Project Officer Consumer Participation

Transcription

1 Position Description December 2017 / January 2018 Position description Project Officer Consumer Participation Section A: position details Position title: Employment Status: Classification and Salary: Location: Hours: Project Officer Consumer Participation Part Time (0.4FTE, two days per week) CSS Level 4 from $73,169 - $78,976 dependent on skills and experience Neami Head Office, Preston Negotiable Contract details: Maximum term contract until 15 February 2019 Organisational context The Neami Group provides community-based recovery and rehabilitation services that support people living with mental illness to improve their health, live independently and pursue a life based on their own strengths, values and goals. Our vision is full citizenship for all people living with a mental illness in Australian society. Our mission is to improve mental health and wellbeing in local communities across the country. The Neami Group is made up of the organisations Neami National and Mental Health and Wellbeing Australia (Me Well). Neami National is one of Australia s largest and most innovative mental health providers and in 2017, Neami National celebrates 30 years of supporting people living with mental illness. Established in 2016, Me Well is a wholly owned subsidiary of Neami National and a provider of specialist mental health services under the National Disability Insurance Scheme (NDIS). The Neami Group is committed to demonstrating the highest standards of safety and quality across all of our services. Quality, safety and clinical governance activities are key components of the role and responsibilities of all staff and an essential process in the provision of safe and high quality support services. We acknowledge and value diversity and inclusion we know that it makes our teams, services and organisation stronger and more effective. We are a smoke free organisation. neaminational.org.au 1 of 7

2 Position overview The Neami Service Development team oversees strategic development, research and evaluation, learning and development, tenders and submissions and projects and innovations. A key function of the Service Development team is to ensure the organisation has the capacity and resources required to adapt and respond in a changing environment. A critical aspect of this is enhancing the capability of the organisation to implement evidence-based practice through a range of innovative projects. In order to meet Neami s Strategic Directions , the Innovations and Projects team are currently exploring new approaches to consumer leadership, co-design and co-production. It is expected that each of these areas will play a key role in enhancing Neami s capability to design and deliver quality services that meet the needs and preferences of the people who use them. Further to this, is the potential to make a significant contribution to consumer participation knowledge and practice within the sector and broader community. The Project Officer Consumer Participation will work closely with Consumer Participation Development Coordinator to develop a range of co-design activities and resources to support staff and consumers to effectively co-create within service development environment. This will cover predetermined areas of need including new service design, internal and external research opportunities, and cultivating an informed and collaborative culture. As a pilot project, activities will be trialled and refined through combined staff and consumer workshops, with documentation further developed as an educational co-design toolkit. It is expected that the Project Officer Consumer Participation will have experience in project coordination and stakeholder engagement, excellent written and verbal skills and knowledge of the mental health and/or community sector services, as well as the ability to apply change management processes and work with complexity, and to deadlines. Period of employment Maximum term contract until 15 February 2019; subject to a 3-month probationary period. Accountability The Project Officer Consumer Participation is accountable to the Consumer Participation Development Coordinator. Conditions of employment The terms and conditions of employment will be in accordance with the Neami National Employment Agreement Corporate Support Services Level 4 from $73,169 - $78,976 dependent on skills and experience. A number of benefits are available to staff, including generous salary packaging with rewarding NFP fringe benefit tax exemptions. Core requirements prior to any offer, or commencement of employment: Criminal record checks are mandatory for all new appointments. Neami National will cover the cost of an Australian check. Where a new employee has lived outside of Australia for 12 months or more within the last 10 years, the cost of an International check will be borne by the applicant (~$142.00). You must maintain a right to work in Australia, in the position and location of employment during your employment with Neami. You must comply with all terms of any such grant of a right to work in Australia. 2 of 7

3 Section B: application procedure To discuss the position further, please contact after 8 January 2018: Name: Kathy McCormick Title: Consumer Participation Development Coordinator Contact Phone Number: (03) Applications should include a CV and a Cover Letter explaining your interest in the position and working at Neami National. You do NOT need to provide a written response to the selection criteria. To apply, please: Include three current referees. Refer to the Job tab on our website to submit your application. Ensure the files are in Word (.doc) or Adobe Reader (.pdf) format. Closing date for applications: Sunday 14 January 2018 Please visit for more information on our organisation, services and other employment opportunities around Australia. 3 of 7

4 Section C: key responsibilities Develop Resources Develop a co-design toolkit for Service Development Use consumer perspective of participation Implement and support the coordination of projects Undertake project coordination Support consumers interested in engaging in project activities Assist with other service development projects where necessary Monitor project activities to ensure they are consistent with Neami s values Provide co-design expertise and engage in co-design within projects Working with stakeholders Consult with relevant stakeholders, Consumers, Head Office staff and external stakeholders (where applicable) Facilitate dialogue and workshops with relevant stakeholders Communication, organisation and planning Provide information and recommendations to Consumer Participation Development Coordinator Use effective, clear and positive communication to work with key stake holders at all levels of the organisation Actively foster a positive and enthusiastic organisational culture Comply with all Neami policies and procedures, the Neami Code of Ethics, and participate in regular practice development sessions Contribute to internal communication processes Team Participation Participate in Service Development Team meetings and initiatives 4 of 7

