JOB DESCRIPTION. Grade: Support Staff Salary Scale 3 (bar) scale 4. Head of Learner Recruitment, Sales & Marketing
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1 JOB DESCRIPTION Job Title: Careers & Guidance Officer Grade: Support Staff Salary Scale 3 (bar) scale 4 Responsible to: Hours per week: Head of Learner Recruitment, Sales & Marketing Full Time Main Purpose of the Role To provide impartial and accurate course information and financial support guidance to both internal and external College customers consistent with IAG standards. To improve recruitment, retention and achievement through the provision of information and advice in a timely and professional manner. To work closely with the Careers & Schools Liaison Team to support events, progression, UCAS and careers activities both internally and externally. Principal Accountabilities 1. Providing accurate course information to students, prospective students and other stakeholders. 2. Responding to enquires from services users and work colleagues to ensure that information provided is creative, relevant, meets a variety of needs and is personalised to the individual. 3. Assisting with the process of developing, organising, maintaining and storing of accurate and user-friendly information and guidance. This needs to be in a variety of formats which enables access and retrieval both on site and remotely. 4. Actively promoting and marketing the services to internal as well as external students and staff to ensure service provision is highly visible, valued and easily and readily accessible. 5. Developing the service proactively to meet user needs through innovative and new solutions. Support in the evaluation and continued improvement of these services.
2 6. Working in partnership with the curriculum teams to ensure appropriate and up-todate course information is collected and utilised by the Careers and Schools Liaison team and can be shared with students, prospective students and other stakeholders. 7. Working in partnership with the Careers & Schools Liaison team to deliver careers and recruitment events which will include some evening and weekend work. 8. Take an active role in ensuring the College is able to meet the 8 Gatsby Benchmarks by taking the lead for 1 of those Benchmarks. 9. Working proactively with the Admissions and Enrolment Team to ensure a seamless and supported service for students. 10. Responding to enquiries from prospective students in a professional manner at all times and ensure data is accurately recorded on MIS systems at point of enquiry. 11. Providing basic information on UCAS application process and HE funding. 12. Maintaining a broad knowledge of the college, curriculum and support services to respond appropriately to requests for information and enquiries. 13. Collecting intended and actual destination data, recording it appropriately and sign posting customer to support where needed. 14. Maintaining the highest standards of confidentiality at all times and deal empathetically with customers, students, parents and guardians. 15. Participating in a duty officer rota, which will include some evening and weekend work, to ensure the college provides an accessible service to all students. 16. Assisting with on and off site student recruitment and marketing activities as required including supporting schools liaison activities. 17. Maintain accurate and up-to-date records including the provision of statistics and analysis on effectiveness of provision. 18. Assist with general administration, data entry and reception duties within the Department as required. General Accountabilities 1. Lead, promote and support the development of the College s Equality and Diversity policies, procedures and practices as they relate to students and staff. 2. Develop effective contact, liaison and working relationships with colleagues in the College and other bodies as appropriate. 3. Support the development of the learning organisation and facilitate cultural change.
3 4. To engage in professional development and networking to ensure that professional and strategic contributions are up-to-date. 5. Complying with the College Health and Safety Policy and all relevant health and safety requirements. 6. Participating actively in the performance management scheme, agreeing objectives, attending reviews and undertaking professional development as required. 7. All employees are expected to be fully committed to policies and processes on equality, diversity and safeguarding. 8. Such other duties as may be reasonably expected of the post holder. 9. This list is not exhaustive and is only an indication of responsibilities. Training Identified for the Post 1. NVQ3 Advice and Guidance 2. UCAS training 3. Student finance training 4. Moodle training 5. Unit e and Columbus training 6. Data protection training. 7. Induction training. 8. Equality and Diversity training. 9. Safeguarding training including a three yearly update. 10. Health and Safety training. 11. Prevent training including a three yearly update. 12. Keeping updated with developments in the appropriate professional area. 13. Safer recruitment training (management posts only) Please note: The person appointed to this post will, from time to time, have contact with students, many of whom are under eighteen year of age, and some under sixteen years, a number of whom may have moderate to severe learning difficulties and/or disabilities. As such, the post holder will be required to have an Enhanced DBS check along with other mandatory checks. As the College is a multi-campus site, flexibility and willingness to work across sites will be required. This job description reflects the requirements of the post at April 2018 but may be amended from time to time following consultation with the post holder.
4 Safeguarding Requirements The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks (including a DBS check at Enhanced level) as well as providing proof of right to work in the UK. Equality, Diversity and Inclusion and British Values As we are a diverse college that respects differences in race, disability, gender, gender identity, marital status, sexual orientation, age, faith or belief, trade union membership or activity, background or personal circumstance, we welcome all applications. We want everyone to feel valued and included in the college community and to achieve their full potential. The College is opposed to any form of discrimination and commits itself to the redress of any inequalities by taking positive action where appropriate. The College is committed to promoting the Prevent agenda along with Fundamental British Values. We aim to provide an open, welcoming and safe environment for all of our students, employees and visitors.
5 PERSONAL SPECIFICATION: Careers & Guidance Administrator Experience Qualifications Knowledge Skills Personal Qualities Essential Proven experience of working in a busy, customer focused environment. Experience of providing information and advice to learners / customers. Educated to Level 3 standard or equivalent. NVQ Level 3 in Information, Advice and Guidance Broad knowledge of Microsoft Office suite of programmes Knowledge of financial support mechanisms in FE. Excellent interpersonal skills. Good IT skills. Ability to schedule and prioritise workload to ensure that tasks are completed timely. Accuracy and ability to work to tight deadlines A positive attitude to satisfying the information needs of customers. Excellent spoken and written English. High level communication skills. Highly motivated, methodical and well organised. Ability to work quickly and use own initiative. Flexible attitude to work. Ability to work independently or as a member of a team. Articulate and able to communicate professionally with colleagues at all levels, both internally and externally. Ability to work as part of a team and support colleagues. Ability to cope with a demanding workload. Prepared to take and implement decisions and accept responsibility for own actions. Desirable Experience of working within a College or another public sector organisation. Experience of accurate data processing. NVQ Level 2 in Customer Care Knowledge of College computer systems; in particular Unit e and Moodle Knowledge of the Gatsby Benchmarks
6 Self-motivated. Other Ability and willingness to travel between sites and elsewhere on a regular basis. Ability to work flexibly as some evening and weekend duty may be required to meet the needs of the College.
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