Safety starts with you. DOF Group Offshore Safety Booklet
|
|
- Emil Harrington
- 6 years ago
- Views:
Transcription
1 Safety starts with you DOF Group Offshore Safety Booklet English language ver
2 Safe the RITE way enhances our safety culture through integration with the DOF Group values: respect (R), integrity (I), teamwork (T), excellence (E) and above all we are SAFE. The Safety starts with you, DOF Group Offshore Safety Booklet is available in 5 different languages: English, Filipino, Norwegian, Brazilian Portuguese and Spanish.
3 DOF Group Offshore Safety Booklet You are the safety leader in everything you do. You make the difference. 3
4 Offshore Safety Booklet DOF Group Your demanding work environment 4
5 DOF Group Offshore Safety Booklet Because a lot can change and change quickly your decisions and actions make a difference. You have to consider human, environmental and technological factors every day. 5
6 Offshore Safety Booklet DOF Group Your feedback is important Observations help prevent us repeating mistakes. Understanding safety decisions made today helps everyone make better decisions tomorrow. The observation cards are an important tool. Your feedback helps identify how we can improve everyone s safety. 6
7 DOF Group Offshore Safety Booklet The most reported observations in DOF. LANGUAGE / COMMUNICATION LACK OF AWARENESS RULE /PROCEDURE/STANDARD NOT FOLLOWED INAD. / LACK OF GUARDS OR BARRIERS LACK / MISUSE OF PPE SLIP / TRIP / FALL 7
8 Offshore Safety Booklet DOF Group Be safe for the people who rely on you Family Friends You and your decisions are at the centre of safety. 8
9 DOF Group Offshore Safety Booklet Family, friends, colleagues and companies they all depend on you and the decisions you make. Colleagues Clients Company 9
10 Offshore Safety Booklet DOF Group Seeing risk, risk perception Everyone sees risk differently, everyone judges risk differently. This is risk perception. DOF is a global company, with many cultures, different views and risk perceptions. You are a part of a global team speaking up in the team can keep you and others safe. When you see a risk, you own it! 10
11 DOF Group Offshore Safety Booklet The risk YOU see is probably different to what others see. Always talk about the risks you see. 11
12 Offshore Safety Booklet DOF Group Your toolkit People rely on you. Use the toolkit to stay safe. Safe the RITE way FRAMEWORK Behaviours to help you make safe decisions. LIFE SAVING RULES Rules to help you identify hazards, manage risks and put critical controls in place. RISK ASSESSMENTS (RA) Helping you reduce and manage risk. PERMIT TO WORK (PTW) Putting you in control of high risk activities. 12
13 DOF Group Offshore Safety Booklet Safety begins with you. Your decisions and actions are at the centre of safety. TOOLBOX TALKS (TBT) Helping you assess, plan and organise activities before you start any task. PERSONAL PROTECTIVE EQUIPMENT (PPE) PPE is your last line of defence. It only works if you wear it. STOP WORK AUTHORITY Raise your voice when you see a potential risk. OBSERVATION CARDS (OC) Your observations help prevent future incidents and repeating mistakes. 13
14 Offshore Safety Booklet DOF Group DOF TOOLKIT Safe the RITE way framework Prioritised Critical Behaviours Above all we are SAFE Respect Integrity Teamwork Excellence Behavioural Based Safety Caring about each other Compliance / Correct priorities Demonstrating full attention when speaking to people. Think about what you say and how you say it. Treat colleagues as you would expect to be treated yourself. Trust people to deliver. Rigorously do your work so others don t need to do it. Treating everyone equally. Always look out for the safety of your colleagues and everyone involved. Do what you say you will do. Question your own behaviour regularly. Become familiar with and always follow applicable procedures and standards. Tackle issues with relevant priority. Be accountable for your role in the team. Value the contributions made by each department and employee. Do not assume that something has been done. Get behind decisions that have been made. Give feedback to each other with the intention of improving the work result. Lead by example. Never write down what you would not be prepared to say face to face. Report non-compliance. Rigorously checking my own work before passing it on. Take time to plan. Continuous risk assessment Challenge the facts not the persons. Highlight and communicate potential risk. Always ask what are the risks. Do the right thing even if no one is looking. Have the courage to intervene in cases of poor/unsafe behaviours. Never turn a blind eye. Raise concerns immediately. Be willing to acknowledge that you may not have the competency or experience needed to safely undertake tasks. Step back and review & take time out for improvement. Open dialogue Always raise concerns regarding bullying, patronising, or disrespectful behaviour with expectation of action. Hold conversations with individuals prior to a problem escalating. Give honest feedback. Acknowledge mistakes with an openness to learning from them. Be fair and transparent. Look to resolve rather than to blame. Be open about working outside of your own comfort zone. Share knowledge and experience. Do not accept substandard work. Listen to concerns. 14
15 DOF Group Offshore Safety Booklet The framework helps you make safe decisions. WHY Safe the RITE way framework is an important tool. It combines our values with recognised safe behaviours to help us make better decisions and keep everyone SAFE. The aim is for everyone to clearly understand what it takes to be SAFE in every area of our business. HOW These behaviours were identified by our colleagues. They are here to support the 10 Life Saving Rules, guide you if you are in doubt and help everyone focus on safe decisions. WHEN Use the framework to guide your decisions and to remind you what the RITE thing to do is. Use it for discussions at toolbox talks and department meetings. Use it if you are in doubt about risk assessments or to help you identify hazards and to speak up. 15
16 Offshore Safety Booklet DOF Group DOF TOOLKIT DOF 10 Life Saving Rules 16
17 DOF Group Offshore Safety Booklet Following the 10 Life Saving Rules will help keep you and your colleagues safe. WHY DOF 10 Life Saving Rules are here to help you recognize when you might be in a situation where you need to stop and think what barriers can be put in place before continuing working? HOW The rules are here to help you identify risks before, during and after an operation. WHEN The rules are a daily tool available for everybody working for DOF. They can be found displayed on walls and are available as handouts. If you need more information about DOF Life Saving Rules contact your manager. 17
18 Offshore Safety Booklet DOF Group DOF TOOLKIT Risk assessment 18
19 DOF Group Offshore Safety Booklet You can reduce and manage risk. WHY To help identify and manage risks to you, your colleagues and the project you are working on. HOW The Risk assessment will cover the tasks and with risks clearly identified, discussed and controls implemented. WHEN Risk Assessments should be performed prior to starting any work. Remember if something changes in a task STOP, if it is safe to do so, and undertake another risk assessment. 19
20 Offshore Safety Booklet DOF Group DOF TOOLKIT Permit to work 20
21 DOF Group Offshore Safety Booklet Putting you in control of high risk activities. WHY The Permit to Work (PTW) system puts you in charge of high risk activities that needs coordination and risk control. It ensures that all aspects related to elements of risk in work activities are taken into consideration. HOW A PTW is a written document that authorizes specific people to carry out specific work at a certain time. The PTW system depends on you and your colleagues to have permits in place before you start a task. WHEN Always use PTW where it s required. If you can t decide if you need a PTW, STOP and speak to your supervisor. See the PTW Standard for more info. 21
22 Offshore Safety Booklet DOF Group DOF TOOLKIT Toolbox talks 22
23 DOF Group Offshore Safety Booklet Helping you assess, plan and organise activities before you start any task. WHY Toolbox talks (TBT) are important because they make you aware of the hazards involved with your next task. This is your chance to speak up and ask questions. HOW TBT is a pre-start meeting to share information and discuss the potential risks in the planned operation. Everyone involved in the operation must participate and sign to confirm they attended and are aware of potential risks. WHEN TBTs must always be held prior to any operation that has an element of risk involved. A TBT must also be called for during an operation if circumstances change or if anyone becomes uncertain of the operational steps ahead. 23
24 Offshore Safety Booklet DOF Group DOF TOOLKIT Personal Protective Equipment 24
25 DOF Group Offshore Safety Booklet PPE is your last line of defence. It only works if you wear it. WHY To protect yourself. It only works if you wear it. PPE is the last line of defence it is essential at all worksites. HOW You must wear the right PPE correctly fitted for the job. Look after your own PPE. Treat it with respect, and ask for new equipment if necessary. Remind your colleagues about using the right equipment. WHEN Always wear appropriate personal protective equipment at DOF work-sites and vessels. Report any problems if you experience problems let your supervisor know. If you want help deciding why you should use PPE, check the 10 Life Saving Rules. For more info see the PPE standard. 25
26 Offshore Safety Booklet DOF Group DOF TOOLKIT Stop Work Authority 26
27 DOF Group Offshore Safety Booklet Raise your voice when you see a potential risk. WHY You have the authority to speak up if you see something which is not safe or not quite right. If you see a potential hazard, raising your voice, stopping the job or bringing it to the attention of your supervisor could prevent an accident. HOW Raise your voice when you see a potential risk. Never remain silent bring it to someone s attention. WHEN Wherever, whenever. You and your decisions are at the centre of safety. Your stop work authority is one of the most important barriers we have. 27
28 Offshore Safety Booklet DOF Group DOF TOOLKIT Observation Cards 28
29 DOF Group Offshore Safety Booklet Your observations help prevent us repeating mistakes. WHY You are an important messenger; your feedback is used to make a safer working environment. HOW When you observe an unsafe behaviour, unsafe condition or have a suggestion for improvement, stop the job and inform people involved before preparing a Observation card (OC) and hand it to the Vessel Management. WHEN OC cards and postboxes are located on all worksites, ask your supervisor where to find them. 29
30 Offshore Safety Booklet DOF Group You are the safety leader in everything you do You make the difference 30
31
32
More information is available by visiting worksafeforlife.ca and the NS OHS Division.
