I GUSTI PUTU LAKSAGUNA Chairman of ATPMC President of NTPB Indonesia. International Conference on ASEAN MRA on TP Jakarta, Indonesia 8 August 2016

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1 I GUSTI PUTU LAKSAGUNA Chairman of ATPMC President of NTPB Indonesia International Conference on ASEAN MRA on TP Jakarta, Indonesia 8 August 2016

2 OUTLINE 2

3 Tourism Professionals are not regulated professions (nonlicensed) Some Member States have difficulties in fulfilling available job opportunities for low-middle level position Mobility of tourism professionals is already in existence There is no common standards for those tourism professionals Tourism professionals still require training in the workplace Some Member States do not have the infrastructure (hardware and software) required

4 The decision of the Bali Concord II adopted at the Ninth ASEAN Summit held in 2003 in Bali, Indonesia calling for completion of Mutual Recognition Arrangements for qualifications in major professional services by 2008;

5 (MUTUAL RECOGNITION ARRANGEMENT) Mutual Recognition Arrangements are arrangements between two or more parties to mutually recognise or accept some or all aspects of one another s conformity with assessment results

6 1. Engineering Services (signed: 9 December 2005, Kuala Lumpur) 2. Nursing Services (signed: 8 December 2006, Cebu) 3. Architectural Services (signed: 19 November 2007, Singapore) 4.Surveying Qualifications (signed: 19 November 2007, Singapore) 5. Accountancy Services (signed: 26 February 2009, Cha-Am) 6. Medical Practitioners (signed: 26 February 2009, Cha-Am) 7. Dental Practitioners (signed: 26 February 2009, Cha Am)

7 Engineering Services refers to the activities covered under Central Product Classification (CPC) Code 8672 Recognition, Qualifications and Eligibility completed an accredited engineering degree possess a current and valid professional registration or licensing certificate acquired practical and diversified experience of not less than seven (7) years after graduation in compliance with Continuing Professional Development obtained certification from the Professional Regulatory Authority

8 Member States Member States Member States Member States Member States

9 ASEAN MRA on Tourism Professionals The ASEAN Mutual Recognition Arrangement (MRA) on Tourism Professionals was signed by the ASEAN Member States on November 09, 2012.

10 Process of MRA TP Development

11 To facilitate mobility of Tourism Professionals; and To exchange information on best practices in competency-based education and training for Tourism Professionals and to provide opportunities for cooperation and capacity building across ASEAN Member States.

12 Benefits of MRA on Tourism Professionals Facilitate mobility of tourism professionals based on the tourism competency qualification/ certificate Enhance conformity of the competency based training/education Skills recognition Improve the quality of tourism human resources (graduates are ready to work in the industry) Enhance the quality of tourism services

13 REGIONAL LEVEL 1. The ASEAN Tourism Professional Monitoring Committee (ATPMC) 2. The ASEAN Tourism Professional Registration System (ATPRS) NATIONAL LEVEL 1. The National Tourism Professional Board (NTPB) 2. The Tourism Professional Certification Board (TPCB)

14 Consist of ASEAN National Tourism Organizations (NTOs) and appointed representatives from the National Tourism Professional Boards(NTPBs)

15 refers to a web-based facility to disseminate details regarding the list of Foreign Tourism Professionals duly certified

16 1. Registration of Stakeholders 2. Match Maker Platform 3. Repository of database and references 4. E-learning platform 5. Source revenues for the Regional Secretariat

17 Member State Member State Member State Member State Member State Member State

18 Tourism Professionals All direct stakeholders(existing) NTOs ATPMC NTPB TPCB Master Trainer Master Assessor Tourism Professionals

19 Regional Secretariat to be established in 2015 Training providers including schools and training institutions subject to accreditation or guidelines Certification bodies/organisations subjectto accreditation or guidelines Trainers Assessors Tourism Industries

20 refers to the Board for Tourism Professionals which shall be composed of representatives from the public and private sectors including the academia and other relevant tourism stakeholders, to be determined by the respective ASEAN NTOs

21 refers to the government board and/or agency authorised by the government of each ASEAN Member State primarily responsible for the assessment and certification of Tourism Professionals.

