Hammersmith & Fulham borough of opportunity

Transcription

1 Hammersmith & Fulham borough of opportunity PRINCIPAL MANAGER (BUSINESS INTELLIGENCE) HOUSING AND REGENERATION Job Pack

2 Information for applicants Job Description Person Specification

3 JOB DESCRIPTION Job Title Principal Manager (Business Intelligence) Grade PO9 Position Number(s) 1 Department Housing and Regeneration (HRD) Directorate Asset Management and Property Services Section or Service Business Intelligence Team DIMENSIONS Budget People / Teams Scope of Work Contacts / Stakeholders Contributing to the management and impact monitoring of circa 50m p.a. 3 sub teams in Business Intelligence Team: Service Quality & Business Support, Asset Management, Procurement, Business Intelligence, Asset Management, Procurement. Directors, Elected Members, MPs, external statutory agencies, 3rd party providers and members of the public DESIGNATION Responsible to: Employees directly supervised (if applicable): Family Tree: Head of Operations 3

4 Business Intelligence Team chart Director Asset Management & Property Services Stephen Kirrage Head of Operations x1 SMG3 JD5 Principal Manager Business Intelligence x1 PO9 JD15 Asset Manager x1 PO4 JD21 Procurement Manager x1 PO4 JD17 Service Quality Manager x1 PO5 JD16 Asset Management Officer x1 SO2 JD18 Performance Officers x1.5 PO2 JD19 Resolution Officers x1.5 SO2 JD20 Senior Business Officer x1 PO2 JD14 Business Support Officers x2 SO1

5 JOB PURPOSE: 1. To lead a team responsible for providing business intelligence, asset management and procurement services on behalf the directorate. 2. To ensure that the Director and the managers have a strategic and cohesive oversight of business intelligence information from across the directorate in order to manage the quality, performance and cost of services and drive improvement. 3. To establish a performance management culture across the directorate, maximise the value and impact of business reporting functions and provide strategic direction and advice on the effective use of performance, financial and quality information in order to achieve the directorate s objectives and KPIs. 4. To ensure systems are in place to maintain and undertake quality assurance assessments on all projects, contracts and services; measured against various strategies, policies, standards, specifications and plans. 5. To provide strategic oversight of asset management planning, development of major repairs and refurbishment programmes, and in how services are being delivered. 6. To ensure all contracts are recorded and procured in accordance with the Council s Standing Orders and Financial Regulations complying with relevant legislation. 7. To lead policy and practice development across the whole of the directorate. DESCRIPTION OF DUTIES: Service Responsibilities Ensure an Asset Management Strategy and Asset Management Plan is produced Ensure an annual programme of planned work, based on up to date stock condition data, is drawn up and consulted upon in accordance with the Asset Management Plan. Ensure the Service Quality team collates and co-ordinates all performance, quality and budget measures and produces a comprehensive suite of business information that reflects the whole directorates performance for the period so that it can be used to improve services. Review and confirm the defined operational information, analysis and reporting needs, in conjunction with internal and external stakeholders ensuring business reporting resources deliver solutions that meet expectations. Oversee and identify contract performance issues/concern across the directorate and work collaboratively with managers to direct compliance issues/concerns for investigation and resolution. Develop a learning culture and implement strategic approaches to service and continuous improvement incorporating feedback from customer s complaints, involvement and satisfaction surveys.

6 Ensure that all customer complaints and members enquiries are recorded, monitored and dealt with effectively by the service teams and in line with the Council s policy. Build and maintain effective working relationships with service managers, colleagues and external partners, promote collaborative working and sharing of best practice among teams to inform continuous improvement of services and ensure that business practices are consistency adhered to. Ensure sound financial and management systems relating to processing all contractor invoices are in place and in line with the Council s Standing Orders and Financial Regulations so that all costs are effectively controlled and demonstrate value for money. Proactively oversee the directorate s budgets and monitor operational, revenue and capital expenditure to assess the financial impact on any under or over performance. Provide business support for collating, recording and producing financial information to manage sundry accounts, leaseholders charges, tenants re-charges and insurance claims. Ensure all contracts are recorded and procured in a timely manner in accordance with the Council s Standing Orders and Financial Regulations complying with relevant OJEU legislation. Work with the Management Team as necessary to develop specific responses to government, regulatory or sector policies, proposals and initiatives and take the lead in self-assessment in relation to standards, regulation and inspection. Facilitate the development of effective business cases to support the approval of policy and process improvement initiatives, by identifying clear options and producing cost/value analyses of those options Provide information to assist the Head of Operations to produce operational business plans in consultation with colleagues. Assist internal or external auditors in compliance reviews and monitor compliance systems to ensure their effectiveness. Ensure the training needs of the directorate are co-ordinated and work with managers and the Council s training providers to deliver the directorates training plan. Produce reports for Committees and internal and external stakeholders as required. Represent the Directorate at Council, Committee, Forum and external meetings on matters relating to the service area. Ensure that key operational risks are identified and reviewed on a regular basis and controls are put in place to mitigate and reduce the risks Carry out other duties commensurate with your grade and directed by manager. Managing Service Performance and Budgets Produce a comprehensive set of annual Performance Indicators, budgets and targets across the team to deliver the directorates objectives, strategies, polices and business plans and to progress these through effective performance management arrangements. Implement systems to involve residents in monitoring and reviewing services and

7 consulted about new strategies, standards and contracts to ensure that their needs, priorities and aspirations are understood and incorporated into service improvements leading to increased resident satisfaction. Ensure that all budgets and income streams delegated to the post holder are proactively managed to prevent under and overspends, delivering financial viability and value for money. Ensure information is provided as required to support budgetary and performance monitoring, Health and Safety compliance and reporting, statutory and regulatory returns, audits and self-assessments. Managing People Provide leadership, motivation, inspiration and support to the team. Ensure that all members of staff are recruited in accordance with the Council s policy and procedures, are performance managed and receive appropriate training and development to achieve their full potential and deliver high quality services. Ensure that sickness is proactively managed and all matters of discipline, poor performance and capability are dealt with in accordance with the Councils policy and procedures. Assess the need for additional resources and engage consultants or agency staff as necessary in line with LBHF policy and approval process. Undertake regular 1-1 supervision through a performance management regime of all direct reports and provide effective review and appraisals ensuring key outcomes, and smart objectives and targets are in place, delivered and linked to the directorate s objectives and service improvement plans. Ensure team members are compliant with all relevant policies and procedures. Civil and Other Emergencies To support the Council s role in planning for and responding to civil and council emergencies using skills/expertise of the post holder and in accordance with council emergency procedures. To provide emergency contact details for the purposes of emergency and service continuity plans. To ensure service continuity plans are in place for all the business units you manage that will enable them to deliver essential services following a business disruption and, where requested, ensure your service is prepared to respond to the needs of the community following an emergency. I.T. To use the Council s office-based and mobile IT services for the input, access and transmission of information using the appropriate level of information security and classification through the use of electronic mail, diaries, word-processing, spreadsheets and databases as well as any specific job-related applications as required to carry out the duties of the post.

8 Information Management To ensure the Council s data quality and information rights compliance by managing the administration of information, application systems, technology and staff so that the business unit complies with the Council s Information Management related policies. To ensure adequate guidance is available to business unit staff through the production and maintenance of documented procedures and processes supported by relevant training. During audits, to be able to demonstrate compliance with policies by the production of satisfactory supporting evidence. Equal Opportunities To know and adhere to the Council s equal opportunities policy and equalities legislation and implement in relation to job responsibilities in employment and service delivery. Health and Safety To be fully familiar with the Council s Safety Policy and Codes of Practice and guidance relating to their area of work and ensure that all duties and responsibilities are discharged in accordance with them. To take reasonable care for his/her own health and safety and any other person(s) who may be affected by his/her acts or omissions at work in accordance with Health and Safety legislation. To co-operate with the Council in so far as it is necessary to enable it to comply with its duties under relevant Health and Safety legislation. To be responsible for the risk assessment of officers health and safety within their service area whilst at work and any other person s health and safety who may be affected by this undertaking for the purpose of identifying the measures they need to take to comply with the requirements and prohibitions imposed upon him/her by or under the relevant statutory provisions, regulations, approved code of practice and guidance. Smartworking Work under the council s smartworking policy and timesheet to assist in providing value for money to clients.

