Eleanor May Sewell. curriculum vitae

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1 Eleanor May Sewell curriculum vitae w

2 Eleanor May Sewell tel: w Qualifications and Training: Mid-Cheshire College, Winsford Northwest Vision and Media Industry Induction course: Unit 1 Employment & professional development Unit 2 Working practices & protocols Unit 3 Current & emerging technologies Unit 4 Health & safety training Yale College, Wrexham AS Level passes: Art & Design Media Studies Photography Key skill - Communication -Level 2 Profile Through my professional and voluntary roles undertaken I have 2 to 3 years admin experience undertaking duties of being a welcoming first port of call, dealing with enquires - face to face, via and telephone and to have them dealt with quickly and efficiently, working to deadlines and being confident to take on new tasks. Administrative experience to date - has been through my previous roles, as an Investment Assistant at M&S money and as an Operations Administrator at Admiral Taverns Ltd. I was also able to greatly build upon my skills whilst undertaking work placements and volunteering on various film festivals and art projects whilst studying. I am proficient in a variety of computer software programs, polite, organised, a conscientious worker and I feel I am able to work well independently and with others. With the addition of having 1 to 2 years retail experience I feel this has greatly reinforced my work ethic and my held opinion that excellent customer service is key.

3 Experience Grosvenor Garden Centre, Chester - Sales Assistant - November 2009 to present Winner of Employee of the Year 2010 for the Home and Garden Leisure department Garden Giftware department Sole responsibility for improving sales in a department which is deemed at present to be getting overlooked by customers. Firstly I dealt with the stocks visual layout I added colour to draw the customers eye stock was tidied, all styles were put on display and in some cases better stock was sourced. I feel the department is very much on the up. The work done is showing to have been successful, with sales continuing to increase. Clothing department Responsibilities: working within a team of 2 responsible for making the department visually stimulating to keep on top of seasonal stock rotation alternate/change displays on a regular basis, showcase outfit suggestions and how to accessorise them etc. Make the department easy to shop, keeping clothes fully stocked and tidy, to serve customers, boost and maximise on sales, place orders with suppliers and for customers. Depending on season alternate the department s decoration. In keeping with the company s brand identity, adhere to safe working practices for when working with the public, follow security procedures and to be aware of helping customers on other departments when making your way through the shop. Home-ware/Giftware department Responsibilities: working within a team of 4 to 5 responsible for displaying excellent front of house and customer service skills as home-ware/giftware is the first department customers come into upon entering. Responsible for replenishing stock, dealing with deliveries enquiries from customers and suppliers and to be helpful to outside company representatives. Keeping the department clean and tidy and to make the department visually stimulating and easy to shop. Seasonal department decoration. Till and gift wrapping duties, reception telephone duties. Recently undertook training 2 new members of staff Responsibilities: training, to work with and supervise. In a recent months I have also supervised a succession of school students on work experience Responsibilities: portraying a day working in retail, to put them at ease, motivate and to promote retail as a valid, interesting and creative career choice.

4 M&S Money, Chester - Investment Assistant - February 2009 to August 2009 Temporary position working through the setting up of money transfers in and out of M&S money ISA accounts. Responsibilities: working to daily/hourly targets of processing the paper work of account holders transferring money in and out of M&S money ISA accounts. Chasing up funds from account holders previous plan managers, by both letter and fax and dealing with the return correspondence. To provide general office support and carry out post room duties. Attended M&S money customer service telephone support training. Admiral Taverns Ltd, Chester - Operations Administrator - August 2008 February 2009 Working within a team of eight staff members for when a change of tenancy takes place at one of the company s held public houses. Responsibilities: to draw up and circulate all the necessary documents relating to a change of tenancy to all relevant parties. To liaise and instruct solicitors, when necessary, with relation to changes of tenancies and leases. To adhere to legal processes and data protection. To deal with enquiries from tenants and licensees and where necessary liaise with area managers over concerns tenants may have and to have them dealt with quickly and efficiently. Via and telephone deal with enquiries from councils, utility companies and members of the public. Compile company publications and information packs for newly recruited tenants that outline specific information to them and relevant contact details. The Art Shop, Chester - Sales Assistant/Exhibitions Assistant - Feb 2008 Aug 2008 Duties: serving customers, handling cash, operating the till, taking customer orders and dealing with orders and deliveries from suppliers and assisting in the upstairs gallery.

5 Previous voluntary event roles: Admin Assistant Sounds From The Other City, Manchester Admin Assistant Club Glasswerk, Liverpool Film Festival Assistant/Administrator Movement On Screen Film Festival 2008, Manchester Film Festival Assistant/Administrator Northwest Vision & Media placement, Manchester Assistant Filmonik, Manchester Gallery Assistant Fundamental art exhibition, Manchester Film Festival Assistant Cornerhouse Cinema on the Exposures Student Film Festival, Manchester Assistant Bluecoat art gallery, Liverpool Office Assistant A Foundation gallery, Liverpool Film Festival Assistant Movement On Screen Film Festival 2007, Manchester w

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