions and working practice. Autonomous workers may have access to advice and support from managers and other colleagues Support includes: By telephone By By regular meetings and supervision By printed matter Risk assessments may be: Formal written assessments Undertaken by self Undertaken by other practitioners On-going risk assessments City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 31

32 Unit 413 Prepare to deliver services to clients in an outreach setting Supporting information Guidance Learners will benefit from opportunities to work with clients in a range of settings, although this is a knowledge unit and can be used to support learning prior to commencing outreach work. Evidence requirements Simulation is not allowed as an assessment method, but learners may benefit from role play experience. 32 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

33 Unit 414 Promote career-related learning to clients UAN: F/502/8433 Level: Level 5 Credit value: 4 GLH: 30 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about the requirements for promoting career related learning. It looks at ways of achieving this and the characteristics of the different methods which can be used.. The unit considers ways of designing a range of career related activities, delivering these activities and evaluating them against an agreed set of standards. 1. Understand the policy context for career-related learning 1.1 explain the policy context for career-related learning Policy context includes: National Local European 2. Understand the characteristics of career-related learning 2.1 analyse the characteristics of career-related learning in the workplace, education, training and in the community 2.2 explain the reasons why organisations work towards quality kitemarks for careers-related learning City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 33

34 Quality kite-marks include: Externally or nationally set Internal or locally set 3. Understand the promotion of career-related learning to clients 3.1 explain the activities used to promote career-related learning 3.2 explain promotional techniques to motivate clients to participate in career-related learning 3.3 analyse the benefits and limitations of promoting career-related learning to clients Promotional techniques include: Group sessions Planned individual activities for meeting specific needs On-line activities Use of paper based resources Clients refers to: people who use the service 4. Be able to negotiate with external organisations to promote careerrelated learning 4.1 negotiate with external organisations to agree respective roles and responsibilities to promoting career-related learning External organisations include: National organisations Local organisations Statutory organisations Third Sector organisations 34 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

35 5. Be able to implement career-related learning promotional activities 5.1 design promotional activities to engage clients in career-related learning 5.2 deliver promotional activities to clients to engage them in careerrelated learning Promotional activities include: Group activities 1:1 activities 6. Be able to evaluate career-related learning promotional activities 6.1 seek feedback on promotional activities 6.2 evaluate feedback from clients to inform future promotional activities for career-related learning 6.3 report on the outcomes of evaluation of career-related learning promotional activity Feedback may be: Informal Formal, gathered by agreed methods such as a questionnaire City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 35

36 Unit 414 Promote career-related learning to clients Supporting information Guidance Policies referred to need to be current and relevant to the work undertaken by the sector. Learners must understand the meaning of the terms used Evidence requirements This unit is knowledge based, but requires the Learner to understand the organisation in which they are working. This may be as a paid employee or on a voluntary or placement basis. 36 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

37 Unit 415 Provide ongoing support to clients UAN: R/502/8436 Level: Level 4 Credit value: 2 GLH: 15 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about recognising the need for and providing a range of on-going support to enable clients to meet their career related needs 1. Understand the nature of ongoing support for clients to meet their career-related needs 1.1 evaluate the nature of ongoing support for progression and achievement by clients of career-related needs 1.2 evaluate ways in which ongoing support is provide by the organisation, other agencies and individuals 1.3 explain the organisation s policies and procedures for the provision of ongoing support On-going support may be: Regular one to one meetings or contact Attending support groups Learning or training opportunities Review of actions and achievements Clients: refers to users of the service Other agencies may be: Statutory organisations Educational establishments Third sector agencies Support groups City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 37

38 Individuals may be: Practitioners from other agencies Family members Friends Colleagues Employers Policies and procedures: A policy sets out how an organisation will manage a particular situation, the procedures provide the guide which staff must follow 2. Be able to provide ongoing support for clients to meet their careerrelated needs in accordance with the organisation s protocols 2.1 review the ongoing support needs of clients to progress and achieve their career-related needs 2.2 provide clients with agreed ongoing support to meet their careerrelated needs 2.3 liaise with other agencies and individuals to provide ongoing support in accordance with the organisation s policies and procedures 2.4 maintain records of ongoing support provided to clients Records may be: Electronic Paper 38 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

39 Unit 415 Provide ongoing support to clients Supporting information Guidance Learners will benefit from opportunities to work with clients in a range of settings, providing on-going support to people who have differing needs. Evidence requirements Simulation is not allowed, however learners may benefit from role playing support sessions with a range of clients. City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 39