Introduction to Workplace Health and Safety: An Overview This introduction is intended to give you an overview of the eight key aspects of workplace health and safety in Nova Scotia workplaces, including:
More information6 SAFETY CULTURE ESSENTIALS
6 SAFETY CULTURE ESSENTIALS Many organizations want to improve their safety culture in order to reduce injury rates, save money, and increase productivity. But how does a company begin to foster a culture
More informationSocial Care Induction Framework for Wales Manager s Guidance This guidance is for those responsible for workers during an induction period
Manager s Guidance This guidance is for those responsible for workers during an induction period There are two sections in the Manager s Guidance: 1 - How to use the Framework 2 - How to assess against
More informationLearning Resource. Babcock International Group. Allocate and monitor the progress of work.
Babcock International Group www.babcock.co.uk/theknowledge Learning Resource Allocate and monitor the progress of work Introduction This handout is about ensuring the work required in your area of responsibility
More information(Kotter & Cohen, 2002, P. 183)
C r e a t i n g C h a n g e S o p h i s t i c a t e d P e o p l e (Kotter & Cohen, 2002, P. 183) Twinkler 2011 C o n t e n t s There are three sections to this booklet: 1. The change framework, which provides
More informationCOMPETENCE & COMMITMENT STATEMENTS
COMPETENCE & COMMITMENT STATEMENTS The Institution for Rail Infrastructure Engineers A Permanent Way Engineer is one who supports and promotes the advancement of the design, construction and maintenance
More informationFacilitator s Guide Overview
Facilitator s Guide Overview Introduction This overview manual is designed to assist in using the series of PowerPoint presentations which engage employees in discussions about improving workplace mental
More informationLeadership Success Factors
SEES THE BIGGER PICTURE Has a good head for business. Is commercially aware. Knows how to make money and save money. Is close to their customers and as a result of this spots opportunities. Is profit focussed
More informationThinking about competence (this is you)
CPD In today s working environment, anyone who values their career must be prepared to continually add to their skills, whether it be formally through a learning programme, or informally through experience
More informationHealth & Safety at Work.
Ministry of Labour. Supervisor. Health & Safety at Work. Prevention Starts Here. Supervisor Health and Safety Awareness in 5 Steps. This workbook belongs to: Contents 01 INTRODUCTION. 03 STEP 1: MAKE A
More informationNORTHUMBRIA POLICE ICF COMPETENCIES
NORTHUMBRIA POLICE ICF COMPETENCIES What is ICF? Since May 2007, the new Integrated Competency Framework (ICF) has applied to all recruitment process within Northumbria Police. The Integrated Competency
More informationHealth & Safety at Work
Ministry of Labour Supervisor Health & Safety at Work Prevention Starts Here Supervisor Health and Safety Awareness in 5 Steps This workbook belongs to: Table of Contents Introduction 03 Step 1: Make a
More informationContents. 3 Introduction. 5 Our values 6 Safety 7 Teamwork 8 Respect 9 Integrity 10 Excellence
The way we work Contents 3 Introduction 5 Our values 6 Safety 7 Teamwork 8 Respect 9 Integrity 10 Excellence 13 Our code of conduct 14 Safety and health 15 Employment and inclusion 16 Human rights 17 Data
More informationOur Commitments. Living our vision and values
Our Commitments Living our vision and values CEO Message Our vision is to excel at securing and enhancing the financial wellbeing of people, businesses and communities. It recognises the important role
More informationInterpreting the Voices 360 Report. Name:..