5 Section D: key competencies Creating diverse staff teams The values, skills, attributes and commitment of our staff are key to our success and reputation as a national mental health service that provides high quality support services to people living with a mental illness. We are strongly committed to further developing and diversifying our work force as part of our strategic directions. We celebrate multidisciplinary teams and value the rich skills and experiences brought by applicants from a range of sectors and professional backgrounds. Further depth is brought by those from diverse cultural backgrounds, Aboriginal staff, and those with lived experiences of mental illness and recovery, all of whom are strongly encouraged to apply for any roles that match their skills and interest. The following competency criteria will inform our selection decision: Adhering to principles and values Upholds ethical behaviour, consistent with values as characterised by honesty, fairness responsibility and hope Demonstrates integrity and credibility, and fosters open honest communication Demonstrates commitment to the organisation and its values Working with people and building relationships Adapts to the team and builds team spirit Listens, consults others and communicates clearly and proactively in an open and honest manner Establishes positive working relationships with people at all levels of the organisation and external stakeholders Expresses opinions, key points and information clearly Understands and responds to different stakeholder communication needs Openly communicates and demonstrates self-insight through an awareness of own strengths and areas for development Establishes respectful professional relationships that have clear boundaries with consumers, staff and partner organisations Gains agreement and commitment from others by engaging and gaining respect Manages conflict in a fair and transparent manner Clearly conveys organisational knowledge (collects, classifies, and disseminates), providing others with a clear direction Planning, implementing, analysing and problem solving Manages time effectively, prioritises and delegates work appropriately and fairly Follows procedures and policies, demonstrating understanding of the broader context Understands the concepts of confidentiality and integrity to manage project data Understands newly presented information and is proactive about learning tasks 5 of 7

6 Plans activities/projects in advance and takes account of possible changing circumstances Leads and supports continuous improvement through new ideas and change initiatives Sets clearly defined objectives, and is accountable and proactive about reviewing progress and outcomes with the team Exercises common sense, considers all available information, and takes account of broader circumstances in decision making Make prompt, clear decisions which may involve tough choices of considered risks Supports the implementation of organisational goals, while seeking opportunity for organisational improvement Purposefully analyses numerical data, verbal data, and all other sources of information Project Co-ordination Conduct Undertakes presentations and structures information to meet the needs and understanding of the intended audience Writes in a well-structured and logical way Breaks information into component parts, patterns and relationships Collaborates with key stakeholders to ensure a consistent understanding of projects Adapting and responding to change and coping with challenges Adapts to changing circumstances and responds to the reactions and feedback of others Shows respect and sensitivity towards diversity Deals with ambiguity, making positive use of the opportunities it presents Maintains hope, and role models a positive outlook even during challenging times Demonstrates self-awareness and the ability to self-regulate during difficult situations Reflects and accepts feedback, and learns from it Constructively, and effectively manages conflict Essential requirements include: Lived experience of mental illness and demonstrated experience of recovery Consumer Participation experience Computer literacy Desirable requirements include: Tertiary qualifications or skills and experience in a health related field Design thinking knowledge or experience Facilitation skills planning and delivering 6 of 7

7 About Neami National Neami National is a community mental health service supporting people living with mental illness to improve their health, live independently and pursue a life based on their own strengths, values and goals. We were founded in 1986 by a group of concerned residents wanting to support people in their local community. Our vision is for full citizenship for all people living with a mental illness in Australia. Our mission is to improve mental health and wellbeing in local communities. Our values and core principles are self-determination, choice, change, respect, empowerment, growth, hope, wellbeing, partnerships, diversity, learning and quality. We believe everyone can live a fulfilling and meaningful life through connecting with the things they care about, the people around them and their local community. Our role is to work with and walk beside people in their own recovery journey, whatever that means to them and however long it takes. Today, we support over 8,000 Australians in New South Wales, Queensland, South Australia, Victoria and Western Australia across a variety of short and longer term mental health support and housing services. Three reasons to work with us 1. High quality services We have a fundamental commitment to provide each person we support with the highest quality services possible that match their values, strengths and goals in life. We base our work on the best evidence available and have our own Research and Service Development Team. We also have an in-house Learning and Development Team that offers comprehensive training to all staff throughout their time with us. Our service model is based on the University of Wollongong s Collaborative Recovery Model, which underpins all our services and provides for consistency and measurable outcomes. We also incorporate the Optimal Health Program from St Vincent s Frameworks for Health, our own Physical Health Prompt and other complementary tools and approaches as needed. 2. Learning and innovation We have grown and developed a lot in the last three years, with a doubling of the number of people we support and in the staff who support them. This growth and development can be directly attributed to the quality of our services and the culture of learning and innovation that drives us as an organisation. We believe in learning new things, considering new perspectives and testing out new ideas as we find better ways to do things. We are always looking ahead to ensure we can take advantage of new opportunities and respond to any risks or issues that are facing us and our sector. 3. Support for staff Everything we do to support people to improve their mental health and wellbeing relies on our talented, well trained and passionate staff team. We know that providing support to people with complex needs is challenging as are many of the other corporate roles within our organisation. That is why we provide a supportive environment, comprehensive training, generous leave provisions and workplace flexibility measures to help people balance work and personal commitments. 7 of 7