MatchWorks. Full Time Work For the Dole Services Manager Site Manager N/A. Internal Liaisons: Work For the Dole Team

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1 Position Description Work For the Dole Services Participation Consultant KARINGAL MISSION Enriching peoples lives through support, advocacy, partnership and choice Karingal is a community service organisation which is committed to providing services that enhance the lives of individuals. Our team takes pride in proactively supporting people with disabilities, disadvantages and those who are aged, to live full and active lives. We have services in Metropolitan Melbourne, Regional areas in Victoria, Queensland and South Australia. Karingal recognises the contribution that a diverse workforce makes to continuous improvement and client services delivery and is an Equal Opportunity Employer. Karingal values diversity and encourages applications from Aboriginal and Torres Strait Islanders, people with disabilities and from culturally and linguistically diverse backgrounds. Karingal is committed to making reasonable adjustments where operationally viable. MatchWorks provides a range of employment and related services to job seekers from multiple locations in Victoria, South Australia and Queensland. The main services provided are jobactive, Disability Employment Services (DES), Work for the Dole (WfD) Coordinator Contracts and ReturnToWorkSA Job Placement Services. However MatchWorks also delivers other specialist programs to many disadvantages sectors of the community, such as to Indigenous Australians, People with Disability, Mature-Aged, Youth, and People from Culturally and Linguistically Diverse backgrounds. Position Objective To engage and promote Work For the Dole to jobseekers, completing appropriate referrals and monitoring participation requirements. Position Specifics Branch: Employment Status: Reports to: Supervises: Internal Liaisons: MatchWorks Full Time Work For the Dole Services Manager Site Manager N/A Employment Consultants Employment Support Officers Employer Solutions Consultants Work For the Dole Team Work for the Dole Coordinators Administration Other Karingal / MatchWorks Staff Page 1 of 5 P&C - PD Template Issued:

2 External Liaisons: Department of Human Services Employers Jobseekers Work for The Dole Hosts Work for the Dole Coordinator Page 2 of 5 P&C - PD Template Issued:

3 Job Seeker Services: Position Responsibilities & Duties Discusses AAR ( Annual Activity Requirements) with jobseeker and determines appropriate activity for client to complete to meet this requirement Actively promotes WFD activities and benefits of participation Refers client to appropriate available WFD ( Work for the Dole) or other approved activity using departmental systems and in - house database Completion of OHS induction to all WFD participants ( may be individual or group based) Arrangements of required PPE on activity if applicable Completes follow up phone calls to establish active engagement in WFD activity Documentation and Compliance: Adequate and timely documentation of Jobseeker contact Completion of Participation Reports for non-engagement in activities and re-engages clients into appropriate activity Completion of Employment Plans with each individual jobseeker in accordance with Jobactive requirements Completion of Induction checklist to WFD activity Completion of relevant administrative tasks in the servicing of the jobseeker in accordance with ESD5 utilising internal and departmental databases Measurable Outcomes Engagement of clients to services meets departmental requirements. Client referral to Work For the Dole ( MOR) is within departmental timelines Client engagement in Work for the Dole is above national average. Complies with Non-Engagement requirements and follow up using NAR processes. Relevant processes are evident in the servicing and follow up of each jobseeker using internal and external databases. Documentation is in line with requirements of ESD5 and readily available as evidence. Knowledge of ESD5 servicing requirements and guidelines is demonstrated in client servicing. Communication: High level of verbal, written and listening communication skills Ability to provide appropriate communication to jobseekers to diffuse any situations as needed. Liaise with WFD hosts and WFD coordinator to ensure engagement of client in WFD activity Participate in Site and Employment Region meetings to discuss jobseeker servicing and opportunities Contribution to Team and Continuous Improvement Willingness to undertake further training for self-development Develop, engage in or maintain links with associated and relevant support agencies and nonvocational assistance to ensure continuity of care and support is provided to each jobseeker Participate in meetings, policy and organisational development activities as required General Display high level of personal integrity and professionalism when representing Karingal High level of time management to meet documentation/compliance Other duties as directed by manager or supervisor Effective professional communication processes are evidenced with servicing of jobseekers and dealing with other stakeholders including employers, colleagues, industry contacts Effective relationships established to ensure continious imporvement and sharing of ideas is evident. Attendances to training and meetings if identified. Internal use of CIR system is evident for continious improvement. Follow Karingal Code of Conduct at all times Adhere to MatchWorks Values at all times Page 3 of 5 P&C - PD Template Issued:

4 Supporting Others Delivering Quality Services Capability and Leadership Attributes Responds to changes in clients and stakeholder needs as directed by supervisor Actively listens to colleagues and clients and responds promptly to their needs Actively contributes to team goals through cooperation Respect individual needs and choices Accepts personal responsibility for accurate completion of work and seeks help when required Works within agreed priorities for clients and works independently on routine tasks Self-motivated to get things done and works to agreed outcomes Enthusiastically accepts tasks and initiates action Personal & Professional Commitment Demonstrates Karingal values and code of conduct. Displays high ethical and professional standards in all aspects of work Reflects on own behaviour and recognises the impact on others. Seeks development options Self-evaluates performance and seeks feedback from others Engages in continuous learning opportunities and supports others in learning Leadership & Influence Demonstrates knowledge of Karingal s mission, vision and guiding principles Keep self-informed. Keeps supervisor/tl informed on work progress Demonstrates judgement and adheres to work plans Thinks and plans ahead Positive Impact Core Physical Requirements Stays focused on the goal of service improvement and resists being side-tracked Remains positive and responds to pressure in a controlled manner. Ensures work is completed within timeframes Is tolerant and open. Treats all people with respect and courtesy Inherent Requirements of Position Ability to operate varying technological devices and software applications Able to drive and operate company vehicle, or travel on own means as appropriate to the position Ability to sit for prolonged period at workstation Ability to stand for prolonged periods Ability to bend and lift various objects and weights Able to communicate effectively with various stakeholders Ability to access, interpret and utilise complex documents Page 4 of 5 P&C - PD Template Issued:

5 The following adjustments to the work environment can be accommodated for individuals Reasonable adjustments to work related communications or information provision is available Provision of interpreters, readers, attendants or other work related assistance is available Reasonable adjustments can be made to workplace or work related premises, equipment or facilities, including provision of additional equipment or facilities to people with a disability Reasonable adjustments to work methods are available to people with a disability Reasonable adjustments can be made to work arrangements, including in relation to hours of work and use of leave entitlements Access to training, transfer, acting, trial or higher duties positions, traineeships, or other forms of opportunity to demonstrate or develop capacity in a position Reasonable adjustments can be made to this position to accommodate a person with a vision impairment Reasonable adjustments can be made to this position to accommodate a person with hearing impairment Reasonable adjustments can be made to this position to accommodate a person with intellectual impairment Reasonable adjustments can be made to this position to accommodate a person with a physical impairment Mandatory Requirements Satisfactory completion of Police Check/s Current Drivers Licence EXPERIENCE and/or SPECIALIST KNOWLEDGE: Key Selection Criteria & Skills/Attributes Essential: Proven ability to build rapport and maintain effective relationships with clients, peers and relevant agencies including WFD Hosts Highly developed interpersonal skills and resilience to conflicting situations Demonstrated high level professionalism, attention to details and compliance focussed Ability to work within stringent KPI s and driven to exceed targets Proven ability to manage time and workloads effectively to business priorities in a challenging environment Sound computer literacy and data management skills Desirable: Qualifications in Employment Services, Career Counselling, Mental Health or Social Sciences would be advantageous Previous experience in the Work For Dole space would be desirable Page 5 of 5 P&C - PD Template Issued: