Housing Worker Mixed Portfolio (Long Term and Transitional)
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1 POSITION DESCRIPTION Position Title: Housing Worker Mixed Portfolio (Long Term and Transitional) Employment Type: Permanent Full Time Classification: 4 of the YCH EBA Remuneration & Benefits: Hours Of Work: $ 62, per annum plus superannuation and leave loading 5 weeks paid Annual Leave Optional one day per month RDO 38 hours per week Monday to Friday (40 hours per week if opt for RDO) Salary Packaging Primary Location: Salary packaging up to $15,900 pa is available to all permanent and temporary full time and part time staff employed for more than a 6 month period. This amount is non-taxable, providing for a higher net remuneration for the employee. It is not compulsory for employees to take up the offer to 'package' their salary, however the benefits from packaging are considerable. Footscray and Werribee Offices Date Pd Adopted: September 2016 Pd Review Date: September ORGANISATIONAL ENVIRONMENT Established in 1996, Yarra Community Housing Ltd (YCH) is the largest provider of community housing in Victoria. YCH is an independent, non-profit organisation that develops and manages affordable rental housing options for people on low income including families. YCH has a particular focus on providing support to people who have been homeless and experience high levels of disadvantage. In November 2015, YCH merged with Urban Communities Limited (UCL). Until 2017, the two organisations will continue to operate as separate entities under the control of YCH. This will provide the time to work out the best way in which to combine the two operations in a way that maximises the strengths of both. Incorporating the activities of UCL, YCH has a team over 130 staff, manages approximately 2,600 tenancies, has an annual operating revenue of over $25 million, owns $300 million in affordable housing properties and has a loan portfolio of $40 million. YCH also supports people who are homeless or at risk of homelessness through our Transitional Housing and IAP services. YCH provides housing services across Victoria as well as in Adelaide. These services include: Initial Assessment and Planning, Crisis Housing, Transitional Housing, Long term Affordable Housing and Specialist housing models including Supportive Housing and Youth Foyers. YCH also works with a range of partners to ensure it supports the needs of its tenants more broadly.
2 2. Organisational Relationships The position of Housing Worker Mixed Portfolio has the following organisational relationships: Directly Accountable to: Direct Supervision: Internal Liaisons: External Liaisons: Transitional Team Leader for supervision and both the West Long Term Team Leader & Transitional Team Leader for tenancy and property matters Position does not involve supervision of other staff YCH Tenancy Teams, YCH Asset Management Team, other YCH Staff members and Program Contractors as required Support and referral agencies. Government, nongovernment and community based agencies at a level relevant to direct delivery of tenancy management services 3. Position Context The properties, in the West, of both the long term tenants and the transitional tenants are administered in all aspects of the landlord function in accordance with the Residential Tenancies Act 1997, liaising closely with other support providers to assist in the achievement of successful outcomes for tenants. This position combines long term and transitional tenancies functions. 4. Position Objectives Provide day to day long term and transitional tenancy administration in accordance with Yarra Community Housing (YCH) and Office of Housing (OoH) policy and procedures and within the legislation as set out in the Residential Tenancies Act 1997 Comply with the service standards set for dealing with clients in the context of both long term housing requirements and transitional housing needs Maintain the housing stock in accordance with the agreed standards Update and maintain the long term and transitional housing data bases 5. Key Accountabilities Direct Service Delivery of long term & transitional property management services a) Delivery of tenancy and property management services Ensure tenants and prospective tenants are treated with dignity and respect, in accordance with YCH values Ensure vacancy level for long term and transitional housing is within the agreed targets. Assist Support Agencies with nomination access, to place prospective tenants in long & transitional housing Assess tenants for long term housing according to YCH guidelines Ensure all properties are prepared and maintained as set out in the Office Housing policy, the Residential Tenancy Act and YCH guidelines for long term and transitional housing. Ensure all leases are in accordance with the Residential Tenancy Act and rents charged comply with YCH and OoH guidelines. Renew transitional housing leases every three months
3 Ensure rent arrears are kept within YCH targets, in accordance with protocol agreements, YCH policies and procedures and within the requirement of the Residential Tenancy Act Liaise with Support Agency workers regarding tenancy matters in accordance with existing protocols Liaise with tenants to resolve tenant tenant conflict and antisocial behaviour in consultation with the Team Leader When necessary issue written warnings, Residential Tenancy Act Notices and represent YCH at VCAT Involve tenants in long term housing to become involved with the YCH tenants consultative processes Provide a monthly report on the status of the long term and transitional portfolio rental operation, vacancy and utilisation levels, property operating expenditure to the team leader Service Development: Each YCH Tenancy Worker is required to participate in The development of YCH services, policies, practices and procedures and property standards Service evaluation and ongoing monitoring of client service standards, property standards and client outcomes The development and implementation of a Quality Improvement program The development and implementation of YCH activities in the area of new program development, social policy and action designed to alleviate homelessness and housing related poverty Corporate Involvement Participate in regular performance management planning and review processes. Providing regular reports to Team Leaders in an agreed format Participate in the development of corporate initiatives and assist in the delivery of corporate goals. Monitor and report on individual project budgets, as required. Attending YCH Team meetings as required Undertaking other duties as directed by the Team Leaders
