COURSE BROCHURE. Management Development Programme In-House. Course Duration: 2-5 Days Up to 10 delegates per course Prices from VAT per course

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1 Management Development Programme In-House COURSE BROCHURE Course Duration: 2-5 Days Up to 10 delegates per course Prices from VAT per course Approved by the Institute of Leadership and Management Call: info@adelphi-associates.co.uk Visit:

2 2 Contents Is this course right for your team? 2 ILM Approval 2 Aims 3 Prices 3 Ensuring Effectiveness 3 Course Schedule 4 Course Details 4 Module 1: Leadership And Management 4 Module 2: Effective Communication 4 Module 3: Budgets and Cost Control 5 Module 4: Successfully Managing Tasks and Time 5 Module 5: Developing Your People 5 Module 6: Persuasion and Influencing Skills 6 Module 7: Managing or Avoiding Conflict 6 Module 8: Coaching 6 Module 9: Delegation 6 Module 10: Appraisals and Feedback 6 Module 11: Recruitment 7 Keeping in touch after the course 7 IS THIS COURSE RIGHT FOR YOUR TEAM? Our Management Development Programme helps managers to develop a full range of core skills. It is ideal for: y Any existing manager who wants to improve his or her skills so that: y The team who report to them are motivated and feel valued y They help their organisation achieve its aims y They achieve personal satisfaction y Anyone expecting to move into management in the next six to twelve months. ILM APPROVAL This course is approved and monitored by the Institute of Leadership and Management. The ILM are the largest UK provider of management awards and qualifications and are part of the City and Guilds group. On attending the course delegates can receive an ILM Certificate and one year s studying membership of the ILM. There is an additional fee of VAT per delegate for this optional package.

3 3 AIMS This lively and interactive programme will help delegates develop and hone their skills so they are able to meet common demands of management, such as : y Showing real leadership y Managing day-to-day operational issues y Working effectively with colleagues and their team The programme will help delegates meet these challenges by giving them the knowledge and skills to effectively: y Manage, lead and motivate a team y Achieve business aims through working with others y Successfully manage their time and tasks y Communicate assertively y Minimise and manage workplace conflict y Delegate effectively y Coach effectively y Prepare for and take part in appraisals y Interview potential new staff y Manage costs and budgets PRICES Prices for Management Development training start at VAT for a two day programme. Prices vary for longer courses. Prices are for a maximum of ten delegates within mainland UK. We also provide this course worldwide - Please contact us for prices for non-mainland UK courses. PRICES INCLUDE... We will quote a price which will include all our travel, accommodation and any other incidental costs. Also included in the price: Detailed pre course discussions For all in-house courses, we will want to discuss your needs in detail. We will arrange this via an on-site visit, extended phone conversation or webinar session. The discussions will help us understand your organisational culture. The discussions will also help us assess how we can adapt the course to use examples from your business throughout the training programme. Pre course questionnaires We send all delegates a pre course questionnaire, so we can understand their individual needs and objectives. Course tailoring We use your training objectives and delegate questionnaire responses to produce a tailored training programme that is unique to you and that fits the needs of your delegates and your business. Comprehensive course materials At the course delegates receive the following to take away with them: y Full colour copy of slides y A workbook of course exercises Post course support Detailed pre-course discussions for ALL courses We provide six months post course / telephone support from our expert team. Delegates can get in touch with us for help and support. ENSURING EFFECTIVENESS We run this training in a very interactive way, with plenty of opportunity to discuss, learn and practice. We also ensure we appeal to all learning styles. This mixture of delivery styles and careful balance of interaction and discussion helps ensure the course is effective for all delegates. We do our utmost to make sure that delegates enjoy their training experience. - Our feedback suggests that we meet this aim! Throughout the training delegates will identify ways to put their newly developed skills into practice immediately on their return to the workplace. We also encourage delegates to contact us after the training so we can help them to embed their new skills into their day to day work.

4 Course Schedule Our Management Development Programme contains a range of modules. You can pick modules to create a programme lasting between two and five days. We will discuss which modules you will want to include at the pre course meeting. Management COURSE MODULE LIST y Leadership and Management y Effective Communication y Budgets and Cost Control y Successfully Managing Time and Tasks Teamwork y Developing your People y Persuasion and Influencing Skills y Managing or Avoiding Conflict Working with individuals y Coaching y Delegation y Appraisals and Feedback y Recruitment The full programme lasts approximately 5 days. We usually find that customers choose most, but not all modules. The length of the training is therefore typically three or four days. We will discuss your requirements so we can provide a tailored training plan that meets your particular business needs. The rest of this brochure outlines what managers will gain from each of the modules. Course Details MODULE 1: LEADERSHIP AND MANAGEMENT We help delegates compare the role of leader with the role of manager. We then help them plan a way to develop their leadership and management skills. Delegates will gain skills in: y Working with others to create vision and plan for their part of the business, with clear objectives y Where appropriate this plan may include: Customer care internal and external Business performance management IT and Technical resource management Staff development y The use and importance of specific, measurable and achievable aims for their team y Communicating their plan y Choosing which circumstances are best suited to a facilitative management style and which are best suited to a more directive style y Motivation and support of their team y Showing commitment through personal performance MODULE 2: EFFECTIVE COMMUNICATION The management role includes many responsibilities and tasks that require good communication skills. This session will help delegates to identify what processes and procedures they need to adopt to ensure successful communication. This session will help delegates understand: y The communication processes needed for different responsibilities and tasks y Choosing the best communication processes for specific tasks : y What should be communicated y Who it should be communicated to y How it should be communicated We will also help delegates understand more about their organisation. Organisations differ dramatically in the way they get things done. Many employees are unaware of this particularly if they have worked for an organisation for some time. We help delegates understand their organisation s main culture Club, Role or Task. Through this understanding we help them see ways they can use communication skills to: y Get things done and get new ideas accepted in their part of the business y Lead their team in a way that is in tune with the organisation 4

5 5 MODULE 3: BUDGETS AND COST CONTROL For businesses to prosper, meaningful budgets need to be in place. Managers need the skills to understand them and the ability to control costs. In this module, we explain some of the jargon and take away the fear factor surrounding finance. Delegates will learn: y Where budgeting fits in to a company s financial planning and control y What to include in a budget y Where Microsoft Excel can help y Tips and shortcuts in using Excel y How to use a budget to compare actual expenditure/ income with planned expenditure/income y The difference between cash flow and income This module includes: Introduction y Financial jargon y Practical accounting principles Profit & Loss y What constitutes turnover y Cost of sales y Fixed and variable costs y Budgeting Aim of budgeting y What is usually in a budget report y The budget cycle (Plan, implement, monitor re-plan etc.) y Budget Planning y The human side to budgets, what can make the process work or fail y Typical reasons for overspend/underspend y Tackling budget overspend y Incremental & Zero Based Budgeting y Budget monitoring Using computers for budgeting y Top 10 Microsoft Excel features for budgeting Wherever possible we use sample budget documents from your organisation. This helps delegates understand key concepts much more quickly. MODULE 4: SUCCESSFULLY MANAGING TASKS AND TIME In this section of the course we help delegates: y Prioritise workload to ensure the right things are done at the right time y Understand the differences between important and urgent tasks y Write clear objectives for what you want to achieve in your week by week job as managers y Identify and deal with factors that waste time y Be assertive in managing workloads effectively y Deal with procrastination MODULE 5: DEVELOPING YOUR PEOPLE This module is split into two subsections: y A Fresh Approach to Staff Management y Competencies A Fresh Approach to Staff Management We will help new managers take a fresh view of exactly what they expect from those who work for them. We use the Belbin Work Roles approach in analysing their roles. This will help them put job tasks into one of the following groups: y Tasks where a staff member has full authority to decide how it will be carried out y Tasks needing agreement from the manager on the best way to carry out the task y Tasks which individuals perform but are not fully acknowledged by colleagues or you y Team tasks y Tasks which should be scrapped This approach gives delegates new insights into the best way to carry out their work and work they pass on to others. It can also help identify skills development needs. Competencies Many organisations also develop a competency based approach to job roles. y We review how other organisations across the world have adopted competencies. In particular we help delegates:

6 6 y Understand what a competency is y Identify how competencies might help (or hinder) management of their team y Identify how to go about choosing and developing competencies for their team. We also provide tips on ways to get the best from a competency based approach to management of individuals. MODULE 6: PERSUASION AND INFLUENCING SKILLS In their day to day work, managers encounter people with a range of attitudes to other people and business processes. Sometimes these attitudes can be helpful. At other times they can be quite destructive for morale and the operation of the business. We show delegates how they can influence the attitudes of others by: y Understanding current attitudes and the reasons for these attitudes y Clarifying and documenting the change in attitude they need We introduce participants to a range of methods for influencing and get them to practice different types of influence, based on: y What they need to achieve y Who they are trying to influence MODULE 7: MANAGING OR AVOIDING CONFLICT Conflicts can often arise in the workplace. In this section we help delegates understand: y What causes workplace conflict y The stages in the build up to conflict y How to intervene at an early stage to defuse the conflict y How to handle provocation, intimidation or conflict constructively y How to choose the best response to different types of conflict y How to negotiate and achieve win-win solutions MODULE 8: COACHING We help delegates understand what coaching is and what it is not. We use Egan s three stage approach to coaching to help delegates to understand this approach, and then give opportunities for practice. This module helps delegates: y Develop listening skills y Develop questioning skills y Show understanding y Understand to help a person analyse their problems in a systematic way MODULE 9: DELEGATION Delegation is a key management skill. Managers need to feel comfortable in delegating to their team, their colleagues and people who are higher in the organisation s hierarchy. In this module delegates will learn: y When to delegate y What to delegate y The importance of planning for delegation y How to demonstrate personal commitment when delegating a task y Why people might not accept delegated tasks y The seven levels of delegation y The best approach to take when people are resistant to delegation y How to ensure people who accept delegated tasks feel they also gain y How to monitor a delegated job so they can spot and handle typical problems MODULE 10: APPRAISALS AND FEEDBACK Often managers and their team are reluctant to conduct appraisals. Appraisals are frequently seen as irrelevant, burdensome or threatening. In this module we highlight some of the positive gains from the appraisal process both for the manager and the appraisee. Topics include: y Planning for an appraisal y The need for evidence y Getting the employee view y The need for continuous feedback to staff y Appraisals are not just an annual event!

7 MODULE 11: RECRUITMENT In many countries it can be expensive and complex for an organisation to go through a dismissal process. It can also be traumatic for individual involved. This is one of several reasons that an effective recruitment process can be crucial in ensuring the development of an organisation. In this module we help delegates: y Understand the different types of interview process y Define the required skills, knowledge and attitude y Review CVs and select appropriate candidates for interview y Develop interviewing and Probing Skills y Ensure fairness in the interview process y Put the candidate at their ease y Draw out information through effective questioning skills y Listen for and deal with inconsistencies KEEPING IN TOUCH AFTER THE COURSE We provide six month s support for all delegates. We encourage all delegates to contact us or send training material for review and feedback. In addition you can keep in touch in many other ways: Blog: We regularly update our blog with interesting and relevant documents. If you want to add your own blog article or post, let us know! Go to You ll get news about training, details of special offers and the occasional irreverent comment! LinkedIn: Extend your range of contacts by linking up with us ( 7 Google+: Keep up to date with everything at Adelphi and add your comments to posts ( ADELPHI ASSOCIATES Elm House South Newington Oxon OX15 4JW info@adelphi-associates.co.uk