Ambassador Training Jonathan Robb. Presentation Name Presenter s Name
|
|
- Beatrix Gilmore
- 6 years ago
- Views:
Transcription
1 Ambassador Training Jonathan Robb Presentation Name Presenter s Name
2 Goals for Today What is stakeholder relations Why does it matter (and what is in it for you) How to do it
3 Who are our Stakeholders Donors Funders Government Industry Partners (PACs) Prospective Students Current Students Alumni Immigrant Serving Organizations Ethnic communities Partner organizations
4 How do you fit in? How do you interact with stakeholders in your job?
5
6 What is an Ambassador? An ambassador culture acknowledges that all of us have a role in promoting the college Being a great ambassador doesn t start at 8:15 or end at 4:30, nor does it take a lunch break Being a great ambassador is not about big things, it s the combination of all the little things An ambassador culture reflects that our people are our strength Whether by accident or intent all of us are already ambassadors This is not just a social media thing 6
7 NorQuest Ambassadors Staff Students Donors Funders Board Members Volunteers Any member of the college community 7
8 Why is this important? Volume Influence Trust Recruitment
9 Volume: Our Presence (Staff) 2% 98% Program, Admin, Faculty, and Internal Staff Staff Externally Focused 9
10 Influence Companies report links shared by employees get clicked twice as much as those same links shared by branded social accounts 74% identify word-of-mouth as a key influencer in their purchasing decision Millennials & Baby Boomers rank word-of-mouth as #1 influencer in their purchasing decisions Ripple effect 10
11 Trust Influence Authority
12 Initial Interaction Friend of a Friend Friend of a Friend of a Friend
13 Recruitment Not Just Students, But Employees! Retention Quality Happier
14 Being a Great Ambassador Know the Organization Tell your Story Use the Right Tools Provide Feedback
15 Know the Organization Mission NorQuest College inspires lifelong learning and the achievement of career goals by offering relevant and accessible education.
16 Our Goal Double our impact to the Alberta Economy Workforce Relevance Enhanced Presence Unique Market Position
17 Mandate Brand Promise Maximizing Opportunities that others don t see Challenge Positive Inclusive Student-centered Relevant and Necessary Exciting Catalyzing Confident Progressive Professional
18 Telling your story Activity time! Think about your story. 30 seconds why you chose to work (or study) here what you love about working here One moment that inspires you when you think about it Be Authentic!
19 Using the Right Tools More Art than Science Still Requires skill and the right tools Tools: Strategy The Right Info Stakeholder Grid (Tracking) Social Media Need a tool? Ask!
20 Strategy Be deliberate, thoughtful, and strategic Government Relations Donor Relations Strategic Priorities One message
21 The Right Info
22 Tracking
23 Policies and Procedures Code of Conduct Communications Policy Media Relations IRCC Contribution Agreements
24 Social Media Remember you are always on Doesn t mean you can t have a life outside of work Be Transparent Be Accurate Be Respectful Be Careful Be Responsive Be Approved (if making formal or official statements)
25 How do you do it? Networking Events (Informal) Meetings (Formal) Recognizing Opportunity Maintaining the Relationship
26 Networking Events, Conferences, Regional/Sector Meetings Small Talk Business Cards Ask About Them Learn Have Fun Be innovative Collaborate
27 How to Win Friends and Influence People Six Ways to Make People Like You Become genuinely interested in other people. Smile. Remember that a person's name is, to that person, the sweetest and most important sound in any language. Be a good listener. Encourage others to talk about themselves. Talk in terms of the other person's interest. Make the other person feel important and do it sincerely.
28 Meetings Be Prepared Research What do they really want Be adaptable Check egos at the door Remember your Intercultural Training! Know your ask Make your ask Quiet is not your enemy
29 Recognizing Opportunities Every interaction is an opportunity Knowing your audience and your mandate Hear into what someone is saying
30 Maintaining the Relationship Tracking Keep in touch (Be deliberate) Be a connector Try and turn individual relationships into organizational relationships
