2011 Employee Job Satisfaction and Engagement

Transcription

1 2011 Employee Job Satisfaction and Engagement A Research Report by the Society for Human Resource Management (SHRM) Table of Contents Figure 1 Overall Employee Job Satisfaction Over the Years Figure 2 Very Important Aspects of Employee Job Satisfaction Figure 3 Importance of Opportunities to Uses Skills and Abilities Figure 4 Importance of Career Advancement Opportunities Figure 5 Importance of Organization s Commitment to Professional Development Figure 6 Importance of Job-Specific Training Figure 7 Importance of Career Development Opportunities Figure 8 Importance of Networking Figure 9 Importance of Paid Training and Tuition Reimbursement Programs Figure 10 Importance of Relationship With Immediate Supervisor Figure 11 Importance of Communication Between Employees and Senior Management Figure 12 Importance of Autonomy and Independence Figure 13 Importance of Management s Recognition of Employee Job Performance Figure 14 Importance of Compensation/Pay Figure 15 Compensation Change in the Last 12 Months Figure 16 Very Important Compensation Aspects Figure 17 Importance of Benefits Figure 18 Very Important Benefits Aspects Figure 19 Importance of Flexibility to Balance Life and Work Issues Figure 20 Importance of Job Security Figure 21 Importance of Organization s Financial Stability Figure 22 Importance of the Work Itself Figure 23 Importance of Feeling Safe in the Work Environment Figure 24 Importance of Overall Corporate Culture Figure 25 Importance of Relationships With Co-workers Figure 26 Importance of Meaningfulness of the Job Figure 27 Importance of Contribution of Work to Organization s Business Goals Figure 28 Importance of Variety of Work Figure 29 Importance of Organization s Commitment to Corporate Social Responsibility Figure 30 Importance of Organization s Commitment to a Diverse and Inclusive Workplace Figure 31 Importance of Organization s Commitment to a Green Workplace

2 Figure 1 Overall Employee Job Satisfaction Over the Years 86% 80% 79% 82% 84% 83% 77% 77% 77% 2002 (n = 604) 2004 (n = 604) 2005 (n = 600) 2006 (n = 604) 2007 (n = 604) 2008 (n = 601) 2009 (n = 602) 2010 (n = 605) 2011 (n = 596) Note: Figure represents those employees who answered somewhat satisfied or very satisfied.

3 Figure 2 Very Important Aspects of Employee Job Satisfaction Job security (1) 63% Opportunities to use skills and abilities (2) 62% Organization s financial stability (3) 55% Relationship with immediate supervisor (3) 55% Compensation/pay (4) 54% Communication between employees and senior management (5) 53% Benefits (5) 53% The work itself (5) 53% Autonomy and independence (6) 52% Management s recognition of employee job performance (7) 49% Feeling safe in the work environment (8) 48% Overall corporate culture (9) 46% Flexibility to balance life and work issues (10) 38% Relationships with co-workers (10) 38% Career advancement opportunities (11) 36% Organization s commitment to professional development (11) 36% Meaningfulness of the job (12) 35% Job-specific training (13) 33% Contribution of work to organization s business goals (13) 33% Career development opportunities (13) 33% Variety of work (14) 32% Organization s commitment to corporate social responsibility (15) 28% Networking (16) 26% Paid training and tuition reimbursement programs (17) 24% Organization s commitment to a diverse and inclusive workforce (18) 22% Organization s commitment to a green workplace (19) 17% (n = 600) Note: Figure represents those who answered very important. Percentages are based on a scale where 1 = very unimportant and 4 = very important.

4 Figure 3 Importance of Opportunities to Uses Skills and Abilities 62% 33% 1% 4% (n = 592)

5 Figure 4 Importance of Career Advancement Opportunities 42% 36% 18% 5% (n = 555)

6 Figure 5 Importance of Organization s Commitment to Professional Development 49% 36% 4% 11% (n = 594)

7 Figure 6 Importance of Job-Specific Training 50% 33% 4% 13% (n = 589)

8 Figure 7 Importance of Career Development Opportunities 46% 33% 17% 4% (n = 596)

9 Figure 8 Importance of Networking 45% 24% 26% 5% (n = 596)

10 Figure 9 Importance of Paid Training and Tuition Reimbursement Programs 42% 25% 24% 8% (n = 596)

11 Figure 10 Importance of Relationship With Immediate Supervisor 55% 38% 2% 5% (n = 595)

12 Figure 11 Importance of Communication Between Employees and Senior Management 53% 41% 2% 5% (n = 595)

13 Figure 12 Importance of Autonomy and Independence 52% 42% 1% 6% (n = 598)

14 Figure 13 Importance of Management s Recognition of Employee Job Performance 43% 49% 2% 6% (n = 596)

15 Figure 14 Importance of Compensation/Pay 54% 43% 1% 2% (n = 577)

16 Figure 15 Compensation Change in the Last 12 Months 45% 35% 55% 65% Yes No Received pay raise (n = 501) Received bonus (n = 467) Note: Not applicable responses were excluded from this analysis.

17 Figure 16 Very Important Compensation Aspects Being paid competitively with the local market 51% Base rate of pay 48% Opportunities for variable pay 32% Stock options 13% Note: Figure represents those who answered very important. Percentages are based on a scale where 1 = very unimportant and 4 = very important. Not applicable responses were excluded.

18 Figure 17 Importance of Benefits 53% 40% 1% 6% (n = 545)

19 Figure 18 Very Important Benefits Aspects Health care/medical benefits 64% Paid time off 53% Defined contribution plans (e.g., 401(k), 403(b)) 41% Defined benefit pension plan 36% Family-friendly benefits 25% (n = ) Note: Figure represents those who answered very important. Percentages are based on a scale where 1 = very unimportant and 4 = very important. Not applicable responses were excluded.

20 Figure 19 Importance of Flexibility to Balance Life and Work Issues 48% 38% 2% 12% (n = 550)

21 Figure 20 Importance of Job Security 63% 33% 2% 3% (n = 593)

22 Figure 21 Importance of Organization s Financial Stability 55% 39% 1% 4% (n = 588)

23 Figure 22 Importance of the Work Itself 53% 43% 2% 2% (n = 584)

24 Figure 23 Importance of Feeling Safe in the Work Environment 41% 48% 3% 8% (n = 585)

25 Figure 24 Importance of Overall Corporate Culture 48% 46% 1% 5% (n = 589)

26 Figure 25 Importance of Relationships With Co-workers 53% 38% 1% 8% (n = 589)

27 Figure 26 Importance of Meaningfulness of the Job 46% 35% 15% 3% (n = 588)

28 Figure 27 Importance of Contribution of Work to Organization s Business Goals 55% 33% 3% 9% (n = 589)

29 Figure 28 Importance of Variety of Work 56% 32% 2% 10% (n = 590)

30 Figure 29 Importance of Organization s Commitment to Corporate Social Responsibility 54% 28% 15% 3% (n = 588)

31 Figure 30 Importance of Organization s Commitment to a Diverse and Inclusive Workplace 42% 26% 22% 9% (n = 592)

32 Figure 31 Importance of Organization s Commitment to a Green Workplace 41% 15% 28% 17% (n = 590)