22 The qualification of a Foreign Tourism Professional may be recognised by other ASEAN Member States, and if such qualification is recognised, he/she may be eligible to work in a host country provided that he/she possesses a valid tourism competency certificate in a specific tourism job title as specified in the ACCSTP, issued by the TPCB in an ASEAN Member State. The eligibility to work in a host country will be subjected to prevailing domestic laws and regulations of the host country.

23 ASEAN member States acknowledge that the recognition of competencies in qualifications, attained through training, education and work experience, shall be the key principal in mutual recognition. The ASEAN Member States are encouraged to apply the ACCSTP and CATC

24 REGIONAL REFERENCES ASEAN Common Competency Standards For Tourism Professional (ACCSTP) Common ASEAN Tourism Curriculum (CATC) Regional Qualification Framework and Recognition System (RQFRS) Toolboxes ASEAN Tourism Qualification Equivalence Matrix (ATQEM)* Member States Member States Member States Member States Member States Member States

25 ACCSTP (ASEAN Common Competency Standard for Tourism Professional Standards) refers to the minimum requirements of competency standards in hotel and travel services which aim to upgrade tourism services and facilitate the development of this Arrangement between ASEAN Member States

26 ASEAN Common Competency Standards Framework for Tourism Professional Division 1 Hotel Services Primary Labour Division Item Secondary Labour Division (JIN) Job Titles Item Competency Standards HOTEL Core Competencies 1. Work effectively with colleagues and customer 2. Work in a socially diverse environment 3. Etc. 1.1 FO Generic Competencies FO Mgr 1. Communicate effectively on the telephone 2. Promote hospitality product and services 3. Etc. Functional Competencies Manage quality customer/guest services Prepare and monitor operational budgets Etc.

27 32 JOB TITLES IN ACCSTP FRAMEWORK 1. Hotel Services Front Office 1. Front Office Manager 2. Front Office Supervisor 3. Receptionist 4. Telephone Operator 5. Bell Boy House Keeping 6. Executive Housekeeper 7. Laundry Manager 8. Floor Supervisor 9. Laundry Attendant 10. Room Attendant 11. Public Area Cleaner 1. Hotel Services Food Production 12. Executive Chef 13. Demi Chef 14. Commis Chef 15. Chef de Partie 16. Commis Pastry 17. Baker 18. Butcher Food and Beverage Service 19. F&B Director 20. F&B Outlet Manager 21. Head Waiter 22. Bartender 23. Waiter

28 2. Travel Services Travel Agencies 24. General Manger 25. Assistant General Manager 26. Senior Travel Consultant 27. Travel Consultant Tour Operation 28. Product Manager 29. Sales and Marketing Manager 30. Credit Manager 31. Ticketing Manager 32. Tour Manager 32 JOB TITLES IN ACCSTP

29 Overview of 52 qualifications The following table provides an overview of the qualifications currently provided for under the Framework matched against Labour Divisions please note these qualifications were correct at the time of writingbut are subject to change as the Project is implemented: Food and Beverage Service Cert II Cert III Cert IV Diploma Advanced Diploma Sub-Total Food Production Front Office Housekeeping Tour Operation RTO No CRICOS No 01505M Travel Agencies Total 52

30 5 Advanced Diploma C & G Competencies (8 + 3 units) + F Competencies ( units) Front Office Qualifications at a Glance Advanced Diploma of Front Office (Management) 4 Diploma C & G Competencies (8 + 3 units) + F Competencies ( units) Diploma of Front Office (Supervision & Administration) 3 Certificate IV C & G Competencies (8 + 3 units) + F Competencies ( units) Certificate IV in Front Office (Guest Services) Certificate IV in Front office (Supervision) 2 Certificate III C & G Competencies (8 + 3 units) + F Competencies (6 + 3 units) Certificate III in Front Office (Guest Services) 1 Certificate II C & G Competencies (8 units) + F Competencies (6 units) Certificate II in Front Office (Guest Services)

31 Target number of ASEAN Tourism Professionals (ATP) indicated by Member States

32 CATC (Common ASEAN Tourism Curriculum) refers to the common curriculum for ASEAN Tourism Professionals as mutually agreed upon by the ASEAN Tourism Ministers upon recommendation by the ASEAN NTOs

