National Center for Healthcare Leadership. The Catalyst for Leadership and Organizational Transformation

Transcription

1 Healthcare leadership needs to be prepared for its biggest challenges with intensifying demands on the industry for excellent outcomes and better value. Michael Porter in Redefining Healthcare National Center for Healthcare Leadership The Catalyst for Leadership and Organizational Transformation

2 National Center for Healthcare Leadership About the National Center for Healthcare Leadership (NCHL) NCHL s mission is to be an industry-wide catalyst to assure that high-quality, relevant, and accountable health management leadership is available to meet the needs of 21st century healthcare. Our vision is to optimize the health of the public through leadership and organizational excellence. NCHL is an authoritative and objective source in healthcare leadership, joining healthcare leaders together to advance industry standards and innovation for leadership excellence. With our healthcare expertise and inter-professional and cross-industry perspective, our cutting- edge research aims to drive systemic and sustainable changes. Our Services COLLABORATIVES ~ Leadership Excellence Networks (LENS) ~ NCHL Affiliate ~ Issues to Action ~ Executive Fellowship EDUCATION ~ C Suite Learning Labs ~ CEO Roundtables ~ Competency-based curriculum design and innovation NATIONAL MEETING AND RECOGNITION ~ Annual National Invitational Symposium ~ National Healthcare Leadership Award RESEARCH AND DEMONSTRATION ~ National Healthcare Leadership Index ~ University Demonstration Project ~ Leadership Development and Transformation System Demonstration Project ~ Nurse-Team Leadership Demonstration Project ~ Diversity Leadership Demonstration Project National Center for Healthcare Leadership: Vision EVIDENCE-BASED DEVELOPMENT EXCELLENCE ORGANIZATIONAL EXCELLENCE OPTIMAL HEALTH STATUS

3 The NCHL Catalyst Leadership Development & Transformation System GOVERNANCE STRATEGY COMPETENCIES DEVELOPMENT OUTCOMES Recruitment & Selection Job Design TALENT MANAGEMENT Performance Management Awards & Recognition Succession Planning Our Five Key Principles The key principles for managing innovation and performance improvement that are essential for systematic and sustainable change: ~ Leadership development and organizational business strategy are aligned ~ Board is accountable for leadership succession ~ Learning is competency-based, interprofessional, and action-oriented ~ Key talent management and strategic human resource processes are integrated and aligned ~ Leadership development dashboard tracks key measurable outcomes The NCHL Catalyst framework contains actionable tools for measurements, benchmarking, and best practices to guide execution. These tools are available through Leadership Collaboratives and the Institute for Transformational Healthcare Leadership.

4 National Center for Healthcare Leadership 515 North State Street, Suite 2000 Chicago, Illinois NCHL is a 501(c)3 not-for-profit organization 2009 National Center for Healthcare Leadership. All rights reserved.

5 Leadership Collaboratives What is the impact of your leadership development efforts on outcomes? How can you enhance you board s key competencies for future success? Are your hospital and physicians aligned to optimize outcomes? Are you setting the stage for successful healthcare information technology adoption? How do you leverage your human capital to improve your competitiveness? How does your performance management system foster growth and leadership? How do you know you have an effective talent management system? Embracing Transformation Together Achieving Results Expected Outcomes Participating Organizations ~ Improved quality and safety outcomes ~ Engaged workforce to improve organizational and clinical performance ~ Qualified pool of candidates for key leadership positions ~ Reduced turnover of key positions/retention of high potential leaders ~ Culture that fosters innovative, systemic, and sustainable improvements ~ Clear accountability for results LENs Outperforms Industry on Succession Planning and Talent Management Mechanisms to monitor implementation of succession plans and individual development plans ~ Are at or above CMS national averages on patient satisfaction outcomes ~ Are consistently ranked above industry average by credit rating agencies, and ~ Outperform industry on succession planning Succession planning process involves management at multiple levels Candidates for CEO/senior executive positions are rigorously assessed and talent management Employs rigorous assessment methods Talent management for administration Talent management for nursing Chart 1. Benchmark Group: Fortune 100 Companies and Leadership Best Practices Source: NCHL and NRC Leadership Index, 2008 Talent management for medicine Benchmark LENS Hospitals/Health Systems 1 NOT AT ALL to 7 A GREAT DEAL

6 National Center for Healthcare Leadership The Leadership Excellence Networks (LENS) brings together like-minded executives who have an established commitment to transform their organizations we are going to get to a transformed industry faster if we can establish standards for excellence and leadership development LENS provides a platform for organizations that are looking for companionship in leadership formation. Joseph R. Swedish President & CEO Trinity Health One of the important values of LENS is the ability to share learnings with other organizations in a safe environment.. There is not one roadmap for any of us so we see great value in learning from each other... Understanding what has worked elsewhere and creating pilots around those successes has important value to us because of its cost savings and the efficiencies that it creates. Robert G. Riney Executive Vice President and Chief Operating Officer Henry Ford Health System You have to make [LENS] part of your DNA You have to institutionalize leadership development rather than see it as a project the effort under LENS has been very well embraced. Michael J. Dowling President & CEO North Shore-LIJ Health System Developing the healthcare leaders of the future is very important, especially when we recognize that our organizations have to achieve a higher level of efficiency than ever before Those involved in LENS realize that this is part of the capacity-building within our organization to position ourselves better to deal with change and to be proactive in doing so. William D. Petasnick President & CEO Froedtert Hospital and the Froedtert & Community Health System 2009 National Center for Healthcare Leadership. All rights reserved.

7 n National Center for Healthcare Leadership Leadership Excellence Networks (LENS) The NCHL Leadership Excellence Networks (LENS) joins organizations together that are committed to developing, adopting, and sharing leading practices to drive transformation and improve performance. Through collaboration and leveraging NCHL s cutting-edge research and tools, organizations can strengthen their leadership capabilities and drive systemic and sustainable changes. The. LENS brings together like-minded executives who have an established commitment to transform their organizations we are going to get to a transformed industry faster if we can establish standards for excellence and leadership development LENS provides a platform for organizations that are looking for companionship in leadership formation. Joseph Swedish President & CEO, Trinity Health Collaboration ~ CEO council meetings offer an intimate forum to share best practices and advice ~ Learning labs accelerate shared learning through discussions of best practices at host organizations ~ Interactive monthly webinars present and facilitate discussions on timely leadership development topics ~ Social networking stimulates dialogues with industry thought leaders to improve health outcomes through leadership excellence ~ Complimentary registrations to NCHL s invitation-only National Symposium Benchmarking ~ National Health Leadership Index compares organizational leadership development processes with evidence-based best practices in healthcare and in private industries ~ Talent Management dashboard helps healthcare organizations quantify the value gained from the investment in leadership development ~ Organizational assessments and benchmarking, such as strategic human resources alignment, feedback reports track and benchmark processes and results Intelligence ~ Advance copies of white papers provide in-depth perspectives on topics, such as succession planning, by industry thought leaders ~ Executive Dialogue highlights how hospital leaders address organizational talent and effectiveness ~ Executive Action Series offers recommended actions on critical leadership topics by experts ~ Leadership case studies provide examples of best practice adoption Action Planning ~ On-site facilitated action planning sessions work with you to improve your organization s leadership ~ Issues to Action are action planning guides and toolkits to help your organization address timely strategic issues, such as diversity leadership and cultural competency * Other benefits include use of NCHL logo, eligible to participate in national research and demonstration projects and co-development, design, and peer review of new leadership development initiatives, and special pricing on other NCHL services