31 Questions?
Secure Thousands in Sponsorship for Your Sports Club
Secure Thousands in Sponsorship for Your Sports Club Find MORE sponsors, win BIGGER deals and secure sponsors over MULTIPLE years Name: Date: Castle Sport Business Strategies for Sports Organisations MODULE
More informationEmployer Branding Essentials. 4 Tips Inspired by LinkedIn s Top Attractors Ranking
Employer Branding Essentials 4 Tips Inspired by LinkedIn s Top Attractors Ranking Introduction Your reputation as an employer is everything. If you have a good one, top candidates want to work for you
More informationBuilding Relationships with Key Stakeholders
Building Relationships with Key Stakeholders Inspiring Executive Excellence Beyond the Pace of Change Facilitator: Rick Hernandez President & CEO Syntesis Global, LLC rickh@syntesisglobal.com 1 Syntesis
More informationDigital Marketing Policies
Digital Marketing Policies Social Media Policy Social Marketers shall not use any Modere copyrighted/trademarked names or material as part of their site/group names or profile image Social Marketers should
More informationAt This Education Nonprofit, A Is for Analytics Social services agencies are turning to data to find the practices that get the best results.
At This Education Nonprofit, A Is for Analytics Social services agencies are turning to data to find the practices that get the best results. Big Idea: Data & Analytics Interview June 30, 2015 Reading
More information09/08/15 Javier Ramirez Global Recruiting
Elanco Perspective Industry Hiring- What to Expect 09/08/15 Javier Ramirez Global Recruiting Agenda What Elanco looks for in a new hire Behavioral Interviewing Interview preparation Interview day logistics
More informationTHINK LIKE ZUCK: 5 Secrets of Building and Managing an Innovative
THINK LIKE ZUCK: 5 Secrets of Building and Managing an Innovative Business Secret Sauce? Or a Mentality? PASSION PURPOSE PEOPLE PRODUCT PARTNERSHIPS An Eye of an Entrepreneur I know it sounds corny, but
More informationSUSTAINING AN ETHICAL CULTURE: IT S NOT ALWAYS BLACK AND WHITE
SUSTAINING AN ETHICAL CULTURE: IT S NOT ALWAYS BLACK AND WHITE Most companies want to do the right thing when it comes to ethics. It seems that it should be as easy as telling everyone in the organization
More informationWhen Social Media Meets Employer Branding: Your Guide to Doing It Right
When Social Media Meets Employer Branding: Your Guide to Doing It Right Why does social media matter for employer branding? You know your company is a great place to work but does everyone else? Social
More informationPersonal Brand Management Plan and Career Marketing Campaign
Personal Management Plan and Career Marketing Campaign -- Hello. Who are you? Sounds like a simple question. Requires a simple answer. But the development of this answer is actually quite complex. To differentiate
More informationCustomer Satisfaction Surveys That Work
Customer Satisfaction Surveys That Work [ FREE WHITE PAPER] About the Author Eric Dosal has experience in just about every area of small business growth and development. A graduate of Babson College in
More informationCreating an inclusive volunteering environment
Creating an inclusive volunteering environment Why is creating an inclusive environment important? Understanding the needs of all of your volunteers and making sure they feel valued and respected increases
More informationGUIDE. A Modern Communicator s Guide to Corporate Communications
GUIDE A Modern Communicator s Guide to Corporate Communications Let s start with hello Companies like yours are starting to realize that communication is more than just a monthly newsletter. In a time
More informationLessons Learned. Transferable Skills Tasha Maddison, University of Saskatchewan
Lessons Learned Transferable Skills Tasha Maddison, University of Saskatchewan Notes from the presentation are included on separate slides that were not part of the original presentation. OVERVIEW Foundation
More informationELM Guide. A Resource for Both F&ES Mentor and Mentee. Tell me and I forget, teach me and I may remember, involve me and I learn. -Benjamin Franklin
ELM Guide A Resource for Both F&ES Mentor and Mentee Tell me and I forget, teach me and I may remember, involve me and I learn. -Benjamin Franklin 1 Table of Contents 1. Introduction & Mission 3 2. Benefits
More informationFrom Millennials to Baby Boomers: How to Communicate Total Rewards Willis Towers Watson. All rights reserved.
From Millennials to Baby Boomers: How to Communicate Total Rewards 2017 Willis Towers Watson. All rights reserved. Forthcoming events What? Where? When? Action Insight Network London March 29 Register
More informationBasics of Social Media. The why, the what, and the how for your small business or nonprofit
Basics of Social Media The why, the what, and the how for your small business or nonprofit Constant Contact 2016 Welcome! Danna Crawford PowerSellingMom.com DannaCrawford@gmail.com /DannaCrawford1 @DannaCrawford
More informationSMPS Chicago Mentoring Program
VP / Elect SMPS Chicago Mentoring Program I. A Statement of Purpose Mentors offer protection, exposure, and visibility. Most important, they can be your champion when things go wrong. True mentors make
More informationThe Coaching Playbook. Your Must-Have Game Plan for Maximizing Employee Performance
The Coaching Playbook Your Must-Have Game Plan for Maximizing Employee Performance CONTENTS Coaching Overview What is Coaching? Coaching Categories Coaching Relationships Who Can Be a Coach? Coaching Personas
More informationInvolving Young Volunteers
Involving Young Volunteers Contents Age Limits------------------------------------------------------------------------------------------------------------------ 9 Benefits of volunteering -----------------------------------------------------------------------------------------------
More informationSEVEN FUNDAMENTAL STEPS. for building a great place to work
SEVEN FUNDAMENTAL STEPS for building a great place to work MEET LIMEADE MEET TINYpulse A corporate wellness technology company that drives real employee engagement. An employee engagement solution company
More information10 Key Components for a Winning Candidate Experience
White Paper 10 Key Components for a Winning Candidate Experience What is the Candidate Experience? According to Gallup, 70% of U.S. workers are disengaged. Given that statistic, it only seems logical that
More informationLILAC FLASH LEARNING EVENT
LILAC FLASH LEARNING EVENT Friday, January 22 & Saturday, January 23 Dalton LILAC Competencies Communication: articulation of thoughts and experiences to influence, inspire and explain Conceptual Thinking:
More informationAll Hands on Deck: Getting and Keeping Your Members. Sara Miller, MBA, CAE, PMP Director, Membership Amy Kirshenbaum Marketing Manager, Membership
All Hands on Deck: Getting and Keeping Your Members Sara Miller, MBA, CAE, PMP Director, Membership Amy Kirshenbaum Marketing Manager, Membership Today s Plan Membership lifecycle Creating a Membership
More informationRISE CITY CHURCH BRAND GUIDELINES
RISE CITY CHURCH BRAND GUIDELINES 5.3 Updated: RISE CITY February CHURCH 2017 BRANDING GUIDELINES // 2017 TABLE OF CONTENTS 1 Branding Principles 1.1 Why Branding 1.2 Target Audience 1.3 Mission + Vision
More informationMillennials are crowdsourcingyouhow companies and brands have the chance to do
millennial pulse 2017 SPECIAL REPORT Millennials are crowdsourcingyouhow companies and brands have the chance to do what Millennials think they can t do themselves Be the crowd. Millennials are counting
More informationprospecting for Clients, Consultants & Business Partners
prospecting for Clients, Consultants & Business Partners Neta Irwin Independent Consultant Executive National Vice President THERE ARE NO GUARANTEES REGARDING INCOME, AND THE SUCCESS OR FAILURE OF EACH
More informationTHE STATE OF CUSTOMER DEVOTION IN RETAIL PART TWO
THE STATE OF CUSTOMER DEVOTION IN RETAIL PART TWO A QUICK RECAP: PART ONE... THE OBJECTIVE We were intrigued to discover how customer s devotion to retailers is influenced by loyalty strategies. THE METHODOLOGY
More informationHow do my values influence my career choice? Which career am I most passionate about and why?
Choosing a Career 6 CAREERS The BIG Idea How do my values influence my career choice? Which career am I most passionate about and why? AGENDA Approx. 45 minutes I. Warm Up: Values (5 minutes) II. Comparing
More informationDesign Flexible And Customizable Career Opportunities
Working Mother Media 2016 Leadership Summit for Women in National Security Careers May 13, 2016 Design Flexible And Customizable Career Opportunities Copyright 2015 Suntiva. All Rights Reserved. Design
More informationALCOHOL SOCIAL NORMS CAMPAIGN
2015-2016 ALCOHOL SOCIAL NORMS CAMPAIGN We began by identifying statistics from the Missouri College Health Behavior Survey. These statistics were then taken to focus groups to evaluate student responses.
More informationJeremy Peters 826 Michigan Talking Points for 2014 State of the Huron Conference
1. Topic: Bringing More People Under the Tent - Lessons on Inclusion from Near Yet Far a. This panel discussion will take local lessons from peer organizations to help identify ways to bring more community
More informationPEER TO PEER FUNDRAISING. Retention: It s all about the BASE
PEER TO PEER FUNDRAISING Retention: It s all about the BASE 2 3 Churn: the number of participants who do not return to an event from year to year Source: www.sickkidsfoundation.com Great Camp Adventure
More informationThe Importance of Influence
The Importance of Influence Definition: in flu ence (n) the capacity to have an effect on the character, development, or behavior of someone or something, or the effect itself. Synonyms: effect, impact
More informationThe 10 Core Values of Zappos
The 10 Core Values of Zappos Core values are what support the vision, shape the culture and reflect what the company values. They are the essence of the company s identity the principles, beliefs or philosophy
More informationSocial Media Marketing for Small Businesses SELL. SERVICE. MARKET. SUCCEED.