9 SELECTION CRITERIA / PERSON SPECIFICATION Job Title: Principle Manager (Business Intelligence) Conditions to Note: Candidates: When completing your application form, please address your answers directly to each of the selection criteria below. This enables the panel to assess your ability to meet each criterion. It is essential that you give at least one example of your ability to meet each of the 5 Values and Behaviours: Responsive, Innovative, Collaborative, Enterprising and Serving our Public. Recruiting Managers: The following values and behaviours are essential criteria in each post and must be addressed directly by candidates. The Guidance Notes on values and behaviours for managers give example questions to probe candidates in the interview and application stages of the recruitment process. Values & Behaviours The London Borough of Hammersmith and Fulham has identified 5 key behaviours and values, which should be demonstrated by all council employees. Successful candidates will show the ability to meet these behaviours. Candidates applying for managerial/leadership roles should also demonstrate two additional leadership behaviours. A Equal Opportunities Demonstrate an understanding of and commitment to Council policies in relation to Equal Opportunity, Customer Care and service delivery, and the ability to implement these policies in the workplace. B Qualifications: Essential: Educated to degree level or equivalent work experience A recognised project management qualification Desirable: Evidence of continued professional development C Knowledge, Experience & Skills: Essential: Knowledge of social housing regulatory requirements and policy relating to Asset Management and Property Services. Experience of implementing Quality Assurance and business improvement systems

10 Experience of working at a strategic level in Property Services including developing and implementing policy and strategies Experience and understanding of Programme / project management Experience and understanding of business planning Strong experience of financial monitoring and planning Experience in financial control of multiple revenue and capital budgets. Ability to set performance measures and targets that are in line with and directorate s objectives with proven track record in managing and improving performance. Experience of implementing a programme of service reviews with a proven track record in delivering improvements to customers. Extensive experience and ability to lead, motivate and manage staff Excellent communication skills both written and oral with ability to influence a wide range of audiences. Ability to interpret and explain statistical data, present complex information in meaningful terms and write concise reports and letters. Strong IT skills with ability to use a wide range of Management Information Systems and Microsoft Office packages Experience of developing and implementing innovative and creative solutions to issues, planned change and problem solving. Ability to operate between managing detail and seeing the wider picture. Experience of collaborative working with ability to break down silos and join up services. Ability to attend meetings outside of normal working hours Our Values & Behaviours D We have a can do attitude and respond to the needs of others quickly, positively and appropriately: I listen, acknowledge what is needed and respond promptly and appropriately My actions and decisions are informed, balanced, reasonable, transparent and well explained I take responsibility for my actions and enable others to take action or make decisions too I anticipate and plan to meet future needs I seek regular customer feedback on how my service is received and make improvement where is needed E We embrace change and constantly seek ways to improve the way we work: I look for better ways of delivering my service to add value for my customers and the taxpayer I am open to new ideas and encourage a creative environment where these can emerge I make things simple and easy-to-access for my customers/residents I embrace change and build on new opportunities that emerge I act as a role model exploring all sectors and adopting best practice to deliver my service F We work well together to achieve a common goal: I am sensitive to the needs and preferences of others, respect them and adapt my behaviour as appropriate I share knowledge and am open to learning from others I am open to constructive challenge from others and seek and act on feedback

11 I invest time in building and maintaining my relationships with internal and external partners I recognise and show that I value the contribution of others G H We are resourceful and seek the best deal when looking for ways to improve value for money: I deliver high quality services in spite of diminishing resources and do not overspend I seek ways to reduce cost and work with others to get better value for our taxpayers I have a commercial outlook and look for ways to generate income I focus on delivering results and outcomes I challenge existing practice to ensure continuous improvement and support new ways of working vice to We put the public at the heart of everything we do, lead by example and take pride in serving our public well: I set high standards for myself and ensure that I deliver the best possible service that reflects diverse needs I put citizens at the heart of everything I do I enable others to make informed decisions by providing clear and concise information I am aware of my role within the local authority and deliver services in order to balance competing needs I treat others with courtesy, fairness and transparency when delivering public services Management Roles I I manage my service, know my budgets and what is going on: I encourage my team to improve the service and find opportunities to collaborate with others to maximise performance I set and monitor stretching targets, whilst supporting people to deliver I anticipate Members needs and respond to their feedback I take prompt and fair action to rectify poor performance I plan, monitor and adapt my budget to respond to changing priorities J I lead high performing teams by engaging employees: I develop and communicate a clear vision and direction for my service I help staff engage with and understand reasons for change I coach and build the capacity of my team I invest time meeting and communicating with my staff, including through one to ones, team meetings and performance appraisals I make time to understand people s strengths and what motivates them