Interpreting the Voices 360 Report Name:.. Date: 1 360º Feedback report Self-debriefing and development plan guide Your raters have generously taken the time to reflect on their observations of you and
More informationCreating an inclusive volunteering environment
Creating an inclusive volunteering environment Why is creating an inclusive environment important? Understanding the needs of all of your volunteers and making sure they feel valued and respected increases
More informationStress management competency indicator tool
Stress management competency indicator tool How effective are you at preventing and reducing stress in your staff? Use the following questionnaire to assess your behaviour The Stress management competency
More informationTides Institute: Creating an Inclusion and Diversity BREAKTHROUGH
Tides Institute: Creating an Inclusion and Diversity BREAKTHROUGH Judith H. Katz, Ed.D The Kaleel Jamison Consulting Group, Inc. 122 July May 2016 2015 Purpose: Explore how to move from Judging and bias
More informationDetermining Your Performance Evaluation Mindset
Determining Your Performance Evaluation Mindset You should respond to this quiz as you actually think. The result of this quiz does not need to be shared. Answer each question true (T) or false (F) 1.
More informationManaging a complaint at work A step-by-step guide
Be prepared In running your business, you expect that at some point there could be a complaint from someone who works for you. It could be to do with their work, where they work, or who they work with.
More informationKPMG N.V. Code of Conduct. kpmg.nl
KPMG N.V. Code of Conduct kpmg.nl Contents 01 02 06 08 10 12 12 Leadership message Introduction The KPMG Values Commitments Responsibilities Where to get help Compliance with the Code Leadership message
More informationInformation for registrants. Guidance on social media
Information for registrants Guidance on social media Contents Introduction 3 About this document 3 About us 4 Section 1: Top tips 5 Section 2: Using social media 6 Benefits of social media 6 Communicate
More informationSupervisors as ES&H Leaders
Supervisors as ES&H Leaders Bill Adams, CIH, CSP, CPEA, LEED AP www.safex.us 1-866-SAFEX US 1 Leader Defined A person who rules or guides or inspires others wordnet.princeton.edu/perl/webwn A person that
More informationThe Domiciliary Care Worker. Consultation version Respond by 19 January 2018
Consultation version Respond by 19 January 2018 The Domiciliary Care Worker Practice guidance for domiciliary care workers registered with Social Care Wales 1 Contact Details Social Care Wales South Gate
More informationCommunity Partnership for Children. Foster Parent Mentor Training
Community Partnership for Children Foster Parent Mentor Training Define Mentoring -What is a Mentor? -Who is a Mentor? -Everyone in this room has benefited from the influence of someone who taught, guided,
More informationINVOLVING PEOPLE WITH
VALUES BASED RECRUITMENT TOOLKIT VBRT INVOLVING PEOPLE WITH LIVED EXPERIENCE MODULE 2 CONTACT INFORMATION Caroline Alcorso National Manager (Workforce Development) National Disability Services Level 19,
More informationBothered? Safety cannot be left to management or the big name companies.
Asset Integrity Collaboration Step Change in Safety is a member-led organisation, formed by the oil and gas industry, for the oil and gas industry. Step Change brings together operators and contractors,
More informationSupervisors: Skills for Success
HELPING THOSE WHO HATE HR. 554 Pacific Avenue, York, Pennsylvania 17404 717.855.5589 www.alternative-hr.com Supervisors: Skills for Success Contents Introduction Page 3 Communication.. Page 4 Planning
More information25 TIPS. from. TOP CEOs
25 TIPS from TOP CEOs INTRODUCTION Building trust, encouraging open communication, promoting teamwork and motivating employees isn t a simple checklist of organizational best practices, nor a short-term
More informationPROVIDE LEADERSHIP ACROSS THE ORGANISATION CANDIDATE RESOURCE & ASSESSMENT BSBMGT605B
PROVIDE LEADERSHIP ACROSS THE ORGANISATION CANDIDATE RESOURCE & ASSESSMENT BSBMGT605B Precision Group (Australia) Pty Ltd 9 Koppen Tce, Cairns, QLD, 4870 Email: info@precisiongroup.com.au Website: www.precisiongroup.com.au
More informationWORKPLACE MENTAL HEALTH AND WELL-BEING POLICY
Workplace Mental Health and Well-being Policy To be reviewed Bi-Annually. Reviewed by the Leadership Team on 5 th January 2016. To be reviewed January 2018. WORKPLACE MENTAL HEALTH AND WELL-BEING POLICY
More informationPosition Description: Mentor, I CAN Network
Position Description: Mentor, I CAN Network Purpose of the Mentor role The Mentor will build the confidence and enable young people on the Autism Spectrum through empowering mentoring relationships. The
More informationA pervasive culture of silence. We all have mental health. Elevate mental health on a parity with physical health.
