MT2050 NAU Week 2 Chapter 1 & 2 Quiz

Transcription

1 Name: Class: Date: MT2050 NAU Week 2 Chapter 1 & 2 Quiz Multiple Choice Identify the letter of the choice that best completes the statement or answers the question. 1. Which of the following is not a function of management? a. Plan b. Control c. Organize d. Lead e. Performance 2. is the use of influence to motivate employees to achieve organizational goals. a. Leading b. Controlling c. Organizing d. Planning e. Staffing 3. A manager's responsibility is to coordinate resources in a(n) and manner to accomplish the organization's goals. a. passive; aggressive b. inexpensive; efficient c. effective; efficient d. independent; isolated e. manipulative; boisterous 4. When Terry measures his employees performance and compares their performance against the goals he set for them, he is performing which of these functions? a. Staffing b. Leading c. Organizing d. Controlling e. Planning 5. The degree to which an organization achieves a stated goal refers to a. effectiveness. b. synergy. c. conceptual skill. d. efficiency. e. human skill. 6. A professor is teaching a class of 150 students this semester instead of 25 students last semester. The professor can best be described as a. an effective professor this semester. b. an efficient professor this semester. c. committed to teaching this semester. d. an efficient professor last semester. e. a greedy professor this semester. 1

2 Name: 7. Mangers may perform up to ten different roles as part of everyday job. The roles are divided into three categories: a. personal, private and public. b. interpersonal, informational and decisional. c. semiprivate, informational and public. d. interpersonal, informative and interesting. e. decisional, argumentative and disruptive. 8. Which of the following is not a decisional role? a. Entrepreneur b. Negotiator c. Resource allocator d. Disturbance handler e. Liaison 9. According to Mintzberg, when a manager attends a subordinate s wedding, she is performing which of these roles? a. Monitoring b. Figurehead c. Spokesperson d. Leader e. Liaison 10. Jorge Martinez, manager of the marketing division, distributes relevant information everyday to all his employees enabling them to make quality decisions. Jorge is performing which of the following roles? a. Monitor role b. Disseminator role c. Spokesperson role d. Disturbance handler role e. Figurehead role 11. Which of these, according to Mintzberg, is an interpersonal role? a. Monitor b. Negotiator c. Liaison d. Disturbance handler e. Spokesperson 12. Maintaining information links are the activities consistent with the role. a. leader b. spokesperson c. monitor d. liaison e. entrepreneur 13. Which of these is not a management competency? a. Leadership b. Resources c. Relationships d. Design e. Focus 2

3 Name: 14. teams are the fundamental unit in a learning organization. a. Informal b. Vertical c. Industrial d. Self-directed e. Union-based 15. The passage of new laws, such as the American Disabilities Act, exemplify the effect of a. economic forces. b. political forces. c. social forces. d. technological forces. e. human relations forces. 16. Interest rates, inflation, and trade barriers are all examples of forces. a. technology b. political c. social d. economic e. none of the above 17. Which of these perspectives emphasize a rational, scientific approach to the study of management and sought to make organizations efficient operating machines? a. The human relations movement b. The behavioral sciences approach c. The classical perspective d. The quantitative management approach e. The TQM approach 18. Which of these is a bar graph that measures planned and completed work along each stage of production by time elapsed? a. Time and Work chart b. Gantt chart c. Time and Motion chart d. Production and Delivery chart e. Gilbreth chart 19. Bureaucratic organizations approach was a sub field within the. a. classical perspective b. systems theory c. scientific management d. learning organization e. management science view 20. Tracy s Trimmings., is characterized by separation of management from ownership and by clearly defined lines of authority and responsibility. These characteristics are consistent with the principles of a. scientific management. b. bureaucratic organizations. c. administrative management theory. d. human resource management. e. all of the above. 3

