PROVIDE LEADERSHIP ACROSS THE ORGANISATION CANDIDATE RESOURCE & ASSESSMENT BSBMGT605B

Transcription

1 PROVIDE LEADERSHIP ACROSS THE ORGANISATION CANDIDATE RESOURCE & ASSESSMENT BSBMGT605B

2 Precision Group (Australia) Pty Ltd 9 Koppen Tce, Cairns, QLD, info@precisiongroup.com.au Website: BSBMGT605B Provide Leadership Across the Organisation ISBN: Copyright Notice No part of this book may be reproduced in any form or by any means, electronic or mechanical, including photocopying or recording, or by an information retrieval system without written permission from Precision Group (Australia) Pty Ltd. Legal action may be taken against any person who infringes their copyright through unauthorised copying. These terms are subject to the conditions prescribed under the Australian Copyright Act Copying for Educational Purposes The Australian Copyright Act 1968 allows 10% of this book to be copied by any educational institute for educational purposes, provided that the institute (or the body that administers it) has given a remuneration notice to the Copyright Agency Limited (CAL) under the Act. For more information, info@copyright. com.au or visit for other contact details. Disclaimer Precision Group has made a great effort to ensure that this material is free from error or omissions. However, you should conduct your own enquiries and seek professional advice before relying on any fact, statement or matter contained in this book. Precision Group (Australia) Pty Ltd is not responsible for any injury, loss or damage as a result of material included or omitted from this material. Information in this course material is current at the time of publication.

3 Table of Contents 2 Legend 3 Qualification Pathways 4 Qualification Rules 5 Introduction 7 BSBMGT605B/01 Communicate Organisational Mission and Goals Key Points Clarify objectives, values and standards in accordance with organisation s strategic direction Establish linkages between organisational objectives, values and standards and the responsibilities of relevant groups and individuals Ensure media and language used is appropriate to individuals and group circumstances State clear expectations of internal groups and individuals and explain in a manner which builds commitment to the organisation Address expectations of the organisation Investigate incidents promptly and communicate results clearly to relevant groups and individuals 15 True or False Quiz 17 BSBMGT605B/02 Influence Groups and Individuals Key Points Build trust, confidence and respect of diverse groups and individuals, through positive role modelling, and effective communication and consultation Embrace, resource and effectively implement improvements to organisational and workplace culture Demonstrate understanding of the global environment and new technology in work activities Ensure actions convey flexibility and adaptability to change and accessibility Ensure consultation and participation in decision making occurs with relevant groups and individuals where appropriate Ensure decision making takes into account needs and expectations of both internal and external groups Ensure decision making occurs in accordance with risk management plans for all options, and within appropriate timeframes Ensure that the organisation is represented positively in the media and community 29 True or False Quiz 31 BSBMGT605B/03 Build and Support Teams Key Points Assign accountabilities and responsibilities to teams consistent with their competencies and operational plans Ensure teams are resourced to allow them to achieve their objectives Empower teams and individuals through effective delegation and support for their initiatives Create and maintain a positive work environment Encourage teams and individuals to develop innovative approaches to the performance of work 39 True or False Quiz 1

4 41 BSBMGT605B/04 Demonstrate Personal and Professional Competence Key Points Model ethical conduct in all areas of work and encourage others to adopt business ethics Adapt appropriate interpersonal and leadership styles to meet particular circumstances and situations Set and achieve personal objectives and work program outcomes Ensure self performance and professional competence is continuously improved through engagement in a range of professional development activities Participate regularly in industry / professional networks and groups 53 True or False Quiz 54 Summary 55 Bibliography 57 Assessment Pack Use considered risk taking in your grey area...and others will follow you! Legend This symbol indicates the beginning of new content. The bold title matches the content of the competency and they will help you to find the section to reference for your assessment activities. Activity: Whenever you see this symbol, there is an activity to carry out which has been designed to help reinforce the learning about the topic and take some action. This symbol is used at the end of a section to indicate the summary key points of the previous section. This symbol is used to indicate an answer to the Candidate s questions or notes to assist the Facilitator. 2

5 Qualification Pathways There are always two choices. Two paths to take. One is easy. And its only reward is that it s easy. Source Unknown This unit of competency is provided to meet the requirements of BSB07 Business Services Training Package although it can be used in a range of different qualifications. The BSB07 Business Services Training Package does not state how a qualification is to be achieved. Rather, Registered Training Organisations are required to use the qualification rules to ensure the needs of the learner and business customer are met. This is to be achieved through the development of effective learning programs delivered in an order that meets the stated needs of nominated Candidates and business customers. 3