Mental Health at Work Report 2016 Executive summary, call to action and recommendations Workplace mental health is a collective responsibility. 3 in 4 employees have experienced symptoms of poor mental
More informationLinda Carrington, Wessex Commercial Solutions
Linda Carrington, Wessex Commercial Solutions Linda Carrington has worked with ISO 9001 accredited systems throughout her career, in businesses as diverse as oil and gas, construction, defence and shipping.
More informationEmerging Professional Development Programme
Emerging Professional Development Programme Learning framework and competencies Learning framework Emerging Professionals are expected to do at least 40 hours of professional development each year. The
More informationEverything You Need To Train You And Your Staff
Everything You Need To Train You And Your Staff 1 Risk comes from not knowing what you re doing. - Warren Buffett Contents Employment 4 Introduction 6 Our Courses 15 Our Trainers Health & Safety 16 18
More informationOperating procedure. Managing customer contacts
Operating procedure Managing customer contacts Contents 1. Introduction 2. Staff welfare 3. Application and context of this procedure 4. Defining and dealing with challenging customer behaviour 5. Equality
More informationThe Basics of Spotter Safety
The Basics of Spotter Safety Teacher s Edition Produced by: Blue Ridge Services, Inc. Transfer Station Safety Training Series Instructions This teacher s edition is organized into a simple format. It includes
More informationENSURE TEAM EFFECTIVENESS CANDIDATE RESOURCE & ASSESSMENT BSBWOR502A
ENSURE TEAM EFFECTIVENESS CANDIDATE RESOURCE & ASSESSMENT BSBWOR502A Precision Group (Australia) Pty Ltd 9 Koppen Tce, Cairns, QLD, 4870 Email: info@precisiongroup.com.au Website: www.precisiongroup.com.au
More informationIndividual and Collective Grievances Policy (Replacing Policy Number 073 and 108 Workforce)
Individual and Collective Grievances Policy (Replacing Policy Number 073 and 108 Workforce) POLICY NUMBER TPWF/216 VERSION 1 RATIFYING COMMITTEE DATE RATIFIED DATE OF EQUALITY & HUMAN RIGHTS IMPACT ANALYSIS
More informationDealing with problems
Good Practice Guidance Dealing with problems The volunteer relationship is different to that of paid workers. Volunteers are working under a contract, and the ultimate discipline in the workplace the sack
More informationLearning Guide. Peer mentoring Provide peer mentoring in a health or wellbeing setting Level 4 6 credits. Name: Workplace: Issue 1.
Learning Guide Peer mentoring 28991 Provide peer mentoring in a health or wellbeing setting Level 4 6 credits Name: Workplace: Issue 1.0 Copyright 2017 Careerforce All rights reserved. Careerforce (Community
More information"Finnair" and "Finnair Group" as used herein refer to Finnair Plc and its subsidiaries.
Code of Conduct 1 INTRODUCTION 1.1 Purpose and scope of this document Finnair is an iconic national airline and a respected member of the international aviation community with a solid reputation in safety,
More informationUtility Management What is Utility Management? What qualifies an individual or a group to manage a utility?
Utility Management Managing through Shifting Currents What is Utility Management? Utility Management, a broad term. Leadership vs. Management Art vs. Science Never doubt that a small group of thoughtful,
More informationJOB DESCRIPTION. Recruitment and HR Officer. Date prepared: January 2017 PURPOSE NATURE & SCOPE
JOB DESCRIPTION Job title: Reports to: Location: Recruitment and HR Officer HR Manager Leeds Date prepared: January 2017 PURPOSE The post holder leads on the organisation s recruitment activity and is
More informationHealth & Safety at Work
Ministry of Labour Worker Health & Safety at Work Prevention Starts Here Worker Health and Safety Awareness in 4 Steps This workbook belongs to: Table of Contents Introduction 4 Step 1: Get on Board 5
More informationSoft Skills. **Chart developed by the Seattle Jobs Initiative s Performance Skills Coalition, comprised of employer partners.