40 Unit 418 Understand how to support specific client groups to overcome barriers to learning, training and work UAN: D/502/8441 Level: Level 4 Credit value: 3 GLH: 20 Endorsement by a This unit is endorsed by LSIS sector or regulatory body: Aim: This unit is about enabling clients who have a range of specific needs to be able to understand and overcome barriers to learning, training and work. 1. Understand the legislative and policy context for working with specific clients groups 1.1 determine the legislative and policy context for working with specific client groups 1.2 explain how the legislative and policy context for working with specific client groups impacts on own work Specific client groups include: Clients with sensory or physical impairment Clients with learning disabilities Clients with mental ill health Clients who are recently unemployed Clients who have been unemployed for some time Clients of different ages Clients with differing language needs Clients from other countries Clients who have specific needs related to their background, chosen lifestyle or family commitments. 40 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

41 2. Understand barriers to learning, training and work for specific client groups 2.1 analyse barriers to learning, training and work experienced by specific client groups 2.2 evaluate ways to overcome barriers to learning, training and work by specific client groups Barriers to learning, training and work include: Discrimination Care commitments Low self esteem or confidence Financial constraints Approach to learning, training and work Timing of learning, training or work 3. Understand services designed for specific client groups 3.1 evaluate services designed for specific client groups 3.2 analyse how specific client groups access services designed to meet their learning, training and work needs Services include: Those provided by own organisation Those provided by statutory organisations Those provided by Third Sector organisations City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 41

42 Unit 418 Understand how to support specific client groups to overcome barriers to learning, training and work Supporting information Guidance Legislation and national policies must be current and relevant to the sector. Learners will benefit from working with clients who have differing and specific needs. Evidence requirements Information used in the evaluation and analysis must relate to a real organisation. 42 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

43 Unit 502 Use diagnostic and assessment tools with clients UAN: L/601/5825 Level: Level 5 Credit value: 6 GLH: 40 Endorsement by a This unit is endorsed by LSIS sector or regulatory body: Aim: This unit is about establishing the needs of clients through the use of assessment and diagnostic tools. The unit considers the different tools available and which ones are most appropriate for individual clients. The tools are then used with clients and the results interpreted and analysed 1. Understand the purpose and application of assessment and diagnostic tools 1.1 explain the reasons for diagnosing and assessing the needs of clients 1.2 explain the purpose of a range of assessment and diagnostic tools 1.3 evaluate a range of diagnostic and assessment tools used with clients to diagnose and assess their needs Need may be related to: Sensory or physical impairment Learning disability Care commitments Language differences Skills, attitudes and experience Home Office requirements Mental ill health Educational or training Financial constraints Transport City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 43

44 Clients refers to people using the service Assessment and diagnostic tools include: Structured interview Locally set tools Nationally set tools Questionnaires Tests 2. Be able to use diagnostic and assessment tools with clients 2.1 question clients to determine which diagnostic or assessment tool would be appropriate for their needs 2.2 determine which diagnostic or assessment tool to use with clients 2.3 explain the use of the diagnostic or assessment tool to clients 2.4 use the diagnostic or assessment tool with clients 2.5 analyse and interpret the results of diagnostic and assessment tools 2.6 explain the results of diagnostic and assessment tools to clients 2.7 agree the results of diagnostic and assessment tools with clients Questions may be: Structured Oral Written Face to face Electronic 44 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

45 Unit 502 Use diagnostic and assessment tools with clients Supporting information Guidance The Learner needs to have opportunities to use a range of assessment and diagnostic tools with clients who have differing needs. The tools must be current and relevant to the needs of the individual. Results of individual clients must remain confidential. Evidence requirements Simulation is not allowed as an assessment method, although the Learner may benefit from role playing sessions. City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 45

46 Unit 601 Agree the purpose of clientcentred career guidance interviews and maintain communication with clients UAN: K/502/8443 Level: Level 6 Credit value: 6 GLH: 40 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body Aim This unit is about recognising and using appropriate communication techniques when interviewing clients with differing needs. The unit considers how the results of the interview are fed back to the client in a way that they can understand and act upon. 1. Understand techniques used to agree the purpose of careers guidance interviews with clients 1.1 evaluate purpose of different types of career guidance interviews 1.2 analyse techniques used to agree the purpose of careers guidance interviews with clients 1.3 justify the requirement for client-centred interviews to have clearly defined outcomes Career guidance interviews may include: Face to face Electronic Group Individual Clients refers to people using the service Client-centred means placing the wishes, needs and preferences of the client at the centre of any interview 46 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