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34 (Regional Qualification Framework and Skills Recognition System) Structured but flexible With clearly defined levels of qualifications: 5 levels across 6 labour divisions Curriculum and Qualifications are mapped with job functions and levels. Managers & Senior Managers Line Staff Certificate II Supervisors Certificate IV Certificate III Certificate II Other higher Education Qualifications Advanced Diploma Diploma Certificate IV Certificate III Certificate II

35 CATC & RQFSRS Design Principles Advanced Diploma Diploma Cert II Cert III Cert IV Increased competencies Time (approx) 3 mths 6mths 1 yr 1.5 yr 2 yr Competencies increased by adding more functional competencies and core and generic competencies Focus on competencies, not program duration

36 LEVELS OF INDICATORS Framework Level Level 5 : Advanced Diploma Level 4 : Diploma Level 3 : Certificate IV Level 2 : Certificate III Level 1 : Certificate II Level Indicator Sophisticated, broad and specialised competence with senior management skills Technical, creative, conceptual or managerial applications built around competencies of either a broad or specialised base and related to a broader organisational focus. Specialised competence with managerial skills Assumes a greater theoretical base and consists of specialised, technical or managerial competencies used to plan, carry out and evaluate work of self and/or team. Greater technical competence with supervisory skills More sophisticated technical applications involving competencies requiring increased theoretical knowledge, applied in a non-routine environment and which may involve team leadership and management and increased responsibility for outcomes. Broad range of skills in more varied context and team leader responsibilities Skilled operator who applies a broad range of competencies within a more varied work context, possibly providing technical advice and support to a team including having team leader responsibilities. Basic, routine skills in a defined context A base operational qualification that encompasses a range of functions/activities requiring fundamental operational knowledge and limited practical skills in a defined context.

37 Training Mechanism Master Trainer Master Trainer Toolbox Regional National Trainer National Trainer Toolbox National Trainee/Student (Tourism Professionals) Toolboxes (242 CS) Institution

38 Assessment Mechanism Master Assessor Master Assessor Toolbox Regional National Assessor National Assessor Toolbox National Trainee/Student (Tourism Professionals) Toolboxes (242 CS) Institution

39 Self-declaration (Country level) Standardized/Quality Assurance Structured Well documented (Registration) Flexible

40 Schematic Outline of ASEAN MRA on Tourism Professional Mechanism

41 (ASEAN Tourism Strategic Plan) By 2025, ASEAN will be a quality tourism destination offering a unique, diverse ASEAN experience, and will be committed to responsible, sustainable, inclusive and balanced tourism development, so as to contribute significantly to the socio- economic well-being of ASEAN people. To work towards the vision for ASEAN tourism over the next decade, it will be necessary to complete and continue existing initiatives such as the marketing of ASEAN as a single destination, implementation of the ASEAN tourism standards, and implementation of the ASEAN Mutual Recognition Arrangement on Tourism Professionals (MRA-TP);...

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43 ASEAN Tourism Ministers and ASEAN NTO s The supervision of the design, implementation and monitoring and evaluation of regional tourism programs and projects will continue to be undertaken at the regional level. The ASEAN Tourism Ministers will continue to provide the policy framework and direction, while the ASEAN NTOs shall continue to serve as the executing body to implement the ATSP through four Committees: The ASEAN Tourism Competitiveness Committee The ASEAN Sustainable and Inclusive Tourism Development Committee The ASEAN Tourism Resourcing, and Monitoring and Evaluation Committee The ASEAN Tourism Professional Monitoring Committee

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45 Strategic Action Activities

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49 REVIEW OF ATSP STATUS ASEAN Quality Tourism Working Group (QTWG) The QTWG is responsible for enhancing the quality of services, facilities and human resources in the region. The Working Group is primarily responsible for developing standards, ensuring third-party certification, identifying new areas for standards development and providing inputs into ASEAN human resource development. The QTWG has already completed a substantial part of its program covering : (i) (ii) the development of standards and certification processes for Green Hotels, Home-stay, Toilets, spas, security and safety, clean tourist cities, community based tourism and MICE venues; enhancing the ability of ASEAN tourism to address climate change including the development of baseline data, and a work plan of activities to contribute to climate change mitigation; and (iii) development of an ASEAN tourism human resources plan.

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