1 Soft skills are habits, attitudes and personality traits that are increasingly important in the workplace. In fact, many of today s employers rank soft skills above technical skills. Part of the employment
More informationPosition Profile CUSTOMER SERVICES OFFICER. Council s Mission. Organisation Chart
www.council.govt.nz Post Holder:... Position Title: Reports to: Department: Division: Location: Grade: SP Grade 9 Position Profile CUSTOMER SERVICES OFFICER Customer Services Manager Corporate Services
More informationJob title: Diversity & Inclusion Manager. Grade: PO 5. Role code: EBC0470. Status: Police Staff. Main purpose of the role:
Job title: Diversity & Inclusion Manager Grade: PO 5 Role code: EBC0470 Status: Police Staff Main purpose of the role: Develop, co-ordinate and implement the Forces Diversity & Inclusion Strategy, ensuring
More informationTips for Employer Relationship Building: A Guide for IPS Supported Employment Specialists
Tips for Employer Relationship Building: A Guide for IPS Supported Employment Specialists Developed by: Sarah Swanson, Dartmouth PRC; Jerry Wood, Division of Vocational Rehabilitation Vermont; Laura Flint,
More informationToday, we re going to talk about resolving workplace conflict and building consensus. Workplace conflict may be based on disagreements over work
Today, we re going to talk about resolving workplace conflict and building consensus. Workplace conflict may be based on disagreements over work procedures, different needs and interests, clashes of personalities,
More informationZero Tolerance Policy
Zero Tolerance Policy Publication code: OD-0516-072 Publication date: May 2016 Page 1 of 14 Zero Tolerance Policy 1. Purpose A zero tolerance policy towards violence and aggression is expected throughout
More informationAchieve. Performance objectives
Achieve Performance objectives Performance objectives are benchmarks of effective performance that describe the types of work activities students and affiliates will be involved in as trainee accountants.
More informationSUCCESS FACTORS THE WAY WE WORK TEAM MEMBERS
SUCCESS FACTORS THE WAY WE WORK TEAM MEMBERS 2 It s people like me and my colleagues who can make a difference through what we do, every day. Contents Our Success Factors 3 Introduction to our values 4-5
More informationROLES OF A SUPERVISOR 1
ROLES OF A SUPERVISOR 1 Laura H. Chalkley Excellence is not an accomplishment. It is a spirit, a never-ending process. Lawrence M. Miller, author and leadership and management consultant 1 SNAPSHOT This
More informationEQUAL OPPORTUNITIES AND DIVERSITY POLICY
EQUAL OPPORTUNITIES AND DIVERSITY POLICY Definition Carillion will make every effort to ensure that all employees are treated with courtesy, dignity and respect irrespective of gender, race, religion,
More informationGIRL GUIDES VICTORIA GRIEVANCE POLICY and PROCEDURE POLICY
POLICY Girl Guides Victoria volunteers and staff members have the right to volunteer and work in a safe environment and to be treated with dignity and respect. Through this policy and procedure volunteers
More informationBefore you begin. Topic 1: Organise work schedule 1
Contents Before you begin vii Topic 1: Organise work schedule 1 1A Discuss and agree upon work goals and plans 2 1B Understand your organisation s plans 8 1C Plan and prioritise your workload 13 Summary
More informationManage and be accountable for own performance in a business environment
Unit 401 Manage and be accountable for own performance in a business environment Level: 4 Credit value: 3 NDAQ number: L/601/2553 Unit aim This unit is about taking responsibility for managing, prioritising
More informationVolunteer Customer Service Training
Volunteer Customer Service Training 1 FIRST is... Inspiring youth to become science & technology leaders & innovators, by engaging them in exciting, experiential, Mentor and project-based programs that
More informationCommunication Audit of the Academic & Career Advising Center. Table of Contents
Helping organizations reach new heights through effective communication Communication Audit of the Academic & Career Advising Center Table of Contents Mission Statement 4 Executive Summary 5 Introduction
More informationWorkplace Mental Health: Psychological Health & Safety Training for Supervisors and Managers
Workplace Mental Health: Psychological Health & Safety Training for Supervisors and Managers Introduction About Me About Vital Life Supported by a grant from the Research and Workplace Innovation Program
More informationCustomer Relationships: Developing Positive Strategies with Internal and External Customers
Customer Relationships: Developing Positive Strategies with Internal and External Customers Course Samples: All courses can be customized to Clients needs and goals This program includes 4 instructor-led
More informationThe Self-Empowered Leader: You Don t Need To Be In Charge To Get Results
The Self-Empowered Leader: You Don t Need To Be In Charge To Get Results David Ratcliffe President, Pink Elephant Pink Elephant Leading The Way In IT Service Management Where Is The Leader? CIO Director
More informationA summary of the principles from The Speed of Trust Book:
A summary of the principles from The Speed of Trust Book: The five waves of trust The first wave, Self-Trust, deals with the confidence we have in ourselves in our ability to set and achieve goals, to
More informationEmployability Skills and Resume Preparation
Employability Skills and Resume Preparation 1 Employability Skills and Resume Preparation Introduction In this self-paced workshop we will be developing the skills required to assess your level of employability
