WORKFORCE READY CUSTOMER ONBOARDING PROGRAM. Getting Started WORKFORCE READY CUSTOMER CARE TEAM
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1 WORKFORCE READY CUSTOMER ONBOARDING PROGRAM Getting Started WORKFORCE READY CUSTOMER CARE TEAM
2 WORKFORCE READY CUSTOMER ONBOARDING PROGRAM Getting Started Overview Implementation Process Overview Sandbox Environment Kronos Community/ Resource Page Next Steps/ Action Items
3 Implementation Process Overview LEARNING & DISCOVERY Planning Assess Solution Build Test & Certify Deploy & Support Value Add
4 Implementation Process Overview LEARNING & DISCOVERY Planning Assess Solution Build Test & Certify Deploy & Support Value Add Planning/Onboarding Get your implementation off on the right track by defining the implementation stages and starting the Discovery Preparation process. Then you will be introduced to your Kronos Project Team. Attend Getting Started webinar View e-learning videos Gather checklist items and deliverables Attend Shared Success meeting Project Manager introduction Attend Kickoff
5 Implementation Process Overview LEARNING & DISCOVERY Planning Assess Solution Build Test & Certify Deploy & Support Value Add Getting Started webinar e-learning videos/ Discovery training Checklist items & deliverables Shared Success meeting Project Manager introduction Kickoff Complete Discovery process Discovery calls Discuss goals and success criteria Review best practices Extract data & provide data imports Approve Solution Design documents System Build Integrations (if applicable) Mount & configure time clocks (if being used) Complete e- Learning videos Attend Administrator training Solution overview Testing workshops User Acceptance Testing (UAT) Conduct internal training Parallel test periods Go live Production live signoff & acceptance Employees using Workforce Ready Additional training, if needed Process 1st & 2nd Payroll Transition to Kronos Global Support (KGS) Implement remaining modules
6 CUSTOMER KRONOS Project Timeline Plan Assess Solution Build Test & Certify Deploy & Support Value Added Modules Attend Customer Onboarding Program Attend required meetings Communicate goals & success criteria Attend Discovery training Standardize policies Complete assessment deliverables Complete Discovery documents Extract data from legacy systems and provide data imports Attend training Attend assessment meetings Assist with finalizing project plan Develop test cases Review and sign-off Solution Design Prepare for Testing training Provide data imports Configure and mount time clocks Attend Administrative training Conduct User Acceptance Testing Document testing outcomes Communicate testing issues Retest configuration changes Prepare for System Cutover Roll out End User training Solution acceptance sign-off GO LIVE! Process 1 st payroll Process 2 nd payroll Production live signoff and acceptance Transition to Global Support Project close Based on modules purchased- additional Discovery documents, assessment meetings, training, testing, validation and deployments may be needed Sales-to-Service transition Project Team Kickoff & introduction Project planning & resource scheduling Assessment workshops Solution design Testing Requirements workshop Facilitate Solution Design acceptance review Finalize project plan Train testing team Review and signoff Solution Design Configuration/building solution Unit Test solution Facilitate testing Preparation meeting Complete data imports Support Customer testing Investigate and resolve identified issues Prepare for Deploy and Support Solution acceptance sign-off GO LIVE! 1st Payroll support 2nd Payroll support Production live signoff and acceptance Transition to Global Support Project close Based on modules purchased- additional Discovery documents, assessment meetings, training, testing, validation and deployments may be needed
7 Implementation Process Overview Customer Time Commitment Planning Assess Solution Build Test & Certify Deploy & Support Vale Add Executive Sponsor Project Manager Payroll Subject Matter Expert HR Subject Matter Expert Technical Lead/Team 2 hours 1 hour 1 hour 1 hour 1 hour Varies 10 hours 15 hours 20 hours 15 hours 5 hours Varies 5 hours 20 hours 15 hours 30 hours 15 hours Varies 5 hours 20 hours 15 hours 30 hours 10 hours Varies 1 hour 10 hours 15 hours 10 hours 1 hour Varies Training Lead 1 hour 4 hours 9 hours 9 hours 8 hours Varies Total Hours 24 hours 70 hours 75 hours 95 hours 40 hours TBD * The number of required hours will vary significantly based on the quality of the data provided by the customer.
8 Kronos Proven Project Management Methodology Working Together
9 Kronos Project Management Methodology Proven Methodology Years of experience and refinement Leading you to success Quality Management Communication Issue Management Risk Management Change Management
10 Educational Services / Training MY LEARNING Comprehensive e- Learning portal for pretraining, post-training, and skills reinforcement for your all users of the WFR system. SYSTEM ADMIN TRAINING Recorded webinars that your PM will make available to your System Admin during the Build Phase of your project 3-Day Online Instructor- Led Admin training sessions SANDBOX Sample Environment that allows you to explore the system Training can improve business productivity with faster ROI and increased employee acceptance.
11 Kronos Customer Community From the Product Resources menu, click on the dropdown and select Workforce Ready Under the Links to Workforce Ready Content, select Getting Started
12 Workforce Ready Getting Started Resources
13 Log into Sandbox Complete Navigation Videos Access the Community Product Resources > Workforce Ready > Getting Started Pre-Discovery checklist(s) Approved Contacts Template Schedule Shared Success Call Next Steps KRONOS INCORPORATED March 13, 2018
WORKFORCE READY ONBOARDING PROGRAM. Getting Started WORKFORCE READY CUSTOMER CARE TEAM
WORKFORCE READY ONBOARDING PROGRAM Getting Started WORKFORCE READY CUSTOMER CARE TEAM WORKFORCE READY CUSTOMER ONBOARDING PROGRAM Getting Started Overview Implementation Process Overview Sandbox Environment
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