6 Qualification Rules You re either part of the solution or part of the problem. Eldridge Cleaver Qualification requirements include core and elective units. The unit mix is determined by specific unit of competency requirements which are stated in the qualification description. Registered Training Organisations then work with learners and business customers to select elective units relevant to the work outcome, local industry requirements and the qualification level. All vocational education qualifications must lead to a work outcome. BSB07 Business Services Training Package qualifications allow for Registered Training Organisations (RTOs) to vary programs to meet: Specific needs of a business or group of businesses. Skill needs of a locality or a particular industry application of business skills. Maximum employability of a group of students or an individual. When packaging a qualification elective units are to be selected from an equivalent level qualification unless otherwise stated. 4

7 Introduction Whether as an individual, or as part of a group, real progress depends on entering whole-heartedly into the process and being motivated to make you a more deeply satisfied human being. Source Unknown This unit of competency is about being able to provide leadership in your workplace. It will help you with the skills you need to demonstrate competency for the unit BSBMGT605B Provide Leadership across the Organisation. This is one of the units that make up the Advanced Diplomas in Business. This manual is broken up into four distinct sections. They are: 1. Communicate Organisational Mission and Goals. 2. Influence Groups and Individuals. 3. Build and Support Teams. 4. Demonstrate Personal and Professional Competence. At the conclusion of this training you will be asked to complete an Assessment Pack for this unit of competency. The information contained in this resource will assist you to complete this task. On competent completion of the assessment, you will have demonstrated your ability to provide leadership across an organisation with particular regard to communication, teamwork and representation. 5

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9 PART 1: Communicate Organisational Mission and Goals Key Points Section 1 As a Manager, you must ensure that the organisation s objectives, values and standards are all described clearly and communicated to all staff members, so that they can be sure of the organisation s strategic direction. Your organisation must determine the links between these objectives and those responsible for meeting the objectives. All language and media used must be appropriate to the message being delivered. Delivering on organisational needs is an important contribution. Management of incidents is crucial to the successful function and quality improvement areas of an organisation. 7

10 Part 1: Communicate Organisational Mission and Goals As a leader within an organisation it is crucial that you understand how to communicate your organisation s mission and goals to those around you. In this section we will examine this process in detail. Vision and Mission Statements We will begin by looking at developing the organisational mission and vision. The Development of a Mission Statement At its most basic the mission statement describes the overall purpose of the organisation. If the organisation elects to develop a vision statement before developing the mission statement, ask Why does the organisation exist - what is its purpose? This purpose is often the same as the mission. A mission statement varies slightly to your vision statement. The mission statement outlines the ways in which your organisation as a whole is going to work towards achieving your vision. Your mission statement should describe the organisation in terms of: what it does, who it does it for, and how it does it. When writing a mission statement, include: An outline of what the organisation is, what it aims to do, who your target audience is and how it does that work. The aim of the mission statement is to: Communicate what you do and how you do it Provide a focus for any work that you do including your strategic planning. It is quite unusual for a mission statement to change over time, however if your organisation undergoes a significant change in some way, then you will need to change your mission statement to reflect that change. So, it is useful to revisit your mission statement whenever you are reviewing your strategic plan, as this is the time when you will gain the most insight into how your organisation is changing. Ultimately, the mission statement is an overall guiding principle that allows you to provide context to your work and your strategic planning as a whole. The Development of a Values Statement We now know our vision and our mission. It is time to begin writing the values statement. A values statement outlines any values that underpin the work you do. These are generally shared by all members of your organisation and help you in the forming of relationships within and external to the organisation as a whole. They outline: 8

11 Part 1: Communicate Organisational Mission and Goals What you think is the right thing to do What you think is the right way to deal with people What you think is the right way to deal with the world at large. The values that you outline for your organisation, put simply, allow you as an organisation to grow and become the organisation that you ultimately want to be. Think about the value statement of Google Do no evil, this guiding principle allows everything they do to be measured by asking a simple question if we do this would we be seen as evil?. It can be very difficult trying to distil your values into a few simple sentences, but they do allow you to have an important guide when you are making important workplace decisions. When you are making decisions, always think back to your values in order to judge what would be seen as doing the right thing. The Development of a Vision Statement The vision statement of an organisation is where it all begins. It is the building block of your strategic planning and allows you to answer the important questions with regards to the strategic planning Will any plan allow us to contribute to our overall vision? 9

12 Part 1: Communicate Organisational Mission and Goals The Mission, Vision and Values are the structure under which the expectations of the organisation are stated. They must be clear and easily understood to allow teams to comply and meet the expectation stated therein. It is the role of Managers, Supervisors and Team Leaders to convey these concepts to their teams and for appropriate stretch goals to be set. The goals need to be clear, concise and measurable. They should present a challenge but be attainable with stretch. This communication will focus and galvanise teams. It provides direction and motivation and all team members know precisely whether they meet the expectations of the organisation and to what extent. All Leadership is influence. John C. Maxwell 10