47 Outcomes may include: Action or decisions to be taken by client Action or decisions to be taken by others Action or decisions to be taken by adviser or organisation 2. Understand the media used to communicate with clients 2.1 critically analyse available media used to communicate with clients 2.2 evaluate use of techniques to communicate with clients Media used to communicate may be: Electronic Written Group session One to one discussion 3. Be able to agree with clients the purpose of career guidance interviews 3.1 discuss with clients their expectations of careers guidance interviews 3.2 tailor communication in the interview to meet the needs of individual clients 3.3 explain to clients how interviews will result in outcomes requiring actions Tailor communication may be: Change of pace Adjusting use of language to suit individual needs Use of interpreter Use of written or pictorial information to support communication Increased active listening City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 47

48 4. Be able to maintain communication with the client during the clientcentred interview 4.1 adapt communication with clients to meet their specific requirements 4.2 reflect back client responses to check understanding 4.3 summarise outcomes of the client-centred interview 4.4 record the outcomes of careers guidance interviews Specific requirements may relate to: Anxiety or lack of confidence Language differences Learning disability Sensory or physical impairment Mental ill health Time available for interview Records may be: Electronic Paper 48 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

49 Unit 601 Agree the purpose of clientcentred career guidance interviews and maintain communication with clients Supporting information Guidance The Learner needs to have opportunities to interview clients with a range of differing needs. Communication techniques must be appropriate and meet the needs of the individual client. Records must remain confidential. Evidence requirements Simulation is not allowed as an assessment method, although the Learner may benefit from role playing sessions. City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 49

50 Unit 602 Career guidance theory UAN: F/601/5739 Level: Level 6 Credit value: 9 GLH: 70 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body Aim This unit is about the different theories, models and concepts available to support the work of career guidance. The unit requires critical analysis and evaluation of these as ways of developing practice. 1. Understand a range of career guidance theories 1.1 critically analyse the value of career guidance theories in maintaining and developing effective career guidance 1.2 critically evaluate a range of theories of vocational behaviour 1.3 critically evaluate a range of theories of career choice, decision making and avoidance 1.4 critically evaluate a range of theories of career learning 1.5 critically evaluate a range of theories of transition 1.6 critically evaluate a range of motivational theories and techniques 2. Understand a range of concepts and models for supporting clients in their career planning and development 2.1 critically evaluate concepts of supporting, enabling and empowerment 2.2 critically evaluate a range of theories on how people learn 2.3 critically evaluate a range of ways of managing change including ways to support clients develop skills to enable them to take advantage of unplanned events 2.4 critically evaluate a range of different models for supporting clients in their career planning/development 2.5 critically evaluate the ways to apply and tailor theories, concepts and models to own role and practice 50 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

51 Supporting, enabling and empowerment refers to work that helps to clients recognise their own skills, knowledge and ability and to put this into practice when seeking career or educational opportunities. Theories on how people learn refers to adult learning theories Clients refers to people using the service. They may have differing needs such as: Anxiety or lack of confidence Language differences Learning disability Sensory or physical impairment Care commitments Mental ill health Unplanned events may include: Personal events for client Work related events for client National events such as change in national strategies or legislation Local events 3. Understand the role of research in informing and developing career guidance practice 3.1 critically analyse the role of evidence-based practice in the development of career guidance theories, models and concepts 3.2 critically analyse the purpose of research in developing own practice 3.3 critically evaluate different ways of keeping up to date with development in theory and practice of relevance to the sector Evidence-based practice refers to practice which is founded on actions and approaches that have been shown to work. They may be external and nationally recognised or based on own experience. Research may be: National Local Conducted by self Conducted by others City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 51

52 Unit 602 Career guidance theory Supporting information Guidance Theories, concepts and models must be in current use and relevant to the subject area. Evidence requirements Simulation is not allowed as an assessment method, although the Learner may benefit from role playing sessions. 52 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