4 Name: 21. Positions organized in a hierarchy of authority is an important characteristic of a. scientific management. b. bureaucratic organizations. c. quantitative management. d. the human relations movement. e. total quality management. 22. The term bureaucracy a. has the same meaning as it did during Weber's time. b. has a negative meaning in today's organization. c. is descriptive of efficiency. d. was coined by English traders. e. is a recent term used to describe the Postal Service. 23. A social group within an organization is part of the a. formal organizational structure. b. informal organization. c. Scalar chain. d. reorganization process. e. top management level. 24. emphasized power sharing between managers and employees. a. Humanistic perspective b. Classical perspective c. Scientific management d. Bureaucratic organizations e. Contingency perspective 25. The Hawthorne studies were conducted at the a. electric lighting plant. b. steel mill. c. Western Electric Company. d. Ford Motor Plant. e. book publishing plant. 26. conducted the Hawthorne studies. a. Frederick Taylor b. R. Hawthorne c. Elton Mayo and Fritz Roethlisberger d. R. Mayo e. Henri Fayol and Mary Parker Follet 27. The classical perspective on management, according to Douglas McGregor, is consistent with which of the following? a. Theory X manager b. Theory Y manager c. Theory Z manager d. Theory A manager e. None of the above 28. Tommy believes his employees are responsible, creative, and able to work with minimal direction. He is a a. Theory X manager. b. Theory Y manager. c. Theory Z manager. d. Theory A manager. e. contingency theory manager. 4

5 Name: 29. Kristal Foreman, production supervisor at Utility Trucks, Inc. believes that her employees dislike work, avoid responsibility, and therefore they need to be controlled and directed. Beth is a a. Theory X manager. b. Theory Y manager. c. realistic manager. d. Theory Z manager. e. Theory J manager. 30. Elements of TQM include a. employee involvement. b. focus on the customer. c. benchmarking. d. continuous improvement. e. all of the above. 31. is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it. a. TQM b. Continuos improvement c. Benchmarking d. Empowerment e. MBO 32. The environment represents the outer layer of the environment and affects organizations. a. task; indirectly b. general; directly c. internal; directly d. internal; indirectly e. general; indirectly 33. Forecasters see increased globalization of both consumer markets and the labor supply, with both within organizations and consumer markets. a. increasing diversity b. balance c. nonchange d. strength e. regression 34. dimension of the general environment includes federal, state, and local government regulations. a. Technological b. Legal-political c. Economic d. Sociocultural e. International 35. Culture can be defined as a. the set of key values, beliefs, understandings, and norms shared by members of an organization. b. the ability to speak different languages. c. an object, act, or event that conveys meaning to others. d. a narrative based on true events that is repeated frequently and shared by organizational employees. e. None of the above. 5

6 Name: 36. An object, act, or event that conveys meaning to others is referred to as a a. symbol. b. slogan. c. story. d. hero. e. culture. 37. Marion Kalhoun had two rules posted next to the front door at his dairy store. Rule #1: The customer is always right! Rule #2: If the customer is ever wrong, reread Rule #1. These rules represent a. a slogan. b. a story. c. a symbol. d. a ceremony. e. None of the above. 38. Ceremonies are planned activities that make up a special event and are conducted for the benefit of an audience. Which of the following is not considered to be a ceremony? a. An anniversary celebration of the Jaguar automobile b. The Mr. Tire s annual contest to speedy tire changers c. The last day of a laid-off employee d. An annual sales meeting e. The introduction of a new generation of a computer 39. The adaptability culture emerges in an environment that requires response and decision making. a. fast; high-risk b. fast; low-risk c. slow; high-risk d. slow; low-risk e. regulated; low-risk 40. What does a cultural leader do? a. He/she is the figurehead of the organization. b. Uses symbols and signals to influence corporate culture. c. Serves as a reference for the rest of the organization. d. All of the above. e. None of the above. 6

7 Name: Class: Date: MULTIPLE CHOICE 1. A B C D E 2. A B C D E 3. A B C D E 4. A B C D E 5. A B C D E 6. A B C D E 7. A B C D E 8. A B C D E 9. A B C D E 10. A B C D E 11. A B C D E 12. A B C D E 13. A B C D E 14. A B C D E 15. A B C D E 16. A B C D E 17. A B C D E 18. A B C D E 19. A B C D E 20. A B C D E 21. A B C D E 22. A B C D E 23. A B C D E 24. A B C D E 25. A B C D E 26. A B C D E 27. A B C D E 28. A B C D E 29. A B C D E 30. A B C D E 31. A B C D E 32. A B C D E 33. A B C D E 34. A B C D E 35. A B C D E 36. A B C D E 37. A B C D E 38. A B C D E 39. A B C D E 40. A B C D E 1