4 6. Professional Standards YCH is a values-based organisation and seeks to cultivate a culture founded on quality of service delivery, responsiveness, collaboration and respect for others. It is an environment that requires all team members to maintain high standards of work in line with our Values: Treating every person equally, welcoming diversity and doing our part to create a world where everyone has a fair share of opportunities and resources. Being kind and supportive, treating every person with respect and keeping every person safe. Being honest in the way we communicate, admitting our mistakes and sharing information openly. Working in partnership with others to achieve our vision, always learning and making time to celebrate the journey. Taking responsibility for our actions, leading by example and being creative, courageous and determined These Values are a description of the way we see the world and what is most important to us. They are the basic principles that will guide and shape the way we think and act. This includes the way we provide services to tenants, the way we treat each other within the organisation and the way we relate to the wider community.
5 All YCH employees are required to: comply with all YCH policies and procedures comply with all Occupational Health and Safety legislation and regulation comply with all other Commonwealth and State legislation relevant to the organisation uphold and enhance the reputation of YCH maintain the highest standards of integrity and behaviour in line with YCH Code of Conduct & undertake identified training and development activities/programs 7. Key Selection Criteria Qualifications & Experience Essential: a. In the field of housing and homelessness have a demonstrated commitment to social justice. b. Demonstrated skills and experience in the direct provision of community, transitional and crisis housing c. Demonstrated skills and experience in working effectively with a broad range of clients, including those with high support needs and challenging behaviours d. A demonstrated ability to work in partnership with service users to improve service quality and outcomes e. Demonstrated skills and experience within collaborative teams f. High level communication skills verbal and written g. Demonstrated skills and experience in administration h. Demonstrated skills and experience in the implementation of operational policy i. Good computer skills, including experience with MS Windows and MS Office j. A current full Victorian driver s licence Desirable: k. Knowledge of Western Metropolitan Region and Geelong l. Experience within the non profit, non government community housing sector m. Experience in the management of crisis, transitional and long term housing, including rooming houses n. Experience in the provision of services to disadvantaged singles and families o. An understanding of the Victorian Residential Tenancies Act (RTA) SIGNED: DATED:
6 YARRA COMMUNITY HOUSING EMPLOYMENT INFORMATION GUIDE FOR APPLICANTS Thank you for your interest in a vacancy with Yarra Community Housing. This could be your opportunity to join a progressive organisation with approximately 95+ staff across Melbourne CBD, Fitzroy, Footscray, Seddon, Werribee and Geelong. At Yarra Community Housing we offer a range of additional benefits including: Above award wages Access to $15,900 of tax-free salary packaging arrangements, which can add significant value to earnings (for eligible employees only) Optional monthly RDO for eligible full-time staff 5 weeks annual leave Leave loading payment & Learning & Development opportunities to ensure that not only do you have adequate skills to perform your current role, but that you also have the opportunity to enhance your work performance to meet your personal career direction. Employee Assistance Program - we offer external free, professional, confidential counselling assistance to our staff who may need help with particular problems affecting their wellbeing - personally and in the workplace. Our talented and engaged staff are our greatest asset and critical to the success of our organisation. To assist us in the selection process and to ensure that your application is as strong as possible, please read the following carefully and ensure your application meets all requirements. Yarra Community Housing offers positions to people on the basis of merit. This means staff qualifications, experience, skills and abilities (relevant to the position) are matched to the position requirements. As an Equal Opportunity organisation we encourage people of all characteristics to apply for any vacancies listed on our careers pages. We are committed to developing a diverse workforce and applying the principles of equity, fairness and transparency to all recruitment, selection and appointment processes. 1. Position Description A position description must be obtained from our website before applying for any position. As stated above, our selection process is based on an assessment of the relative merit of each candidate. We do this by examining how well your knowledge, skills and abilities meet each of the key selection criteria and requirements of the position as identified in the Position Description. The first stage of the selection process is based on your application and it is important that you provide the panel with information that shows how you meet the key selection criteria and requirements of the position. 2. Key Selection Criteria Please a covering letter addressing all key selection criteria, outlining your skills and employment experience relevant to the position that you are applying for. There is no right or wrong way to present your application however, you must address each of the key selection criteria as detailed in the Position Description to be considered for the shortlist and subsequent interview process. If you do not show how you meet the key selection criteria in your application you are unlikely to be considered for an interview and this may exclude you from further consideration. \
