CRM & Database Officer

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1 CRM & Database Officer Permanent This is a time for substantial growth of the CRM within the organisation incorporating enhanced and deeper website integration, the ability to successfully manage patient services, as well as more traditional fundraising and contact management requirements. This is an exciting and varied role where the post holder will have the opportunity to gain experience in database management, project delivery, stakeholder management and data infrastructure. The post will suit a dynamic and energetic individual with a can do approach to work. So if you have experience of working with CRM & Database please carry on reading. This could be the job for you!

2 About us We re the UK s biggest blood cancer charity. We re here to beat blood cancer. We stop people dying from blood cancer, we make patients lives better and we stop people getting blood cancer in the first place. We research. We help. We campaign. We share learning. We raise money. We ve changed the world for people with leukaemia, lymphoma, myeloma and other blood disorders but we won t stop until every single person with blood cancer survives and can live their life to the full. Be Bloodwise. Help us change the world. Our belief and principles Our belief and principles underpin everything we do as an organisation. They re key to us being successful in our vision of beating blood cancer. Inspiring leaders and organisations think, act and communicate from the inside-out. Our principles are for everyone to consider, connect with and hopefully be inspired by. They reflect the fact that while you work here, you should feel you have permission to innovate, create, question, query, be yourself, work with others, have ambition and celebrate success. We bring all that we are to our work. We re always searching for better ways to do things, big and small. We work with other people to unlock what s possible. We have the courage to keep going and do what needs to be done, even if it s hard. We re here to change the world. Our belief is at the heart of our organisation: it s what we stand for. We believe that life is a gift to be used wisely and lived fiercely.

3 CRM & Database Officer Starting salary 27,790 Bloodwise vision Our job is to stop people dying from blood cancer, improve patients quality of life and stop people getting a blood cancer in the first place. Contract type: Permanent Team: Insight Department: Marketing Location: Holborn, London CRM & Database Officer Working with the CRM Manager you will be the first point of contact within the organisation for all CRM enquiries. You will help shape the organisational use of the CRM system to enrich our data management, reporting and analytics. The role will support the long term development and restructure of the CRM system, with the underlying vision of the CRM being the single source of truth for the whole organisation. You will drive forward improvements across the delivery of data services, business intelligence and analytical reporting. We want someone who finds what we do exciting both as a team and as an organisation. Working here has to be something you look forward to. What you ll do Be our ambassador for CRM and work with teams to facilitate the most effective storage and use of data. Your understanding of team and departmental usage will play a pivotal role in the standardised use of the CRM system. Develop and maintain data management standards and set processes and policies to ensure that the database is being used to its full potential. Run queries, searches, imports and exports and compile mailing lists to assist in targeted supporter activities. Regularly review data and run monitoring reports to ensure consistency and quality. Assist a rolling programme of regular maintenance and data quality, including identification and amendment of duplicate records and data errors. Analyse data issues so root cause analysis of defect may be understood, and work with colleagues to ensure causes are eliminated/minimised. Share knowledge and experience with colleagues so that they are fully competent and confident to use the CRM system Keep up-to-date with new developments, data protection regulations, codes of conduct and best practice. Work with the CRM manager to identify areas of improvement and restructuring within the CRM and plan and implement this work Translate CRM process and procedures into manageable and understandable training documentation that is up to date and easily accessible to all stakeholders. Provide staff training and act as a support to staff on all matters relating to the database including queries and data analysis.

