Staff Services Analyst I/II

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1 Providing Merit System Services Staff Services Analyst I/II Tehama County Department of Child Support Services Application Deadline Friday, June 2, 2017 at 5:00pm PST Monthly Salary Staff Services Analyst I: $3,475 - $4,236 Staff Services Analyst II: $3,838 - $4,676 Recruitment Type Open to the Public, Full-Time Tentative Examination Dates Written Examination Saturday, June 17, 2017 Oral Examination Week of July 10, 2017 Work Location The Position Examinations will be held in Tehama County Red Bluff, California Tehama County is an Equal Opportunity Employer The Staff Services Analyst I/II classes are responsible for performing professional level analytical duties involving general administrative, staff development, fiscal, and/or program analytical work. Incumbents gather, tabulate, analyze, and chart data; interview and consult with departmental officials, employees, and others to give and receive information; prepare reports and make recommendations on procedures, policies, and program/functional area issues and alternatives; review and analyze proposed legislation and advise management on the potential impact; make decisions in financial, and other administrative systems of average to difficult complexity; prepare correspondence; and perform other related duties as assigned. Incumbents do not supervise other professional staff, but may supervise clerical and/or technical employees as an ancillary duty (not as the preponderant responsibility of the position). The Staff Services Analyst I level is the entry level into the professional Staff Services series. Incumbents work under close supervision. Assignments are generally limited in scope and under the direction of a higher-level employee. As experience is gained, the incumbent is granted more 1

2 independence from supervision. Most incumbents are expected to promote to the II level after one year of satisfactory performance; however, positions limited to analytical duties of a more routine, repetitive nature will be permanently allocated to the Staff Services Analyst I level. The Staff Services Analyst II is the journey level in the series. Incumbents work under direction and are responsible for performing the full range of duties at the journey level and working independently. This class differs from the Staff Services Analyst III in that the latter is the advanced journey-level class in the series where incumbents typically serve as lead workers over other analysts and/or are assigned the more highly specialized and complex duties in their work units, often involving department-wide responsibilities and assignments. At the Staff Services Analyst II level, assignment can be in any one the following options: staff development, fiscal, or program analysis; or, incumbents may be assigned to perform general duties that encompass a broad scope of administrative analytical functions and areas of responsibility. For positions specifically assigned to a specialized option, specific minimum qualifications and recruitments are permitted. Minimum Qualifications While the following requirements outline the minimum qualifications, only applicants who demonstrate the best qualifications match for the job will be selected to continue in the recruitment process. Applicants must meet the minimum qualifications by the application deadline. Staff Services Analyst I Pattern 1: Graduation from an accredited four year college or university with a bachelor s degree; Pattern 2: Two (2) years (60 semester or 90 quarter) of college units; OR AND One (1) year of full time experience as an Eligibility Worker III, Integrated Case Worker III, Employment and Training Worker III, Social Worker II, Accounting Technician, Child Support Specialist III, or Staff Services Specialist; OR Two (2) years of full time experience as an Eligibility Worker II, Integrated Case Worker II, Employment and Training Worker II, Account Clerk III, or Child Support Specialist II; OR Two (2) years of full time technical level experience involving general administrative, personnel, fiscal, staff development, or program work. Substitution: Additional progressively responsible para-professional experience performing complex duties of a technical nature in any of the functional areas noted above may be substituted for the required education on a year-for-year basis. Staff Services Analyst II Pattern 1: One (1) year of full time experience as a Staff Services Analyst I; 2

