10 pitfalls when implementing kanban

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1 10 pitfalls when implementing kanban May 13, 2011 Mattias Skarin Kanban / Lean coach mattias.skarin@crisp.se

2 Me Mattias Skarin 2

3 What is Kanban? Visualize the workflow Limit WIP (work in progress) Measure & optimize flow Explicit policies (definition of Done, WIP limits, etc) Pioneered by David Anderson in 2004 Backlog Dev UAT Deploy Done orem ipsum dolor sit amet, co nse ctetur orem ipsum dolor sit amet, co nse ctetur orem ipsum dolor sit amet, co nse ctetur orem ipsum dolor sit amet, co nse ctetur orem ipsum dolor sit amet, co nse ctetur orem ipsum dolor sit amet, co nse ctetur orem ipsum dolor sit amet, co nse ctetur orem ipsum dolor sit amet, co nse ctetur Mattias Skarin 3 FLOW No bugs! 12 Running software Avg lead time: days 3

4 #1 Purpose first You cannot improve what you don t understand Mattias Skarin 4

5 Beware of trojan horses.. Mattias Skarin 5

6 Some purposes from real teams Enable higher degree of self organisation.. Growing team member skill sets Know when we can deliver.. Get focus. (On completing, not starting) Mattias Skarin 6

7 To be able to complete more assignments on time, with less stress and more laughter! Mattias Skarin 7

8 #2 Management by absence Even we managers need WIP limits.. Kanban principles: 1.Visualize workflow 2.Limit Work in Progress 3.Measure and manage flow 4.Make process policies explicit (.. living by them; or remove them..) Mattias Skarin 8

9 My management checklist Can I see the most valuable things to work on? Are we keeping WIP limits? Are policies transparent, and in use? Is there any blocking problems that should be dealt with? For learning over time: Are we measuring flow? Mattias Skarin 9

10 #3 Not ready for the transparency Backlog In work Done People who build their case on heroic efforts might be in for a surprise.. Mattias Skarin 10

11 #4 Loss of overview Backlog Dev Acc. test Deploy Done [5] [2] [3] [5] Kanban sanity check: I can see the most valuable thing to work on right now I can see if we are keeping our WIP limits I m I using the right granularity? Team members are discussing in front of the board Concerned Mattias Skarin coach 11

12 #5 Ignoring WIP limits Backlog Dev Acc. test Deploy Done [3] [3] That looks fun, I ll take that on....but they asked me to..?? Mattias Skarin 12

13 Potential cure: Physical WIP Limits Potential cure: Physical WIP Limits Mattias Skarin 13

14 #6 All tasks must be on the board Want a coffee? Backlog Dev Acc. test Deploy Done [5] [2] [3] [5] Sure, write a Jira ticket and add it to the Kanban board Potential mistakes.. Confusing tasks with demand Treating all demand equal Ignorant about incurring overhead Mattias Skarin 14

15 Ask: What demand do we want to learn about? It s nature And our capability to meet it High value demand Low value demand White noice Mattias Skarin 15

16 Caught under a big pile of work? Mattias Skarin 16

17 Treatment #1: Hold back Overanalysis Analysis required for next sprint Analysis we don t need right now Pile of work Mattias Skarin 17

18 Treatment #2: Early screening of purpose Senior team member User value [5] Backlog Dev [2] Acc. test [3] Deploy [5] Done defined [5] [2] [3] [5] Whishlist Dev Acc. test Deploy Done I understand why this feature should be made Mattias Skarin 18

19 Treatment #3: Let your bottleneck set the pace In queue Front end team 5 stories / week 2 stories / week Limit to 2 legacy team stories already here! Legacy team Flow Mattias Skarin 19

20 Treatment #4: Fix failure demand upstream Value demand Failure demand Pile of work Value demand: Demand for service from customers Failure demand: Caused by failure to do something right for the customer Mattias Skarin 20

21 Example: Fixing failure demand upstream Mattias Skarin 21

22 #7 Overbelief in value of planning Business area How I plan 1. Project 2. Unplanned How I behave 1. Unplanned 2. Project Backlog Dev Done Planned work Unplanned work [1] [1] Why are you not delivering the planned stuff?? Mattias Skarin So, what We re you always rather want? stressed.. 22

23 #8 Not having a strategy for dealing with variance $$ Work to do Flow Does it need a deadline? Define why.. Mattias Skarin 23

24 #9 Improvement efforts gets eaten upp by events (lack of endurance) External tech partner External service partner Business area A Problem solving time First line support Mattias Skarin 24

25 Getting endurance in problem solving Managers door Improvement kanban What we as a team do What we need help with from the organization? Next In work Done [2] [2] Example from Fredrik Lindgren, Crisp Mattias Skarin 25

26 #10 Everybody thinks of changing the world, but noone about changing himself - Leo Tolstoy Mattias Skarin 26

27 Good news! Fixes can be applied To our demand And our capability Mattias Skarin 27

28 Now, go practice! Expand your toolkit: Mattias Skarin 28

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