4 Liaise with project stakeholders both internal teams and external consultancies to deliver work to agreed timelines and specification Using our project management tool you will manage and prioritise requests from across the organisation covering support issues, ad-hoc reporting, training and CRM development Carry out Business as Usual CRM functions such as data fixes, SQL queries, data extraction, mailing extracts and report generation Key relationships Reports to CRM Manager Working closely with the Insight, Fundraising, Marketing and Patient Services teams Proactively engages with all Bloodwise staff Our kind of CRM & Database Officer A CRM Officer at Bloodwise must really understand data and how vital it is for the organisation. We want someone who will be able to work effectively with a variety of teams with varying levels of CRM experience, understand their needs and translate these into CRM processes whilst managing the expectations of stakeholders. You will have a deep understanding and passion for CRM, bringing energy to the role, a problem solver whose attention to detail is as strong as your appreciation of the bigger picture. With strong communication skills you will be adept at interacting with a variety of stakeholders whilst continually prioritising department CRM needs with wider organisational objectives. You will be agile in how you respond to work and have a can do attitude, committed, dedicated and reliable, with a keen eye for detail. User training and the development of database procedures and documentation is a pivotal part of this role. This is an exciting opportunity for someone who wants a varied CRM role, enhancing functionality, query writing and data extraction, building data practices and managing CRM projects. We d like you to have as many of these: A relevant degree and/or comparable experience Excellent IT skills with an understanding of system architecture A demonstrable understanding and experience of effective data management, SQL knowledge and best practice data processes Evaluating current data processes and identifying weaknesses and potential areas for change Excellent interpersonal skills with experience of disseminating complex technical information to stakeholder groups Ability to manage an extensive and diverse workload, managing competing deadlines and delivering to a range of stakeholders on time Experience of delivering training and support to database users Experience of trouble shooting issues and finding resolutions Performing complex database queries/searches Proficiency in MySQL database management Experience of database cleansing activities Understanding of Drupal and website integration

5 Understanding of database protection, gift aid and marketing preferences Knowledge of Financial Systems Experience of working in a charity environment, communications and marketing, development or related fields A good understanding of databases as fundraising/ marketing tools and in particular the importance of data capture, segmentation, targeting and testing Good understanding of the Data Protection Act and regulation development within the charity sector Things we all do Attend and assist at Bloodwise events and activities as required (NB this involves evening and weekend work) Be an effective ambassador for Bloodwise at any activity you attend Develop an in-depth understanding of our work Do any other reasonable things your manager needs you to do

6 The team organagram Now you have read about the role, to help you get a better feel of where it sits in Bloodwise here is a simplified organagram. Chief Executive Executive Assistant to the CE Research Patient Experience Finance and Operations Fundraising Marketing & Innovation HR Patient Services Finance Regional Creative & Digital Human Resources Media and Public Affairs Office Services Individual Giving Marketing Production Learning & Development Sports Insight Partnerships & Philanthropy Shortlisting and interviews Bloodwise is an equal opportunities employer and we are committed to ensuring all applications are treated fairly. All applications are subject to our shortlisting process; so if you re shortlisted we will contact you and invite you to attend an interview. We ll also tell you if there will be any skills tasks to complete as part of the recruitment process. If you don t hear from us 2 weeks after the closing date, your application has not been successful. For further information about us See our website

7 The good stuff working at Bloodwise Apart from all the hard work we do, there are some really good benefits to working at Bloodwise: Annual Leave Entitlement is 25 days per year rising to 26 days after 5 years service; we will usually close the office between Christmas and New Year which our trustees gift as an additional holiday. Time Off In Lieu We strongly encourage everyone to help with some activities outside of normal working hours. For this you can earn and claim TOIL. Pension When you join us we ll automatically enrol you onto our pension scheme, which is run by Aegon. This can be increased through length of service. Employee Assistance Programme Offers support information, expert advice and specialist counselling to help you prepare for life s predictable milestones. Life Assurance Although we don t like to think about it, should something happen to you while working for Bloodwise we have life assurance for staff. Personal Development Development is really important to us and there are a variety of options available to staff at Bloodwise. Interest free season ticket loan We pay for the ticket and you repay the money out of your monthly salary. Childcare vouchers You can exchange money per month from your gross salary for childcare vouchers. Ride2work scheme This allows you to obtain a new bike to use to ride to work. You can then repay it through your salary. Refreshments On each floor in head office there s a kitchenette with tea, coffee, sugar, milk and plates, bowls and cutlery. Our location Our offices are located at Eagle Street in Holborn, London WC1R 4TH; Holborn tube is the closest station, approximately 5 minutes from our offices.

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