7 3. Resume Please attach a brief resume containing your full name, address, telephone number (preferably a daytime number), a summary of your work experience (include where you have worked, positions held, period of employment and brief details of duties performed), details of any relevant qualifications including information on any education currently undertaken (originals of qualifications stated must be brought to any subsequent interview (and a copy will be placed on file if you are the successful applicant). Please include any other information that you feel is relevant to the position that you are applying for. Please include the names and contact details of three professional referees who may be contacted regarding your recent experience and suitability for the position. Ideally one should be from a supervisor (if possible a current supervisor) and others should have knowledge of your work performance. Referees will not be contacted prior to an interview. 4.Closing Date All applications close at 5.00pm on the advertised closing date. application is received within the specified time. Please check the closing date to ensure your All submitted applications will receive an automated reply to acknowledge receipt. Applications can be: ed to jobs@ych.org.au by the 30 th September Please note: ed applications will receive a reply to acknowledge receipt of each application. If you don t receive an reply within 24 hours, please contact HR on For further information regarding this role please contact Sally Rees via Please address your application marked Private & Confidential to Rachel Morison Human Resource Manager Yarra Community Housing 5.Shortlisting All positions are shortlisted and processed within one-two weeks of the closing date. Only candidates that meet the key selection criteria will be contacted for an interview. An application may meet the essential requirements and yet not be interviewed. This usually occurs when there are a large number of applicants, some of whom meet the essential and desirable requirements on a more competitive basis. All aspects of the selection process are conducted in strict accordance with the principles of merit and equal employment opportunity. If you are shortlisted for an interview we will contact you by telephone to schedule an interview. 6. Interviewing We aim to give all applicants called for an interview at least two working days notice. Contact will be made by telephone and you will be advised of the interview date, time and venue. The successful candidate will be contacted by phone. Unsuccessful candidates will receive an informing them of the outcome of their interview. Feedback of interview performance can be sought if required. Yarra Community Housing is an Equal Employment Opportunity (EEO) employer. If you are contacted for an interview, please inform staff if you have special requirements to be able to attend.
8 7.Reference Checks The selection panel will contact referees and check the references of the preferred applicant prior to making an offer of employment. 8.Other relevant Employment Conditions Please note the following requirements and details of the position; A 6 month probation period will apply. Continued employment at Yarra Community Housing is dependant on successful completion of the probationary period subject to an agreed work performance plan that encompasses and measures, but is not limited to the following:- to demonstrate a commitment to Yarra Community Housing Staff Code of Conduct Principles and Values; to demonstrate an ability to meet the expected standards of performance and competencies in relation to the requirements of the position description. Salary packaging is available to all permanent full time and part time employees and temporary full-time & part-time staff employed for more than a 6 month periods. Please note, if you are the successful candidate you will be required to provide evidence of your entitlements to work in Australia. Documents that verify this include your current passport. If you do not have a passport you can provide a copy of your Australian birth or citizenship certificate (if born before 20th August 1986) and photo ID. If you were born on or after 20th August 1986 then you will need to provide an Australian birth and citizenship certificate and photo ID. If you cannot provide these supporting documents then you will need to provide evidence that one parent was an Australian citizen or permanent resident at the time of your birth. A National Pre Employment check is required in accordance with Department of Human Services policy and will be undertaken prior to your commencement. Your suitability of employment with Yarra Community Housing will be determined by any outcomes that may be listed on this check. Your appointment is subject to a satisfactory result. We require a relevant International Police Check for anyone who has resided overseas for 12 months or more in the past 10 years YCH has a no smoking in the workplace policy. Thank you again for your interest in working with Yarra Community Housing. Please find an introduction to Yarra Community Housing below. This covers our history, the services we provide, our vision, our values and more! GOOD LUCK!
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