Social Media Marketing for Small Businesses SELL. SERVICE. MARKET. SUCCEED. The information provided in this e-book is strictly for the convenience of our customers and is for general informational purposes
More informationArmy Civilian Acculturation Program. New Employees
Army Civilian Acculturation Program Sponsor s Guide to Onboarding New Employees Sponsor s Guide Introduction This guide has been developed to help sponsors in their roles with new employees. We want to
More informationThe Essentials of Loyalty Online Learning Workbook. Your Name:
The Essentials of Loyalty Online Learning Workbook Your Name: Introduction and Welcome from the Loyalty Team IHG Rewards Club is IHG s global loyalty program. Since 1983, we ve been rewarding our members
More informationHall of Fame or Hall of Shame?
All Hands on Deck: How to Create and Sustain a Customer-Centric Culture Hall of Fame or Hall of Shame? Amazon? AT&T? Dish Network? Chick-fil-a? Bank of America? Marriott? Direct TV? Kroger? Apple? Comcast?
More informationBecoming a Customer Service Superstar Get Primed for the Climb!
Becoming a Customer Service Superstar Get Primed for the Climb! Produced by SkillPath Seminars The Smart Choice 6900 Squibb Road P.O. Box 2768 Mission, KS 66201-2768 1-800-873-7545 www.skillpath.com Becoming
More information> communicating brand value <
> communicating brand value < Build your community one story at a time Organizations around the world are building successful customer relationships by telling great stories stories that educate, entertain
More informationPLAN TEGIC TRA S
STRATEGIC PLAN 2017 2019 GOALS PROMOTE INCLUSION AND EXPAND INFLUENCE AFP reflects a diverse and inclusive community, evolving and enhancing our global influence and mission impact. Engage diverse nonprofit
More informationTHE ULTIMATE CAREER FAIR CHECKLIST FOR EMPLOYERS
THE ULTIMATE CAREER FAIR CHECKLIST FOR EMPLOYERS SIMPLE STEPS TO MAXIMIZE YOUR ROI Career fairs can be a highly effective part of campus recruiting and brand building. But when you add all the time and
More informationFACEBOOK GUIDE HOW TO USE FACEBOOK FOR RECRUITMENT MARKETING
FACEBOOK GUIDE HOW TO USE FACEBOOK FOR RECRUITMENT MARKETING 01 01 CONTENTS INTRODUCTION 2 WHAT IS A FACEBOOK PAGE? 3 WHY DO EMPLOYERS USE FACEBOOK? 4 FACEBOOK STRATEGY 5 GETTING STARTED 6 THE BASICS 8
More informationHow Non-Profits Can Leverage Social Media To Drive Measurable Business Results
A division of How Non-Profits Can Leverage Social Media To Drive Measurable Business Results February 13, 2013 Everyone is saying that Social media creates a tremendous opportunity for non-profits: 1.
More informationFacebook Strategies Facebook www.facebook.com Facebook TIPS Idea #1: Share the School Calendar. Idea #2: Link to Positive Stories. Idea #3: Post Photos of Events. Idea #4: Congratulate Students and Staff
More informationImplementing an Employee Engagement Programme
Implementing an Employee Engagement Programme A People & Culture White Paper Introduction Over the last decade, employers focus has moved away from employees who are satisfied with their working conditions,
More informationWorkshop for New Clinicians
Workshop for New Clinicians Facing the Challenges of Beginning Your Career By Lynn Grodzki, LCSW, MCC Lynn Grodzki, LCSW, MCC Social Worker, psychotherapist in private practice since 1988 Full practice,
More informationENGAGE BY STAGE. Research Report. Understanding how career stage affects employee engagement
ENGAGE BY STAGE Research Report Understanding how career stage affects employee engagement BEYOND AGES: Engaging Employees at All Career Stages While companies tend to default to age as the driver in engaging
More informationCULTURE OF PHILANTHROPY
CULTURE OF PHILANTHROPY Everyone can articulate a case for giving (what philanthropy makes possible) and describe how contributions are used. Donor communications emphasize what charitable gifts make possible
More informationA summary of the principles from The Speed of Trust Book:
A summary of the principles from The Speed of Trust Book: The five waves of trust The first wave, Self-Trust, deals with the confidence we have in ourselves in our ability to set and achieve goals, to
More informationHousekeeping this webinar is being recorded for alumni who were not able to join us today. You will also be able to access it after if you choose.