53 Unit 603 Explore and agree the career guidance and development needs of clients UAN: L/502/8421 Level: Level 6 Credit value: 6 GLH: 40 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body Aim This unit is about the different methods of helping clients to establish and understand their career related needs. The unit considers how to engage clients in this process, action plan, review and evaluate the outcomes 1. Understand methodologies to explore client career guidance and development needs 1.1 evaluate methodologies to explore the career guidance and development needs of clients 1.2 evaluate methodologies used to develop client decision-making skills with respect to their career guidance and development needs Methodologies refers to the different principles and methods used to carry out an activity. Clients refers to people using the service They may have differing needs such as: Anxiety or lack of confidence Language differences Learning disability Sensory or physical impairment Care commitments Mental ill health City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 53

54 2. Understand methods to agree client career guidance and development needs 2.1 evaluate methods used to agree career guidance and development options 2.2 analyse ways to include clients in the planning of career guidance and development options Career guidance and development options may include: Paid employment Voluntary work Training Education Group sessions Individual support Electronic support Advice and guidance on applications and interviews Ways to include clients may include: Through group sessions Use of appropriate communication techniques and methods Through use of agreed tools Through negotiation Use of effective interpersonal interaction 3. Understand how to evaluate the impact on clients of career guidance and development 3.1 critically analyse methodologies used to evaluate the impact on clients of career guidance and development Impact on clients of career guidance and development may relate to: Financial matters Care commitments Transport Raise or lower anxiety Raise or lower self esteem 54 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

55 4. Be able to analyse client career guidance and development needs 4.1 apply methodologies to analyse the career guidance and development needs of clients 4.2 review the outcomes of analysis with clients to identify career guidance and development options and actions 4.3 apply techniques to support the development of client confidence and skills to determine their own career guidance and development needs 5. Be able to agree action plans with clients to meet their career guidance and development needs 5.1 agree the objectives and content of action plans with clients to meet their career guidance and development needs 5.2 establish with clients support needed to achieve career guidance and development objectives Action Plans may be: Electronic Paper Verbal Format devised by client In pre-devised format 6. Be able to evaluate with clients the impact of career guidance and development 6.1 apply methodologies to evaluate with clients the impact of career guidance and development 6.2 use evaluation of impact to agree with client s their further career guidance and development needs 6.3 record plans agreed with clients for further career guidance and development Records may be: Electronic Paper City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 55

56 Unit 603 Explore and agree the career guidance and development needs of clients Supporting information Guidance The Learner needs to have opportunities to interview a range of clients with differing needs to clients to establish and agree actions required to meet identified career related needs. Records must remain confidential. Methodologies and techniques must be relevant and up to date. Evidence requirements Simulation is not allowed as an assessment method, although the Learner may benefit from role playing sessions. 56 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

57 Unit 604 Reflect on and improve professional practice UAN: T/502/8428 Level: Level 6 Credit value: 6 GLH: 40 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body Aim This unit is about reflective practice. It considers the different theories in current use and explores the reasons for continuous professional development 1. Understand reflective practice 1.1 critically evaluate theories of reflective practice 1.2 analyse principles of reflective practice Reflective practice refers to a practitioner analyses their own actions, approaches and attitudes and attempts to learn from that thinking. 2. Understand methodologies used to reflect on practice 2.1 evaluate methods used to reflect on professional practice 2.2 critically evaluate the application of reflective practice methodologies on own professional practice Methods may be: Recognised models of reflective practice Devised by self Identified by organisational requirements Identified by national requirements City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 57

58 Professional practice: refers to the actions, approaches and attitudes of practitioners in relation to their work setting 3. Understand the need for continuous professional development as a careers information, advice and guidance practitioner 3.1 analyse the role of continuous professional development in professional updating and improvement of practice 3.2 evaluate continuous professional development approaches and activities to improve practice Continuous professional development refers to the on-going process of reviewing own actions, skills, knowledge and approaches. The practitioner then plans, carries out and evaluates actions to ensure they are current and proficient in the work setting. 4. Be able to reflect on own performance as a career information, advice and guidance professional 4.1 apply reflective practice methods to reflect on own performance 4.2 evaluate own performance as a career information, advice and guidance professional 4.3 review own practice with respect to legislation and codes of practice 5. Be able to improve own practice through continuous professional development 5.1 prioritise areas for continuous professional development and improvement 5.2 produce personal action plans to update, maintain and improve practice 5.3 undertake planned continuous professional development to update, maintain and improve practice 5.4 evaluate continuous professional development against identified priorities 58 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

59 Personal action plans may be: Electronic Paper Using an agreed format Using format of own design Identified priorities may be: Set by self Set by organisation National requirements Local requirements City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 59