More informationStanding Alone? Strengthening Your Courage to Lead
Standing Alone? Strengthening Your Courage to Lead Neville Uhles and Leanne Wells CBODN Conference April 26, 2013 Objectives Identify your current competency level skilled, unskilled, or overused for standing
More informationMelos Institute Team Building Personal & Group Inventory
Team Building Personal & Group Inventory Description Associations depend upon the contributions of both volunteer and staff leaders to achieve their goals. Creating a plan of action that defines that direction
More informationDiploma of Hospitality Management SIT50416 Establish and Conduct Business Relationships SITXMGT002 Student Handout
Page 1 of 10 Diploma of Hospitality Management SIT50416 Establish and Conduct Business Relationships SITXMGT002 Student Handout Page 2 of 10 SITXMGT002 Establish and Conduct Business Relationships This
More informationSocial Media Guidelines
Social Media Guidelines Protect proprietary business information Be thoughtful about helping our customers Remember, you are always visible on Social Media Acknowledge you are a Progressive employee Be
More informationSafe Choices. A Lesson in Just Culture
Safe Choices A Lesson in Just Culture Reflection Perfection is being right Perfection is fear Perfection is anger and frustration Perfection is control Perfection is judgment Perfection is taking Perfection
More informationFeedback Report. ESCI - University Edition. Sample Person Hay Group 11/21/06
Feedback Report ESCI - University Edition Sample Person Hay Group 11/21/06 Introduction What Is Emotional and Social Intelligence? Emotional and Social Intelligence, commonly refered to as EI, is the capacity
More informationLevel 3 Diploma in Warehousing and Storage ( )
Level 3 Diploma in Warehousing and Storage (06-07) Candidate logbook 600/3766/0 www.cityandguilds.com January 202 Version.0 About City & Guilds City & Guilds is the UK s leading provider of vocational
More informationComments, Complaints & Compliments policy
Comments, Complaints & Compliments policy Version EKH#2 Last reviewed July 2013 Responsible officer Jonathan Hicks Approved by Board 12 Sept 2011 Next review date May 2015 Related documents Mission Statement
More informationWelcome and Introductions
MODULE 1 Welcome and Introductions Program Introduction The National Institute of Corrections and our agency believe this to be the most important training for new direct supervision jail officers. It
More informationWhat is underperformance? Underperformance or poor performance can be exhibited in the following ways:
Working at best practice Employers who work at best practice benefit from motivated staff that are performing at their best. These employers also understand that when issues concerning underperformance
More informationNBAA SAFETY CULTURE SURVEY
DEDICATED TO HELPING BUSINESS ACHIEVE ITS HIGHEST GOALS. NBAA SAFETY CULTURE SURVEY For effective safety leadership in a business aviation environment, the entire organization must work together to fully
More informationбg s w h бha ng OUR CODE OF BUSINESS ETHICS
Every st бg s w h бha ng eþic ly OUR CODE OF BUSINESS ETHICS CONTENTS 1 INTRODUCTION... 02 2 CLARKS & BUSINESS ETHICS...04 3 OUR WORKPLACE RESPONSIBILITIES...07 4 OUR BUSINESS OPERATIONS...10 5 OUR COMMITMENTS
More informationVC COMPLIANCE PROGRAM
Following the laws and regulations is not only great for you, but for everyone else. Dear Colleague, It is with great satisfaction that I am sharing this VC Compliance Program document with you. Based
More informationUnderperforming employees driving you up the walls
Not all your employees will give a 100%. Some will have personal issues that interfere with their work. Technically it's not your problem, but in reality any issue that contributes to an underperforming
More informationJust Culture. Leading Through Shared Values and Expectations
Just Culture Leading Through Shared Values and Expectations Objectives Understand the concepts of Just Culture Identify three predictable behaviors Understand a Just Culture investigation Describe the
More informationRhondda Cynon Taf Council Competency Framework: Community & Social Care Framework (including Social Care Professionals)
Rhondda Cynon Taf Council Competency Framework: Community & Social Care Framework (including Social Care Professionals) Competencies An Overview What are Competencies? Competencies is a term used in RCT
More informationNHRMA Conference - September 27, 2017
NHRMA Conference - September 27, 2017 Presented by Cindy O Neal, MS, SPHR, SHRM-SCP Sr. Director of Human Resources The Center - Orthopedic and Neurosurgical Care Which item would help you to help your
More informationMaintaining a Harassment & Discrimination-Free Workplace. A Guide for Managers & Employees
Maintaining a Harassment & Discrimination-Free Workplace A Guide for Managers & Employees 2 Maintaining a Harassment & Discrimination-Free Workplace A Guide for Managers and Employees 3 2 table of contents
More informationHealth & Safety at Work
Ministry of Labour Worker Health & Safety at Work Prevention Starts Here Worker Health and Safety Awareness in 4 Steps This workbook belongs to: Table of Contents Introduction 03 Step 1: Get on Board 04
More informationExpat Optimiser Program. Identity, Career, Relationships, Cultural Intelligence
Expat Optimiser Program Identity, Career, Relationships, Cultural Intelligence Part 1 - What do you want to Achieve from this Program? As with any successful coaching program, having a clearly identified
More informationTo communicate a consistent message throughout the duration of the response, it is recommended that the organization put forth only one spokesperson.