Welcome to Unstick your career for RIT alumni! We will be covering some resources which will help you become Unstuck whether you are just looking at some options, looking to change jobs, or think you may
More informationDO YOU WANT A MENTOR?
DO YOU WANT A MENTOR? TABLE OF CONTENTS I THINK I WANT A MENTOR--AM I READY?...2 HOW TO FIND A MENTOR THAT IS RIGHT FOR YOU...3 TIPS FOR A SUCCESSFUL RELATIONSHIP...4 THE GOALS ARE ACHIEVED--WHAT NEXT?...6
More informationEngaging the workforce. Getting past once-and-done measurement surveys to achieve always-on listening and meaningful response
Engaging the workforce Getting past once-and-done measurement surveys to achieve always-on listening and meaningful response Deloitte Employee Engagement Perspectives What is employee engagement? Organizations
More informationTODAY S HYBRID RESEARCH: IT MIGHT NOT MEAN WHAT YOU THINK IT MEANS
TODAY S HYBRID RESEARCH: IT MIGHT NOT MEAN WHAT YOU THINK IT MEANS Researchers have conducted hybrid research since someone first added an open-ended question to a quantitative survey. It s a tried and
More informationWorkshop: Authentic bonding 17 June 2013
www.pwc.com Workshop: Authentic bonding Authentic bonding Starts before you join the firm Happens while you are on board Continues after you have left the firm Pre- & On-Boarding Coaching Off-Boarding
More informationWHY EMPLOYEE ENGAGEMENT MATTERS. Kathy Bowersox
WHY EMPLOYEE ENGAGEMENT MATTERS By Kathy Bowersox Are your employees engaged? Do you know if they are? Do you care? How relevant is employee engagement in terms of business success? In a word, VERY! If
More informationsteps for brand clarity + authenticity mezzanine.co transformation application of brand expression expression expression expression expression
2.3 visual expression mezzanine.co 1 / 13 steps for brand clarity + authenticity 2.4 internal expression 3.0 transformation phase 3.1 application of brand conscious branding phase delivery resource conscious
More informationLeverage Learning to Onboard Top Talent
Leverage Learning to Onboard Top Talent What s in this guide? Explore the top five ways that learning is used to enhance onboarding. Click to jump to a chapter. 2 33% of employees know whether they want
More informationTotalRewards Software
TotalRewards Software Making a High Impact Case for Total Rewards Programs Are Just the Start As executives busy themselves with setting, planning and achieving strategic business initiatives, HR professionals
More informationStrategies for Success with Recruiting and Retaining Volunteers. Photo by Stella Miller
Strategies for Success with Recruiting and Retaining Volunteers Photo by Stella Miller 1 Rebecca Richter Program Associate Audubon Chapter Services Photo by Pat Little 2 John Loz President Audubon Society
More informationCreating a Social Media Policy. Introductions. Andrea Berry Idealware Expert Trainer. Introductions. May 2014
Creating a Social Media Policy May 2014 Introductions Andrea Berry Idealware Expert Trainer Director of Development, Hardy Girls Healthy Women Introductions www.idealware.org 1 The Value of a Policy Why
More informationLeaders are not Born. They are Built! Randy Disharoon October 6, 2017
Leaders are not Born. They are Built! Randy Disharoon October 6, 2017 OUR PREMISE The most dangerous leadership myth is that leaders are born - that there is a genetic factor to leadership. That s nonsense;
More information25 TIPS. from. TOP CEOs
25 TIPS from TOP CEOs INTRODUCTION Building trust, encouraging open communication, promoting teamwork and motivating employees isn t a simple checklist of organizational best practices, nor a short-term
More informationUsing Key Principles to Build Rapport
Using Key Principles to Build Rapport Were you ever interviewed by someone who had little regard for your feelings? What did this person say or do, and how did you feel? How open were you with this person,
More informationTOP 10 Best Practices for Recognizing Length of Service
TOP 10 Best Practices for Recognizing Length of Service Top Ten Best Practices for Recognizing Length of Service Most companies formally recognize tenure in some way. Odds are good that your organization
More informationHow to Keep Millennials Engaged and Productive in the Workplace
How to Keep Millennials Engaged and Productive in the Workplace The practice of identifying and developing people compounds the positives of your organization, because bringing out the best in a person
More informationTurning Employees into Brand Advocates. 4 Steps to an Effective Employee Engagement Program
Turning Employees into Brand Advocates 4 Steps to an Effective Employee Engagement Program Engaged employees are the lifeblood of every successful business. They speak positively about your company to
More informationReferral Marketing. Keys to making referral marketing work for your medical practice!