60 Unit 604 Reflect on and improve professional practice Supporting information Guidance The Learner must appreciate the need for continuous professional development and the role of reflective practice in maintaining and developing their skills and knowledge. They must demonstrate an ability to reflect on their own work practice and to make suitable plans for their own continuous professional development. Targets for achievement must be SMART (specific, measurable, achievable, relevant and timely). Legislation and codes of practice must be current and relevant. Evidence requirements This unit is best achieved over a period of time to allow the learner to identify their own development needs, formulate a plan, implement the plan and then review it against the initial targets. 60 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

61 Unit 605 Use career and Labour Market Information with clients UAN: L/502/8435 Level: Level 6 Credit value: 6 GLH: 40 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body Aim This unit is about the reasons for establishing and providing career-related information to clients. The unit considers the reliability and validity of the information and how clients may be helped to use it to meet their career-related needs. 1. Understand the scope and purpose of career-related information 1.1 critically analyse the scope of career-related information in careers guidance 1.2 evaluate information about UK and European education and training providers and systems 1.3 evaluate information about current and predicted national and European labour market 1.4 critically analyse the nature, sources, reliability and currency of career-related information Scope may relate to: Age of clients Specific needs of clients Remit of the organisation National priorities Local priorities Electronic information Locally available information Nationally available information Internally available information City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 61

62 Education and training providers and systems may include: On line learning Local providers National providers International providers Blended learning Employer led providers and systems Sector Skills Council led systems and requirements Courses leading to qualifications Courses designed to develop specific skills Current and predicted includes: Short term predictions Medium term predictions Long term predictions Sector specific General trends 2. Be able to assist client access to career-related information 2.1 explain the scope and purpose of career-related information to clients 2.2 verify information sources for reliability and currency in meeting client needs 2.3 provide support to clients in interpreting and tailoring information to meet needs 2.4 explain to clients how to access current and future career-related information needs 2.5 record career-related information supplied to clients using organisational procedures Clients may be: People using the service People who have commissioned the service Records may be: Electronic Paper 62 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

63 Unit 605 Use career and Labour Market Information with clients Supporting information Guidance The Learner needs to have opportunities to access and evaluate a range of information related to local, national and European Labour Markets. Learners must interpret this information with clients to enable them to make best use of the data to help meet their career-related needs. Records must remain confidential Evidence requirements Simulation is not allowed as an assessment method, although the Learner may benefit from role playing sessions. City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 63

64 Unit 606 Work with other agencies for the benefit of clients and the organisation UAN: H/502/8439 Level: Level 6 Credit value: 6 GLH: 40 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body Aim This unit is about the different networks which link to and support the work of career guidance. The unit considers how to work effectively with networks, resolve barriers to good working relationships and enable clients to gain the most from the specialist support provided by different networks. 1. Understand the characteristics of networks that support career information, advice and guidance 1.1 critically analyse the purpose of networks that support career information, advice and guidance 1.2 explain the processes governing the creation, operation and evaluation of networks Networks include: Statutory agencies who can provide a range of support such as care for child or other family members, financial support, job coach etc Third Sector agencies who can provide a range of support such as care for child or other family members, financial support, job coach etc User groups Employer led networks Education or training providers 64 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

65 2. Understand the networks supporting the delivery of career information, advice and guidance by the organisation 2.1 critically analyse the benefits for clients of the networks used by the organisation 2.2 analyse how networks benefit the organisation 2.3 examine sources of potential conflict and their resolution within networks Clients may be: People using the service People commissioning the service Sources of potential conflict may relate to: Differing priorities Eligibility criteria Lack of effective communication Lack of understanding of nature or requests or scope of remit 3. Understand the benefit of specialist support to meet the needs of clients and the service 3.1 evaluate sources of specialist support within own organisation and other agencies 3.2 evaluate way to access specialist support Specialist support may include: Managerial support for self Practitioners with specialist skills or knowledge employed by organisation Practitioners with specialist skills or knowledge commissioned by organisation 4. Understand the principles of negotiation 4.1 critically analyse the principles of negotiation for the benefit of clients and the organisation City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 65