13 Part 1: Communicate Organisational Mission and Goals Organisational Needs As we previously stated, the Mission, Vision and Values of an organisation are the compass for the teams within that organisation. Let s look at some of the more common needs of organisations: Management of the environment Occupational Health and Safety Product safety Service Values and ethics. There are many more potential expectations within an organisation. You need to look closely at your organisation s details and discuss with your managers and team how you contribute and how you can increase or improve your contribution. The manner in which you deal with incidents is an opportunity to contribute. Incidents Most organisational values care for their workers as well as quality of their product. Incidents are described by the Macquarie Dictionary as an event or occurrence something unimportant that happens in connection with something else. Incidents in the workplace may include an emergency response, environmental event such as emissions, noise etc, product failure or a workplace accident and they may be unimportant, however they must be reported to ensure that there are no ramifications in the short or longer term. When there is an incident, it must be reported to initiate investigation and determination as to whether action must be taken or not. Why Investigate? When you are attempting to investigate incidents, the main outcomes of this should be: Determining a cause so that you can prevent the incidents from reoccurring in the future Identifying any new hazards that exist in the area. 11

14 Part 1: Communicate Organisational Mission and Goals Incidents cause considerable costs to any organisation in terms of: Disruption to work Suffering Pain Loss of reputation Loss of earnings. Which means that we must ensure that all incidents are properly investigated so that we can minimise these costs and look for ways to improve the overall systems to prevent the incidents from occuring in the future? In order for any investigation to be effective, it is important that it takes place as soon as possible after the incident, so that you can be sure that the information you obtain is as accurate as possible. The longer the time between the incident and the investigation, the less likely it will be that you will find a cause. Some further important factors that need to be considered include: Ensuring that your investigator is objective and does not have any interest in the results of the investigation. The investigation needs to be undertaken with an open mind and including an individual with an interest in the outcome is likely to lead to ineffective results. Ensure that open ended questions are used in the investigation and ensure that those involved are not lead into providing information that the investigator wants to hear. Investigations attempt to find a cause, but not apportion blame. Try not to make others feel like you are trying to find someone to blame, but rather you are trying to find ways to make the processes better. It can be quite difficult to get people to change rather it is much easier to attempt to find ways to make the environment in which people are working change than it is to get the people themselves to change. Investigations need to change processes, procedures and outcomes rather than the people themselves. Try to avoid emotion in your investigation procedure. Stay objective and look for causes. Let s think of an example. Let s say you work in a warehouse and you find that a large amount of material has been poorly stacked and it falls over. You may seek the cause and find that it is poor stacking technique. However, the cause is likely to be more than just this: 12

15 Part 1: Communicate Organisational Mission and Goals The shelf may not be the correct type. The materials may be better shelved in a different way. The staff may not be properly trained. The procedures for stacking may be inadequate. There could be a need for better equipment or more training. In order to conduct an investigation 1. Start by making sure everyone is okay and safe. 2. Take control of the scene by erecting barriers around the scene and making sure no one can get in. 3. Begin investigating the cause as soon as possible. You may like to start interviewing the staff involved immediately. 4. Make sure that the staff involved can be assured of their privacy so they can speak openly about the investigation. 5. Check with the witnesses their version of events so you can be assured that you have the information correct. 6. Be positive and don t make the witnesses think they might be in trouble. 7. Look for ways to take action right away to resolve the issue. 8. Report on the investigation. 9. Ensure that there is follow-up on the action taken to ensure that it is correct. What sort of questions could you ask in your investigation? Who was involved? Who witnessed the event? What materials were involved? What processes were involved? Was there any defect present? Where did the event occur? What exact time did it occur? What shift was working? What time in the shift did it occur? What sequence of events occurred? How did this differ from what you might expect? What direct causes can you find? What indirect causes can you find? What can you do to prevent it from happening again? 13

16 Part 1: Communicate Organisational Mission and Goals Activity One A large fire has just erupted in your organisation; two (2) people were killed. After the emergency services have been called, what actions should you take with regard to crisis communications? 14

17 Part 1: Communicate Organisational Mission and Goals Section 1 - True or False Quiz Please tick True False Values represent the core priorities in the organisation s culture. Communication is a one-way process. Information exists in the mind of the sender. A vision statement states an organisation s purpose. Context is the way the message is delivered. Noise must be physical to be a barrier to communication. Communication channels should be adapted to the message and audience. Listening and hearing are the same thing. Never try and anticipate questions asked by the media. Consultation is dialogue leading to a decision. 15