Referral Marketing Keys to making referral marketing work for your medical practice! Hey Shug, ut we can t go another day without speaking the truth about a very important topic: referrals! Utilizing the
More informationEngaging Staff with Volunteers
Engaging Staff with Volunteers by Karen Beal, PhD, Boomers & Babies Project Coordinator If you re reading this article, you ve likely caught a glimpse of what volunteerism could do for your organization.
More informationSummary of Comments on Leading_Change_printable.pdf This page contains no comments
Summary of Comments on Leading_Change_printable.pdf This page contains no comments Page: 6 Author: AMSC Subject: Sticky Note Date: 8/29/2011 11:17:19 AM The pace of economic, global and technological
More informationEnhanced Employee Health, Well-Being, and Engagement through Dependent Care Supports
Enhanced Employee Health, Well-Being, and Engagement through Dependent Care Supports Webinar Question & Answer Session Transcript June 23, 2010 Dave Lissy, Chief Executive Officer, Bright Horizons Family
More informationSOCIAL MEDIA TOOLKIT FOR NONPROFITS
SOCIAL MEDIA TOOLKIT FOR NONPROFITS OVERVIEW OF SOCIAL MEDIA ------------------------------------------------------2 GIVE LOCAL YORK S SOCIAL MEDIA ACCOUNTS-------------------------------------3 USING
More informationAuthentic Branding: What, Why, and How
Authentic Branding: What, Why, and How Understand relationships, understand brand We relate to organizations just like we relate to people. Think of someone you know and your relationship with them: When
More informationINSTAGOOGLETWEETFACE? Social Media for Scholarship Engagement
INSTAGOOGLETWEETFACE? Social Media for Scholarship Engagement Session Goals Discuss Social Media Strategies and Best Practices Dialogue to exchange ideas to help position your (organization, institution,
More informationHPOG. Employer Engagement
HPOG Employer Engagement The Dream Pitch The Dream The Dream Partnership Overview How and why you want to connect early with healthcare employers to engage them in your programs How to find employers (specifically
More informationR O EVIE NL 1 INE WS Why They Matter
EVIEWS 1 NLINE Why They Matter Table of Contents 01 13 Local SEO: The foundation of your online reputation 04 15 How online reviews help SEO 06 17 The importance of a comprehensive review strategy 09 19
More informationTELLING YOUR STORY: CREATING A CHAPTER STRATEGY MAP-LOGIC MODEL. NCA Leadership Conference June 2013
TELLING YOUR STORY: CREATING A CHAPTER STRATEGY MAP-LOGIC MODEL NCA Leadership Conference June 2013 YOU SAY TOMATO Strategy Maps Matrix Maps Logic Models Dash Boards Balanced Scorecards YOU SAY TOMATO
More informationMentors: Measuring Success
Mentors: Measuring Success Your success is measured by many milestones. Your Mentee may realize for the first time that he/she has potential is confident and self-assured values education and the learning
More information30 2ND QUARTER DRIVINGSALES, LLC
PEOPLE The Art of Retention and Recruiting When sales stagnate, don t just survive: Thrive BY MIKE ESPOSITO F or many dealerships, profit margins on new vehicle sales have been shrinking for well over
More informationImpactful 1:1 Meetings
Impactful 1:1 Meetings An essential responsibility of a CEO or business unit leader is to design and implement the company s communication strategy. How do messages cascade throughout the organization?
More informationCourse 4 Customer Relations
Associate Program Customer Relations Delivering our Customers a perfect pizza Delivering it fast and safely Being knowledgeable about our products Keeping a clean, friendly image EVERYTIME EVERYTIME ALL
More informationManagers at Bryant University
The Character of Success for Managers at Bryant University Interviewing Guide (Revised 8/25/04) Career Strategies, Inc. Boston, MA A New Approach to Interviewing for Managers at Bryant University An interviewer
More information$4,723. Your reputation as an employer is everything.