66 5. Be able to collaborate with other agencies for the benefit of clients and the organisation 5.1 build contacts with colleagues in other agencies for the benefits of clients and the organisation 5.2 exchange information with other agencies in accordance with organisational protocols 5.3 use cumulative experience of working with other agencies for the benefit of clients and the organisation Exchange information may include: Electronically Through inter-agency meetings or groups Verbally Written Using agreed procedures Informally within the work setting 6. Be able to refer clients to sources of specialist support 6.1 review with clients their specialist support objectives 6.2 facilitate the referral of clients to specialist support agencies to meet planned objectives 6.3 evaluate the success of referral process with clients 6.4 maintain referral records Referrals may be: Using agreed format for referral Electronic Written Telephone In person Made by client Made on behalf of a client. Records may be: Electronic Paper 66 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

67 Unit 606 Work with other agencies for the benefit of clients and the organisation Supporting information Guidance The Learner needs to have opportunities to refer clients to different networks which operate alongside the career guidance sector. Records must remain confidential. Evidence requirements Simulation is not allowed as an assessment method, although the Learner may benefit from role playing sessions. City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 67

68 Unit 607 Advocate on behalf of clients UAN: H/502/8442 Level: Level 6 Credit value: 4 GLH: 40 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about recognising when it may be necessary to act as an advocate for a client, and carrying out that role in an appropriate manner. 1. Understand the principles and practice of advocacy 1.1 analyse the principles of advocacy 1.2 evaluate advocacy techniques Principles of advocacy include: Speaking for the client not the organisation Enabling client to make informed choices Representing the client s views accurately and effectively Respecting the wishes of client Ensure confidentiality of information as appropriate Advocacy techniques include: Information sharing and analysing Questioning to establish preferences Identifying and employing suitable model of advocacy Active listening Negotiation 2. Understand the role and purpose of advocating on behalf of clients 2.1 analyse when it is necessary to advocate on behalf of clients to meet their career-related needs 68 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

69 2.2 explain how to approach clients who will benefit from advocacy 2.3 evaluate the services, agencies and individuals for which clients require advocates 2.4 critically evaluate the knowledge and skills needed to advocate on behalf of clients with third parties Clients refers to people using the service They may have differing needs such as: Anxiety or lack of confidence Language differences Learning disability Sensory or physical impairment Mental ill health Approach may be: Face to face contact Electronic Written Initial broaching of subject Services, agencies and individuals may be: Employers Education or training providers Other agencies such as statutory social care. Home Office or benefit agencies Third Sector agencies, organisations or support groups Known individuals such as social worker, probation officer, teacher Third parties may be: Third Sector agencies or organisations Prospective employers Statutory agencies not involved in career guidance Training and education providers 3. Be able to advocate on behalf of clients to meet their career-related needs 3.1 agree with clients the role and information needs of those involved in the advocacy process 3.2 advocate clients interests to third parties 3.3 consult with clients to resolve issues arising from advocacy 3.4 agree with clients the implications of the advocacy in meeting their career-related needs 3.5 record the outcomes of advocacy City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 69

70 Issues arising from advocacy may include: Issues relating to client confidence or self esteem Legal issues Issues for other agencies or organisations Issues for own organisation Issues requiring actions or decisions by client Records may be: Electronic Paper 70 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

71 Unit 607 Advocate on behalf of clients Supporting information Guidance The Learner must have opportunities to advocate in behalf of clients with different organisations or agencies. Records must remain confidential. Principles and techniques must be relevant and up to date. Evidence requirements Simulation is not allowed as an assessment method, although the Learner may benefit from role playing sessions. City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 71

72 Unit 608 Plan, deliver and evaluate career-related learning in groups UAN: D/502/8424 Level: Level 6 Credit value: 6 GLH: 40 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body Aim This unit is about planning delivering and evaluating group sessions to enhance and support career related activities. It requires an understanding of group dynamics, adult learning theory and the use of suitable resources to enhance the group learning experience 1. Understand theories of how people learn in groups 1.1 critically analyse theories of how people learn in groups 1.2 explain the principles of group dynamics 1.3 analyse the impact of group dynamics on group learning 1.4 evaluate factors affecting learning in groups Groups may be: Regular and of fixed membership Regular but with a changing membership Occasional or one-off Fixed term with a specific remit Group dynamics refers to: the way individuals within the group interact and the culture of the group itself Group learning may relate to: Individual learning within a group Learning requiring collaboration between groups members 72 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