3 Pattern 2: Graduation from an accredited college or university with a bachelor s degree; OR AND Depending upon the option recruited for, one (1) year of full-time professional experience performing analytical work in the following areas: general administrative, personnel, fiscal, program, or staff development. Substitution: Additional progressively responsible professional experience performing duties (which require considerable independence performing, compiling, organization and evaluating information and prepared reports) in any of the functional areas noted above may be substituted for the required education on a year-for-year basis. To view additional information about the typical duties, knowledge, skills and abilities for this classification, please visit our website at and search for the classification title. Desirable Qualifications Experience working at a Local Child Support Agency is desirable. Must be proficient in Microsoft Office Word and Excel Additional Information A valid driver s license is required at the time of appointment and employees may also be required to drive their own car, provide proof of car insurance, and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis. Final hiring decisions are based on the results of background checks, including fingerprinting and drug testing. This position requires the ability to type at a net corrected speed of 45 words per minute. Applicants must certify their skill level on the application. Knowledge and Abilities Knowledge of: Public and business administration principles and practices. Methods and techniques involved in conducting analytical studies of administrative and management practices, methods and procedures. General research practices, techniques, and terminology to conduct research for a department. A variety of computer software applications, including database, graphics/presentation, work processing and spreadsheet software. Methods and techniques of report preparation. 3

4 English language (i.e. composition, spelling, grammar, and sentence structure). Project management principles to ensure projects activities are conducted in a fiscally responsible and timely manner. Principles and practices of effective customer service. Principles of teamwork and teambuilding in order to work effectively as a member of a team and facilitate effective teamwork. Principles and practices of the functional areas applicable to the assigned options. Principles and practices of leadership and supervision. Community needs and resources. Budget preparation and control, basic accounting principles. Methods and procedures of governmental budget preparation and control. Financial statement preparation. Cost/benefit analysis Ability to: Analyze a situation or problem, including stressful situations, accurately and objectively in order to identify alternative solutions and determine an effective course of action. Collect and analyze data and information in order to derive logical conclusions. Formulate options and make recommendations based on data and information collected. Analyze policies, procedures, and programs and make effective recommendations. Make sound decisions and independent judgments within established guidelines. Read, interpret, and apply a variety of information (e.g. laws, policies, procedures, court cases, memorandum of understanding, ordinances, contract provisions, legislations, directives) in order to provide information and ensure compliance. Analyze and interpret basic statistics. Perform arithmetic calculations, including ratios and percentages. Operate a computer to prepare results of analyses (i.e. reports, tables, charts, and graphs) and perform operations (i.e. conduct research on the internet, collect, input, and retrieve data and information). Express information and ideas orally in a clear, concise, organized manner by using proper diction, grammar and volume so that others will understand. Make effective presentations and respond to questions from various groups, including boards, committees, and the public. Compose business communications (e.g. letters, memos, notices) and reports, policies, and procedures, in a clear, concise, organized, and accurate manner. Identify problems and central issues. Reason logically and critically. Perform, analyze, and document research. Research legislative issues and read and understand legislation. Recommend and implement changes/improvements. Develop and maintain cooperative, effective working relationships with co-workers, representatives of community organizations, state/local agencies and associations, supervisors, internal management staff, employee representatives and the public. Effectively mediate and resolve conflicts between/with individuals. 4

5 Influence and persuade others to accept a particular viewpoint or to follow a particular course of action. Work and interact with a variety of individuals from various socioeconomic, ethnic, and cultural groups in person and by telephone, including situations where relations may be strained or confrontational. Work independently and accept increasing responsibility. Prioritize, plan, coordinate, and organize simultaneous work assignments and projects to meet critical and competing deadlines. Manage projects by developing project budgets and timelines to ensure projects meet time and budget guidelines. Work as a team member by keeping communication open, offering support, sharing knowledge, and contributing to and/or leading team efforts. Supervise clerical and/or technical employees, if required by the position. Monitor, plan, direct, assign and review the work of clerical and/or technical employees, if required by the position. Perform budget, grant, and contract analysis, preparation, and monitoring. Analyze and make effective recommendations regarding financial and accounting procedures. Compile, compute, and summarize data related to the acquisition, distribution, and utilization of funds. Examination Information The examination process may include one or more of the following components: application evaluation, computer skills assessment, secondary screening, supplemental questionnaire, written examination, writing assessment, job related exercise, and/or a structured oral examination. The tentative dates of the examination components are listed on the first page of this job bulletin. In the event that a supplemental questionnaire is included, please note that the answers provided may be used as a secondary screening to evaluate applicants. The exam will be weighed based on the examination components administered for this recruitment. Notifications CPS HR Consulting will send you an informing you of your status once it has been determined. Applicants who apply via a paper application and do not provide an address will receive all recruitment notification(s) via United States Postal Service. Applicants selected to continue in the examination process will be invited to the next step. If you have not received notice at least two (2) working days prior to the tentative test date, please contact CPS HR Consulting at mss@cpshr.us. 5