Your reputation as an employer is everything. If you have a good one, top candidates want to work for you and employees want to stay. If you have a bad one, it will cost you. Half of candidates won t consider
More informationTop 10 Secrets of Powerhouse Recruiters:
Top 10 Secrets of Powerhouse Recruiters: Your Game-Changing Techniques for 2018 Learn From Your Peers We ve compiled the top ten expert recommendations on everything from branding and sourcing to interviewing
More informationEnsure Your UNC Charlotte
Ensure Your Success @ UNC Charlotte Welcome to the Campus Community! Introduction The purpose of this information is to provide new employees with best practices for success in their role at UNC Charlotte.
More informationin black &white & FAITH
HEART in black &white & FAITH 22 23 Dr hab. Jacek Wasilewski He works at the Faculty of Journalism and Political Science, University of Warsaw, where he deals with rhetoric and message efficiency. He worked
More informationGuide How to attract and retain good employees
Guide How to attract and retain good employees How to attract and retain good employees Some of the most successful organisations are those that recognise that their employees are their most valuable assets,
More informationGood Deeds Day Communication & Press Kit
Good Deeds Day Communication & Press Kit Hi! Use this Communication and Press Kit to share your Good Deeds Day experience with everyone in your community. What is Good Deeds Day? Key Messages and Talking
More informationProvider Organizational Transformation and Integrated Employment
University of Massachusetts Boston ScholarWorks at UMass Boston All Institute for Community Inclusion Publications Institute for Community Inclusion 1-2017 Provider Organizational Transformation and Integrated
More informationCreating an inclusive digital communications strategy. 5 July 2016
Creating an inclusive digital communications strategy 5 July 2016 What we ll be looking at today How to write a social media strategy Understanding of key trends Understanding of opportunities and risks
More informationChoosing a Career One of the hardest and most exciting choices you ll ever make is your career. Although chance may play a part, come prepared!
Choosing a Career One of the hardest and most exciting choices you ll ever make is your career. Although chance may play a part, come prepared! Rule#1: Choose a career that is something you really like
More informationTABLE OF CONTENTS FIELD GUIDE. DISC Quick ID. Communication Cheat Sheet. The Complete DISC Flash Cards
FIELD GUIDE FIELD GUIDE TABLE OF CONTENTS DISC Quick ID A handy flowchart for identifying your colleagues DISC-types in the field Communication Cheat Sheet Speak their language with this handy guide to
More informationBUY BUTTON OR BACK BUTTON HOW WEBSITE WRITING CAN ENGAGE OR DETER CUSTOMERS
BUY BUTTON OR BACK BUTTON HOW WEBSITE WRITING CAN ENGAGE OR DETER CUSTOMERS Tom @Tortorici Inc.com Q: What turns a website design into an active business website? A: Copy that s optimized to convert. I
More informationThoughts and Guidance on Addressing the Current Economic Environment: Fundraising in a Difficult Economy
Thoughts and Guidance on Addressing the Current Economic Environment: Fundraising in a Difficult Economy As the largest community of fundraisers in the world, the Association of Fundraising Professionals
More informationEXPERIENCES ARE UNFORGETTABLE.
Micro-Moments Are Nice. EXPERIENCES ARE UNFORGETTABLE. Millennials Brands Who Bring Them Experiences, Not Things MARCH 2016 Micro-Moments Are Nice. Experiences Are Unforgettable. We are an always-on society,
More informationPersonal Branding Playbook
Playbook Products covered in this playbook: Personal Branding Your LinkedIn identity starts here. Personal Profile LinkedIn Groups Premium Subscriptions Create a winning profile 1 of 4 Beginner: Put a
More informationState FFA Officer Selection Process Handbook
State FFA Officer Selection Process Handbook Colorado FFA Association 1 Introduction Each year the Colorado FFA Association selects ten student members to represent the association as a state FFA officer.
More informationBRINGING MORE HUMANITY TO RECOGNITION, PERFORMANCE, AND LIFE AT WORK
BRINGING MORE HUMANITY TO RECOGNITION, PERFORMANCE, AND LIFE AT WORK 2017 Survey Report EXECUTIVE SUMMARY Since Globoforce launched the WorkHuman movement, the concept of working human bringing more humanity
More information