73 2. Understand methodologies to plan, deliver and evaluate careerrelated learning in groups to meet needs 2.1 evaluate methodologies to identify group learning objectives and learning outcomes 2.2 evaluate the strengths and limitations of resources in promoting learning in groups 2.3 critically analyse the facilitation skills needed to manage learning in groups 2.4 explain how to plan and resource group sessions to meet needs 2.5 analyse how to manage barriers and risks to learning within groups 2.6 analyse ways to motivate individuals within groups 2.7 critique methodologies to evaluate group sessions Learning objectives and outcomes are the statements which specify what participants should achieve or learn as a result of taking part in the session/s Resources may be: Pre-prepared aids to delivery such as handouts, leaflets On-line resources Presentations Activities with materials to support learning Prepared by self Prepared by others Facilitation skills include: Enabling all participants to contribute Managing conflict Using adult learning theory to plan sessions which are inclusive Meeting specific needs Setting out ground rules Barriers and risks to learning may be: Anxiety Conflict within group Inappropriate objectives and outcomes Size of group Ability of group members Composition of group Appropriateness of activities planned Time allowed Location of group session City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 73

74 Personal circumstances 3. Be able to plan career-related learning in groups 3.1 assess the career-related learning needs of groups 3.2 plan the learning and delivery objectives of groups to need assessed needs 4. Be able to deliver career-related learning in groups 4.1 deliver learning to meet the career-related learning objectives of the group 4.2 manage the learning of individual group members 4.3 establish and maintain communication within the group 4.4 manage group dynamics 5. Be able to evaluate career-related learning in groups 5.1 evaluate with clients the outcomes of career-related learning in groups 5.2 apply group evaluations to plan future career-related learning in groups Clients refers to people using the service. They may have differing needs such as: Anxiety or lack of confidence Language differences Learning disability Sensory or physical impairment Care commitments Mental ill health 74 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

75 Unit 608 Plan, deliver and evaluate career-related learning in groups Supporting information Guidance The Learner must have opportunities to plan, deliver and evaluate group learning sessions with a range of clients. Evidence requirements Simulation is not allowed as an assessment method, although the Learner may benefit from role playing sessions. Learners are required to evaluate group sessions and indicate how the lessons learnt will be inform future sessions. It is not necessary to conduct the planned future sessions prior to assessment decisions being made. City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 75

76 Unit 609 Source, evaluate and use Labour Market Intelligence with clients UAN: T/502/8431 Level: Level 6 Credit value: 3 GLH: 20 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body Aim This unit is about gathering, understanding and evaluating Labour Market Intelligence from a range of sources. The unit explores how this data can be used with clients to support their career-related needs. 1. Understand the Labour Market Intelligence required by clients 1.1 analyse the rationale for presenting Labour Market Intelligence to clients 1.2 critically evaluate the nature of available regional, national and international Labour Market Intelligence 1.3 analyse the nature and role of organisations producing Labour Market Intelligence Labour Market Intelligence may be: Local data National data International data Qualitative data Quantitative data Clients may include: People using the service Commissioners of the service Organisations producing Labour Market Intelligence may include: Local government bodies 76 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

77 National government bodies International government bodies Interested parties Local or national media Employer organisations Career related organisations Third sector support groups 2. Understand methods for using Labour Market Intelligence with clients 2.1 evaluate methods to synthesise Labour Market Intelligence 2.2 evaluate methods to present Labour Market Intelligence to clients 2.3 analyse methods to evaluate the use of Labour Market Intelligence by clients Methods to synthesise and present may include: Written Electronic Pictorial Tabular Verbal Devised by self Devised by others Using formats to suit specific client needs Methods to evaluate may include: Refer to initial action plan Compare data across regions Refer to identified needs 3. Be able to use Labour Market Intelligence with clients 3.1 explain the purpose of Labour Market Intelligence to clients 3.2 explore with clients their Labour Market Intelligence needs 3.3 synthesise sources of Labour Market Intelligence to aid understanding by clients 3.4 provide support to clients in interpreting Labour Market Intelligence to meet needs City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 77

78 4. Be able to evaluate the use of Labour Market Intelligence by clients 4.1 apply evaluation methodologies to the use of Labour Market Intelligence by clients 4.2 analyse evaluation evidence to determine future use of Labour Market Intelligence with clients 78 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

79 Unit 609 Source, evaluate and use Labour Market Intelligence with clients Supporting information Guidance The Learner must have opportunities to gather, analyse and synthesise a range of Labour Market Intelligence. Learners need to interpret this intelligence and present it is a usable format to a range of clients. Evidence requirements Simulation is not allowed as an assessment method, although the learner may benefit from role playing sessions. City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 79