6 Please add s with the extension to your safe sender list (example: This will help ensure that you receive all notifications. Periodically check your spam folder. CPS HR Consulting is not responsible for s that are not received, and examinations will not be re-scheduled as a result of s not being received. Some positions require that all approved applicants take and pass an oral examination to continue in the recruitment process. If this job bulletin states that there will be an oral examination for this position, please note the following: Prior to being scheduled for the oral examination, you may receive an regarding scheduling an examination time from CPS HR Consulting, mss@cpshr.us. If you do not respond to the sent to you by the specified deadline, or you are not available on the specified examination date, you will not be scheduled for the oral examination. Special Testing Arrangements Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CPS HR Consulting at mss@cpshr.us or upon notification that your application has been approved. Documentation from medical, military, school, or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination. Foreign Education Applicants who completed their education outside of the United States must submit verification of degree and/or course equivalency by the application deadline. Organizations that provide foreign education credential evaluation services can be found at CPS HR Consulting will accept verification of degree and/or course equivalency from any of the listed member agencies. You must fax all pertinent documents to CPS HR Consulting at or by to mss@cpshr.us prior to the application deadline. Applicants who have previously submitted degree equivalency documentation must notify CPS HR Consulting. About Tehama County Tehama County, with a population of 63,057 is located in central northern California, in the Sacramento Valley, bisected by Interstate 5 as well as the Sacramento River. Red Bluff, the County seat and the largest city within the County, has a population of approximately 14,103. Tehama County offers hot, dry summers, with comfortable nighttime temperatures and mild winters. The County has a variety of topography with rolling foothills, rangeland, and the fertile valley floor at 341 feet above sea level between the Sierra Mountains and the Coastal Range Mountains reaching above 8,000 feet. Recreational opportunities include camping, fishing, hiking, hunting, swimming, golfing, bowling, tennis, softball, volleyball, horseshoes, and horseback riding along 6

7 with local theatre, concerts, rodeos, festivals, the County fair, parades, dinner/dances, and icecream socials. How to Apply Applicants must submit a completed online application, including any of the additional documents/materials indicated. Additional documents/materials are included in the online application. Apply online by logging onto and follow the instructions. The information you include on all recruitment and selection related documentation is an integral part of your examination and will be reviewed and evaluated based on the current job requirements. Only the education, experience, and training you list will be compared to the criteria measuring the qualifications for this job, and only applicants with the most relevant education, experience, and training will be included in each phase of the selection process. Therefore, it is especially important that your responses to each component of this process be as complete and detailed as possible. Be very careful to list all relevant education, experience, and/or training that should be taken into account for this job. It is recommended that you apply via the online application system. Applicants without Internet access may fax a paper application to (916) or mail to the address below. Faxed or mailed applications will ONLY be accepted on the dates/times indicated on the front of this job bulletin. POSTMARKS ARE NOT ACCEPTED. Application packets may be obtained by contacting CPS HR Consulting, or the Social Services, Child Support, or Human Resources Department in the County. CPS HR Consulting Merit System Services Unit 241 Lathrop Way, Sacramento, CA Website: mss@cpshr.us Phone: (916) Note: Your application and any additional material become the property of CPS HR Consulting. Please make a copy for your file. This job bulletin will not be available online after the application deadline. Please print a copy for your records. Nothing in this recruitment bulletin constitutes an expressed or implied contract. CPS HR Consulting reserves the right to make necessary modifications to the examination plan and/or schedule in accordance with Local Agency Personnel Standards. Bulletin Issue Date: Monday, May 15,

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