Are you ready for a crisis? Identify a crisis team Make an incidence response questionnaire Identify the spokesperson Get your messaging ready Communicate with your employees Communicate with stakeholders
More informationManaging personal relationships in the workplace
Managing personal relationships in the workplace Author (s) Ruth Davies, Senior HR Manager Corporate Lead Sue Ellis, Director of Workforce Document Version Date approved by Joint Negotiating Consultative
More informationBusiness Principles, core values, strategy what s the difference?
Business Principles Business Principles, core values, strategy what s the difference? The Business Principles are an elaboration of our core values and strategic themes. Combined with our purpose, mission,
More informationThe ITOCHU Group Corporate Philosophy and Code of Conduct
Mission Values 5 self-tests The ITOCHU Group Corporate Philosophy and Code of Conduct The ITOCHU group is a dynamic entity; it is continuously evolving through the actions of its employees. This booklet
More informationHealth and safety objectives.
2016-17 Health and safety objectives. Martin Baggs message. My commitment to the health, safety and wellbeing of our people is unwavering. This commitment is reflected across all teams within the business,
More informationPerformance Management: Giving and Receiving Feedback
Performance Management: Giving and Receiving Feedback Seminar for Supervisors Presenter: Stephanie Flanagan slm114@psu.edu; 814-863-4614 Fall 2017 2017 The Pennsylvania State University. All rights reserved.
More informationBeltane Fire Society Equality and Diversity Policy
1. Introduction Beltane Fire Society volunteers and staff come from a wide range of backgrounds, skills, attitudes and experiences and we believe that engaging with these will make our festivals as a whole
More informationDeveloped by Literacy Partners of Manitoba, in partnership with SAFE Work Manitoba
Developed by Literacy Partners of Manitoba, in partnership with SAFE Work Manitoba Written and designed by Jennifer Heinrichs Plain Language editing by Charles Moody Contributors: SAFE Work Manitoba and
More information1. Overview. 2. Benefits. 3. Roles and Responsibilities. 3.1 Student
1 1. Overview Inaburra s Work Experience Program is one week in duration and is geared towards providing Year 10 Students with a taste of what the workforce and the recruitment process comprise. It is
More informationvolunteer charity advisor handbook
volunteer charity advisor handbook BOOK MATCH ADVICE Advice for small and local charities and community groups Content About the FSI What we do at a glance Small and local chariteis and community groups
More informationScrum Team Roles and Functions
Scrum Team Roles and Functions What is a Scrum Team? The purpose of a Scrum team is to deliver products iteratively and incrementally, maximizing opportunities for feedback Scrum teams are comprised by
More informationInterview Guide: Nursing
kelmil85@gwu.edu nursing.gwu.edu/career-services Interview Guide: Nursing OVERVIEW Know your personal and professional goals and what you can contribute to the organization *How do my strengths, interests,
More information38 Reasons The Difficult Conversations Survey
38 Reasons The Difficult Conversations Survey At a glance: Over 200 managers tell us why they dodge difficult conversations 97% are concerned about stress caused Over 80% are concerned about an angry response
More informationAMAZING AND AFFORDABLE VOLUNTEERING ABROAD WITH..
AMAZING AND AFFORDABLE VOLUNTEERING ABROAD WITH.. Check out the great range of programs in Africa, Asia and South America today at WWW.VOLUNTEERHQ.ORG This was without a doubt the single greatest experience
More information