80 Unit 610 Undertake research on behalf of the service UAN: M/601/5705 Level: Level 6 Credit value: 6 GLH: 40 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about identifying and undertaking research related to the career guidance sector. The research must be recorded and presented to the appropriate people in the most suitable format. 1. Understand the need for research and a range of methods used to undertake research and present results 1.1 determine the reasons for research to be undertaken 1.2 determine the processes required to access information required for research, including compliance with relevant legislation 1.3 critically evaluate a range of research methods 1.4 critically evaluate a range of methods for presenting research results Research methods may include: Structured interviews Questionnaires Literature review With training and education providers Those designed to gather quantitative data Those designed to gather qualitative information Methods for presenting research results may include: Report format Presentation Pictorial Electronic 80 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

81 Tabular 2. Be able to agree the need for the research with relevant people in the organisation or clients 2.1 agree the need for a particular piece of research with relevant people in the organisation 2.2 agree the aims and objectives of the research with relevant people in the organisation 2.3 agree with whom the results of the research will be shared Agree with: refers to the relevant people who have sanctioned the research. 3. Be able to source the information required for the research 3.1 identify the type and range of information required for the research 3.2 identify a range of potential sources of information 3.3 Approach sources to check the availability of the information and how to explain the purpose of the research 3.4 collect the sources of information in line with the requirements of the research Requirements of the research may be: Set by commissioning team or individual Set by researcher 4. Be able to analyse the information collected from research 4.1 analyse the information 4.2 interpret and synthesise the results and draw suitable conclusions 4.3 record the results of the analysis in the appropriate systems Record may refer to: Electronic Paper Pictorial City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 81

82 Tabular 5. Be able to report the results of the research 5.1 present the results of the research in a manner appropriate to its aims and objectives to its agreed audience 5.2 acknowledge all sources of information in the presentation of the research results 82 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

83 Unit 610 Undertake research on behalf of the service Supporting information Guidance The Learner needs to agree and conduct a piece of research which is relevant to the organisation and those who use the service. Evidence requirements The research must adhere to usual conventions and ethics relating to matters such as: Data Protection Informing participants of reason for collecting data and what will be done with the data Adopting an open approach Complying with safeguarding requirements Meeting and legal or ethical requirements Presenting material in timely and appropriate format Develop a hypothesis Acknowledge contributions The research must be the work of the Learner and should be presented in an agreed format. City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 83

84 Appendix 1 Relationships to other qualifications Links to other qualifications Centres are responsible for checking the different requirements of all qualifications they are delivering and ensuring that learners meet requirements of all units/qualifications. This qualification has connections to the: Level 3 Award for Supporting clients to overcome barriers in learning and work Level 4 Diploma in Career Information and Advice Literacy, language, numeracy and ICT skills development This qualification can develop skills that can be used in the following qualifications: Functional Skills (England) see Essential Skills (Northern Ireland) see Essential Skills Wales see 84 City & Guilds Level 6 Diploma in Career Guidance and Development ( )

85 Appendix 2 Sources of general information The following documents contain essential information for centres delivering City & Guilds qualifications. They should be referred to in conjunction with this handbook. To download the documents and to find other useful documents, go to the Centres and Training Providers homepage on Centre Manual - Supporting Customer Excellence contains detailed information about the processes which must be followed and requirements which must be met for a centre to achieve approved centre status, or to offer a particular qualification, as well as updates and good practice exemplars for City & Guilds assessment and policy issues. Specifically, the document includes sections on: The centre and qualification approval process Assessment, internal quality assurance and examination roles at the centre Registration and certification of candidates Non-compliance Complaints and appeals Equal opportunities Data protection Management systems Maintaining records Assessment Internal quality assurance External quality assurance. Our Quality Assurance Requirements encompasses all of the relevant requirements of key regulatory documents such as: Regulatory Arrangements for the Qualifications and Credit Framework (2008) SQA Awarding Body Criteria (2007) NVQ Code of Practice (2006) and sets out the criteria that centres should adhere to pre and post centre and qualification approval. Access to Assessment & Qualifications provides full details of the arrangements that may be made to facilitate access to assessments and qualifications for candidates who are eligible for adjustments in assessment. City & Guilds Level 6 Diploma in Career Guidance and Development ( ) 85

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